article thumbnail

Amazing Business Radio: Dennis Yu

ShepHyken

Spark Ads performs differently than if you were to post from your brand account because everything on TikTok needs to feel human and personal. Quotes: “TikTok in 2022 is Facebook in 2007. Repurpose content. We want to repurpose content that has already worked on YouTube, Facebook, blogs, etc., and turn those into TikToks.

article thumbnail

5 Rules That Absolutely Build Customer Loyalty

Beyond Philosophy

Customers often didn’t know about it until an additional credit card arrived or the new account showed up in their statement. I wrote a book in 2007 called The DNA of Customer Experience: How Emotions Drive Value. An Emotional Bank Account is a place where you deposit good feelings with customers.

Airlines 434
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Facebook Fines: Is Their Culture To Blame?

Beyond Philosophy

While I do have a business account, I mostly used it to interact with friends and family. Facebook has a series of scandals over the years, going all the way back to 2007. –more–> I am a Facebook user, although, I am not as active as I once was.

article thumbnail

Top 5 Customer Service & CX Articles for the Week of May 29, 2023

ShepHyken

3 Ways to Better Support Customer Reviews by Nichole Devolites (CMSWire) Back in 2007, Google first introduced the business rating system in the US to allow businesses to post on their business page. For businesses, this meant being held accountable to a standard of excellence that Americans have always come to expect.

article thumbnail

Getting Company Culture and Operations Right, and Keeping Them Right: What It Really Means to Be Stakeholder-Centric This Labor Day

Beyond Philosophy

In my recent employee ambassadorship webinar , three seminal books which offer strategies and stories were identified: Firms of Endearment (2007), Conscious Capitalism (2013), and Everybody Matters (2017). When have you ever seen such a mass valentine card from to an executive? when making decisions.

article thumbnail

SYKES Helps Women Take on Tech

Sykes

As recently as 2016, SYKES realized that women made up only about 14% of all tech accounts. And, since launching in 2007, more than 10,000 have graduated — 7,500 of whom earned jobs with SYKES. Collectively, each one of us can help create a gender-equal world. Let’s all be #EachforEqual. SYKES’ Gender Equality Efforts.

article thumbnail

17 Must-Read Books for Support Managers

Nicereply

Made to Stick: Why Some Ideas Survive, and Others Die By Chip Heath and Dan Heath Published: 2007 Length: 291 pages Why do urban legends, conspiracy theories, and bogus news stories circulate effortlessly while important ideas ―ideas from scientists, teachers, or journalists― often go unnoticed? Books on communication 1. People are messy.”