Business Process Outsourcing: An Important Development Lever

Call Center Pros

BPO, or Business Process Outsourcing, is a very attractive business management solution. To answer the question, discover through this article the missions of a business process outsourcing and the benefits it offers for companies. Business Process Outsourcing, which translates into the outsourcing of business processes, refers to the outsourcing of a specific business task to a service provider external to the company.

5 Reasons You Should Invest in a Technical Support Team

Call Center Pros

For every business, it is essential to have a technical support team. They believe that employing technical support would be costly and they might not need it. It is vital to provide your customers with the world-class tech support for gaining their trust and for maintaining high client retention rate. If you cannot afford to hire technical staff, you can simply outsource the tech support from some reputable company.


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Upset Customers: 4 Tips to Calm and Keep Calm

Call Center Pros

BPO Business Business Process Outsourcing Call Center Customer Experience Customer Satisfaction Customer Service Customers Holidays Live Chat Outsourcing Sales Tech Support Technical Support Virtual Assistant AI call center call center pros Christmas customer experience customer satisfaction customer service email support empathy Handle angry customers how to increase sales Individualized customer experience live agents live chat sales tech support technical support Thanksgiving

How to Increase Sales During the Holidays

Call Center Pros

It is no secret to anyone that this is the busiest season of the year for most businesses. To ask the specific question in each moment or to show the adequate perspective of the product is a simple process if it’s clear what the steps are to follow to start the sale. We just left Halloween behind and Thanksgiving and the Christmas holidays are just around the corner.

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The Individualization of the Customer Experience

Call Center Pros

A recent report from Accenture states that among 20-30-year-olds in the US and UK, 73% prefer to do business with brands that use their information to make experiences more efficient. Customer relationship management (CRM) software or a help desk software lets you maintain detailed records about your customers and their previous interactions with your business. One size rarely fits all. It seems obvious, right?

How to Provide A Superior Customer Serving During the Holidays?

Call Center Pros

The time of Christmas or the Holiday Season is significant for every business on earth, as the period sees significant growth in sales for all markets and sectors. Accordingly, this season for any support professional is one of the most stressful times of the year. If you’re in customer support, it’s probably the busiest time of the year for you, because customers are going shopping like crazy. Dedicate a larger budget for customer support only for this season.


Building Customer Loyalty: The Most Important Thing for Your Business

Call Center Pros

This article will introduce the fundamentals of customer loyalty and give you 7 tips for building a loyal customer base for your business…. The lifetime value of a customer is one of the most important factors in maintaining the long-term growth of your business. Smart businesses know that keeping existing customers is much cheaper and easier than finding new ones. Clients remember being treated well, and the positive experiences of clients result in more businesses.

The 6 Top Qualities of a Successful Sales Representative

Call Center Pros

Create a great selling environment, providing reps with the tools they need, and offering the support to encourage a passionate mindset. One way to identify the areas where you might be able to gain the initiative is to make a list of all the things surrounding your business where your industry would say: “We don’t do that.”. Selling is a tough business. In business, your attitude determines whether customers buy from you or not.

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The Importance of Tech Support Services for Businesses

Call Center Pros

One of the major contributing factors to your company’s success is the efficiency of your professional support team. You might be surprised to know that the technical support team lays the foundation for building a credible relationship between the customers and the company. If you cannot manage to hire new staff for handling the customer care affairs, you can outsource to a known tech support company. Your support service can make or break your image.

The Silicon Review Names Skybridge Americas One of the 50 Most Trustworthy Companies of 2020!


Accordingly, Business Process Outsourcing (BPO) has been growing in popularity. In almost every industry, businesses can now outsource non-core processes while they can focus more on the core business functions.

The Transparent Story: 2020 Vision for the Future

Transparent BPO

Transparent BPO is celebrating our tenth year in business. In doing so, we transitioned our Director of Operations, Jon Williams, to Site Director at our new Seaside operations center, hired a veteran industry leader to oversee the Cleghorn location, and are in the process of hiring a third site director for the Coney Drive location. So is our vision, to be regarded as the best and most sought-after nearshore call center and business process outsourcer in the world.


Difference Between Call Center and BPO That Makes the Difference


We often make the mistake of merging the two terms Call Center Outsourcing and Business Process Outsourcing with each other. Second reason being that call centers handle the front office processes only where its basic function is to keep its existing customers happy while persuading the potential ones through calling whereas the BPO services span across multiple processes from human resources to accounting to financing to much more.

4 Primary BPO Markets and What They Mean to Your Company

Outsource Consultants

Business is always developing, and with more growth comes higher demands on employees. one very good idea is for your company to partner with a business process outsourcing contact center. These outsourcing companies can serve as a complement to your in-house customer care and back-office administration departments, or they can handle all of it. Business Process Outsourcing services can provide scalability that increases overall customer satisfaction.

3 Standout Asia-Pacific Countries For Contact Center Outsourcing

Outsource Consultants

We have over 25 years of experience working in the call center outsourcing industry. For offshore contact center outsourcing, it’s hard to top a few of the countries located in Asia-Pacific. There are nearly fifty countries within the Asia-Pacific region, but three countries stand out as the top locations for contact center outsourcing: China, Japan, and the Philippines. It’s potentially the world’s largest outsourcing market in the world, generating billions in revenue.

Reasons Why A 24/7 Call Center May Be Right For Your Business


It wasn’t too long ago that companies set the rules regarding when and where they did business. If customers wanted to buy a product or service, they had to get to the place of business during open hours or go without. Even if they ordered by phone, they still had to call during the company’s prescribed hours of operation, which were usually set up for the convenience of the business rather than the customer. Providing technical support. Business Solutions New

Nearshore Spotlight: Colombia

Outsource Consultants

Selecting a call center partner is a time-consuming effort where real business consequences are at stake. Businesses must consider best-fit call center options to tackle high costs, employee attrition and poor customer service that can plague traditional contact operations. But not all nearshore locations are the same, as many emerging markets in Latin America now offer a golden opportunity for savvy businesses. Colombia Nearshore Outsourcing on the Rise.

CGS Acquires Mas Cerca Contact Center

CSM Magazine

CGS, a global provider of business applications, enterprise learning and outsourcing services, has announced the acquisition of Mas Cerca Contact Center, the Chile-based business process outsourcing (BPO) provider. With the acquisition of Mas Cerca, CGS Chile established its sixth office and doubled its employee base in the region to 3,000, establishing itself as the largest technical and BPO company in Chile.

Nearshore Contact Center Outsourcing Spotlight: Bahamas, Jamaica, and the Dominican Republic

Outsource Consultants

We have seen a demand for nearshore contact center outsourcing locations. Bahaman contact centers are PCI and HIPAA compliant and provide multichannel capabilities that include phone-based call center services, live chat support, email services, texting, and social media customer service. Jamaica is known by many as a great place to travel due to its tropical climate and beautiful beaches, but it’s also a great place to outsource your call center services. Order processing.

SYKES Names Symphony Ventures Co-Founder Ian Barkin Its New CSO/CMO


Sykes Enterprises, Incorporated, Chief Executive Officer Chuck Sykes is pleased to announce the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) leader Symphony Ventures, Inc. — In November, SYKES acquired Symphony Ventures, making it the first front-office business process outsourcer (BPO) with significant automation capability.