Business Process Outsourcing: An Important Development Lever

Call Center Pros

BPO, or Business Process Outsourcing, is a very attractive business management solution. To answer the question, discover through this article the missions of a business process outsourcing and the benefits it offers for companies. Outsourcing Payroll.

5 Reasons You Should Invest in a Technical Support Team

Call Center Pros

For every business, it is essential to have a technical support team. They believe that employing technical support would be costly and they might not need it. It is vital to provide your customers with the world-class tech support for gaining their trust and for maintaining high client retention rate. If you cannot afford to hire technical staff, you can simply outsource the tech support from some reputable company.

Upset Customers: 4 Tips to Calm and Keep Calm

Call Center Pros

In the customer service industry, we will have to deal with an angry customer sooner or later. The stress and unpredictability of these situations are the cause of many disastrous fails. Not knowing how to deal with angry customers can culminate into giant losses for the companies involved.

How to Increase Sales During the Holidays

Call Center Pros

It is no secret to anyone that this is the busiest season of the year for most businesses. To ask the specific question in each moment or to show the adequate perspective of the product is a simple process if it’s clear what the steps are to follow to start the sale.

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The Individualization of the Customer Experience

Call Center Pros

A recent report from Accenture states that among 20-30-year-olds in the US and UK, 73% prefer to do business with brands that use their information to make experiences more efficient. One size rarely fits all. It seems obvious, right?

How to Provide A Superior Customer Serving During the Holidays?

Call Center Pros

The time of Christmas or the Holiday Season is significant for every business on earth, as the period sees significant growth in sales for all markets and sectors. Accordingly, this season for any support professional is one of the most stressful times of the year.

Building Customer Loyalty: The Most Important Thing for Your Business

Call Center Pros

This article will introduce the fundamentals of customer loyalty and give you 7 tips for building a loyal customer base for your business…. The lifetime value of a customer is one of the most important factors in maintaining the long-term growth of your business.

The 6 Top Qualities of a Successful Sales Representative

Call Center Pros

Create a great selling environment, providing reps with the tools they need, and offering the support to encourage a passionate mindset. Selling is a tough business. In business, your attitude determines whether customers buy from you or not.

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The Importance of Tech Support Services for Businesses

Call Center Pros

One of the major contributing factors to your company’s success is the efficiency of your professional support team. You might be surprised to know that the technical support team lays the foundation for building a credible relationship between the customers and the company. If you cannot manage to hire new staff for handling the customer care affairs, you can outsource to a known tech support company. Your support service can make or break your image.

Reasons Why A 24/7 Call Center May Be Right For Your Business

TeleDirect

It wasn’t too long ago that companies set the rules regarding when and where they did business. If customers wanted to buy a product or service, they had to get to the place of business during open hours or go without. In a way, business was limited to geographical and time constraints.

Difference Between Call Center and BPO That Makes the Difference

OctopusTech

We often make the mistake of merging the two terms Call Center Outsourcing and Business Process Outsourcing with each other. In other words, it helps manage your relationships with the customers along with your core back-end business functions.

4 Primary BPO Markets and What They Mean to Your Company

Outsource Consultants

Business is always developing, and with more growth comes higher demands on employees. one very good idea is for your company to partner with a business process outsourcing contact center.

3 Standout Asia-Pacific Countries For Contact Center Outsourcing

Outsource Consultants

We have over 25 years of experience working in the call center outsourcing industry. For offshore contact center outsourcing, it’s hard to top a few of the countries located in Asia-Pacific. The post 3 Standout Asia-Pacific Countries For Contact Center Outsourcing appeared first on

Nearshore Spotlight: Colombia

Outsource Consultants

Selecting a call center partner is a time-consuming effort where real business consequences are at stake. Businesses must consider best-fit call center options to tackle high costs, employee attrition and poor customer service that can plague traditional contact operations.

CGS Acquires Mas Cerca Contact Center

CSM Magazine

CGS, a global provider of business applications, enterprise learning and outsourcing services, has announced the acquisition of Mas Cerca Contact Center, the Chile-based business process outsourcing (BPO) provider.

Nearshore Contact Center Outsourcing Spotlight: Bahamas, Jamaica, and the Dominican Republic

Outsource Consultants

We have seen a demand for nearshore contact center outsourcing locations. Bahaman contact centers are PCI and HIPAA compliant and provide multichannel capabilities that include phone-based call center services, live chat support, email services, texting, and social media customer service.

SYKES Names Symphony Ventures Co-Founder Ian Barkin Its New CSO/CMO

Sykes

Sykes Enterprises, Incorporated, Chief Executive Officer Chuck Sykes is pleased to announce the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) leader Symphony Ventures, Inc. — In November, SYKES acquired Symphony Ventures, making it the first front-office business process outsourcer (BPO) with significant automation capability.