TeamSupport

DECEMBER 8, 2023

In today’s customer-centric market, providing exceptional support is non-negotiable. According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. Is your company prepared to deliver exceptional post-sale customer support?

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

Hodusoft

SEPTEMBER 6, 2023

Some provide telemarketing services, some generate leads, some conduct market research, and some conduct telesales campaigns. That’s why businesses must use sophisticated technology tools such as outgoing contact center software to generate high-quality leads. Between 2-5 percent only. What Is Outbound Lead Generation?

Call Center 96

Call Center call center software Scripts Best practices 96

AWS Machine Learning

MAY 15, 2024

Amazon Ads helps advertisers and brands achieve their business goals by developing innovative solutions that reach millions of Amazon customers at every stage of their journey. Advertiser creative experience When building ad creative, advertisers prefer to customize the creative in a way that makes it relevant to their desired audiences.

Advertising 98

Advertising APIs Engineering Benchmark 98

Hodusoft

MAY 10, 2024

Now, they’re the cornerstone of customer service and support, enabling seamless communication and collaboration with the help of call and contact center software , regardless of physical location. Another key benefit of virtual call center software is its flexibility, enabling agents to work remotely.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

TeamSupport

APRIL 17, 2024

In the digital age, where customer expectations are higher than ever, providing exceptional customer support is not just an option; it's a necessity. As businesses scramble to keep up with growing demands, the right customer support solution becomes a pivotal asset. This is where TeamSupport stands out.

Customer Support 52

Customer Support Analytics Upselling CRM 52

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Hodusoft

FEBRUARY 8, 2024

A Comprehensive Guide to Coordinating and Unifying Channels & Devices in the MSP Industry Today, more and more enterprises are investing money in Managed Service Providers (MSPs) than ever before. But now, larger and well-established businesses are using the specialized services of MSPs. Read on and thank us later.

Contact center software 52

Contact center software Contact Center Multi-channel support Analytics 52

Select VoiceCom Blog

NOVEMBER 29, 2023

It’s challenging enough to provide excellent products and services, maintain standing, and continue development. But now, they must also consider expanding and improving their services without going over budget and compromising quality. This choice can significantly impact the success of your endeavours. year-on-year.

outsourcing 98

outsourcing Business Process Outsourcing Government Telecommunications 98

AWS Machine Learning

MARCH 18, 2024

These microservices support a variety of LLMs, such as Llama 2 (7B, 13B, and 70B), Mistral-7B-Instruct, Mixtral-8x7B, NVIDIA Nemotron-3 22B Persona, and Code Llama 70B, out of the box using pre-built NVIDIA TensorRT engines tailored for specific NVIDIA GPUs for maximum performance and utilization. It also helps make deploying LLMs effortless.

Engineering 98

Engineering Enterprise Advertising Chatbots 98

Hodusoft

SEPTEMBER 27, 2023

HoduSoft Honored with Omnichannel Contact Centre Excellence Award In today’s technologically advanced world of customer service and contact center solutions, companies that emphasize innovation and excellence are gaining a lot of success. Businesses that deliver excellent customer service can save and generate a lot of money.

Contact center software 52

Contact center software Business Process Outsourcing Interactive Voice Response Contact Center 52

Method:CRM

MAY 1, 2023

You’ve gathered all the customer information you can dream of through your CRM system, but now what? How do you make sense of the CRM and customer experience data you’ve worked so hard to collect? Read on to learn more about how you can use your CRM and customer experience data to its fullest potential. Self-service portals.

CRM 93

CRM Customer Experience Self service Customer Support 93

Fonolo

FEBRUARY 14, 2023

Call center automation is one of the best ways to improve your customer experience, increase agent happiness, and light up your KPI dashboard in the best possible way! Call center automation is a practice of using software to automate processes and perform tasks – often those that are simple and repetitive. Sounds great, right?

Call Center 135

Call Center Contact Center Wait times Chatbots 135

AWS Machine Learning

DECEMBER 13, 2023

In this post, we showcase fine-tuning a Llama 2 model using a Parameter-Efficient Fine-Tuning (PEFT) method and deploy the fine-tuned model on AWS Inferentia2. We use the AWS Neuron software development kit (SDK) to access the AWS Inferentia2 device and benefit from its high performance.

Engineering 108

Engineering APIs Best practices Accountability 108

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Customer retention 100

Customer retention Upselling CRM SaaS 100

CSM Magazine

MAY 16, 2024

Customer support team leaders are pivotal figures who bridge the gap between frontline support staff and the strategic goals of a company, ensuring customer satisfaction while driving efficiency and innovation. Communication Workshops Excellent communication skills are the bedrock of effective customer support.

Customer Support 52

Customer Support Coaching Construction CRM 52

AWS Machine Learning

MAY 30, 2024

Vitech is a global provider of cloud-centered benefit and investment administration software. Amazon Bedrock is a fully managed service that makes FMs from leading AI startups and Amazon available via an API, so one can choose from a wide range of FMs to find the model that is best suited for their use case.

Chatbots 92

Chatbots Engineering APIs Technology 92

ChurnZero

AUGUST 3, 2021

No matter what role you are in at your SaaS organization, metrics are key to your success. Recurring revenue is the revenue your company is likely to continue to receive from customers in the future. As a subscription business, your renewable software and services revenue should count as recurring.

SaaS 98

SaaS Metrics 98

CSM Magazine

OCTOBER 2, 2023

BigChange has announced ‘Walkthrough Guides’ to make it easier to introduce new software. As companies switch from paper or older software systems, using new software can be daunting for staff, so BigChange has developed simple pop-up guides to take new users through the software step-by-step.

Finance 59

Finance CRM Enterprise Technology 59

JustCall

OCTOBER 16, 2023

Excellent customer service is the cornerstone of any successful business. It can build your reputation and develop customer loyalty. Call center monitoring software is a powerful tool for ensuring good customer service. That is a call monitoring software in action. Let’s find out!

Customer Service 52

Customer Service Call Center Best practices Feedback 52

TeamSupport

MARCH 3, 2021

In Part 1 of this blog series we introduced the new imperative for customer support and customer success—achieving success for your customers… and for your bottom line. The second way is to use B2B customer support tools to proactively strengthen your customer relationships and reduce churn.

B2B 98

B2B Upselling Customer retention Customer Support 98

ClientSuccess

FEBRUARY 8, 2021

As a successful, scaling customer success department, your team needs the right tools and resources to be successful. As part of transitioning to this new era of customer success management, account teams are now being tasked with finding their own vendors and running their own solution selection process.

APIs 98

APIs outsourcing CRM Accountability 98

Hodusoft

MARCH 22, 2022

The event is one of the world’s premier customer engagement and business intelligence events. It was a tremendous success and opportunity to meet all experienced and industry-leading speakers under one roof. We were able to get first-hand feedback for our products and understand customer expectations.

Contact Center 98

Contact Center Contact center software call center software Telecommunications 98

Interaction Metrics

MAY 16, 2024

Can you read your customers’ minds? I didn’t think so — which is why you’re reading about customer experience research firms. Pick the right firm, and you’ll understand your customers and get inside their heads! Do we have friction points that frustrate our customers?

Customer Experience 62

Customer Experience Surveys Consulting Consulting 62

Vcaretec

JULY 18, 2023

The call center outsourcing best practices that result in the most successful contact center projects will be shared in this article. Together, they can support the success of your outsourced project. Make sure your vendor for customer support outsource has all the information they require to perform effectively.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

NobelBiz

MARCH 19, 2024

Call center dashboards provide the kinds of insights and metrics that contribute to having improved agent performance and more successful campaigns. Let’s delve deeper and explore the dashboard functionalities, key metrics, best practices, and their pivotal role in enhancing customer satisfaction.

Call Center 59

Call Center Average Handle Time Abandon Call Contact Center 59

Fonolo

JANUARY 31, 2023

Call center training has always been one of the key pillars of running a successful call center. Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Hodusoft

DECEMBER 21, 2023

Leveraging Advanced Call Center Software- Enhancing FCR in Banks and Financial Institutions Witness the evolution of the banking and financial landscape as it progresses into a new era of customer service excellence, driven by cutting-edge technology and real-time statistical insights.

call center software 64

call center software Banking Call Center First call resolution 64

Hodusoft

SEPTEMBER 14, 2023

Best Practices for Onboarding New Tenants to the ISP Network As an Internet Service Provider (ISP) you know it’s not easy to acquire tenants (clients or subscribers who rent or lease Internet services from you). The expectations of customers have increased dramatically. Let’s get started.

Best practices 98

Best practices Feedback Education Self service 98

Hodusoft

AUGUST 23, 2023

Choosing the Right Multi-Tenant IP PBX Software for Your MSP Business A managed services provider (MSP) is an information technology (IT) services firm that manages infrastructure as well as a range of functions and processes for clients. What is Multi-Tenant IP PBX Software? Read on and thank us later.

Technical Support 52

Technical Support voip Analytics CRM 52

ChurnZero

APRIL 1, 2024

What was once time-consuming and tedious is becoming streamlined and automated, with customer success teams better able to manage their customers proactively. It’s easier than ever before to map out effective customer journeys with au tomated milestones and tasks. How can we apply it to onboarding? Find out more.

Journey mapping 76

Journey mapping Feedback SaaS Surveys 76

TeamSupport

DECEMBER 21, 2021

In today’s world, a proactive and communicative customer experience is a necessity. Live chat software connects businesses with their customers, drives revenue and growth, and provides a universally better experience that drives customer satisfaction. Companies can no longer afford to be aloof in the digital space.

B2B 98

B2B Airlines Sales Customer Support 98

Hodusoft

FEBRUARY 29, 2024

7 Key Indicators Your MSP Call Center Needs a Revolutionary Shift For Managed Service Providers (MSPs), a call center is extremely crucial. That’s one of their most potent tools to deliver exceptional customer service. When MSPs serve this many clients, it’s quite important for them to provide the best-in-class customer service.

Call Center 52

Call Center Abandon rate call center software Omni-channel support 52

Nicereply

FEBRUARY 2, 2024

Customer success is central to the success of a business. The more customers experience success with your product, the more they’ll use it and recommend it to others. Customer success has become a key priority for businesses lately because of the intense competition in most industries.

Education 59

Education Accountability Customer retention Journey mapping 59

Global Response

MARCH 26, 2024

It streamlines processes, saves money, and improves the overall quality of customer service. While outsourcing BPO services provides a host of benefits, it also comes with the challenges of managing a third-party relationship. Encourage employees to share challenges and successes openly.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62