solutions Technology Related Topics 
CCNG
FEBRUARY 21, 2024
This functionality can greatly reduce average handle times (AHT) by accessing suggest responses and solutions to customer queries faster than humanly possible. Prior iterations of self-serve technology have been associated with decreased customer satisfaction, but LLMs have really changed the landscape.
CCNG
JANUARY 10, 2024
As the contact center industry looks toward ChatGPT and other emerging technologies, the positive possibilities seem endless. Information from these new technologies, like ChatGPT, is dynamic. It’s an operational knowledge solution that: Mitigates risk by making sure that the information delivered to the customer is consistent.
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The Northridge Group
APRIL 15, 2024
In our 3-part series: People, Process, & Technology — and the Intersection of AI, we have asked industry leaders in technology, people and process management to explain what AI is, what it isn’t, and how it can be a benefit (and a curse) in each area. Part 2: AI and Business Processes: How can it help? How can it hurt?
ConvergeOne
OCTOBER 31, 2023
Using data and technology, C1 tackled challenges such as incentivizing customers to order more frequently and improving the curbside pickup experience.
Advertiser: ZoomInfo
The digital age has brought about increased investment in data quality solutions. However, investing in new technology isn’t always easy, and commonly, it’s difficult to show the ROI of data quality efforts. 64% of successful data-driven marketers say improving data quality is the most challenging obstacle to achieving success.
CCNG
OCTOBER 25, 2023
In a recent CCNG member Town Hall, Kelly Sigmond led this discussion on how to achieve successful employee engagement implementing Customer Experience technology. Key Points from Discussion Behind every great customer experience is a great employee enabled by great technology.
NobelBiz
APRIL 2, 2024
At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check.
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What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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There is a fundamental difference between 1st generation, 2nd generation, and modern-day Automatic Speech Recognition (ASR) solutions that use 100% deep learning technology. In this solution brief, you will learn: The differences between 1st generation, 2nd generation, and modern-day ASR solutions.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
With the advent of chatbots, artificial intelligence, interactive voice response, and machine learning, novel technologies continue to disrupt the contact center industry. How to leverage AI to drive cloud-based solutions in contact centers. These advances initially gave the impression that automation will replace the human element.
Advertiser: ZoomInfo
Forward thinking sales leaders are starting to prioritize technology initiatives. As organizations chase new revenue targets, B2B sales leaders must examine cutting edge prospecting solutions that proactively help reps identify, connect with, and close qualified buyers faster.
Speaker: Vicki Herrell, Executive Director, SWPP, & Steve Kosiba, Product Marketing Manager, Genesys
As your contact center becomes more complex with a growing number of communication channels and touchpoints, it’s more important than ever to have the right technology in place to support your workforce. With the right solution, multi-skill and multi-channel forecasting and scheduling become accurate and hassle-free.
Advertiser: The Office Gurus
The only real solution is a strategic blend of brick-and-mortar and work-at-home that only hybrid service providers can offer. With this eBook you will learn about: Collaboration, Training, and Technology. You will discover that the solution is a hybrid model to prevent the high risk of contact center outsourcing buyers.
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Real-time agent assist technology is enabling leading contact centers to accomplish these goals. Contact center leaders understand that frontline agents need in-call guidance to manage complex calls and drive higher levels of employee and customer experience.
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