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Trip Report: ICMI CC Demo Features Cloud, Gamification, and More!

Strategic Contact

I relish interacting with contact center professionals during the half-day and one-hour seminars that I teach. I just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference. And, of course, I like to check out the latest vendor offerings. Read More »

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Is a virtual event the way to go?

Tethr

Companies who were planning on holding seminars, conferences, trade shows, summits and customer gathering are all making some pretty tough calls right now. Registrants who signed up for an eight-hour seminar aren’t going to have the same attention span for that long of a video conference. You can decide to offer the event online.

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Event Branding and Identity: Creating a Cohesive Experience With Event Management Services

CSM Magazine

These may include photo booths with branded props and filters as well as gamification components that motivate visitors to interact with your venues actively. Uniformed Messaging Speakers in presentations, lectures, and seminars should make their points clear.

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The Ultimate Guide to Call Center Training

Fonolo

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Use incentives and gamification Call center training material can get pretty dry. Add a few gamification elements and your call center will be singing.

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10 Customer Engagement Ideas to Boost Your Business

CSM Magazine

Gamify Your Experience Over recent years, gamification has gained increasing popularity due to its dual capability of engaging users while delivering educational value. These events could include seminars, workshops, and local meetups, where attendees have the chance to network with peers and industry experts.

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Essentials for Telemarketing Call Centers

Noble Systems

Telemarketing is a great way to conduct outreach to prospective customers and ask them questions to see if they qualify for your offerings or to take an action, such as visiting a website or registering for a conference or seminar. Telesales/Inside Sales.

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21 Call Center Managers Share Their Favorite Call Center Leadership Activities

Callminer

Learn more about how gamification can help boost call center agent performance by downloading our white paper, Using Gamification to Improve Contact Center Performance. What I liked the most are the seminars and workshops we did all year round. If you put your mind to it, you can learn a lot about leadership.