ShepHyken

AUGUST 9, 2019

Let me share a few tips from my personal experiences of how you can achieve this with absolute ease. The next morning we gave away our online sales program at no cost to everyone who was participating in our live seminars. That’s how they have me hooked! Learn to Give, Give and Give. Yes, you read that right!

Feedback 291

Feedback Sales Accountability Personalization 291

CSM Magazine

FEBRUARY 16, 2024

The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. In April 2024, the Las Vegas Convention Center will see the return of the Call and Contact Center Expo.

Contact Center 52

Contact Center Big data Call Center Technology 52

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Back to CX Accelerator Blog.

Customer Service 182

Customer Service Consulting Consulting Metrics 182

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Back to CX Accelerator Blog.

Customer Service 182

Customer Service Consulting Consulting Metrics 182

Myra Golden Media

APRIL 15, 2017

Her personal stories and experiences were insightful and valuable. • I have been through other customer service related seminars and Myra’s by far was the best I have ever completed! • Our attendees had this to say about Myra: • Myra held everyone’s attention. Myra is a wonderful and engaging speaker.

Education 174

Education Personalization Customer Service Management 174

Steve DiGioia

FEBRUARY 2, 2016

After all the money is spent, the seminars are attended and advice books read, what’s left? “ I leave my personal problems outside my door. The world of business is fraught with a myriad of theories, quotes and snippets of information all designed to help wide-eyed junior entrepreneurs become successful.

Customer Service 246

Customer Service Marketing Customer Experience Personalization 246

CX Accelerator

OCTOBER 26, 2019

I recently attended a seminar where Dever explained that customers who have emotional affinity with a product or brand consider that product or brand essential to their daily lives. In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Back to CX Accelerator Blog

Customer Service 140

Customer Service Consulting Consulting Metrics 140

Taylor Reach Group

MAY 14, 2020

Creating employee engagement is challenging in the best of times, with employees all in one building and numerous opportunities for in-person interaction. You’ll be the “great boss example” they cite in future training seminars. In the Spring of 2020, new challenges have presented themselves.

Employee engagement 171

Employee engagement Consulting Consulting Coaching 171

Callminer

MAY 27, 2020

And always check back – life moves fast and personal priorities shift. Leverage personality assessments for better team-building. “Different departments value different employee skill sets, and some intangible elements such as the nature of a person’s character can be difficult to measure.

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

Taylor Reach Group

MARCH 20, 2020

Too often we overlook mental health issues as personal issues that are not the concern or responsibility of the employers or the organization. Of course, there is a personal cost to every person or employee impacted by the mental health issues of their co-workers, families and friends, yet this topic is seldom discussed.

Contact Center 105

Contact Center Consulting Consulting Coaching 105

Toister Performance Solutions

JANUARY 14, 2020

Employees aren't being trained The only formal training I received at the clothing store was a loss-prevention seminar I attended after having been on the job for about two months. They envision long, boring seminars that take employees away from their jobs. Teams discuss the tip to make it personalized and relevant to their situation.

Customer Service 62

Customer Service Contact Center Personalization Surveys 62

Tethr

APRIL 7, 2020

Companies who were planning on holding seminars, conferences, trade shows, summits and customer gathering are all making some pretty tough calls right now. Although digital alternatives aren’t quite able to achieve the vibe or excitement of an in-person event, innovative, technological approaches can be worth exploring.

Gamification 66

Gamification outsourcing Marketing Technology 66

Noble Systems

FEBRUARY 21, 2020

This means that they will emphasize email, IMs, in-app communications, and yes, text messaging as opposed to in-person visits. According to the report, sales representatives in some banks and brokerage firms conduct seminars and make recommendations to clients through impermissible digital channels, and the interactions are unmonitored.

Banking 71

Banking Analytics Contact Center Metrics 71

Inbenta

JUNE 2, 2021

Chatbots can give employees quick and accurate answers across all communication channels, while also sending personalized alerts and notifications to ease the new employee into the company. Chatbots can push personalized alerts to ensure that employees do not have to open or navigate through the intranet or any other system to find updates.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

JivoChat

DECEMBER 14, 2022

Send Personalized Connection Requests. Look for their LinkedIn profiles, and, instead of just sending a connection request, write a personalized message for them. Enjoy In-Person Network Opportunities. Enjoy In-Person Network Opportunities. Check out the article to know how. . Would you still send a connection request?

Education 75

Education Personalization Accountability 75

Up Your Service

FEBRUARY 5, 2020

And you know, it was such an honor, but what made it even more special is that the person who was there to give me the recognition, the honor, hand me the award was the legendary Marshall Goldsmith, who has become my good friend. Last year in Toronto, Canada, I was being recognized as the #1 Customer Service Global Guru. April 9 in Colombo.

Coaching 52

Coaching Best practices Customer Service Customer Experience 52

TeleDirect

JULY 1, 2021

Not surprisingly, most people prefer talking to an actual person about a product, service, or other important information. Want to ensure your next big seminar gets the most people in the seats? Seminar & event registration. Inbound calls and communication fall under any of the following categories: Reservation services.

Call Center 62

Call Center Upselling Healthcare outsourcing 62

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Personalize Your Content In today’s customer-centric landscape, personalizing content emerges as one of the most effective methods of engaging with customers.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

Comm100

JUNE 6, 2023

Colleges should promote mental health awareness on campus by organizing workshops, seminars, and campaigns to educate students, faculty, and staff about mental health issues, their signs, and the resources that are available to them should they need it. It’s also important to reduce the stigma around the topic.

Education 52

Education Wait times Personalization Surveys 52

CSM Magazine

MARCH 1, 2022

PollackPeaceBuilding.com provides professionally instructor-led training workshops and seminars for employees, managers, and executives at organizations. They provide both in-person and virtual workshops to adhere to convenient methods for you. Clash of Personalities. Examples of Workplace Conflicts. Task-Based Conflicts.

Management 52

Management Personalization 52

COPC

MAY 2, 2019

s first China client seminar of 2019 was held on April 12 in Beijing, attracting participants from various industries including financial services, technology, utilities, outsourcing and many others. This Beijing seminar is the first in a series planned for China throughout 2019. The post COPC Inc.

outsourcing 8

outsourcing Construction Contact Center Metrics 8

Quality Contact Solutions

MARCH 11, 2021

Conferences, Seminars, Sales Events, and Webinars are great ways to demonstrate your products and services through education. Prospecting: It takes a special kind of person to pick up the phone over 150 times a day in an attempt to find the right new customer, uncover the right need and present the right solution to grow business.

Telemarketing 98

Telemarketing Sales Upselling outsourcing 98

CSM Magazine

AUGUST 7, 2020

One of the easiest ways to say “thank you for your hard work and dedication” to your employees in an authentic and personalized manner are corporate gifts. If you cannot buy a personal gift for each of your staff members, go for vouchers, gift cards, discounts, etc.

Benchmark 59

Benchmark Surveys Education Personalization 59

CSM Magazine

AUGUST 22, 2019

I’ve had depleted employees, and I’ve been the used-up person (even in my current position). I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things fresh at Myra Golden Seminars by regularly getting the team out for fun. Plan a Team Building Outing.

Customer Service 45

Customer Service Morale Call Center Consulting 45

CSM Magazine

JUNE 27, 2023

Identifying your company’s personality traits, such as inventiveness, reliability, and community participation, may be necessary for this. Uniformed Messaging Speakers in presentations, lectures, and seminars should make their points clear. Think about your unique selling proposition and the principles you want to uphold.

Management 52

Management Gamification Marketing Personalization 52

Lumoa

NOVEMBER 8, 2017

It can help us to understand how likely is a person with certain characteristic to churn, what could they buy next or what would be the ways to improve their loyalty. We recently talked about this topic in a breakfast seminar hosted by Sininen Meteoriitti.

Feedback 117

Feedback Analytics Metrics Technology 117

CSM Magazine

DECEMBER 17, 2020

If our call was really that important to the organization, they’d have a live person taking our call. As I teach in my seminars – ask yourself if everything you say and do enhances or diminishes trust. Again, the most important thing to establish with customers is trust. It doesn’t help when the record message tells a lie.

Customer Service 98

Customer Service Personalization 98

Totango

JANUARY 23, 2020

Lack of Customer Engagement: Enterprises should provide frequent, helpful, personalized engagements throughout the customer journey. Acknowledge their concern with personalized messaging and give the customer a clear path forward. Will you stage additional training seminars or make new information available?

Enterprise 105

Enterprise B2B Management Best practices 105

Robert Davis

AUGUST 11, 2020

Conversely, a one-week seminar approach would give participants seven topics all in one week, and before they could apply the ideas, they would likely forget about them. We have seen this peer group pressure get the best out of even the most unmotivated person. For more information on any of these courses, please contact Robert C.

Contact Center 62

Contact Center Coaching Accountability Time management 62

CSM Magazine

APRIL 12, 2021

They’re unable to provide the level of care you want since you hired someone who doesn’t have the right personality or outlook in the medical industry. There are some seminars available specifically targeted towards doctors. You sometimes forget that people have their own biases. Some people are simply not meant for customer service.

Customer Service 98

Customer Service Healthcare Entertainment Wait times 98

Outsource Consultants

DECEMBER 15, 2022

Allowing agents to spend more time in training programs or relevant seminars can improve morale in the long run, even if it temporarily means less time on the phone. Agents who want to move into a management position will feel genuinely appreciated by the company and its commitment to their personal growth.

Morale 67

Morale Call Center Contact Center Education 67

TechSee

FEBRUARY 23, 2021

Holding a training seminar for all company technicians is not only costly but also impractical. A further complication is that a large-scale truck roll will likely require more technicians. However, training new technicians presents a logistical challenge to service providers.

Self service 109

Self service Wireless Contact Center Government 109

CSM Magazine

APRIL 9, 2019

As I held a customer service seminar at the Mall of America, I had the idea to rate the mall’s stores to gain key customer service lessons. It was an awesome learning experience to reinforce the principles of the seminar. If not, maybe you need to take a personal day or even do an attitude adjustment on the way to work.

Customer Service 45

Customer Service Complaint resolution Surveys Personalization 45

CSM Magazine

JUNE 29, 2021

Your customer service representatives are responsible for providing customer support in relation to financial products such as a personal loan. By regularly attending seminars and taking part in other education, they will be able to keep their skills and knowledge current. It’s therefore important that they are fully trained.

Customer Service 52

Customer Service Self service Education Finance 52

Comm100

MAY 16, 2023

PII everywhere Colleges and universities store a treasure trove of personally identifiable information ( PII ) of students, staff, and alumni. For starters, attackers can pretend to be the victim student and convince chat agents to share more personal details about them. Live chat and security, in general, are targeted because: 1.

Education 76

Education Chatbots Engineering Banking 76

Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. TIP: Using interactive online training techniques with video conferencing can give agents opportunities to engage with their team mates on a more personal level.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Callminer

APRIL 21, 2020

Customer service is about finding a balance between efficiency and personalization…”. One of the best call center leadership activities that helps address efficient and personalized support is to run a report on the most frequently asked questions to make sure your team is up to speed. And this goes both ways. Joe Bailey. LawnStarter.

Call Center 182

Call Center Management Scripts Coaching 182