Making Customer Feedback Actionable - How Can AI Help?


The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. We recently talked about this topic in a breakfast seminar hosted by Sininen Meteoriitti.

Start. Stop. Continue — three Powerful Words for Goal-Setting, Process Improvement, and Self-Improvement.

Myra Golden Media

But I also use Start, Stop, Continue as a 360-degree feedback tool, and a process improvement instrument. Start, Stop, Continue for Feedback About Managers. After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue.

Guest Blog: Converting Customers To Die Hard Fans


The next morning we gave away our online sales program at no cost to everyone who was participating in our live seminars. First, I would encourage you to always ask for feedback especially when the experience has been so-so or even bad for a customer.

Amazing Service Begins With Engaged Leaders

Call Center Weekly

Employee feedback I’ve yet to work with anyone, who enjoys denying customer requests. Leadership must be committed to improving and should regularly attend training, seminars and conferences. By Sean Hawkins Providing excellent service to customers is not as hard as we make it seem.

Simple Guidance for Designing Your Quality Monitoring Program (8 Steps)

Myra Golden Media

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. Describe for me in detail what you hear in calls, read in chat/email/text, and what feedback are you getting from customers? ” Your employees deserve your time, discussion, feedback, praise, and guidance.

Event Survey Questions: 7 Questions You Must Ask Your Attendees


As you can imagine, this is all priceless feedback because it enables you to learn which elements of your event were a smashing success, what went wrong, and how you can create even more successful events in the future. It’s direct and to the point, so expect some painfully honest feedback.

Number of Ways Telemarketing can help Grow Your Business


d) Provide direct feedback from the customers. Seminar Reminder. In case you are holding a seminar, having a telemarketing team at your side will greatly assist you by calling the attendees the day before in order to reconfirm the starting time and the venue.

How to Quickly Train Customer Service Skills for Free

Toister Performance Solutions

Gathering everyone together for a half-day seminar just doesn't work in today's busy environment. Half-day seminar. Guest feedback is the starting point. Every week, I hear from customer service leaders whose employees are struggling with customer service.

Strategies For Customer Success You Should Implement


For instance, you can host webinars, seminars, share resources with them, share useful infographics, share fun and useful content and so on. However, your customer should be spoken to promptly after their first interaction with your brand, whether they just sent a request or feedback.

Magnify Your Inside Sales With These 6 Inside Sales Training Tips


You can make your sales associates better listeners by including active listening in your training seminars. When you have a strong example, it’s difficult for the person to become hostile or ignore your feedback.

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5 Customer Service Lessons From the Mall of America

CSM Magazine

As I held a customer service seminar at the Mall of America, I had the idea to rate the mall’s stores to gain key customer service lessons. It was an awesome learning experience to reinforce the principles of the seminar. Ask for feedback and suggestions.

Portland’s Top-Rated Lyft Driver’s Best Pick-Up Line


This upbeat bearded man in a leather jacket — beaming with enough positive energy to channel a Tony Robbins seminar (let’s call him “Chris”) looks back and with a little pep in his voice says, “Welcome to My Car!”. I left him some feedback: “Thanks for turning my night around, man!” Note: I rarely leave written feedback). That means over a period of months, he tested and asked for feedback on his welcome message and “Welcome to My Car” is the winner.

How to Get Your Client Success Program to Stick


Look into coaching programs, seminars, courses, and training organizations that will help get your team up to speed and ready to tackle their key account plans. Embrace Feedback and Criticism. Feedback is a crucial part of growing a key account management program and ensuring that it sticks. Without feedback and honest, open communication between the teams and upper management, it’s hard to determine areas for improvement before it’s too late.

Nurture Your Leads Better using Call Center Services


b) By educating prospects and providing them with the information needed for their purchase via blog articles related to their interests, inviting them to seminars, sharing their success stories etc. A thousand new leads mean nothing to your business if you don’t know the art of conversions.

5 Ways to Improve Communication in the Call Center


For example, giving agents a chance to meet regularly with a peer mentor or manager can help them discuss their experiences and obtain feedback on how they might improve individually. Furthermore, offsite professional development activities such as seminars and workshops that employees may choose to attend are also great for helping them attain personal goals. Good communication in the call center is an essential part of customer service success.

The 3 Whys Behind Yes/No Quality Scoring

Customer Service Life

I’ve also sat in seminars about quality assurance and observed one half of the room that thought their quality form was the bomb while the other half seemed to be perpetually searching for a better way to monitor their quality. This article originally appeared on the FCR blog on May 9, 2018.

Best Practices for Customer-Centric Decision Making


Offer financial seminars aimed for women. There are some really interesting ways to look at values-based hiring, but at PeopleMetrics, we analyze customer feedback data (more on that later on in the course) to find your Brand Ambassadors, the people your customers love to love.

How to Create a Great User Onboarding Experience That Leads to Product Adoption and Customer Success


When I give talks or hold seminars, I often ask people to connect a specific need to an application. Provide Feedback and Reward Users. Reinforce positive behavior and provide feedback. This is a guest blog post by Andy Mura, the Head of Marketing at Userlane.

How to Build and Manage a Successful Sales Team


People are much more likely to provide negative feedback than a positive one. Use your salespeople’s feedback. It happens that leaders or business owners collect feedback from their employees just for the sake of doing it.

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15 Top Customer Service Training Courses for Your Agents (Half Are Free)


We’ve compiled a comprehensive list of the best courses out there, ranging from free online courses to pricier, on-site seminars that bring learning straight to your office. The course contains 15 lessons as well as instructor feedback and smartphone compatibility.

How to Build and Manage a Successful Sales Team (To Quickly Grow Your Business)


Growth comes from never-ending learning, so make use of classes, seminars, books, and whatever else you can get your hands on to continue to educate your employees. You might consider holding a regularly scheduled meeting to go over goals and accomplishments and make it a habit to give feedback (both negative and positive) here. Remember that the longer a problem sits, the harder it will likely become to tackle, so give consistent feedback when necessary.

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10 First Steps to Improve Your Customer Experience


In order to develop a successful customer experience strategy, you first have to have a vision, understand and relate to your customers, get real-time feedback while also managing employee responses and following a preset framework.

How We’re Learning to Win Against Big Online Competitors

customer sure

Our competitors may have deep pockets, but not many of them get public feedback like this: “Excellent product coupled with fantastic customer service. After all, that’s the first company people often think of when it comes to customer feedback. You can’t outspend them on marketing.

Improving Customer Experience Is The Only Way Forward – Sonia Bhatia Salmin, Customer Experience Specialist

Customer Guru

We conduct yearly customer surveys and follow closed-loop feedback process: it’s never about just taking the survey; what is more important comes after – connecting to customers and understanding how we can improve our services. To resolve this in India specially, I believe that we must have more forums and seminars to educate more professionals about customer experience.

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The Art of Exceptional Customer Service [Webinar Transcript]

Branch Mesenger

Walmart actually did something really cool and I think Amazon has done that to a degree as well but Walmart said, hey, we're moving into your town, we're going to have a seminar on how you can stay in business while we move into your town. Last week, we hosted our second webinar.