Callminer

MAY 27, 2020

Encourage team managers to provide feedback about employee performance in both a formal and informal setting. Ensure that performance review is a two-way process, where employees are encouraged to provide their feedback, too.” When reviewing, it’s important to set achievable goals for your employees. ” – Tarika.A,

Employee engagement 254

Employee engagement Surveys Feedback Personalization 254

Aspect

MARCH 8, 2019

Instead of sticking with the status quo, we’re shaking things up and supercharging the conference based on feedback from past attendees. This is a new Aspect, and it’s a new ACE. We’re doing things differently. Making it Work : This technical deep-dive track focuses on maximizing the stability and performance of your platform.

APIs 100

APIs Interactive Voice Response Feedback Customer Experience 100

GetFeedback

APRIL 15, 2019

As you can imagine, this is all priceless feedback because it enables you to learn which elements of your event were a smashing success, what went wrong, and how you can create even more successful events in the future. It’s direct and to the point, so expect some painfully honest feedback. Did you have any problems with the venue?

Surveys 83

Surveys Transportation Feedback Marketing 83

OctopusTech

MAY 10, 2018

d) Provide direct feedback from the customers. Seminar Reminder. In case you are holding a seminar, having a telemarketing team at your side will greatly assist you by calling the attendees the day before in order to reconfirm the starting time and the venue. Its other benefits include-. a) Generating leads and appointments.

Telemarketing 63

Telemarketing Advertising Scripts Sales 63

TeleDirect

JANUARY 17, 2020

Schedule at least one monthly meeting with department leaders to stay on track – multi-level feedback and collaboration work! With timely surveys and follow-up communication, you’ll have an ear to the ground on critical feedback. If you’re having a seminar or important meeting, client attendance is everything.

Best practices 93

Best practices Call Center Business Process Outsourcing Entertainment 93

Myra Golden Media

JULY 15, 2019

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. Describe for me in detail what you hear in calls, read in chat/email/text, and what feedback are you getting from customers? ” Your employees deserve your time, discussion, feedback, praise, and guidance. I have help for you. What’s different?

Calibration 153

Calibration Coaching Morale Feedback 153

ProProfs Blog

APRIL 17, 2020

Be it a small gathering, conference, sports event, fundraisers, trade shows, capturing the valuable feedback has become essential for businesses, associations, or even non-profit organizations. Depending on the event and the scope of feedback, the questions could be asked in different ways, like: Yes or no questions. NPS questions.

Surveys 125

Surveys SaaS Feedback Advertising 125

CSM Magazine

FEBRUARY 16, 2023

Training Coordinator Training coordinators typically oversee training programs that can include anything from employee onboarding sessions and ongoing education initiatives (safety certification classes or quality control seminars etc.)

Technical Support 52

Technical Support Engineering industry standards Accountability 52

SharpenCX

JUNE 28, 2023

The best way to gather this data is through customer feedback surveys. Provide additional learning opportunities like seminars, online courses, training, and mentorship so they can improve. This can help you determine which agents may need further training. These certainly aren’t the only call center metrics you can gather.

Call Center 67

Call Center Metrics call center software Contact Center 67

CSM Magazine

AUGUST 4, 2023

By offering exclusive rewards to loyal customers and promptly responding to their feedback, the coffee shop not only encourages repeat purchases but also fosters a sense of loyalty among its patrons. These events could include seminars, workshops, and local meetups, where attendees have the chance to network with peers and industry experts.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

Taylor Reach Group

MARCH 20, 2020

Offer free or subsidized clinical screenings for depression from a qualified mental health professional, followed by directed feedback and clinical referral when appropriate. The CDC outlines a number of steps employers can take, including: Make mental health self-assessment tools available to all employees.

Contact Center 105

Contact Center Consulting Consulting Coaching 105

Anexa BPO

NOVEMBER 6, 2022

The theme of this year’s EXPO RC was “Innovation and Digital Transformation,” and the event featured a wide range of workshops, seminars, and panel discussions on topics such as artificial intelligence, chatbots, and customer experience management.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Here are some key ways to integrate customer profiles into your agent training plan: Make agent feedback a priority. What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

Andrew Mcfarland

SEPTEMBER 23, 2022

A business development leader also sets expectations for their team and provides timely feedback on expected progress. In addition to formal education, business development executives may participate in professional development events and seminars. However, they may also travel to meet potential clients.

Management 48

Management Brand ambassadors Education Metrics 48

SharpenCX

FEBRUARY 24, 2023

Four out of ten workers remain actively disengaged when they get little or no feedback from their employers. Training doesn’t have to involve a half-day seminar. Provide constructive feedback based upon call recordings. And, we all know disengaged agents are not providing the personalized service your customers are looking for.

Banking 76

Banking Personalization Customer Experience Chatbots 76

SharpenCX

APRIL 28, 2021

So, I’m here for a quick philosophy seminar. Ramp up coaching in your contact center and carve out time to give feedback to your agents daily. Use in-line training to leave feedback directly on interactions, so your agents have context for where to improve. Give direct feedback. Giving constructive feedback is hard.

Management 67

Management Coaching Construction Contact Center 67

Education Services Group

OCTOBER 15, 2020

What I saw throughout the day was something I have not seen in previous online seminars. It was refreshing to get new and different perspectives from outside of our organization, and at the same time felt validating to give feedback that other people agreed with or read that they do something similar.

Best practices 105

Best practices industry standards Customer centricity Sales 105

CSM Magazine

JUNE 29, 2021

Get Customer Feedback. Without customer feedback, it’s impossible to improve the customer experience. By regularly attending seminars and taking part in other education, they will be able to keep their skills and knowledge current. Go Digital.

Customer Service 52

Customer Service Self service Education Finance 52

CSM Magazine

AUGUST 7, 2020

Your reward program should also contain other types of rewards that do not necessarily translate into monetary benefits: a few days off, a teambuilding/company retreat, flexible hours, carpooling, work from home, training/workshops/seminars, workspace improvements, an investment in your employees’ health, a trip, and so on.

Benchmark 59

Benchmark Surveys Education Personalization 59

CSM Magazine

NOVEMBER 21, 2019

Think about seminars and courses as well as workshops that can allow them to become sharper and better informed about the latest advancements in your field. You need to have a thorough analysis of the market and of your customers, and you also need feedback to help you build on how to better reach your demographic.

outsourcing 52

outsourcing Answering services Marketing Feedback 52

Quality Contact Solutions

JANUARY 27, 2022

You can find anything from helpful tips to a geographically convenient inside sales seminar to attend with a quick Google search. The topic of increasing sales is so prevalent that thousands of books and articles are published. One technique is to follow up with customers after a transaction or just after delivery.

Sales 98

Sales Upselling B2C Best practices 98

CSM Magazine

MARCH 22, 2021

Giving honest feedback is a great tool to motivate a student. First of all, by giving feedback you show that their work is seen, valued, and important. Another thing to remember is the golden ratio of feedback – 5:1. For example, if there is training or a seminar for employees, encourage them to go.

Education 52

Education Feedback Management 52

CSM Magazine

AUGUST 6, 2021

You can also use the IT system to conduct productivity tests and encourage your employees to participate in seminars. Take anonymous tests and feedback from your team to determine the changes that can be made within the company. Once your employees are trained to use the system, you will notice a spike in productivity and efficiency.

Chatbots 52

Chatbots Feedback Management Sales 52

Totango

JANUARY 23, 2020

You should look at customer metrics that link directly to the successful use of your product, such as product usage rates, feature adoption, license utilization, number of escalations, and Voice of Customer feedback and ensuring you have the necessary systems and solutions to do so at scale. Set and Celebrate Goals.

Enterprise 105

Enterprise B2B Management Best practices 105

AskNicely

FEBRUARY 12, 2018

This upbeat bearded man in a leather jacket — beaming with enough positive energy to channel a Tony Robbins seminar (let’s call him “Chris”) looks back and with a little pep in his voice says, “Welcome to My Car!”. I left him some feedback: “Thanks for turning my night around, man!” Note: I rarely leave written feedback).

Feedback 60

Feedback Benchmark Personalization Technology 60

CustomerSuccessBox

APRIL 29, 2022

They should be able to contact you if they have any problems or need assistance understanding your product, and you should allow them to submit feedback both during and after onboarding. Product upgrades will be haphazard without direct feedback, and will ultimately fail to retain customers. Develop a customer feedback loop.

SaaS 52

SaaS Customer retention Metrics B2B 52

ProProfs Blog

SEPTEMBER 17, 2021

Benefit surveys are a great way to collect feedback from your employees. Take Action on Employee Feedback. But are you taking timely action on the feedback? When employees see that their voice is being heard and their feedback is being implemented, they feel more inclined to share their opinion in the future.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

CSM Magazine

MARCH 10, 2020

The more you will be paying for that CRM solution, the more important it is to look for detailed feedback on it. Hold company training seminars. In this case, how excited is your team is about the tool? Hold staff meetings to discuss the pros and cons of a tool. Your employee’s recommendations are your company currency.

CRM 52

CRM Technology Sales Feedback 52

CSM Magazine

APRIL 9, 2019

As I held a customer service seminar at the Mall of America, I had the idea to rate the mall’s stores to gain key customer service lessons. It was an awesome learning experience to reinforce the principles of the seminar. Ask for feedback and suggestions. According to our survey, only 20% of employees did a good job.

Customer Service 45

Customer Service Complaint resolution Surveys Personalization 45

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. What I liked the most are the seminars and workshops we did all year round.

Call Center 182

Call Center Management Scripts Coaching 182

ViiBE Blog

APRIL 7, 2021

One-on-one training or small seminars are difficult to scale up if a company expands quickly and knowledge management can suffer if a knowledgeable employee leaves the company. The key to this is improving feedback collection from customer service agents. How do you teach good customer service?

Customer Service 52

Customer Service Airlines Feedback Technology 52

ViiBE Blog

APRIL 7, 2021

One-on-one training or small seminars are difficult to scale up if a company expands quickly and knowledge management can suffer if a knowledgeable employee leaves the company. The key to this is improving feedback collection from customer service agents. How do you teach good customer service?

Customer Service 52

Customer Service Airlines Feedback Technology 52

Horizon CX

MARCH 19, 2022

Where’s the opportunity for me to provide that aspect of customer service feedback? Where and how can a customer provide feedback to Dell Technologies, you may ask? But what about those initial journey steps that took 15 minutes plus of my time and that upset me so? Non-existent, I am afraid. By calling their Customer Careline.

Surveys 52

Surveys Interactive Voice Response Average Handle Time Wait times 52

Fonolo

MARCH 17, 2020

I think that probably ties into listening to customers and feedback and the overall landscape.”. First, Hyundai Canada’s customer service department is at the forefront of initiating customer input, via proactive surveys and consumer feedback sessions, with a magnifying glass on customer satisfaction and vehicle performance. “We

Automotive 67

Automotive Abandon rate Feedback Technology 67

Education Services Group

JUNE 4, 2019

Not only do they make compelling marketing material for prospects looking to solve similar problems, but they also show existing customers that their feedback is valued and worth showing to the world. These assets are doubly useful. Making customers feel heard will make them stronger advocates for your brand going forward.

Marketing 53

Marketing Best practices Upselling Feedback 53

VocalCom

JULY 10, 2017

For example, giving agents a chance to meet regularly with a peer mentor or manager can help them discuss their experiences and obtain feedback on how they might improve individually. Mentoring is also an important part of their personal development. Offer team-building activities offsite.

Call Center 54

Call Center Contact center software Morale Contact Center 54

Kapta Customer Success

MARCH 14, 2019

Look into coaching programs, seminars, courses, and training organizations that will help get your team up to speed and ready to tackle their key account plans. Embrace Feedback and Criticism. Feedback is a crucial part of growing a key account management program and ensuring that it sticks.

Accountability 45

Accountability Feedback Coaching Management 45