CCNG

MAY 10, 2023

In the latest “National Customer Rage Survey” conducted by the Customer Care Measurement and Consulting organization, a whopping 74% of consumers said they had experienced a product or service problem in the past year, up from 66% in 2020. ENGAGE YOUR CUSTOMERS BY TALKING WITH THEM, NOT SURVEYING THEM. Nope, not on my watch.

Customer Service 195

Customer Service CCNG Journey mapping Consulting 195

ChurnZero

DECEMBER 1, 2020

Webinars are a quick and easy way to find out more about a topic especially if you don’t know where to start. As we have a large library of on-demand webinar content in our Resources center , we often get asked by customers, which ones are the most popular and must-see to get caught up on. How Do You Rank? What’s Next.

SaaS 59

SaaS Customer retention Coaching Consulting 59

ChurnZero

JANUARY 22, 2021

“But I didn’t want a job in sales!”. If you’ve internally cursed the idea of selling or simply desire to take your sales skills up a notch, then this webinar is for you. Apply a language framework to “get into” the sales conversations. If you missed the webinar, you can watch it on-demand. Q&A Recap.

Sales 98

Sales Chief Customer Officer Upselling Metrics 98

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Analytics Chatbots 98

JustCall

APRIL 4, 2023

However, a call center is only as effective as its sales techniques and training. With the right approach and training, an inbound call center can double up as a powerful tool for generating sales and building customer loyalty. So, let’s dive in and learn how to turn every call into a successful sale!

Call Center 52

Call Center Sales Inbound sales Upselling 52

ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Adding a call-to-action in their email signatures inviting customers to take a quick, four-question survey about how they’ve been impacted by COVID-19. But until then, qualifying startups can use their sales enablement application at no cost.

Morale 72

Morale Education Surveys Accountability 72

Toister Performance Solutions

JANUARY 29, 2019

The cover is one of the most important sales tools for a book, so I worked with Anne Likes Red to come up with a few designs. I then launched a survey to ask readers for their feedback on three cover options. The survey was up for just a few days and a 135 people responded. Here were the results: Option A (28%). Option B (39%).

Surveys 54

Surveys Airlines Accountability Feedback 54

Liveops

MARCH 15, 2021

Watch the full webinar here. . Quarterly surveys are very common, however, they tend to be lagging indicators. . Liveops is a virtual contact center offering an on-demand agent network for customer service and sales needs. Give your agents time to adapt. “It really starts with the right individual.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

JustCall

DECEMBER 1, 2022

Sales referrals are a win-win situation wherein your existing customers enjoy social validation for advocating something that’s great and your business gets free marketing and higher sales. Various companies are capable of growing rapidly simply by implementing a sales referral strategy. Sales Referrals facilitate the sale.

Sales 52

Sales Scripts Marketing Construction 52

JivoChat

APRIL 8, 2021

There are many benefits of customer engagement tools, as they can help your company do the following: Boost Sales and Revenue. So, striving to deliver excellent customer service is a surefire way to increase your sales. Shorter Sales Cycles. With a more informed sales process, you can reduce sales cycles to close leads quickly.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. During the webinar, we discussed: How customer retention impacts the valuation of your company. If you missed the webinar, you can watch it on demand.

SaaS 72

SaaS Metrics Surveys Customer retention 72

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

Kayako

FEBRUARY 4, 2016

But before throwing more money at the marketing and sales departments, have you ever looked at why some customers churn? They hand them off to sales, sales carefully handles the customer through their many segments and moves them into their first account. Sign up for the webinar. No business wants to lose customers.

SaaS 48

SaaS Accountability Feedback Sales 48

Totango

JUNE 3, 2022

Sales to Customer Success Handoff Email Template. As [Sales Rep Name] mentioned, I’ll be your main point of contact, and it’s my job to make sure you have everything you need to achieve your goals with our products. An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar.

Feedback 110

Feedback SaaS Surveys Accountability 110

Lumoa

MARCH 6, 2023

Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar. Here is an easy step-by-step process that will help your organization streamline its customer insight process, basis the learnings of the webinar.

Analytics 83

Analytics Feedback Marketing Metrics 83

Lumoa

MARCH 6, 2023

Garen Di Bernardo, Product Marketing Manager for Lumoa- a feedback analytics platform- provided some valuable tips on how to read customer conversations in an insightful webinar. Here is an easy step-by-step process that will help your organization streamline its customer insight process, basis the learnings of the webinar.

Feedback 83

Feedback Analytics Marketing Metrics 83

Beyond Philosophy

OCTOBER 12, 2017

87% of in-store fashion shoppers want to try stuff on, but only 34% of in-store fashion shoppers want help from sales associates. Electronics shoppers (70%) and home improvement shoppers (62%) do want advice from sales associates. Register now for our 3 one hour, on demand, webinars Secrets Of Customer Decision Making.

Consulting 326

Consulting Consulting Sales Surveys 326

ClientSuccess

FEBRUARY 15, 2022

Customer Success + Sales . One of the most critical internal relationships customer success teams have with sales is sales, so it makes sense to put this collaboration and cross-functional focus on display during the interview process. Webinar: Architecting Your Customer Success Interview Process. Ready to learn more?

Customer advocacy 81

Customer advocacy Sales Marketing Surveys 81

ChurnZero

AUGUST 14, 2020

Its workstreams rely upon inputs such as sale’s manual data entry and gut instincts. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If If you think a CRM is suitable for post-sale customer management, you’re wrong and here’s why.). Sales or Sales Operations.

CRM 87

CRM Finance Upselling Accountability 87

CSM Magazine

AUGUST 4, 2023

By customizing messages based on segmentation techniques, such as demographic data and past purchase history, businesses can demonstrate their value for customers as unique individuals rather than mere numbers on a sales sheet. If hosting physical events is not feasible, consider hosting webinars instead.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

Dialer 360

JANUARY 4, 2022

In an organization, an effective sale strategy is necessary to grow business. In the call center business sales are inbound or outbound. Many employees work as sales professionals in call centers and want to know which strategy they use. Difference between outbound sales and inbound sales. Inbound sales.

Inbound sales 26

Inbound sales Outbound sales Sales Call Center 26

AskNicely

MARCH 16, 2017

Of course, at AskNicely, we’re all about making things easy, so our HubSpot integration is super simple to install – you can have the two systems integrated and be sending out customised NPS surveys to your customer base within 15 minutes – honestly! If you don’t believe me, set your stopwatch, start a trial and see for yourself.

Surveys 60

Surveys CRM Feedback Accountability 60

ClientSuccess

NOVEMBER 11, 2021

Through this kind of advocacy work, CSMs can help customers share their stories, thank them for their partnership, and leverage success as a sales tool. Additional topics could include: Upcoming events, webinars, podcasts, and more. Surveys (and survey results). New customer case studies. Data and insights.

Marketing 52

Marketing Best practices Surveys Analytics 52

Totango

JUNE 21, 2023

The cross-functional nature of customer success As we continue to redefine the landscape of customer success (CS), one thing is clear: the customer journey is a collaborative endeavor that involves marketing, sales, customer success, and product teams. This enhances your user engagement and ensures your customers are always informed.

Enterprise 84

Enterprise Feedback Surveys Marketing 84

ChurnZero

MAY 22, 2024

Marketing and sales are both occasionally running campaigns to current customers, that customer success usually finds out about after the fact. A Net Promoter Score (NPS) survey gets sent every year, and your scores are good. But no other surveys are sent to customers on a regular basis. Find it here.

Journey mapping 52

Journey mapping Surveys Accountability Feedback 52

ChurnZero

FEBRUARY 14, 2023

Sales and marketing professionals that geek out on metrics can find themselves in deep philosophical debates about the best numbers to track. That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang.

Metrics 94

Metrics SaaS Customer retention Construction 94

ChurnZero

JUNE 2, 2021

SaaS Capital joined us for a webinar to share the results from their 10th annual B2B SaaS benchmarking survey. This survey is the largest survey of private SaaS companies in the world with over 1,500 responses. During the webinar, we cover: A deep dive on 2020 retention and pandemic impacts. Q&A Recap.

Benchmark 98

Benchmark SaaS B2B B2C 98

Nicereply

JUNE 20, 2022

Optimizing the customer journey is one of the best ways to ensure your sales funnel converts well and maintains a high ROI. The third strategy is pretty straightforward: you can run a customer survey. Put the survey on your website and socials, or distribute it to your email subscribers.

Journey mapping 115

Journey mapping Surveys Advertising Sales 115

Totango

AUGUST 16, 2022

For example, you can use automated communication tools, such as emails and webinars, to help ensure that customers have the support they need to familiarize themselves with how to complete onboarding and start using your product. Qualaroo allows you to solicit feedback using surveys on your website or app.

Customer retention 100

Customer retention Upselling CRM SaaS 100

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. In terms of the customer lifecycle, touchpoints may occur at any point during an interaction with your brand, including: Pre-sales, starting with a prospect’s first marketing touch. Sales checkout carts.

B2B 116

B2B Journey mapping SaaS Engineering 116

Lumoa

APRIL 18, 2023

Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) And customer-centric companies have been using surveys to understand customer needs for even longer than that.

Analytics 83

Analytics Customer Experience Management Surveys 83

ClientSuccess

MARCH 29, 2022

Before onboarding starts, send out a quick survey asking what users hope to learn during onboarding. And finally, after onboarding, it’s a good idea to send out a formal survey or feedback assessment that goes into detail about the specific points of the onboarding. Toolkit: Customer Onboarding Toolkit.

Feedback 52

Feedback Surveys Accountability Sales 52

ClientSuccess

MARCH 29, 2022

Before onboarding starts, send out a quick survey asking what users hope to learn during onboarding. And finally, after onboarding, it’s a good idea to send out a formal survey or feedback assessment that goes into detail about the specific points of the onboarding. Toolkit: Customer Onboarding Toolkit.

Feedback 52

Feedback Surveys Accountability Sales 52

NobelBiz

NOVEMBER 13, 2023

Join us for a special webinar , “Profitable Trends for Contact Centers,” where our host, Christian Montes, shifts to the guest chair alongside Mike McGuire. Don’t miss out on this exclusive discussion—it’s a webinar like no other, with surprises in store! Qualitative or quantitative call center surveys.

Customer Experience 111

Customer Experience Contact Center Call Center Revenue potential 111

ClientSuccess

NOVEMBER 22, 2021

Surveys are a great way to collect customer sentiment and feedback throughout their journey for multiple reasons, the most significant being that they provide a distanced (aka not face-to-face) channel to deliver straightforward, unbiased input. Voice of Customer. Support Tickets. Social Media. Customer Engagement.

Marketing 52

Marketing Customer advocacy Surveys Engineering 52

TMP Direct

SEPTEMBER 16, 2021

With a combination of marketing tactics, sales techniques, technology and data, you can fuel your lead generation channels and make them work the way they’re supposed to. There is nothing wrong with a traditional, sales-driven cold call. TMP can triage inquiries so that the qualified sales team can focus on the important contacts.

B2B 96

B2B B2C Chatbots Advertising 96