article thumbnail

Practical Survey Analysis in Excel [On-Demand Webinar]

Genroe

Excel is a very functional tool and it has the advantage of being on everyone’s desk.While there are many advanced statistical packages out there you don’t need them to perform a detailed and comprehensive analysis of your survey data.

Surveys 52
article thumbnail

How to Calculate and Use Survey Sample Size [On Demand Webinar]

Genroe

It starts right up front with the […] The post How to Calculate and Use Survey Sample Size [On Demand Webinar] appeared first on Genroe | Customer Experience | Net Promoter Score. After checking through the data and analysing a range of root causes, you have created a practical plan to solve a key customer issue.

Surveys 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

The top five Customer Success webinars of 2022 from ChurnZero

ChurnZero

If you’re anything like me, you signed up for a bunch of webinars with admirable intentions of attending, which is code for snagging the recording to watch when you found an uninterrupted window of time, which is also a nice way of saying never. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022.

SaaS 98
article thumbnail

29 NPS Survey Question Examples [+ Free Templates]

Nicereply

NPS = (% of responses who are promoters) – (% of responses who are detractors) For example, if you received 100 responses back from a recent NPS survey question, where 40 of them responded as Promoters, 30 were Passives and 30 were Detractors, then your NPS calculation would be 40 minus 30, for a score of 10.

Surveys 59
article thumbnail

Beyond the Hype: Contact Center AI That Works

Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation

However, only 4% of respondents said they had even deployed AI, let alone get business benefits from it, according to a Gartner survey. Register for upcoming webinar “Beyond the Hype: Contact Center AI That Works”. By the end of this webinar, you will know: How to overcome roadblocks to implementing artificial intelligence.

article thumbnail

The 9 Elements Your NPS® Report Must Have [On-Demand Webinar]

Genroe

About 3 minutes after your first customer feedback or NetPromoter survey goes out, management will be pounding the desk for a report with charts, analysis and recommendations. The question is, apart from a simple chart of scores, what else should be included in your best practice Net Promoter reporting pack?

article thumbnail

Customer Journey Survey Strategy

ClientSuccess

Surveys serve a twofold purpose: they give your team a better sense of understanding when it comes to areas of opportunity and growth within your organization and make customers feel as though their input and opinion is greatly valued (which it should be!). The post-sale survey. The post-onboarding survey. NPS surveys.

Surveys 83
article thumbnail

Winning Solutions to Keep Contact Center Agents Engaged

Speaker: Adam Saad - Founder & CEO, Tech Stack Advising

On the other side of the world, another agent is conducting surveys and can’t seem to keep a caller on the line. At the end of this webinar, you will walk away with insights including: How to keep your company’s cultural message clear. All of these factors lead to dissatisfied employees and potentially agent attrition.

article thumbnail

How to Use Data to Build Strong Customer Communities

Speaker: Carrie Melissa Jones Founder, Gather Community Consulting

Confidently conduct interviews, surveys, workshops, and other forms of research that help your community deliver continued impact to your business. Make sure you don’t miss out on this incredibly insightful webinar! Plan community-specific research. Directly impact the success of your community investments.