CX Global Media

JUNE 25, 2018

He used to be on the sales side of the business but is now is on the marketing side. And what it’s about is celebrating those amazing stories and experiences that agents have delivered to other humans in the course of everyday business. And he had on a customer who was at traveling to his wedding and he had missed his flight.

Customer Service 209

Customer Service Coaching Call Center Contact Center 209

Totango

APRIL 4, 2024

If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion.

Sales 89

Sales Upselling Accountability SaaS 89

Beyond Philosophy

SEPTEMBER 30, 2021

Our listener wants help convincing his team that using a free trial will help sales. I have a story that explains what I mean. The degree of pain involved in canceling a service influences customers’ decisions about whether they will participate in your free trial. One of our podcast listeners wrote to us with a problem.

Sales 195

Sales Advertising Customer centricity Accountability 195

Integrity Solutions

SEPTEMBER 12, 2023

While addressing mindset in football is a whole other conversation (and post), what dawned on me recently is how great the game is at illustrating the sales framework we at Integrity Solutions call AID,INC. In our sales framework, building rapport and trust starts with relating to the person, which makes the approach a critical component.

Sales 98

Sales Coaching Scripts Personalization 98

Beyond Philosophy

DECEMBER 19, 2016

This year, outdoor clothing retailer Patagonia announced that it would give 100 percent of its Black Friday retail and online sales to grassroots environmental organizations. In a subsequent blog post , company CEO Rose Marcario reported that Patagonia had expected Black Friday sales to reach $2 million. Sales soared in 2012.

Sales 353

Sales Banking Customer emotions Education 353

Beyond Philosophy

AUGUST 4, 2015

Harvey Mackay, Sales Expert, Author and Columnist. Quality sales cultures are the ones where the Customer comes before the close, like Mackay’s quote indicates here. Ricoh Canada has a real world example of making this kind of change to their sales driven culture and making it work. The Business Person is the new ideal.

Sales 398

Sales Customer centricity Customer Experience Accountability 398

Beyond Philosophy

APRIL 18, 2017

On rewarding regular customers with promotions to keep them coming back. On improving the customer’s experience at the time of purchase. On customers who are only starting to consider making a purchase. Customers aren’t as loyal as you think they are. Appeal to your customers’ emotions.

Sales 310

Sales Consulting Consulting Customer emotions 310

Integrity Solutions

APRIL 27, 2022

And as he does, he tells this story: Shape Copy You know Rupert, guys have underestimated me my entire life, and for years I never understood why. This is a great example of the power of storytelling, and it’s something you can easily apply in sales to connect and communicate more effectively with your clients and prospects.

Sales 70

Sales Personalization Analytics Accountability 70

Nicereply

MAY 7, 2024

To drive sales, you need to make sure that the product or service you’re offering was not made for the sake of it: it addresses a real need. By getting to know your potential customers and learning about their problems. Or, to put it another way, you need to manage customer pain points to drive sales. It solves a problem.

Sales 52

Sales Management Surveys Wait times 52

Integrity Solutions

NOVEMBER 29, 2022

While investing in sales training can produce a range of benefits, all of us in sales know it all boils down to the bottom line. Here are the sales training metrics you should be using to measure your success. How to Determine Sales Training Metrics. How to Determine Sales Training Metrics.

Metrics 86

Metrics Sales Coaching Accountability 86

Integrity Solutions

AUGUST 9, 2023

And Improve Deal Velocity & Win Rates Along the Way… Sales cycles are already longer than we want. Customers’ buying processes have slowed. What can you do as a seller to create greater urgency in sales? View the situation through your customer’s point of view. Deal complexity has grown. Their fear?

Sales 73

Sales Coaching Accountability Personalization 73

JustCall

DECEMBER 1, 2022

You will instantly doubt the validity of the story and feel betrayed, This is exactly what happens when you place a poor sales pitch. Would the customer buy any product from these sales? Even if everything is going well, there is always a chance of an unfinished closing of sales deals. What is Closing a Sale?

Sales 52

Sales B2B Personalization Feedback 52

Integrity Solutions

JANUARY 22, 2024

Trust is the cornerstone of any successful business relationship, and it’s particularly crucial in sales. What is the role of trust in sales? As sales become more complex, trust and credibility are playing an even more important role in sales success. What makes a salesperson credible in the eyes of a buyer?

Sales 59

Sales Calibration Scripts Personalization 59

CrazyCall

AUGUST 16, 2019

One way to expand your knowledge is to listen to the best sales podcasts. To help you become a better salesman , saleswoman, executive, representative, and manager I’ve listed 41 best sales podcasts hosted and recommended by actual sales pros. Ready to level up your sales career? The same goes for salespeople.

Sales 115

Sales B2B Coaching Personalization 115

JustCall

MARCH 9, 2023

What makes for inspiring customer service stories? And what leads to poor customer service stories? In this blog, we will look at real-life examples of good customer service stories and bad customer service stories. Is there a difference in approach?

Omni-channel support 40

Omni-channel support Customer Service Feedback Wait times 40

ShepHyken

APRIL 25, 2023

One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant. I love this story for two reasons.

Sales 263

Sales Customer Service Marketing Personalization 263

JivoChat

NOVEMBER 22, 2022

While generating leads is crucial, turning leads into paying customers is what will help you grow a business. However, many companies forget to nurture the sales process and only focus on increasing leads. Due to this, their sales and marketing efforts may not bring optimal results. . 8 Tips to Convert Leads into Sales.

Sales 75

Sales CRM Marketing B2B 75

aircall

OCTOBER 6, 2021

One of the best strategies for increasing engagement and retention is to refine your sales onboarding process. In this article, we’ll look at effective sales onboarding and how it can fundamentally improve the new hire experience for your sales professionals. Defining Effective Sales Onboarding.

Sales 117

Sales Scripts Best practices Feedback 117

Integrity Solutions

JULY 2, 2020

Although we typically think about Behavior Styles in terms of aiding sales performance and communicating with others, they also provide valuable insights into our own motivations, preferences and strengths. They like to get involved, keep things lively and share stories and experiences. Applying Behavior Styles to Bolster Performance.

Sales 121

Sales Personalization Management 121

ShepHyken

DECEMBER 6, 2023

In a confrontation with a customer, you have a goal: win the customer , not the argument. I’ve written about this before, and it’s worth coming back to this topic from another angle with a different example. First, an interaction with a customer should never result in an argument. It’s not about blame.

Customer Service 377

Customer Service Sales Customer Experience 377

ChurnZero

JUNE 15, 2023

With less budget to go around, some SaaS companies are merging customer success and account management into one function that’s responsible for an account’s business strategy, product adoption, and value realization, as well as its renewal and expansion. CRMs are absolutely a must for automating and scaling sales operations.

CRM 96

CRM Sales Accountability Analytics 96

ChurnZero

JANUARY 3, 2023

Customer Success is not a cost center. Here’s the usual story: Company prides itself on being “sales driven.” The sales team is credited for winning revenue, while the Customer Success team is expected to retain the revenue. Sales closes a customer that’s unlikely to succeed (for any number of reasons.)

Sales 98

Sales Engineering Best practices Government 98

JustCall

NOVEMBER 23, 2022

Even your best sales rep, who may appear to play it by ear, follows a distinct set of strategies that turn out to be their modus operandi to win a sale. When you identify these patterns, you notice that the blueprint to success features a well-structured roadmap enveloping a guiding sales principle at its heart.

Sales 52

Sales Government Coaching Analytics 52

aircall

FEBRUARY 16, 2022

In an era of globalized business and instant digital connection, every potential customer has untold options at their fingertips. . For salespeople, that means delivering a standout customer experience is essential. And, one of the most powerful ways of doing this is by creating a personalized sales approach. .

Personalization 62

Personalization Sales CRM Call Center 62

JustCall

JULY 29, 2021

Competent sales teams are not built overnight. It involves a continuous practice of coaching sales teams. In fact, sales coaching plays a role in raising a high-performing team of sales reps. Missed sales quotas can be a source of chagrin for managers. So, are you tapping into coaching for your sales reps?

Coaching 86

Coaching Sales Scripts Construction 86

aircall

MARCH 17, 2021

Hitting sales targets and goals, increasing revenue, enhancing the brand — it’s all part of sales planning. When you use best practices in sales planning, everyone involved benefits — marketing teams, sales managers, sales teams, and your customers. How do you leverage your sales plan for success ?

Best practices 62

Best practices Sales Contact center software Contact Center 62

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Selling is about helping customers make buying decisions that are in their best interests. Why are you doing the training?

Sales 52

Sales Coaching Accountability Personalization 52

JustCall

APRIL 8, 2024

Does watching your leads go through to sales feel like a long-drawn battle? A prolonged sales cycle isn’t just inconvenient; it’s a giant hole that drains your resources and hampers your ROI. And, while your sales team is stuck in endless negotiations, you miss out on some good opportunities. What is the sales cycle?

Sales 40

Sales CRM Call Logging B2B 40

Comm100

SEPTEMBER 28, 2021

Welcome to part three in our series exploring digital transformation in customer service. In this series, we’ve been looking at how digital transformation is helping organizations transition to a digital customer service offering that benefit both them and their customers.

Customer Service 91

Customer Service Chatbots Banking B2C 91

CrazyCall

MAY 20, 2019

Especially when you’re working in sales. To help you stay on the front of the race we’ve compiled a list of 97 super-effective sales tips that will help you take your sales skill to the next level. These are sales tips used by top sales gurus who know all the tricks. Sales Tips from Top Sales Gurus.

Sales 123

Sales Coaching Scripts Education 123

Integrity Solutions

OCTOBER 6, 2020

Do they have some special sales skills that others don’t? If your sales force is somewhat normal, just 20% are high performers. Imagine what a difference it would make if you could increase the entire team’s ability to sell more and develop stronger customer relationships. Why Sales Skills Aren’t the Whole Story.

Sales 86

Sales Education Marketing Coaching 86

aircall

FEBRUARY 8, 2021

Planning and forecasting are major activities for sales managers, and sales planning is an important component of those processes. New sales are necessary to generate revenue and grow your business. The first time you do sales planning, it typically takes longer than when you have a designated process for it.

Sales 62

Sales call center software Best practices Call Center 62

Integrity Solutions

NOVEMBER 13, 2020

The important skills that contribute to sales success are constant, regardless of disruptive external events, but they’ll need to be sharpened and tailored to the changing healthcare environment. Healthcare sales has gone through a number of rocky transitions and disruptions over the past decade. Sales managers are key to that.

Healthcare 110

Healthcare Sales Coaching Customer centricity 110

CCNG

NOVEMBER 22, 2023

However, not all employees will be recognized, which means that the company risks higher attrition levels, loss of customer satisfaction and loss of profit. Engaged employees increase productivity by 14%, increase customer ratings by 10%, increase sales by 18%, increase profitability by 23%, and increase organizational participation by 13%.

Employee engagement 195

Employee engagement CCNG Best practices Surveys 195