ShepHyken

JANUARY 4, 2021

This time he includes eight questions to ask yourself that will help your organization grow. 15 Effective Techniques For Retaining Customers by Expert Panel®. Forbes) 5 members from Forbes Business Council look at some practical ways that companies can retain their customers during an economic recession. I love lists!)

Customer Service 357

Customer Service Entertainment Customer Experience Marketing 357

Totango

FEBRUARY 23, 2024

When you think about the opportunity for partnership between marketing and CS, it’s how you can retain that customer and increase their lifetime value. When you think about the opportunity for partnership between marketing and CS, it’s how you can retain that customer and increase their lifetime value.

Chief Customer Officer 91

Chief Customer Officer Customer centricity Metrics CRM 91

Totango

FEBRUARY 9, 2024

In mathematical terms, GRR measures how much monthly recurring revenue (MRR) you retain each month after subtracting the effects of churn or downgrades to lower-priced products, but not the effects of upgrades. To make it to the Super Bowl, a football team must have two things: a strong defense and a strategic offense. Calculate it!

Upselling 108

Upselling Metrics Enterprise Best practices 108

Help Scout

AUGUST 22, 2023

Implementing these seven highly efficient ecommerce customer service best practices can help you retain customers and grow LTV. Read the full article

Best practices 91

Best practices Customer Service 91

ShepHyken

JANUARY 18, 2022

Shep Hyken interviews Adrian Brady-Cesana, author of The Four CX Pillars to Grow Your Business Now: The Customer Experience Manager Playbook , and host of The CXChronicles Podcast. How are they retained? Feedback: Collect, assess, and act on your customer & employee feedback to grow & scale your business.

Journey mapping 184

Journey mapping Average Handle Time Feedback Consulting 184

ShepHyken

NOVEMBER 9, 2023

We will guide you through 5 key ways that you can become an effective and efficient customer service manager. A customer service manager’s main priority is to retain customers. She writes about the five ways to become an effective and efficient customer service manager. Either way, this article is for you.

Customer Service 137

Customer Service Management Feedback Chatbots 137

ShepHyken

MARCH 11, 2022

Their needs and wants have shifted, and you’ll do a better job of attracting and retaining the best people for your company if you ask good questions, listen without getting defensive, and work with them to co-create a more meaningful employee experience. . and the author of the new book Employees First! Make It Easy to Work with You.

Coaching 227

Coaching Personalization Customer Service Marketing 227

ShepHyken

MAY 26, 2023

Additionally, the one-size-fits-all approach fails to address the growing demand for personalized experiences. This week, we feature an article by Zsuzsa Kecsmar, CMO and Head of Partnerships of Antavo , a software company that manages brand loyalty and retention programs.

Gamification 156

Gamification Customer Experience Customer centricity Personalization 156

Kapta Customer Success

OCTOBER 23, 2023

Current economic and market uncertainties mean companies are relying more heavily on their existing customer base to grow their businesses while retaining top talent is essential as competition for highly skilled account managers has increased. Retention has become increasingly important.

Accountability 59

Accountability Marketing Management 59

kommunicate

FEBRUARY 26, 2022

That’s the only way to retain customers and continue to grow in this economic climate. Last Updated on February 26, 2022 Customer service has always been important, but as the economy becomes more competitive, it is even more important that clients have a smooth interaction with your company. appeared first on Kommunicate Blog.

Chatbots 119

Chatbots Customer Service Customer Support 119

Working Solutions

APRIL 21, 2022

Virtual customer service is no different, as it remains a vital element in growing your reach and retaining those valuable current customers. In any business, there’s always room for improvement. One bad service interaction may have a ripple effect that impacts your entire business negatively.

Customer Service 105

Customer Service Customer Experience 105

DMG Consulting

MARCH 8, 2024

AI and the Contact Center Staffing Challenge March 2024 It’s challenging and costly to hire, train, and onboard new contact center agents, and it’s often more difficult to retain them. AI can provide some relief to organizations struggling to hire and retain contact center agents.

Contact Center 48

Contact Center Real estate Self service Consulting 48

Eptica

JULY 1, 2022

Author: Pauline Ashenden - Demand Generation Manager The standard of business-to-business (B2B) customer service delivered by companies is central to retaining and growing clients and revenues. And while it has many similarities to its B2C cousin, it has its own particular challenges. Creating a framework for digital transformation.

B2B 71

B2B B2C Customer Service Best practices 71

Toister Performance Solutions

APRIL 13, 2023

All of these companies do one simple thing to win and retain their customers. You win customers by promising to solve a customer's problem, retain customers by making sure that promise is kept, and encourage unhappy customers to give you another chance by recovering from service failures. They offer a guaranteed customer experience.

Transportation 79

Transportation Customer Care Customer Experience 79

Kapta Customer Success

OCTOBER 18, 2021

Your key account management teams need to be talking to client contacts, managing the customer experience, and growing their book of business. The only way to meet your forecasted goals and retain strong business relationships is by giving your team the flexibility and resources they need to move forward.

Accountability 98

Accountability Management Customer Experience 98

Totango

NOVEMBER 27, 2023

Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango. “Customer success is driving value to customers. Digital CS does not mean there is no need for human engagement.

Enterprise 103

Enterprise Best practices Marketing Sales 103

TechSee

OCTOBER 2, 2023

The rare 30-year customer embodies this loyalty, having been part of the company’s successes and growing pains. It’s a fundamental truth backed by decades of research – when mistakes happen, customers expect service providers to step up and help them make the most of their offerings.

Customer Service 124

Customer Service Customer Experience 124

ChurnZero

MARCH 10, 2022

Gain Grow Retain. Gain Grow Retain is a free, open community for Customer Success leaders in B2B SaaS organizations. Customer Success Network is a Customer Success community for CS professionals globally to network, to share best practices and to grow. Engage and learn from industry experts and influencers.

Best practices 98

Best practices SaaS B2B Consulting 98

Kapta Customer Success

APRIL 17, 2023

This approach focuses on retaining existing customers to maintain and grow revenue. If you’re watching your budget right now like many companies, then maximizing customer lifetime value (CLV) is an excellent strategy to employ.

Accountability 52

Accountability Management 52

Comm100

JANUARY 23, 2023

Companies that haven’t been as employee-focused as they should have been are struggling to retain their best people. With workers harder to come by, employers will need to do more to attract and retain talent in the years ahead. That will be a major focus in 2023 (and beyond). It turns out employees weren’t quitting work altogether.

Customer Experience 120

Customer Experience Chatbots Government Technology 120

Totango

JANUARY 22, 2024

As the regulation and responsible application of generative AI in workplaces grows, CS teams will recognize AI as a serious partner for improving customer satisfaction, reducing churn, and driving revenue growth. Additionally, our CAB members are buzzing about AI. Retention is the new acquisition.

Enterprise 94

Enterprise SaaS Engineering Technical Support 94

Joe Rawlinson

MAY 15, 2023

A well-thought-out plan will also help you foresee and prepare for potential challenges, ensuring you can adapt and grow despite the obstacles. Effective Marketing and Networking Effective marketing is essential in attracting and retaining customers. Networking is another vital aspect of starting and growing a successful business.

Education 78

Education Marketing Management Customer Experience 78

Taylor Reach Group

JANUARY 6, 2023

We have seen Contact Centers struggle to find and retain workers. More candidates were ghosting, and current workers reconsidered what they want to do and be when they “grow-up”. By Colin Taylor. We have seen more than 20 months of long wait times due to “higher than normal contact volumes”. .

Contact Center 117

Contact Center Healthcare Consulting Consulting 117

inSided

MAY 10, 2021

Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Jeff Breunsbach, Director of Customer Experience at Higher Logic and founder of Gain Grow Retain. In Episode 11 of The inSide Scoop on Customer Success , we tackle a very important topic: the Community Success Plan. No problem.

Customer Experience 59

Customer Experience 59

OctopusTech

JUNE 29, 2023

In the highly advanced and competitive world, it can be difficult for a company to retain a user for an extended period. Most organizations generally use these different tactics such as outbound call center services for customer retention in the long run and to enhance the entire sales process. Almost 55.3% Almost 55.3%

Customer retention 62

Customer retention Call Center Upselling outsourcing 62

Quality Contact Solutions

SEPTEMBER 21, 2021

Did you know that retaining existing customers is far more cost-effective than acquiring new ones? In this article, we’ll cover 5 ways to retain customers. Here, we will explore five simple ways to retain existing customers. New vs. Current Customer Facts Customer acquisition costs are five times that of retention costs.

Customer retention 105

Customer retention call center professionals outsourcing Sales 105

delighted

MARCH 23, 2021

According to data curated by Harvard Business Review , onboarding a new customer is somewhere between 5x and 25x more expensive than retaining a customer you already have. According to data curated by Harvard Business Review , onboarding a new customer is somewhere between 5x and 25x more expensive than retaining a customer you already have.

Customer retention 116

Customer retention Feedback Surveys Benchmark 116

Toister Performance Solutions

MARCH 18, 2021

It might surprise you to learn we didn't resort to any traditional tactics: Lower our prices Offer new member discounts Run a membership drive What we did instead was leverage one specific insight to retain members and grow via word-of-mouth. But first, let's look at why so many companies struggle to win and retain customers.

Advertising 71

Advertising Feedback Customer Experience Personalization 71

COPC

MARCH 11, 2022

Attracting & retaining top talent to meet service levels. The Great Resignation has made it significantly more challenging for many US firms to retain good talent and fill open positions. Managing/leveraging outsourced service providers. Contact centers have not been immune to this phenomenon. Why is this?

Contact Center 85

Contact Center Customer Support outsourcing Marketing 85

Playvox

FEBRUARY 13, 2024

In an economy that’s pitched more than a few curveballs over the last five years, retaining and growing a loyal customer base is consistently a winning business strategy. As a contact center leader, the top agents you hire, train, and manage are the clutch players. It can also quickly become a costly talent acquisition problem.

Contact Center 88

Contact Center Gamification Coaching Feedback 88

Call Design

JULY 22, 2020

In this blog, we have four strategies for contact centres that are hoping to retain their agents and reduce turnover. This can be expensive. Improve the Hiring Process. In some cases, you may need to address the problem at the source. In some cases, you may need to address the problem at the source. Facilitate a Great Onboarding Experience.

Gamification 173

Gamification Consulting Consulting Personalization 173

OctopusTech

APRIL 29, 2022

Have you ever wondered how to grow a customer base for your business? The more value you provide to your customers, the longer they will stay connected with you by which you can grow your customer base. However, in the modern age of technology, businesses struggle to acquire new customers and retain them.

Gamification 62

Gamification outsourcing Customer retention Customer advocacy 62

JivoChat

APRIL 7, 2022

Shoplazza , known as the global leading SaaS Shopping Cart pioneer, is thrilled to announce the birth of this new partnership between the two rapidly growing technology platforms to streamline the resources for better serving the global eCommerce community. .

Customer Experience 75

Customer Experience APIs industry standards SaaS 75

ChurnZero

FEBRUARY 14, 2023

It demonstrates how fast a company is growing. Customer Success metric 2: customer retention rate Customer retention rates measure a company’s ability to retain customers. Some Customer Success metrics are considered standard but there’s often more than meets the eye. In a sense, that’s what business is all about.

Metrics 94

Metrics SaaS Customer retention Construction 94

Education Services Group

MAY 25, 2022

Speaker: Jay Nathan , Chief Customer Officer of Higher Logic & Co- Founder of Gain Grow Retain . Having co-founded the massively popular CS community, Gain Grow Retain, and as Higher Logic’s Chief Customer Officer, Jay Nathan has a wealth of knowledge about Customer Communities and how to successfully launch (or revamp) them.

Chief Customer Officer 52

Chief Customer Officer Education B2C B2B 52

CSM Magazine

SEPTEMBER 22, 2022

Of course, every business wants to retain 100% of its customers (and increase the amount they spend!), With real-time verification checks and fraud reduction protocols when you use Yodlee ACH payment solutions, you can even optimize business security while reducing your spend and growing your customer base. Loyalty Incentives.

Customer retention 52

Customer retention Marketing Sales Customer Service 52

Satrix Solutions

APRIL 20, 2020

This has led many business leaders to focus on what they view as most important: retaining current customers. As we wade through our current environment, retaining and improving revenue is multi-faceted. How do you fix this perception to help retain customers at this tumultuous time? Importance of Focusing on Internal Customers.

Customer Experience 78

Customer Experience Employee engagement Surveys Sales 78