TechSee

MAY 9, 2024

Without this visual verification, the LLM could easily give a customer mistaken advice that can lead to frustration or even cause a malfunction in their product. Visual AI can verify (through images or video) that the customer is using the exact model product they claim to have, ensuring it is within the expertise of the AI.

Contact Center 109

Contact Center Technology Consulting Consulting 109

TeamSupport

MAY 21, 2024

TeamSupport is thrilled to announce its latest suite of AI-powered tools, built to increase agent efficiency and help your team take customer support to the next level. It can recommend subject matter experts and key stakeholders to reach out to, fostering collaboration among teams. The Future of TeamSupport AI is Here.

Customer Support 98

Customer Support Technology Customer Service 98

Momentum Telecom

OCTOBER 23, 2023

Microsoft Teams is more than a household name. Around 130 million commercial Microsoft users now use Teams , 1 so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Can Businesses Use Teams as a Voice Solution?

Wait times 105

Wait times CRM Customer Service Personalization 105

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. To transform your organization to reach this next level, enterprises often need a change agent who can help both functional teams and customers shift their behaviors to drive better results in the post-sales journey.

Automotive 100

Automotive Journey mapping Self service Sales 100

AWS Machine Learning

FEBRUARY 27, 2024

In this post, we share how Axfood, a large Swedish food retailer, improved operations and scalability of their existing artificial intelligence (AI) and machine learning (ML) operations by prototyping in close collaboration with AWS experts and using Amazon SageMaker.

Best practices 107

Best practices Engineering Scripts Analytics 107

CSM Magazine

MAY 22, 2024

In today’s fast-paced business world, being efficient and productive is crucial for achieving success. Sales teams play a major role in driving revenue and profits for companies, so it’s essential to equip them with the right tools. Salesforce CPQ offers reporting tools that enable organizations to assess their sales performance.

Sales 52

Sales CRM Upselling Analytics 52

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Enterprise 92

Enterprise Finance SaaS Analytics 92

Totango

APRIL 9, 2024

This signifies that fostering an exceptional partnership between CS and sales teams — vital for long-term revenue growth, begins with understanding which customers can derive the highest value from your products and services over time. Madelyn shared how Aircall is leveraging digital customer success to garner deeper product insights.

Sales 108

Sales Outbound sales Revenue potential Accountability 108

Nicereply

MAY 23, 2024

Project managers are responsible for ensuring project success through effective collaboration, communication, and management. Whether working on critical projects, adopting new strategies, or leading a team, harnessing these 21 skills is a sure way to navigate challenges. What are Project Management Skills?

Management 52

Management Education Quality management Finance 52

TeamSupport

JULY 20, 2023

However, support teams often encounter difficulties when using Jira, the popular project management and issue tracking tool. This innovative solution empowers customer service teams to overcome these challenges; fostering collaboration, improving visibility, and ultimately enhancing the customer experience.

Customer Support 98

Customer Support Engineering Customer Experience Management 98

CSM Magazine

APRIL 23, 2024

When discussing communication and collaboration tools for businesses, we often encounter the terms “intranet platforms” and “enterprise social networks.” It typically offers functionalities such as document management, employee directories, collaborative workspaces, and news updates.

Enterprise 52

Enterprise Management 52

Totango

MAY 17, 2023

When it comes to understanding customer needs, marketing, sales, and CS teams are the experts, so it’s on us to work together to define today’s most valuable growth opportunities. More than half raised hands for sales and the CRO, and when asked if they felt the relationship with product teams could be enhanced, even more hands shot up.

Sales 107

Sales Marketing Metrics APIs 107

Totango

OCTOBER 12, 2022

Recent years have seen an astonishing rise in the popularity of subscription-based products and services. These figures indicate that businesses that established customer success teams two years ago have been impressed with the value that they deliver. Expert collaborators.

Enterprise 111

Enterprise Surveys Sales Customer retention 111

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Bridging the collaboration gap with Totango In-App Despite significant collaboration between CS teams and other departments, many leaders still feel that more can be done to improve cross-functional collaboration.

Enterprise 84

Enterprise Feedback Surveys Marketing 84

CSM Magazine

MAY 23, 2024

By integrating data, content, and support from various stages of the customer journey, CX teams can deliver the highly tailored and cohesive experiences that customers crave.

CRM 52

CRM Sales Marketing Chatbots 52

AWS Machine Learning

APRIL 11, 2024

AWS has had a long-standing collaboration with NVIDIA for over 13 years. Our collaboration with AWS is accelerating new generative AI capabilities and providing customers with unprecedented computing power to push the boundaries of what’s possible.” The GTC keynote had over 21 million views within the first 72 hours.

Entertainment 93

Entertainment Marketing Best practices Technology 93

Totango

APRIL 4, 2024

Would everyone have the same goal, or would it vary from team to team? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. Establishing a source of truth across teams.

Sales 89

Sales Upselling Accountability SaaS 89

Joe Rawlinson

FEBRUARY 16, 2024

The relationships within your team play a major role in determining your success as a business owner. Team building activities, informal gatherings, and even setting up a group personality test are some simple ways you can get to know your employees a little better. Here’s why we think it’s a good idea.

Morale 78

Morale Employee engagement Personalization 78

TeamSupport

MARCH 7, 2024

A key aspect of this is team collaboration - the more effectively your team can work together, the better they will be at solving customer issues and delivering a superior experience. Let's discuss how team collaboration and customer intelligence can enhance your team's performance.

Best practices 52

Best practices Upselling Analytics Customer Support 52

TeamSupport

MARCH 7, 2024

A key aspect of this is team collaboration - the more effectively your team can work together, the better they will be at solving customer issues and delivering a superior experience. Let's discuss how team collaboration and customer intelligence can enhance your team's performance.

Best practices 52

Best practices Upselling Analytics Customer Support 52

Totango

NOVEMBER 14, 2023

Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships. Another benefit of this program is its ability to help your business follow up on product ideas.

Chief Customer Officer 95

Chief Customer Officer Best practices Feedback Enterprise 95

TeamSupport

JUNE 20, 2023

Lower productivity and less than satisfactory customer experiences. This challenge, where businesses are grappling with reduced staff, lower productivity due to overworked customer service agents, and higher churn rates from poor customer experiences, is quickly becoming the industry norm - but it doesn’t have to.

Best practices 97

Best practices Self service Chatbots Analytics 97

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. CSMs can then embrace their strategic role as a consultant, devoting more time to coaching customers on how to achieve their business outcomes by maximizing product value.

B2B 92

B2B CRM Enterprise Upselling 92

TeamSupport

APRIL 3, 2024

One such tool is TeamSupport, a complete client support solution designed to facilitate effective communication and collaboration among business teams. Starting with TeamSupport: A Broad Overview TeamSupport is an award-winning software intended to help teams work together and resolve issues.

Self service 52

Self service Analytics CRM Customer Support 52

Totango

NOVEMBER 27, 2023

We know that sales and customer success (CS) teams must work together to drive revenue growth and expansion. How teams accomplish this challenging dance, however, is an ongoing question. Having a process and that information flow through the various teams and the overall implementation of a customer is critical,” Dishman said.

Sales 71

Sales Enterprise Accountability Metrics 71

CSM Magazine

MAY 7, 2024

Getting the gang together for some fun team-building stuff is like the secret sauce to making your work vibe amazing! There exists a diverse range of team building activities and there’s something for everyone! It’s not just fun and games though; it’s a real game-changer for team spirit. Hey, guess what?

Morale 52

Morale Employee engagement Personalization 52

Totango

APRIL 1, 2022

However, you can’t provide valuable and consistent experiences with disconnected systems and siloed teams. You need a shared space that allows for visual collaboration across departments so everyone can stay up-to-date and on the same page. Break Down Data and Collaboration Silos. Gain Instant Clarity Without the Guesswork.

Customer Experience 119

Customer Experience Feedback Enterprise Accountability 119

aircall

OCTOBER 17, 2022

Product managers can use it to get a feel of which capabilities resonate most and which the least.“. If you consistently have a low sales win rate, it might be worth looking at your current team and how to bridge the skill gap with training and other learning resources. Proactively Include Cross-Functional Team Members.

Sales 117

Sales Gamification Metrics Accountability 117

Totango

DECEMBER 20, 2023

These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. I felt fully supported by the Totango implementation, data, and support teams. The onboarding experience was in-depth and thorough.

Enterprise 109

Enterprise Customer centricity Benchmark Upselling 109

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

Enterprise 112

Enterprise Best practices Analytics Metrics 112

SharpenCX

DECEMBER 8, 2021

As illustrated in the graph below from Buffer’s State of Remote Work Report , remote employees primarily struggle with collaboration, communication, and loneliness while working from home. So, we’ve compiled 4 clear rules to live by in your remote call center to keep agents engaged and productive while they work from home.

Employee engagement 137

Employee engagement Contact Center Call Center Coaching 137

TeamSupport

APRIL 23, 2024

With a comprehensive suite of tools and technology designed to streamline workflows, support teams are empowered to take on tickets more efficiently. These self-service options provide a convenience factor for customers, and enable support teams to focus on working through more complex issues.

Customer Support 52

Customer Support Technology Analytics Feedback 52

Momentum Telecom

FEBRUARY 27, 2024

Microsoft Teams is more than a household name. Around 130 million commercial Microsoft users now use Teams ,1 so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Can Businesses Use Teams as a Voice Solution?

Wait times 52

Wait times CRM Customer Service Personalization 52

VirtualPBX

OCTOBER 11, 2023

And this enables great customer service and collaboration among teams. Enhanced productivity By enabling seamless communication and bringing voice, video and messaging services onto a unified platform, VoIP facilitates faster decision-making among teams. And this has a direct impact on productivity.

voip 104

voip Accountability Customer retention Technology 104

Playvox

NOVEMBER 3, 2021

According to a white paper from the UNC Kenan-Flagler Business School , when collaboration permeates organizations, they experience huge bottom-line benefits, including engaged employees, attracting and retaining talent, increased velocity, and profitability. What is a Collaborative Culture? What Drives a Collaborative Culture?

Contact Center 103

Contact Center Calibration Construction Morale 103

Playvox

MAY 11, 2023

In the midst of “ quiet quitting ” and continued low unemployment, contact centers are leveraging remote work as a way to attract team members. Remote work offers a multitude of benefits for both an organization and the individual team member. You instead have to provide autonomy for remote workers.

Management 89

Management Contact Center Coaching Employee engagement 89

CSM Magazine

APRIL 5, 2024

Delivering high-quality products and services has become paramount for businesses to stay competitive. Cost Efficiency: Outsourcing QA gives companies access to special expertise without incurring the high overhead costs of having a permanent QA team inside the company.

outsourcing 52

outsourcing Engineering Marketing Customer Service 52