Totango

NOVEMBER 10, 2017

In part 2 of our customer health webinar series, we tackled “How to Measure the Effectiveness of a Customer Health Model” and discussed a more advanced approach to customer health. They looked at key categories – awareness of customer status, their relationship with the customer, and the breadth and depth of product usage.

Upselling 76

Upselling Accountability Metrics Technology 76

ChurnZero

MARCH 28, 2023

A few examples include when a customer: Attends a webinar; Uses a product; Calls support; Travels to a user conference; Experiments with a new feature; and Pays an invoice. How to measure customer engagement A straightforward way to gain insight and measure customer engagement is to simply ask customers for feedback.

SaaS 52

SaaS Chief Customer Officer Surveys Feedback 52

Maru Group

APRIL 8, 2020

We demonstrated this in a recent webinar in which we shared research conducted with 800 chronic pain patients in the US. In the case of chronic pain, the addition of this emotional layer created a much clearer picture of the category and highlighted an enormous opportunity for brands in this space.

Management 52

Management Marketing Personalization 52

Totango

NOVEMBER 10, 2017

In part 2 of our customer health webinar series, we tackled “How to Measure the Effectiveness of a Customer Health Model” and discussed a more advanced approach to customer health. They looked at key categories – awareness of customer status, their relationship with the customer, and the breadth and depth of product usage.

Upselling 72

Upselling Accountability Metrics Technology 72

Up Your Service

MARCH 8, 2018

We are honored and pleased to share that our founder, Ron Kaufman, has been awarded Global Guru #1 ranking in the Customer Service category for 2018. May the rest of 2018 be full of terrific experiences and insights for us all. PS: Join us in our upcoming complimentary webinars. With our appreciation and best wishes!

Customer Service 60

Customer Service 60

RapportBoost

OCTOBER 20, 2018

Heidi Rote is a recognized expert in contact center management and inside sales, having been named to the 1st Annual ICMI Movers and Shakers list this year in the “Customer Experience Leaders” category. ” Registration information for the webinar can be found at [link]. About RapportBoost. RapportBoost.AI

Contact Center 70

Contact Center Sales Average Handle Time Metrics 70

Playvox

AUGUST 11, 2022

Various teams need insights into customer issues and needs, from the C-suite to product managers, as well as designers, researchers, and marketers. Marketing and product teams may have different perceptions of what’s an important insight. All of this has an impact on your chat analytics and reporting. Sign up for our newsletter.

Analytics 83

Analytics Customer Support Benchmark Accountability 83

Lumoa

JUNE 2, 2022

In one of our latest webinars titled How to Use Customer Feedback to Drive Action , we pose a sustainable strategy to solve the challenge of transforming mass reviews into information that can be used while making key company decisions. You need to go deeper because this will allow you to get to the root cause of the problems.

Feedback 83

Feedback Best practices Surveys Enterprise 83

Quality Contact Solutions

DECEMBER 31, 1969

Rather than dumping contacts into one large general category, successful sales organizations use a wide variety of categories and filters to assist in segmenting leads for their sales teams to aid in better-targeted discussions, leading to more closed-won opportunities.

Telemarketing 74

Telemarketing Automotive Best practices Sales 74

ChurnZero

JUNE 1, 2022

ChurnZero CEO You Mon Tsang joined the StartupCX podcast to talk about his entrepreneurial insights on how to compete in a new category, prove product value early on, and find the right business partner. If they attended a webinar, I knew for how long. […] It was incredible. I knew exactly what they were doing.

SaaS 98

SaaS Marketing B2C Metrics 98

ChurnZero

JANUARY 4, 2024

“With most companies under pressure to do more with less, customer success teams will have to specialize in one of two categories,” predicts LeanScale CEO and co-founder Anthony Enrico. Start with simple self-paced courses, in-product guidance, and live online webinars and workshops.”

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

ChurnZero

MARCH 11, 2020

From these discussions, we were able to gain incredible insights into the root causes of customer churn that informed our strategy from marketing and sales through product and service delivery. Insights from paying customers who have actually used your product often uncover challenges and opportunities that prospective customers can’t.

Journey mapping 52

Journey mapping Finance SaaS Consulting 52

Balto

OCTOBER 27, 2022

Every call is scored in the moment and broken down into individual categories so operators can implement targeted compliance coaching. Even better, operators can use insights from Real-Time QA to discover common compliance errors. Turn real data from your contact center into actionable lessons for team members. Coach in Real Time.

Scripts 52

Scripts Coaching Education Contact Center 52

inmoment

JUNE 1, 2020

In the new ‘empathy economy’, the secret weapon lies within your customer feedback and your brand’s ability to turn those insights into action as quickly as possible. For Actionable Insights, Move from Past-Tense to Forward-Thinking Survey Questions. Customer Feedback is Crucial in the Empathy Economy .

Customer Experience 69

Customer Experience Analytics Surveys Feedback 69

Up Your Service

MARCH 8, 2018

We are honored and pleased to share that our founder, Ron Kaufman, has been awarded Global Guru #1 ranking in the Customer Service category for 2018. May the rest of 2018 be full of terrific experiences and insights for us all. PS: Join us in our upcoming complimentary webinars. With our appreciation and best wishes!

Customer Service 40

Customer Service 40

Beyond Philosophy

DECEMBER 5, 2017

In content we’ve produced (webinars, white papers, posts, and a new book on the subject) the concept and value of employee ambassadorship, functioning within more humanistic and proactive organizations, has been fully laid out.

Employee engagement 170

Employee engagement Consulting Consulting Enterprise 170

JustCall

OCTOBER 20, 2019

Offering free and quality insights into today’s real estate market, the blog stands true to its tag line – At the intersection of real estate, media, and pop culture. Most importantly, they also host regular webinars in case you are interested in one. . #3 Their blogs are highly informative, with great insights and statistics.

Real estate 56

Real estate Coaching Finance Advertising 56

NobelBiz

JUNE 5, 2023

Or course, there are different types of lead generation that typically fall into two main categories: Outbound lead generation which generally include direct mail, advertising, cold calling and email marketing. Watch the free on-demand webinar here. Inbound lead generation includes blogging, SEO, social media, PPC.

Call Center 52

Call Center Scripts CRM Contact Center 52

Totango

SEPTEMBER 11, 2020

Going beyond the simple tracking of analytics, data-based customer engagement enables companies to use customer data insights to categorize behavior patterns in order to solve problems, anticipate needs, and ultimately improve the customer relationship.

Upselling 81

Upselling Enterprise Healthcare Metrics 81

Kayako

JUNE 23, 2016

Sean joined us for a webinar to investigate the RUF framework that Atlassian use to get customer feedback, then organize and deal with it. You can watch the full webinar, ‘ RUFing it out with customer feedback: knowing the “Why” ‘ here. Look at the spread of the feedback across the different categories.

Feedback 51

Feedback Management Customer Service Best practices 51

Kayako

JUNE 23, 2016

Sean joined us for a webinar to investigate the RUF framework that Atlassian use to get customer feedback, then organize and deal with it. You can watch the full webinar, ‘ RUFing it out with customer feedback: knowing the “Why” ‘ here. Look at the spread of the feedback across the different categories.

Feedback 50

Feedback Management Customer Service Best practices 50

Quiq

SEPTEMBER 4, 2020

Quiq recently hosted a webinar titled “How to Prepare for an Unprecedented Holiday Season” to discuss this abnormal year and the uncommon retail environment merchants have had to adjust to. Sit tight as we share actionable insights from our two customer experience leaders and recent industry research.

Chatbots 71

Chatbots Wait times CRM Consulting 71

ChurnZero

JUNE 1, 2022

ChurnZero CEO You Mon Tsang joined the StartupCX podcast to talk about his entrepreneurial insights on how to compete in a new category, prove product value early on, and find the right business partner. If they attended a webinar, I knew for how long. […] It was incredible. I knew exactly what they were doing.

SaaS 52

SaaS Marketing B2C Metrics 52

Natalie Petouhof

APRIL 7, 2016

Click on a category name below to jump to a specific section: . Use predictive insights to deliver optimized responses in real-time. Natalie), Webinar About Best Practices: Customer Experience Management, Technology, Roles and Strategy , Dr. Natalie; Twitter: @drnatalie. Using Data Effectively to Drive Customer Experience.

Customer Experience 45

Customer Experience Management Customer advocacy Best practices 45

GetFeedback

DECEMBER 2, 2019

If you are in the Internet Service Providers category where the benchmark is 62%, ask yourself why the Video Streaming Service category achieves a 75% rating. . One more thing—I recently did a webinar with GetFeedback where we discussed how leading brands are measuring CSAT and using these insights to improve the customer experience.

Benchmark 78

Benchmark Journey mapping Metrics Customer centricity 78

8x8

NOVEMBER 27, 2017

Once a certain category or specific issue has been found, training can be tailored to address these obstacles. On this level, coaches should identify things that may facilitate or hinder knowledge transfer. For example, the three most common barriers are situational, institutional, and dispositional.

Contact Center 48

Contact Center Coaching Quality management contact center solutions 48

8x8

NOVEMBER 27, 2017

Once a certain category or specific issue has been found, training can be tailored to address these obstacles. On this level, coaches should identify things that may facilitate or hinder knowledge transfer. For example, the three most common barriers are situational, institutional, and dispositional.

Contact Center 48

Contact Center Coaching Quality management contact center solutions 48

8x8

NOVEMBER 27, 2017

Once a certain category or specific issue has been found, training can be tailored to address these obstacles. On this level, coaches should identify things that may facilitate or hinder knowledge transfer. For example, the three most common barriers are situational, institutional, and dispositional.

Contact Center 48

Contact Center Coaching Quality management contact center solutions 48

Amity

SEPTEMBER 16, 2014

As one of the attendees said: “Venk Chandran had enough expertise, experience, and insights to fill a 2-day course!”. Webinars/Office Hours (a Google Hangout Session for customers to vent). ECONOMICS TAKEAWAY : Identify and measure the two categories of metrics that matter: Leading. Great insights!”. Customer Communities.

Entertainment 48

Entertainment Strategic Value Metrics Feedback 48

ChurnZero

DECEMBER 29, 2020

Check out these essential integrations for Customer Success software that put customer insights at your fingertips to create more enlightened customer experiences. If you enjoyed these posts, don’t forget to subscribe to our weekly newsletter to start your new year with the latest Customer Success insights right in your inbox. . .

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

CSM Practice

JULY 6, 2020

Cross-selling requires the provision of other innovative solutions in a different product category that can give customers more value in addition to the primary product offering. per month, but all 16 products in different categories cost only $52.99 The combination of research data and insight gives teams an informed perspective.

SaaS 71

SaaS Upselling Accountability Sales 71

CSM Practice

JULY 6, 2020

Cross-selling requires the provision of other innovative solutions in a different product category that can give customers more value in addition to the primary product offering. per month, but all 16 products in different categories cost only $52.99 The combination of research data and insight gives teams an informed perspective.

SaaS 71

SaaS Upselling Accountability Sales 71

Eptica

NOVEMBER 16, 2017

A surprised insight I still receive from some masterclass delegates. He will be sharing his views on the findings of the latest Eptica report in a forthcoming webinar, UK Brands and Digital Customer Experience in 2017 on 23rd November 2017 at 12 noon GMT. Click here to register for the webinar. Share this page on: Tweet.

Benchmark 55

Benchmark Multichannel Best practices Government 55

NobelBiz

JUNE 13, 2023

We generally like to group the reasons into two categories: Illegal Activities Maybe the primary reason for calls being labeled as spam (or even blocked) relates to the possibility of engaging in illegal activities, whether knowingly or unknowingly. . Utilize the Right Number of DIDs DID stands for Direct Inward Dialing.

Telemarketing 97

Telemarketing Contact center software Contact Center Feedback 97

Help Scout

SEPTEMBER 7, 2021

Learn more about measuring support quality beyond CSAT and NPS in this webinar, featuring Beth Trame of Google Hire, Shervin Talieh from PartnerHero, and Mathew Patterson of Help Scout. Procedures and best practices: Were the correct tags and categories added, and were links to the knowledge base included?

Customer Service 118

Customer Service Feedback Surveys Personalization 118

Creative Virtual

DECEMBER 13, 2018

The team also brought home three separate awards this year: ‘Most Innovative and Intelligent BOT for Customer Experience’ at the AI Conference Awards, ‘Best Multichannel Customer Experience’ in the EY-Ashton Media 2018 CX Awards , and a win in the Solutions category at the Transport Recognition Awards for “A new frontier in customer information”.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

ChurnZero

MARCH 12, 2021

The Success League joined us for a webinar to discuss how to drive win-win results for a range of negotiation scenarios. In the webinar, we cover: Basic negotiation approaches for CSMs. If you missed the webinar, you can watch it on-demand and get the slides. Schools fall in that category as well. Q&A Recap.

Upselling 59

Upselling Personalization Sales Strategic Value 59