CSM Magazine

MAY 17, 2024

If you’re overwhelmed by the wide selection of promotional products available today, understanding which promotional products fit best with your industry can make choosing the right product easier. Keep reading to learn about the best promotional products for your industry and the benefits of using promotional items with your logo.

Real estate 52

Real estate Automotive Wireless Healthcare 52

CSM Magazine

APRIL 9, 2024

Remote work has become the new norm in various industries, and customer support teams are no exception. Here we focus on two major tech tools that are reshaping remote customer support: call tracking software and workforce optimization software.

Customer Support 64

Customer Support Analytics Quality management Management 64

ShepHyken

DECEMBER 7, 2018

This week we feature an article by Brian Elrod who discusses how texting has become an important customer service tool for any type of business. – Shep Hyken. hospitality industry, you’ve likely heard of LGC Hospitality Staffing. One of the best things about texting is that it’s not beholden to a single industry.

Customer Service 292

Customer Service Healthcare Management Customer Care 292

ProProfs Blog

AUGUST 6, 2021

Employee engagement software are tools that help organizations to increase employee engagement. Such tools help companies to collect employee data and understand overall employee satisfaction in the organization. . Most of these tools come with the option to collect employee feedback via surveys or questionnaires. .

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Callminer

MARCH 23, 2020

Providing key metrics and clear numbers is primordial in any industry, and it becomes particularly challenging in the field of call centers. Use the right tools: using a dedicated call center software could drastically improve the accuracy of your service levels. One of these methods is Call Center Service Levels.

industry standards 207

industry standards Service level Call Center Metrics 207

ShepHyken

MARCH 5, 2021

In this day and age, eCommerce is a booming industry. A tool like DelightChat enables you to manage customer support seamlessly. The post Guest Post: 5 Tools to Uplift Your Store’s Customer Experience appeared first on Shep Hyken. This week we feature an article from Deb Mukherjee , a SaaS marketer with DelightChat.

Customer Experience 229

Customer Experience SaaS Sales Marketing 229

CSM Magazine

APRIL 30, 2024

Digital tools are rapidly transforming how patients engage with their care and how providers deliver medical services. These tools are re-chiseling the very structure of the patient experience. In this article, we’ll go over how digital tools improve patient experiences in healthcare. We’re talking about telemedicine.

Healthcare 52

Healthcare Wait times Chatbots Education 52

Nicereply

NOVEMBER 16, 2022

As a support manager, you probably work daily with a bundle of online tools. Every professional has a set of tools they rely on to work better and accomplish their goals more efficiently. As experts in their craft, they know which tool to use in a given situation, based on the business need or specific task at hand.

Management 98

Management Analytics Feedback Surveys 98

TCN

MAY 29, 2024

Additionally, when customers call a utility company, they are often frustrated with facing a […] The post Easy-to-Use Communication Tools for Utilities Companies appeared first on TCN.

Call Center 52

Call Center Accountability 52

CCNG

JULY 12, 2020

No matter the industry and state of business, this is an unprecedented and a necessary time for strong leadership. 2) Top Threats to Business Continuity, 3) The Anatomy of a Business Continuity Plan, and 4) Helpful Tools and Strategies. From Leader to Leader: The Coronavirus & Your Workplace , by Kelly Keefe.

Contact Center 221

Contact Center CCNG Best practices Government 221

Fonolo

NOVEMBER 11, 2022

Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! Like many industries, contact centers have seen the pace of change accelerate during the COVID pandemic. Agent churn is at a staggering high in the contact center industry.

Contact Center 87

Contact Center Interactive Voice Response Self service Call Center 87

CX Accelerator

OCTOBER 21, 2019

And with that spirit in mind, I thought I’d share a few unconventional tools you can use in your journey to achieve CX domination. I say unconventional because, on the surface, many of these tools may not appear to be CX-related at all. Without further ado, here are seven tools I suggest adding to your CX toolbox. Evernote.

Customer Experience 208

Customer Experience Journey mapping Education Accountability 208

Voiance

MAY 7, 2019

In previous translation-industry-themed blog posts ( one and two ), we covered the standard qualifications for providers and translator vetting in the industry.

industry standards 65

industry standards 65

Contact Center Pipeline

SEPTEMBER 22, 2022

It’s no secret that the customer service industry has taken a significant hit throughout the COVID-19 pandemic.

Call Center 147

Call Center Customer Service Customer Experience Management 147

Zappix

APRIL 1, 2024

And it’s no surprise that this transformation has extended to the roadside assistance sector, where digital self-service tools revolutionize how drivers handle vehicle breakdowns. But with the advent of digital self-service tools, that paradigm is shifting. Another benefit of digital self-service tools is their efficiency.

Self service 52

Self service Call Center Technology 52

Beyond Philosophy

JUNE 11, 2021

Loss Aversion is the basis of the insurance industry. The post This Is One of The Most Powerful Marketing Tools: Peoples’? What I mean by that is if I give you $10, it feels good, but if I take away $10, that feels worse than gaining $10 feels good. However, Loss Aversion works for more than insurance companies.

Marketing 307

Marketing Healthcare Advertising Banking 307

COPC

JUNE 9, 2023

Artificial intelligence (AI) is rapidly transforming the customer experience (CX) industry, offering businesses new opportunities to enhance their operations. AI is Ideal for the CX Industry The CX industry is embracing custom AI solutions for compelling reasons, and it’s no surprise why. Nexcom A/S and COPC Inc.

Customer Experience 114

Customer Experience Analytics Technology Average Handle Time 114

Outsource Consultants

AUGUST 21, 2023

In recent years, Mexico has experienced significant BPO industry growth, largely due to its close proximity and strong economic ties with the United States. The reality of manufacturing goods so far from home meant that disruptions cause irreparable harm to certain American industries. An impact was also seen in the BPO industry.

Call Center 67

Call Center outsourcing Government Education 67

CX Accelerator

OCTOBER 21, 2019

And with that spirit in mind, I thought I’d share a few unconventional tools you can use in your journey to achieve CX domination. I say unconventional because, on the surface, many of these tools may not appear to be CX-related at all. Without further ado, here are seven tools I suggest adding to your CX toolbox. Evernote.

Customer Experience 182

Customer Experience Journey mapping Education Accountability 182

Outsource Consultants

JANUARY 18, 2022

As we enter a new year, Outsource Consultants Founder & President Corey Kotlarz shares his thoughts on the state of the call center industry. Looking back on 2021, what surprised you the most about the state of the call center outsourcing industry? The call center industry continues to evolve to meet current needs, and is thriving.

Call Center 128

Call Center outsourcing Government Marketing 128

CSM Magazine

FEBRUARY 21, 2024

Modern web development is an important cornerstone of industry-specific importance with which companies design competitive advantages in their fields. IT Craft has gone through FinTech development that covers a whole range of services — from secure transaction processing to financial planning tools to investment platforms.

Finance 52

Finance Healthcare Banking Education 52

SharpenCX

NOVEMBER 23, 2021

Grab a cup of coffee, snuggle up in a comfy chair, and get ahead in the customer service industry. Learn from the best in the customer service industry. Plus, learn how to get ahead of your customer service industry competitors from contact center professional Sayo Afolayan. Listen to Joe’s full episode, here.

Customer Service 128

Customer Service Morale Contact Center Call Center 128

Nicereply

NOVEMBER 21, 2022

Discover great customer retention tools and empower customer satisfaction. Considering that the SaaS industry is a competitive one, customer retention is crucial. That’s why in this article, we are going to focus on showing you how to retain your customers with the help of a few effective tools and solutions.

Customer retention 98

Customer retention SaaS Upselling Analytics 98

ConvergeOne

DECEMBER 12, 2023

Whenever we talk to insurers, whether boardroom CEOs or small-time independent brokers, the buzz is all about major disruptions hitting the industry. So, what do you do if you’re a CIO or IT Director tasked with adapting your legacy tools and systems to sync with the latest digital trends? How do you plan and assess for integration?

APIs 86

APIs Enterprise Surveys Technology 86

JivoChat

NOVEMBER 15, 2022

This guide will look at six email productivity tools to help you spend less time on email. But there are a variety of tools that can reduce the role of email in running the day-to-day operations of your business. To avoid that, use an email reminder tool like Right Inbox to send you a nudge in case it happens.

Accountability 75

Accountability Chatbots Management Surveys 75

ChurnZero

NOVEMBER 3, 2021

Customer Success tools that help you stay up-to-date on recent company news, build connections with your customers, flesh out your ideal customer persona, and gather and organize customer feedback can make all the difference. Your own customers, as a Customer Success tool ? And these ones happen to be free! HubSpot’s Make My Persona.

Advertising 98

Advertising Technology Accountability Personalization 98

TechSee

JUNE 23, 2021

Beyond using the tool to help them ‘see what their customers see,’ they could leverage the collected visual data to take their customer service to the next level. Using computer vision, they could give ‘smart eyes’ to their self-service tools that tended to fail. To see EVE Cortex in action, click here.

Self service 168

Self service Enterprise Upselling Technology 168

Outsource Consultants

JUNE 8, 2023

Saint Louis Park, MN, June 8, 2023 – Todd Tierney, a veteran of the call center and customer service industry, has joined Outsource Consultants as an Executive BPO Matchmaker. Throughout his impressive career spanning two and a half decades, Tierney has been a prominent figure in the call center industry.

Consulting 67

Consulting Consulting outsourcing Call Center 67

OctopusTech

MARCH 22, 2024

As automation revolutionizes business operations, Chatbots have become a powerful marketing tool. Lead Generation and Nurturing: Chatbots can be powerful tools for lead generation and nurturing in a marketing automation strategy. The post Why Are Chatbots a Great Tool For Strategically Using Marketing Automation & AI ?

Chatbots 62

Chatbots Marketing Abandon rate Healthcare 62

CSM Magazine

APRIL 22, 2024

The music industry has witnessed a seismic shift with the advent of digital distribution. For example, getting your music to Spotify with the help of tools like DistroKid is a game-changer for both artists and fans. In Conclusion The digital distribution era has irrevocably altered the terrain of the music industry.

Customer Experience 52

Customer Experience Wireless Analytics Personalization 52

CSM Magazine

DECEMBER 11, 2023

To navigate the market and outshine competitors, smart brokers equip themselves with a variety of tools to serve clients and manage their businesses efficiently and effectively. In this article, we’ll explore some tools that every mortgage broker should have in their toolkit.

CRM 52

CRM Government Banking Marketing 52

Education Services Group

NOVEMBER 21, 2022

For the third year in a row, we’re tracking all the twists and turns unfolding in the Customer Success industry. A growing industry full of fresh talent. We’re seeing many new hires from outside the industry. For 44.3%, it’s been less than five years in the industry. NRR rules the roost.

Metrics 98

Metrics Benchmark CRM Technology 98