ViiBE Blog

JULY 22, 2022

What are the ways to use CRM? If you’re like most marketers and salespeople, you rely on your CRM (Customer Relationship Management) to help manage your sales pipeline and keep track of your contacts. Your CRM system is a powerful tool that can help your business to manage its customer data more effectively.

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CRM Upselling Sales Marketing 52

CSM Magazine

AUGUST 23, 2023

Mortgage customer relationship management (CRM) software is essential for any mortgage company looking to manage its leads and clients effectively. This blog post will explore some of the latest and most innovative features of modern mortgage CRM software. However, modern mortgage CRM chatbots have advanced beyond static FAQs.

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CRM Real estate Chatbots Construction 52

JustCall

OCTOBER 25, 2023

That’s the tangible reality when you harness the power of sales automation software like power dialers with integrated customer relationship management (CRM) systems. Businesses, from startups to Fortune 500 giants, regardless of their industry, are reaping the rewards. Ready to revolutionize your sales process?

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CRM Sales Finance Enterprise 52

CSM Magazine

DECEMBER 11, 2023

To navigate the market and outshine competitors, smart brokers equip themselves with a variety of tools to serve clients and manage their businesses efficiently and effectively. In this article, we’ll explore some tools that every mortgage broker should have in their toolkit.

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CRM Government Banking Marketing 52

Vistio

DECEMBER 19, 2022

There are far too many tools in the world of customer service and, more often than not, agents find themselves using them all at once. Contact centers typically integrate several tools, hoping to give agents as much knowledge as possible. So which tools are truly helpful to agents? Here’s why. Think flow charts.

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CRM Management First call resolution Contact Center 52

Education Services Group

NOVEMBER 21, 2022

For the third year in a row, we’re tracking all the twists and turns unfolding in the Customer Success industry. A growing industry full of fresh talent. We’re seeing many new hires from outside the industry. For 44.3%, it’s been less than five years in the industry.

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Metrics Benchmark CRM Technology 98

Calltools

MAY 17, 2023

If you own or manage a healthcare call center, you need to use the right tools and strategies to help your call center achieve success in the healthcare industry. Combining your CRM software with call center technology allows for detailed patient tracking from start to finish. When making changes to scripts, practices, etc.,

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Healthcare Call Center Abandon rate Best practices 52

TeamSupport

FEBRUARY 1, 2024

Moreover, TeamSupport offers a suite of tools including a ticketing system, live chat software, advanced customer analytics, and customer success software. Additionally, TeamSupport's live chat feature can be a potent tool for sales and marketing teams, facilitating real-time engagement with potential leads and existing clients.

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NobelBiz

JANUARY 10, 2022

CRM (Customer Relationship Management) software is intended to assist you in managing your remote customer interactions more effectively. This entails creating a CRM report that incorporates critical performance metrics, functions and client data. You may compute as many completion rates as there are fields in your CRM.

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CRM Contact Center Contact center software contact center solutions 52

CSM Magazine

FEBRUARY 18, 2021

By using a CRM, you can see how past customers and new ones interact with your business. Below, you will read about the 5 major benefits of utilizing CRM for your business. What Is CRM? In new client acquisition and old customer retention, a CRM platform can help you. 5 Benefits That CRM Offers To Companies.

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CRM Coaching Customer retention Marketing 52

Aspect

JANUARY 14, 2021

2020 was a difficult year for enterprise organizations across the globe, one that also forced digital transformation at an unprecedented rate – the contact center industry was not spared this shift. Our industry has never experienced a global pandemic and subsequent multi-market meltdown as a plausible scenario.

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Babelforce

APRIL 6, 2022

Know Your Customer” tools help call centers identify callers and then create personalized experiences. KYC in the customer service industry generally means the process of automatically identifying incoming callers , and using this data to power personalized experiences. Once integrated, these tools can share data.

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VirtualPBX

JUNE 19, 2024

We, at VirtualPBX, pride ourselves on not only the industry-leading technology behind our tools and platforms, but the customer experience that allows anyone— large or small—to scale their business with 100% human support every step of the way. Don’t see your CRM? For more details please see our press release.

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Contact Center Technology CRM industry standards 102

CSM Magazine

MARCH 31, 2023

That’s why many customer-centric companies are turning to automation, using SaaS (Software as a Service) tools and processes to give their customer service teams a leg up. In this article, we’ll closely examine the benefits of customer service workflow automation and how SaaS tools can help make it happen.

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CCNG

APRIL 12, 2023

Demand and customer expectations are on the rise across all industries and those in the contact center industry can feel it. For an industry already facing labor challenges and the need to evolve the pandemic accelerated the need to overcome those challenges. The tools are there to supplement processes and are easy to implement.

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Contact Center Business Process Outsourcing Average Handle Time outsourcing 195

JustCall

MARCH 9, 2023

You can also use these gamification tools to boost the productivity of your trainees during or after their agent onboarding process. The trainees will be motivated to perform harder due to the motivation of these tools. Additionally, by leveraging a sales gamification tool, you can be assured of greater team communication.

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Education Services Group

FEBRUARY 9, 2021

Today’s tech tool face-off is brought to you by one of the biggest debates in Customer Success – the familiar face of a Customer Relationship Management (CRM) system, versus purpose-made Customer Success tools. Who will win this tech tool showdown? Let’s get ready to…explore some tech tools!

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CRM Best practices Sales Banking 52

Babelforce

FEBRUARY 25, 2022

In this post: What does CRM stand for? Isn’t CRM the business practice or the software? What does CRM stand for? CRM is short for “Customer Relationship Management”. Isn’t CRM also the name of a business practice? How is CRM used in call centers? How *should* CRM be used in call centers?

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call center software Call Center CRM APIs 52

CSM Magazine

JUNE 25, 2024

However, today, their work is stifled by a mix-and-match of tools and legacy systems. Most teams manage their processes using a manual patchwork of siloed PSA tools or spreadsheets. Recent customer wins include industry-leading names like OpenGov, LivePerson, Fivetran, Personio, and Zenoti among others.

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Sales CRM SaaS Enterprise 52

CSM Magazine

APRIL 1, 2021

Pipeliner CRM announced that it is launching the most comprehensive reporting and Analytics solution available to provide automatic, instant, actionable, and dynamic insights into past, current and future performance trends. Pipeliner CRM allows organizations to interpret data utilizing the four main types of analytics.

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CRM Analytics Sales Engineering 52

CSM Magazine

MAY 14, 2021

The legal profession is undergoing enormous change thanks to digital transformation and automation and there are a number of important tools that small law firms need if they want to compete on customer experience (and they should). Video Conferencing Software. Email Marketing List.

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Customer Experience CRM Marketing Accountability 52

JustCall

JULY 28, 2021

You may also want to get real-time insights on your agents' performance with tools such as call monitoring. You can hold team training sessions geared at polishing reps' skills and getting them acquainted with the trends in the sales industry. Advanced Sales Management Tools & Resources . CRM Software.

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HGS

MAY 22, 2018

3 Ways Healthcare Engagement Models Differ from Other Industries. Over the past couple of years, there has been a lot of industry buzz about what retail can teach healthcare about engagement strategies. Austin Ridgeway, Director, HGS Healthcare. It’s actually not so clearly defined.

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Healthcare B2C Government Analytics 100

Bill Quiseng

MAY 8, 2017

This is especially true with customer relationship management (CRM), an area that businesses were smart to pay attention to 30 years ago in 1987—and can no longer afford to ignore in today’s competitive environment. Oh, and don’t forget the infamous rolodex, the original CRM. Consistency.

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CRM Analytics Technology Education 98

CSM Magazine

APRIL 14, 2020

Some of the available tools in the market can give you a competitive edge in your industry. The experts at estatebud.com/real-estate-crm advises you on a professional approach to customer relationships. Buffer is a social media management tool that allows you to manage all your social media accounts.

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Real estate CRM Marketing Accountability 52

Calltools

MARCH 4, 2020

Numerous industries use call centers for different purposes like providing customer services, tech support, increasing sales, and collecting debts. A call center can’t perform its most essential tasks, though, without the right tools. Hardware for Call Centers You can’t have a call center without hardware.

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Call Center Interactive Voice Response CRM Analytics 52

ViiBE Blog

JANUARY 25, 2021

When looking for a best in class AR remote assistance tool, industry leaders turn to ViiBE’s video call Zendesk integration. Further, the exceptional performance of ViiBE’s integration makes it the first choice AR remote assistance tool for companies such as Decathlon and Allianz Partners. Simply put, Zendesk is a CRM catch-all.

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CRM Technology Sales Call Center 52

Expivia

JULY 11, 2023

The Future of Contact Centers: The Role of AI and Evolutionary Technologies The advent of AI and associated technologies has opened up a whole new horizon of possibilities for the contact center industry. The ability to staff your contact center based on not only human agents but also digital tools is a significant advancement.

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Contact Center Interactive Voice Response Chatbots Coaching 52

NobelBiz

APRIL 2, 2024

We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check. Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities.

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contact center solutions Enterprise Contact Center Interactive Voice Response 105

NobelBiz

APRIL 23, 2024

The debt collection industry is undergoing a major shift. This expectation has permeated the collections industry, leading to the adoption of omni-channel communication strategies. By incorporating these advanced tools and training, call centers are transforming debt collection into a more positive and supportive process.

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Customer centricity Contact Center Technology Telemarketing 94

JustCall

OCTOBER 6, 2022

What are the best tools to improve your SaaS customer support experience? Top 11 tools to improve SaaS customer support experience. You can do this by offering them tools that make it easier for them to communicate with you. Top 11 tools to improve SaaS customer support experience. Let’s have a look.

SaaS 52

SaaS Customer Support Enterprise Analytics 52

VirtualPBX

JUNE 19, 2024

We, at VirtualPBX, pride ourselves on not only the industry-leading technology behind our tools and platforms, but the customer experience that allows anyone— large or small—to scale their business with 100% human support every step of the way. Don’t see your CRM? For more details please see our press release.

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Contact Center Technology CRM industry standards 59

delighted

JUNE 21, 2024

There’s no doubt that ecommerce is a booming industry: with online shopping becoming the default purchasing method for many, businesses are focused on optimizing their online storefronts and ensuring buying experiences are as smooth as possible. Jump into Delighted’s SMS marketing tool survey integrations: Klaviyo Gorgias 3.

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CRM Surveys Feedback Upselling 77

Fonolo

FEBRUARY 14, 2023

Automation is nothing new to the call center industry. Improve customer satisfaction With the right automation tools in place, improved customer satisfaction is sure to follow. Leading contact centers use forecasting automation tools to help them analyze this data and identify trends to inform decision making.

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Call Center Interactive Voice Response call center software Contact Center 142

DMG Consulting

SEPTEMBER 13, 2021

The Business Case for Making Contact Center Applications Standard Employee Productivity Tools. This is the case in companies in a variety of industries, including financial services, healthcare, insurance, telecom, retail, travel, entertainment, and many others. Give Employees the Right Tools to Do Their Jobs.

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Contact Center Entertainment Employee engagement Enterprise 48

Education Services Group

JANUARY 19, 2021

Our Customer Success as a Service ® model means that it’s our job to understand all the industry’s challenges, and then develop and perfect the strategies and philosophies that empower CS organizations to face those challenges head-on. Part of our work is collecting data that will enable CS leaders to succeed as the industry evolves.

Finance 52

Finance SaaS Benchmark Surveys 52

JivoChat

APRIL 8, 2021

Customer engagement tools are the key to a profitable customer experience. Unfortunately, many companies are simply overwhelmed by the myriad of different user engagement tools now available. What Are Customer Engagement Tools? Why Should You Invest in Customer Engagement Tools?

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