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How Visual Service and AI Redefine CX Across Industries

TechSee

Traditional support methods are struggling to keep pace with rising demands, but visual service and artificial intelligence (AI) are stepping up to transform customer experiences (CX) across various industries. Combining visual intelligence and generative AI in CX opens new possibilities for delivering exceptional service across industries.

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Best in Class Versus Best in Industry

ShepHyken

Ace Hardware stores didn’t stop with being world-class in the home improvement industry. They wanted to go beyond their own industry. They became so good that other companies, completely unrelated to the hardware and home improvement industry, wanted to learn their secrets. . I now want you to think outside your industry.

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Cisco advances embedded cyber resilience in industrial routers

Cisco - Contact Center

Discover how embedded cyber resilience in Cisco’s industrial routers securely connects distributed operations at scale.

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Consumer Industries at Cisco Live 2024

Cisco - Contact Center

Engage with visionaries, discover innovative solutions and gain insights that will drive your industry forward. We’re excited to bring together forward-thinkers from retail, financial services, hospitality, and sports, media, and entertainment from June 2-6 in Las Vegas. Elevate your vision and Go Beyond!

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STIR/SHAKEN for Contact Centers

NobelBiz Ebook: STIR/SHAKEN for Call centers: How STIR/SHAKEN came to be and the legislation mandating it How STIR/SHAKEN impacts the contact center industry What is STIR/SHAKEN and how attestation works

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How United States Call Centers Are Setting Industry Standards

IdeasUnlimited

In this context, USA call centers are particularly influential, setting high standards for the industry through their advanced technology, expert training, and commitment to quality. Industry expertise plays a key role in improving client relationships.

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New Omdia report offers first of its kind analysis of the industrial edge

Cisco - Contact Center

Research report combines industrial switching, routing, and wireless into one leadership category for Industrial IoT

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How to Overcome the Pain Points of Your CRM

Leveraging research and commentary from industry analysts, this eBook explores how your sales team can get back valuable time by overcoming some pain points with your CRM, such as low adoption rates, integrations, and data quality.

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Best Practices for a Marketing Database Cleanse

Multiple industry studies confirm that regardless of industry, revenue, or company size, poor data quality is an epidemic for marketing teams. As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information.

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How ZoomInfo Helps Overcome the Top Pain Points of Inside Sales

With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”. Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment.

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The New GTM Playbook: 18 Ways to Future-Proof Your Sales Team

Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Longer sales cycles. Increasingly discerning buyers. More meetings. Intensifying competition. Economic uncertainty. Thankfully, there’s an answer.

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How Self-Service Can Drive Down Costs and Improve CX

Get case studies of self-service platforms across industries. Learn how offering self-service improves the customer experience. Learn about different self-serve channels and how to implement them. Find best practices for using answers to find customers.

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Reaching Unreachable Candidates

Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo

Basic search: Easily search using keywords, job title, location, industry, and more. Find and connect with the right talent to fill roles fast with these tools: More data! We have added 10's of millions of personal emails and mobile records.

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Community Predictions 2022

Our Experts: The experts that contributed to Community Predictions 2022 come from an array of backgrounds and work in entirely different industries. Check out the ten predictions we make for 2022 and prepare your community for the future. They have something in common though, and that’s a passion for all things community building.

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5 lessons from "Would You Do That To Your Mother" by Jeanne Bliss to Drive Culture

Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA

Take the High Road” : When to walk away from legacy practices that have defined your industry. “Put Others Before Yourself” : How to build a business model and approach that starts with customers’ lives and their goals. Do you establish customer and company partnerships, where both sides win?