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Engaging owners through feedback tools


View or download the presentation by Lisa Kobek from CustomerCount® on why resorts should be focusing on owner engagement with feedback tools at this difficult time for the hospitality sector. The post Engaging owners through feedback tools appeared first on CustomerCount.

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By utilizing the praise call tool, you can significantly increase the speed of the results you are trying to drive in your organization. The key to success is the consistency with which you utilize this leadership tool. It provides encouragement that will continuously drive their current and future performance.


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Empathy is a Powerful De-escalation Tool

Myra Golden Media

They’re looking for hard-hitting tools and frameworks to help them bring down the temperature in interactions with customers. Many people are surprised when I bring up empathy in my de-escalation workshops. But empathy? How does this soft skill fit in? Empathy helps you come across as a compassionate, non-judgmental listener.

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Must-Have Workflow and Productivity Contact Center Tools for 2022 and Beyond


If this is the case for your contact center, the Hire Dynamics’ Contact Center Advisory Council has created a short list of the newest tools – and trends – it has determined will be of best use for contact center operations in 2022 and beyond. Digital performance review and coaching tools ? ? The world as we knew it is gone ? ?

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How to Create Unique Customer Journeys to Optimize Business Outcomes

Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation

In this exclusive webinar with Shawn Phillips, you'll learn how great organizations are: Using AI tools to go deep into understanding their customers Building unique journeys to ensure customers solve their problems in the way that they want Doing all of this simultaneously with a low cost to serve Don't miss this session!

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Are You Using This Valuable Marketing Tool For Growth?

Beyond Philosophy

To hear more about this marketing tool in more detail, listen to the complete podcast here. The post Are You Using This Valuable Marketing Tool For Growth? Of course, one must also consider that record-keeping on shark attacks was probably much more difficult in 1580 than 1980. Follow Colin Shaw on Twitter @ColinShaw_CX.

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Learn how to build and deploy tool-using LLM agents using AWS SageMaker JumpStart Foundation Models

AWS Machine Learning

Large language model (LLM) agents are programs that extend the capabilities of standalone LLMs with 1) access to external tools (APIs, functions, webhooks, plugins, and so on), and 2) the ability to plan and execute tasks in a self-directed fashion. So what does it mean for an LLM to pick tools and plan tasks?

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The Inner Circle Guide to Remote & Hybrid Contact Center Solutions

Employees and employers are now used to working from anywhere and finally have the collaboration and communication tools to do so. In 2021, these figures increased further, with 79% of respondents using remote working (which includes hybrid home-office working), and 4% trialing it.

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Helping Your Agents Manage the Expansion of Customer Channels

Speaker: Noel Roberts, CTO and VP Marketing, Aria Solutions

In this webinar, Noel Roberts, CTO from Aria Solutions, will discuss how you can arm your agents with the right tools and processes to provide great customer engagements. On average agents are handling 3-4 channels and Gartner predicts that by 2020 organizations will need to address 12 emerging customer channels.

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The Ultimate Marketing Efficiency Checklist

However, you might be able to squeeze more value from the tools and processes you’re already using. When times are tough and marketers are asked to do more with the same (or less), we have to make tough choices. Here are 7 creative ways marketers can work smarter (not harder) - with the resources you already have!

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How to Overcome the Pain Points of Your CRM

CRM software is a powerful tool when used correctly, yet another obstacle to a sales team’s efficiency when it’s not.

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Catch Them If You Can: The Passive Candidates Edition

Yet, with the right tools and mindset, it’s possible to track down this candidate - and many others like them! Hiding behind laptop screens and smartphones, the passive candidate is hard to find and tougher to catch. Simple: By thinking like one.

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B2B Pocket Playbook: End-to-End Guide to Sales Enablement

It’s all about equipping sales professionals with the tools they need to put their best-selling foot forward. Sales enablement is the strategic process of providing sales teams with the content, guidance, and mentorship needed to engage targeted buyers.

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2021 State of Automatic Speech Recognition Report

Speech is a powerful tool for the enterprise with the ability to unlock insights and automate actions. This space is growing and almost every company is investing in some form of Automatic Speech Recognition (ASR) - but the question remains, are they using speech to its full potential?

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Transforming Customer Care with AI

Speaker: Laura Bassett, Senior Director Product Marketing, NICE inContact

With the increase in artificial intelligence tools we see in the marketplace, it’s important to understand how AI is transforming our contact centers. Gartner predicts that by 2020, 85 percent of customer relationships will be managed without human interaction. We are well on our way and may even hit 90% by next year.