TechSee

JANUARY 12, 2023

Visual AI has dramatically improved everything from end-user self-service containment rates to NPS and first-time-fix rates in the field. By bringing VI’s analysis and insights to the mobile environment via a native SDK, enterprises can deliver a truly next-generation, immersive solution for consumers and field technicians. .

APIs 109

APIs Enterprise SaaS Chatbots 109

TechSee

SEPTEMBER 22, 2020

Field service organizations in 2020 are challenged to continue providing the service excellence their customers expect while minimizing human contact. It can also alleviate pressure on field forces by enabling customers to resolve issues in self-service. The Use of AR in Increasing Field Service Efficiency.

Self service 207

Self service B2B Customer centricity Technology 207

TechSee

NOVEMBER 16, 2021

The pandemic has transformed how field service is delivered, with the industry focused on servicing customers in the most efficient way possible. The result is a new hybrid field service approach, one that even incorporates self-service, and visual assistance will play a central role in this model.

Self service 109

Self service CRM Technology Customer Experience 109

TechSee

SEPTEMBER 21, 2023

Sophie AI reads product documentation and support flows, observes customer service and field service interactions, and learns at each step. This allows field service teams to learn from the contact center, the contact center to learn from customer self-service, and management to gain a 360° view of all service interactions.

Engineering 109

Engineering Enterprise Chatbots Self service 109

AWS Machine Learning

APRIL 19, 2024

In this post, we guide you through the process of configuring automatic training, so your solutions and recommendations maintain their accuracy and relevance. For more information about optimizing your user experience with Amazon Personalize, see the Amazon Personalize Developer Guide. About the authors Ba’Carri Johnson is a Sr.

Personalization 94

Personalization Engineering Management Marketing 94

TechSee

NOVEMBER 10, 2020

field services. Remote agents can see what their customers see through their smartphone cameras, and visually guide them to resolutions. Visual Assistance in Field Services. Assisting customers using visuals can add efficiency and significantly cut costs in three areas of customer service: the contact center. self-service.

Customer Service 207

Customer Service Self service Average Handle Time Contact Center 207

TechSee

FEBRUARY 14, 2022

Each 5G hardware provider has unique equipment and technology, necessitating internal field technicians and third-party contractors to be properly trained on installing multiple devices in order to deliver on this tremendous opportunity. Visual engagement facilitates 5G rollout in three ways: AI-Guided Live Expert Support.

Technology 109

Technology Wireless Self service Telecommunications 109

TechSee

SEPTEMBER 7, 2021

When most service organizations consider implementing Visual Assistance, they mainly focus on how to use the technology to support remote teams in the field or contact center. Using visual assistance powered by computer vision AI, field technicians can use their smartphones or tablets to capture images of a completed job.

Technical Support 191

Technical Support Sales Upselling Technology 191

TechSee

MAY 4, 2023

As we enter the next season of 2023, the field service industry is witnessing a significant shift towards the adoption of artificial intelligence (AI) technologies to address various customer-facing needs. Machine Learning and AI for the field From a field service perspective, what does machine learning offer, and how can it benefit partners?

Self service 109

Self service Consulting Consulting Technology 109

CSM Magazine

OCTOBER 2, 2023

BigChange has announced ‘Walkthrough Guides’ to make it easier to introduce new software. As companies switch from paper or older software systems, using new software can be daunting for staff, so BigChange has developed simple pop-up guides to take new users through the software step-by-step.

Finance 59

Finance CRM Enterprise Technology 59

Working Solutions

MARCH 28, 2024

In the rapidly evolving field of customer experience (CX), staying ahead means continuously learning from the best. As we navigate through 2024, a year promising innovative CX strategies and heightened customer expectations, there are thought leaders whose insights and expertise can guide us toward success.

Customer Experience 52

Customer Experience 52

TechSee

OCTOBER 5, 2020

In 2019, before the world had ever heard of COVID-19, a Research Report by Field Service News showed that field service organizations were already transitioning to a more customer-centric model. 91% of companies surveyed stated that NPS or another alternative CSAT KPI was a key field service performance metric for their organization.

Customer effort 207

Customer effort Metrics Customer centricity Surveys 207

TechSee

JUNE 10, 2021

Far more than simply being a tool to help your staff see what the customers see, Visual Assistance can guide the customer across many touchpoints, from onboarding, unboxing, setup, and troubleshooting to operational guidance, maintenance, and repair. Visual assistance has many more use cases than organizations realize.

Self service 207

Self service Analytics Transportation Healthcare 207

TechSee

MAY 11, 2023

Computer vision is a rapidly advancing field of technology that involves training machines to recognize images and video. By incorporating computer vision into support centers, or in the field, manufacturers can provide users with real-time guidance on how to fix their items.

Self service 109

Self service Engineering Customer Support Technology 109

TechSee

DECEMBER 28, 2020

For the first time, technicians normally found in the field were stationed in a back office or worked from home, guiding customers remotely as a traditional agent. The drivers for changing roles in field services. Focus on reducing on-site support. Focus on CX and CX metrics. Skill gap and increased use of third-parties.

Technical Support 186

Technical Support Customer Service Enterprise Scripts 186

TechSee

JUNE 8, 2022

Like most American consumers, I had no reason to understand the complexities and challenges companies face implementing an efficient field service strategy… until I spent five months without a working oven. My education in the Field Service industry began when I joined TechSee in 2021. Digital Transformation Challenges.

outsourcing 109

outsourcing Government Education Consulting 109

Lumoa

OCTOBER 31, 2023

New guides in the Knowledge base to level up your Lumoa experience We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users. Little things in Customer Experience : How minor efforts can lead to memorable experiences.

Surveys 83

Surveys Feedback Customer Support Customer Experience 83

TechSee

OCTOBER 13, 2020

Field service organizations have long been implementing measures to reduce their high operational costs. Field services may be tempted to decrease field service costs through various ‘quick fix’ methods, including: reducing technician headcount. Three areas proven to reduce field service costs.

Contact Center 202

Contact Center outsourcing Surveys Wait times 202

TechSee

MARCH 7, 2023

Taksina Eammano, EVP & GM Field Service, Salesforce – Taksina is leading the conversation in applying AI and workflow to manage cost and improve field service outcomes while improving customer experience in the SFDC Field Service Customers. She is known globally for transforming businesses.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

TechSee

JULY 20, 2022

The key to practical AI is to interact with customers, agents and technicians in a truly natural manner; to understand and guide them in the world they already live in. This means seeing what they see, understanding what their issue or goal is, and to use AR to guide them – all through AI. This is AI built for practical impact.

APIs 109

APIs Chatbots Enterprise Interactive Voice Response 109

TechSee

FEBRUARY 7, 2023

The Role and Implications of Generative AI Service organizations have been deploying artificial intelligence such as chatbots for over a decade to scale up and expedite their service solutions for consumers, agents, and field technicians.

Chatbots 124

Chatbots Self service call center solutions Average Handle Time 124

Beyond Philosophy

JUNE 22, 2023

Our recent guest on the podcast, author Vanessa Patrick , Associate Dean for Research, Professor of Marketing, and researcher in the Consumer Behavior Marketing field, has a new book, “The Power of Saying No: The New Science of How to Say No that Puts You in Charge of Your Life.” Develop personal policies and self-awareness.

Personalization 358

Personalization Marketing Consulting Consulting 358

TechSee

APRIL 22, 2024

Similarly, customers can be visually guided to resolution with augmented reality overlays. They say that images (and videos) are worth a thousand words. With TechSee, remote agents can see exactly what customers see , reducing the time and effort needed to understand any issue.

APIs 109

APIs Scripts Technology Best practices 109

TechSee

JULY 14, 2021

Eric Jacobson , VP Product Field Services at Salesforce. Eric Jacobson: I think there’s a lot of opportunity around field service. But from the lens of a field service organization, we’re focused on self-help and providing guidance. The second area of opportunity is around job verification with our field employees.

Self service 207

Self service B2B Technology Engineering 207

ShepHyken

NOVEMBER 9, 2023

We will guide you through 5 key ways that you can become an effective and efficient customer service manager. What does a Customer Service Manager do? A great leader doesn’t just boss people around – they guide their team and offer crucial support. Either way, this article is for you.

Customer Service 137

Customer Service Management Feedback Chatbots 137

C3Centricity

MARCH 12, 2024

This guide is for all executives who recognize the critical role that strategic, data-driven customer engagement plays in their company’s success. It’s about creating content that solves problems, educates, and entertains your target audience, thereby building trust and establishing your brand as an authority in your field.

Entertainment 90

Entertainment Engineering Marketing Analytics 90

TechSee

NOVEMBER 26, 2020

Now more than ever, many businesses are searching for effective ways to improve field service. Augmented reality (AR) has many applications in field service management; below we present four practical applications that align with the four main operating models outlined by Gartner. Augmented Reality and Field Services.

Management 109

Management Automotive Accountability Self service 109

TechSee

MARCH 30, 2021

Contact center agents and field service technicians are probably the best placed salespeople within the organization. This technology delivers the capability to provide practical help, build relationships with customers, and generate more revenue via the contact center, field services, and self-service. You turn to the sales team.

Customer Service 109

Customer Service Upselling Self service Contact Center 109

TechSee

NOVEMBER 3, 2020

Field service delivery is undergoing a transformation. This paradigm shift has effectively taken the “field” out of field services, with the industry focused on servicing customers in the most efficient way possible. What does this mean for the future of field service? Advances in field services technology.

Customer effort 109

Customer effort industry standards Contact Center Surveys 109

TechSee

MAY 18, 2023

It allows customers to connect with support agents or field technicians, who can guide them through complex processes or troubleshoot issues using live video streams and advanced tools, offering both self-service and full-service options.

Telecommunications 109

Telecommunications Self service Best practices Customer Experience 109

TechSee

MARCH 31, 2020

These are lifelines for millions of people and in field service, COVID-19 represents a unique challenge. In fact, 88% of companies aren’t fully ready for the impact of COVID-19 on field service delivery. Because of COVID-19, field service organizations are discovering a whole new reality. New Paradigms. Visual Assistance.

Telecommunications 145

Telecommunications Enterprise outsourcing Surveys 145

AWS Machine Learning

MARCH 26, 2024

For approved documents, you can search all the extracted fields and values using Amazon OpenSearch Service. Value' --output text)" VALUE {'ruleId': 1, 'type': 'regex', 'field': 'INVOICE_RECEIPT_ID', 'check': '(?i)[0-9]{3}[a-z]{3}[0-9]{3}$', Value' --output text)" VALUE {'ruleId': 2, 'type': 'regex', 'field': 'PO_NUMBER', 'check': '(?i)[a-z0-9]+$',

APIs 88

APIs Construction Analytics Enterprise 88

TechSee

JULY 8, 2020

Field service organizations have long been implementing measures to reduce their high operational costs. Remote maintenance is therefore becoming a preferred solution for many field service organizations, as it enables technicians to monitor and maintain customer systems from afar using a range of tools and sensors.

Technology 109

Technology B2B Engineering Technical Support 109

TechSee

JUNE 2, 2020

Today’s number one challenge in field service is the knowledge gap between Baby Boomer technicians – an aging workforce – and the next generation of technicians who have less experience and want more independence. Older field service technicians are retiring in droves, causing several challenges for field service organizations.

outsourcing 109

outsourcing Engineering Surveys Best practices 109

ShepHyken

DECEMBER 21, 2021

He is the author of nine books including his latest, Blah, Blah, Blah: A Snarky Guide to Office Lingo. To avoid revealing that their staff is not well-trained or prepared to field questions. is the author of nine books, including Emotionomics and Blah, Blah, Blah: A Snarky Guide to Office Lingo. ” About: Dan Hill, Ph.D.,

Advertising 167

Advertising Chatbots Technology Customer Service 167

AWS Machine Learning

OCTOBER 26, 2023

For more information on this topic, refer to the Amazon Kendra Developer Guide. In the Set field mappings section, add custom Drupal fields you want to sync and their respective Amazon Kendra field mappings. The required fields are pre-mapped by Amazon Kendra. Then complete the following steps. Choose Next.

APIs 95

APIs Accountability Engineering Enterprise 95