Imagine you work at a startup where you’ve been in charge of knowledge management and internal communications for the past three years. In the second year, you implemented a new knowledge base tool MORE

4 Benefits of a Knowledge base for self service. Knowledge Base knowledge base for customers self service knowledge base MORE

How to strengthen internal communication using knowledge base. Knowledge Base MORE

Salesforce is the top CRM system today but in order to best serve your customer across all channels, your company’s internal knowledge has to be accurate, up-to-date and easy to find. Ensure all three with a knowledge base. Knowledge Base Knowledge Management Salesforce MORE

Knowledge based system – 7 things to consider while choosing KM partner. Knowledge Base knowledge base for support agents knowledge base platform knowledge base software knowledge base system MORE

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. Use this blog post to learn how to create an internal knowledge base in just four easy steps. Choose your knowledge base type. MORE

How to Plan Your Internal Knowledge Base MORE

Unfortunately, when an employee leaves, this knowledge often leaves with them. In technical roles, knowledge gaps can emerge when knowledgeable employees with decades of experience decide to retire. So how does a company preserve its employee knowledge in the long term? MORE

The Role of Knowledge Base in Virtual Assistants. Artificial Intelligence Bot Training Knowledge Base Conversational AI Chatbots Intelligent Chatbots knowledge abse knowledge base Virtual assistance MORE

Knowledge Base Contact Center SecurityIn the past few years the need for data security has continued to grow in importance. There are now too many to count stories of data breaches that have ended up costing companies millions, even billions in revenue and lost reputation. MORE

Top 10 knowledge based software must-haves. Knowledge Base MORE

Why enterprises need to invest in a hosted knowledge base. KM Software Knowledge Base knowledge base MORE

Although 91% of companies have invested heavily in contact center knowledge bases, very few are seeing real ROI. Most knowledge bases are hindered by poor usability. Proactive knowledge suggestions. Creating a visual contact center knowledge base. MORE

A knowledge base article is like an apple. Knowledge Base Customer Service Knowledge ManagementA fresh, crisp apple makes a wonderful snack, bakes a delicious pie, and brightens a green salad. MORE

“I know they do stuff, I’m just not exactly sure what that stuff is.”. How many times have you heard (or let’s be honest, said ) those words from one of your colleagues in reference to another team or department? MORE

4 Steps To Implement a Knowledge Base Management System? Knowledge Base knowledge base system MORE

Whether it’s a finicky software product or a purchase from a company with a complicated return policy, most consumers have turned to a company’s knowledge base in an attempt to get their questions answered faster. What are the key characteristics of an AI-powered knowledge base? MORE

Knowledge base for support agents: Helps you increase CSAT by 60%. Customer Experience KM Software Knowledge Base call center knowledge base customer service knowledge base knowledge management for customer service MORE

Knowledge base system- 4 features of KMS that elevate CX. KM Software Knowledge Base knowledge base knowledge base benefits knowledge base for support agents knowledge base platform knowledge base software knowledge base system MORE

3 Quick steps to create multilingual knowledge base? Knowledge Base MORE

Knowledge base for customer support – How to create & manage effectively. Knowledge Base knowledge base knowledge base for customer service MORE

High Costs of a Badly Written Knowledge Base Article. Knowledge Base MORE

Knowledge base tips & best practices: hacks to enhance productivity. KM Software Knowledge Base MORE

Complete knowledge base management guide for enterprises. KM Software Knowledge Base MORE

Maintaining a knowledge base full of well written articles is as difficult as keeping a preschool playroom tidy. Knowledge Base Knowledge Management Contact Center MORE

This results not only in high costs for recruiting and training new agents – $7,500 per employee – but also the loss of knowledge when experienced staff leave. This gap in experience and knowledge is exacerbated by rapidly rising levels of issue complexity in the Smart Home era. MORE

The best knowledge base software is the backbone of any good customer service operation. A knowledge base most commonly functions as a library of information to answer customer questions. Most commonly, a knowledge base is customer-facing and functions like a FAQ page. MORE

Knowledge is power, especially during the COVID-19 pandemic when both individuals and organizations alike are struggling with uncertainty. When knowledge is stuck in silos, available for the few and shared by the few, your company has a continuity problem. MORE

The post 12 Inspirational Knowledge Base Examples Worth Following appeared first on HelpCrunch blog. Gone are the times when we were sitting in the libraries flicking through tons of books in search of information. MORE

SEO knowledge base: Create Google optimized customer service content. Knowledge Base MORE

Knowledge is the lifeblood of a business. Knowledge Base Knowledge ManagementIt is the sum of everything that the business has been able to accomplish over its existence, as well as the collection of less important information that relates to the specific functionalities of products/services or general business operations. MORE

7 Advantages Of Having An Omnichannel Ready Knowledge Base. Customer Experience Knowledge Base Omnichannel CX Omnichannel support omnichannel knowledge base MORE

How to integrate knowledge base with WhatsApp. Knowledge Base whatsapp integration MORE

Implementing a knowledge base in your organization can bring far-reaching benefits for employee productivity and customer service KPIs. Knowledge Base Knowledge Management MORE

Benefits Of Having An Internal Knowledge Base At Enterprises. Customer Experience Knowledge Base agent experience Agent Learning Employee Onboarding knowledge base MORE

Ways to increase customer loyalty using knowledge base software. Customer Experience repeat customers MORE

Knowledge Base Benefits For Call Centers. Decision Trees Knowledge Base Knowledge Management Picture Guides MORE

Here we will discuss the benefits of a professional knowledge base. Knowledge Base Knowledge ManagementWhen considering a new solution to add to your company portfolio, the top items to consider are “What are the benefits and return on investment this solution will bring to my organization?” MORE

Top 6 best practices for creating better knowledge base content. KM Software Knowledge Base knowledge base MORE