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Complete knowledge base management guide for enterprises
Knowmax
FEBRUARY 22, 2021
Complete knowledge base management guide for enterprises. KM Software Knowledge Base
Knowledge Base Related Topics 
Top 6 best practices for creating better knowledge base content
Knowmax
FEBRUARY 2, 2021
Top 6 best practices for creating better knowledge base content. KM Software Knowledge Base knowledge base
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How to integrate knowledge base with WhatsApp
Knowmax
JANUARY 9, 2021
How to integrate knowledge base with WhatsApp. Knowledge Base whatsapp integration
Why Your Contact Center Knowledge Base Needs to be Visual
TechSee
DECEMBER 3, 2019
Although 91% of companies have invested heavily in contact center knowledge bases, very few are seeing real ROI. Most knowledge bases are hindered by poor usability. Proactive knowledge suggestions. Incorporating proactive search functions into contact center knowledge bases can enable them to deliver the right information faster, by cross-referencing individual customer histories. Creating a visual contact center knowledge base.
6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center
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engagement hub which consolidates omnichannel interactions, knowledge, AI, analytics, and administration into one platform. is based on intelligent understanding of the problems faced by the. based on incomplete information or ambiguous circumstances, and.
The Tribal Knowledge Base – Sharing the Wisdom in Customer Service
TechSee
FEBRUARY 3, 2020
This results not only in high costs for recruiting and training new agents – $7,500 per employee – but also the loss of knowledge when experienced staff leave. This gap in experience and knowledge is exacerbated by rapidly rising levels of issue complexity in the Smart Home era. The generational knowledge gap in field services. The contact center is not the only work group suffering from a decline in experience and knowledge. Tapping tribal knowledge.
 3 Quick steps to create multilingual knowledge base?Knowmax DECEMBER 28, 2020 3 Quick steps to create multilingual knowledge base? Knowledge Base  Why enterprises need to invest in a hosted knowledge baseKnowmax DECEMBER 17, 2020 Why enterprises need to invest in a hosted knowledge base. KM Software Knowledge Base knowledge base  What is a Knowledge Base?Unymira AUGUST 7, 2018 Knowledge is the lifeblood of a business. Knowledge Base Knowledge ManagementIt is the sum of everything that the business has been able to accomplish over its existence, as well as the collection of less important information that relates to the specific functionalities of products/services or general business operations.  Knowledge Base SecurityUnymira OCTOBER 8, 2018 Knowledge Base Contact Center SecurityIn the past few years the need for data security has continued to grow in importance. There are now too many to count stories of data breaches that have ended up costing companies millions, even billions in revenue and lost reputation.
 High Costs of a Badly Written Knowledge Base ArticleKnowmax JANUARY 17, 2021 High Costs of a Badly Written Knowledge Base Article. Knowledge Base
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4 Easy Steps for Building an Internal Knowledge Base
Comm100
NOVEMBER 5, 2020
For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. Use this blog post to learn how to create an internal knowledge base in just four easy steps. Choose your knowledge base type.
12 Inspirational Knowledge Base Examples Worth Following
HelpCrunch
DECEMBER 9, 2020
The post 12 Inspirational Knowledge Base Examples Worth Following appeared first on HelpCrunch blog. Gone are the times when we were sitting in the libraries flicking through tons of books in search of information.
Top 10 knowledge based software must-haves
Knowmax
JULY 21, 2020
Top 10 knowledge based software must-haves. Knowledge Base
How to Promote Your Knowledge Base in Customer Support
Nicereply
FEBRUARY 9, 2021
This is where your Knowledge Base comes in. Your Knowledge Base: An Underused Wealth of Knowledge. Chances are your business already has a treasure trove of answers to common questions housed in a Knowledge Base. Improve Your Knowledge Base Itself.
How to Plan Your Internal Knowledge Base
Knowmax
DECEMBER 17, 2020
How to Plan Your Internal Knowledge Base
SEO knowledge base: Create Google optimized customer service content
Knowmax
DECEMBER 18, 2020
SEO knowledge base: Create Google optimized customer service content. Knowledge Base
COVID-19: How Knowledge Base Management Enables Call Center Continuity
Bold360
APRIL 1, 2020
Knowledge is power, especially during the COVID-19 pandemic when both individuals and organizations alike are struggling with uncertainty. When knowledge is stuck in silos, available for the few and shared by the few, your company has a continuity problem. Centralize and Scale Your Knowledge Base. Most organizations have vast amounts of intangible knowledge assets, such as answers to frequently asked questions, product and customer information, and much more.
What is an AI-powered knowledge base?
Talkdesk
MARCH 10, 2020
Whether it’s a finicky software product or a purchase from a company with a complicated return policy, most consumers have turned to a company’s knowledge base in an attempt to get their questions answered faster. On top of that, knowledge remains tribal in the contact center, traditionally a high-churn environment , where critical knowledge leaves with the agents that hold it. What are the key characteristics of an AI-powered knowledge base?
Knowledge base tips & best practices: hacks to enhance productivity
Knowmax
OCTOBER 28, 2020
Knowledge base tips & best practices: hacks to enhance productivity. KM Software Knowledge Base
Five Types of Badly Written Knowledge base Articles (with examples)
Unymira
APRIL 15, 2020
A knowledge base article is like an apple. Knowledge Base Customer Service Knowledge ManagementA fresh, crisp apple makes a wonderful snack, bakes a delicious pie, and brightens a green salad. But a mushy, flavorless apple makes a dreadful snack, bakes a tasteless pie, and ruins a green salad. To improve the dish it’s added to, the apple must be delicious itself.
Benefits of a Knowledge Base
Unymira
AUGUST 20, 2018
Here we will discuss the benefits of a professional knowledge base. Knowledge Base Knowledge ManagementWhen considering a new solution to add to your company portfolio, the top items to consider are “What are the benefits and return on investment this solution will bring to my organization?”
How to organize customer service content using knowledge base?
Knowmax
JANUARY 26, 2021
How to organize customer service content using knowledge base? Customer Experience
7 Compelling Benefits Of A Knowledge Base to Consider
HelpCrunch
NOVEMBER 12, 2020
The post 7 Compelling Benefits Of A Knowledge Base to Consider appeared first on HelpCrunch blog. Some of you might have preconceived notions when it comes to self-service. I’d say that it’s for nothing.
Four Ways to Fix a Bad Knowledge Base Article
Unymira
JUNE 9, 2020
Maintaining a knowledge base full of well written articles is as difficult as keeping a preschool playroom tidy. Knowledge Base Knowledge Management Contact CenterHere’s why.
Knowledge Base Benefits For Call Centers
Knowmax
JUNE 9, 2020
Knowledge Base Benefits For Call Centers. Decision Trees Knowledge Base Knowledge Management Picture Guides
Common Knowledge Base Pitfalls
Insite Managed Solutions
AUGUST 31, 2018
Overcoming Knowledge Management Challenges Knowledge management (KM) should be the hub of an organization. We understand that without an effective knowledge base, employees would struggle to address many complex situations which arise during customer service. A business’s core knowledge base is one of their most invaluable assets, yet still, we meet so many clients who have overlooked important metrics to understand its effectiveness.
How to Write a Great Knowledge Base Article
Unymira
OCTOBER 6, 2020
Writing a great knowledge base article is a lot of work. Knowledge Management Customer ExperienceI’m not going to lie. Your writing must be precise, concise, and easy-to-read.
3 ways AI-powered knowledge base enables faster and accurate resolution
Knowmax
NOVEMBER 24, 2020
3 ways AI-powered knowledge base enables faster and accurate resolution. Knowledge Base
Guest Blog: Why Knowledge Base Integration with Live Chat Is Important for Better Customer Support
ShepHyken
JANUARY 20, 2017
If you provide your target customers with a centralized web-based knowledge base of information, helping them find the solutions to their pain points on their own, without the hassle of phone calls to your contact center, you need to make sure they receive the best customer support within your knowledge base. You can effectively accomplish that by integrating your knowledge base with live chat software.
The High Costs of a Badly Written Knowledge Base Article
Unymira
AUGUST 4, 2020
A badly written knowledge base article is like the tainted clam in the linguine. Knowledge ManagementIt probably won’t kill you, but you aren’t going to feel very well after eating it.
4 Challenges of Implementing a Knowledge Base
Unymira
FEBRUARY 25, 2019
Implementing a knowledge base can bring substantial long-term improvements. Knowledge Base Knowledge ManagementBut introducing new software requires careful planning in advance. Here are four common pitfalls companies fall into and how to avoid them.
Benefits Of Having An Internal Knowledge Base At Enterprises
Knowmax
MAY 18, 2020
Benefits Of Having An Internal Knowledge Base At Enterprises. Customer Experience Knowledge Base agent experience Agent Learning Employee Onboarding knowledge base
9 Best Knowledge Base Software in 2020
HelpCrunch
DECEMBER 5, 2019
Quality help center starts with the best knowledge base software. Check these 9 knowledge base tools to choose the best one in 2020. The post 9 Best Knowledge Base Software in 2020 appeared first on HelpCrunch blog. Customer service
3 reasons to use a Knowledge Base with Salesforce Lightning
Unymira
MARCH 13, 2019
Salesforce is the top CRM system today but in order to best serve your customer across all channels, your company’s internal knowledge has to be accurate, up-to-date and easy to find. Ensure all three with a knowledge base. Knowledge Base Knowledge Management
4 Must Have Features in your CRM Knowledge Base Integration
Unymira
JULY 24, 2019
Your CRM and knowledge base are the two main sources of information for customers. Knowledge Base Knowledge Management Salesforce
Authentication Myths | Knowledge Based Authentication Works
pindrop
MAY 13, 2019
To be fair, there was a point in time where knowledge based authentication questions (KBAs) were an effective form of identification. The post Authentication Myths | Knowledge Based Authentication Works appeared first on Pindrop. But that time is gone. It’s likely that more personal information about each and every one of us is available on the web than anytime before in history, and the growing amount of cybersecurity incidents each year aren’t helping.
Who benefits from an AI-powered knowledge base?
Talkdesk
MARCH 24, 2020
In my previous blog , I took you through the key characteristics of a true AI-powered knowledge base. Now, we’re going to dive into the different stakeholders within and outside of the contact center who will benefit from this evolution of the traditional knowledge base, and how you can use it to transform your customer experience. . A true AI-powered knowledge base benefits: Customers. Knowledge Base Administrators.
How to Build a Helpful Knowledge Base
HelpCrunch
DECEMBER 23, 2019
One of the greatest things about a good knowledge base is that it places you in a very proactive position.You do not wait for the customer to call you, write an email or raise a [ … ]. The post How to Build a Helpful Knowledge Base appeared first on HelpCrunch blog. Customer service
Is a Professional Knowledge Base Worth the Investment?
Unymira
SEPTEMBER 13, 2018
A professional Knowledge Base is usually an investment into a new software product that aims to improve processes for a certain department. This article will outline a possible impact that a professional knowledge base can make in a contact center environment. Knowledge Base Knowledge Management
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