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How to Write a Great Knowledge Base Article

Unymira

OCTOBER 6, 2020

Writing a great knowledge base article is a lot of work. Knowledge Management Customer ExperienceI’m not going to lie. Your writing must be precise, concise, and easy-to-read. MORE

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Who benefits from an AI-powered knowledge base?

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MARCH 24, 2020

In my previous blog , I took you through the key characteristics of a true AI-powered knowledge base. Now, we’re going to dive into the different stakeholders within and outside of the contact center who will benefit from this evolution of the traditional knowledge base, and how you can use it to transform your customer experience. . A true AI-powered knowledge base benefits: Customers. Knowledge Base Administrators. MORE

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How to strengthen internal communication using knowledge base

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JANUARY 21, 2021

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How to Build a Helpful Knowledge Base

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DECEMBER 23, 2019

One of the greatest things about a good knowledge base is that it places you in a very proactive position.You do not wait for the customer to call you, write an email or raise a [ … ]. The post How to Build a Helpful Knowledge Base appeared first on HelpCrunch blog. Customer service MORE

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How to organize customer service content using knowledge base?

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JANUARY 26, 2021

How to organize customer service content using knowledge base? Customer Experience MORE

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4 Easy Steps for Building an Internal Knowledge Base

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NOVEMBER 5, 2020

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. Use this blog post to learn how to create an internal knowledge base in just four easy steps. Choose your knowledge base type. MORE

Metrics Scripts Customer Service Banking 52

How to Plan Your Internal Knowledge Base

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3 ways AI-powered knowledge base enables faster and accurate resolution

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9 Best Knowledge Base Software in 2020

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DECEMBER 5, 2019

Quality help center starts with the best knowledge base software. Check these 9 knowledge base tools to choose the best one in 2020. The post 9 Best Knowledge Base Software in 2020 appeared first on HelpCrunch blog. Customer service MORE

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Common Knowledge Base Pitfalls

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AUGUST 31, 2018

Overcoming Knowledge Management Challenges Knowledge management (KM) should be the hub of an organization. We understand that without an effective knowledge base, employees would struggle to address many complex situations which arise during customer service. A business’s core knowledge base is one of their most invaluable assets, yet still, we meet so many clients who have overlooked important metrics to understand its effectiveness. MORE

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Why enterprises need to invest in a hosted knowledge base

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Knowledge Base Security

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Knowledge Base Contact Center SecurityIn the past few years the need for data security has continued to grow in importance. There are now too many to count stories of data breaches that have ended up costing companies millions, even billions in revenue and lost reputation. MORE

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Top 10 knowledge based software must-haves

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4 Challenges of Implementing a Knowledge Base

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Implementing a knowledge base can bring substantial long-term improvements. Knowledge Base Knowledge ManagementBut introducing new software requires careful planning in advance. Here are four common pitfalls companies fall into and how to avoid them. MORE

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Why Your Contact Center Knowledge Base Needs to be Visual

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Although 91% of companies have invested heavily in contact center knowledge bases, very few are seeing real ROI. Most knowledge bases are hindered by poor usability. Proactive knowledge suggestions. Incorporating proactive search functions into contact center knowledge bases can enable them to deliver the right information faster, by cross-referencing individual customer histories. Creating a visual contact center knowledge base. MORE

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Five Types of Badly Written Knowledge base Articles (with examples)

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APRIL 15, 2020

A knowledge base article is like an apple. Knowledge Base Customer Service Knowledge ManagementA fresh, crisp apple makes a wonderful snack, bakes a delicious pie, and brightens a green salad. But a mushy, flavorless apple makes a dreadful snack, bakes a tasteless pie, and ruins a green salad. To improve the dish it’s added to, the apple must be delicious itself. MORE

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What is an AI-powered knowledge base?

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MARCH 10, 2020

Whether it’s a finicky software product or a purchase from a company with a complicated return policy, most consumers have turned to a company’s knowledge base in an attempt to get their questions answered faster. On top of that, knowledge remains tribal in the contact center, traditionally a high-churn environment , where critical knowledge leaves with the agents that hold it. What are the key characteristics of an AI-powered knowledge base? MORE

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How to Promote Your Knowledge Base in Customer Support

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FEBRUARY 9, 2021

This is where your Knowledge Base comes in. Your Knowledge Base: An Underused Wealth of Knowledge. Chances are your business already has a treasure trove of answers to common questions housed in a Knowledge Base. Improve Your Knowledge Base Itself. MORE

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The High Costs of a Badly Written Knowledge Base Article

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AUGUST 4, 2020

A badly written knowledge base article is like the tainted clam in the linguine. Knowledge ManagementIt probably won’t kill you, but you aren’t going to feel very well after eating it. MORE

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3 Quick steps to create multilingual knowledge base?

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High Costs of a Badly Written Knowledge Base Article

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Knowledge base tips & best practices: hacks to enhance productivity

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Complete knowledge base management guide for enterprises

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FEBRUARY 22, 2021

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3 reasons to use a Knowledge Base with Salesforce Lightning

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MARCH 13, 2019

Salesforce is the top CRM system today but in order to best serve your customer across all channels, your company’s internal knowledge has to be accurate, up-to-date and easy to find. Ensure all three with a knowledge base. Knowledge Base Knowledge Management MORE

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Authentication Myths | Knowledge Based Authentication Works

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MAY 13, 2019

To be fair, there was a point in time where knowledge based authentication questions (KBAs) were an effective form of identification. The post Authentication Myths | Knowledge Based Authentication Works appeared first on Pindrop. But that time is gone. It’s likely that more personal information about each and every one of us is available on the web than anytime before in history, and the growing amount of cybersecurity incidents each year aren’t helping. MORE

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Four Ways to Fix a Bad Knowledge Base Article

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JUNE 9, 2020

Maintaining a knowledge base full of well written articles is as difficult as keeping a preschool playroom tidy. Knowledge Base Knowledge Management Contact CenterHere’s why. MORE

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The Tribal Knowledge Base – Sharing the Wisdom in Customer Service

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This results not only in high costs for recruiting and training new agents – $7,500 per employee – but also the loss of knowledge when experienced staff leave. This gap in experience and knowledge is exacerbated by rapidly rising levels of issue complexity in the Smart Home era. The generational knowledge gap in field services. The contact center is not the only work group suffering from a decline in experience and knowledge. Tapping tribal knowledge. MORE

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4 Must Have Features in your CRM Knowledge Base Integration

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COVID-19: How Knowledge Base Management Enables Call Center Continuity

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Knowledge is power, especially during the COVID-19 pandemic when both individuals and organizations alike are struggling with uncertainty. When knowledge is stuck in silos, available for the few and shared by the few, your company has a continuity problem. Centralize and Scale Your Knowledge Base. Most organizations have vast amounts of intangible knowledge assets, such as answers to frequently asked questions, product and customer information, and much more. MORE

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12 Inspirational Knowledge Base Examples Worth Following

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SEO knowledge base: Create Google optimized customer service content

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What is a Knowledge Base?

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Guest Blog: Why Knowledge Base Integration with Live Chat Is Important for Better Customer Support

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If you provide your target customers with a centralized web-based knowledge base of information, helping them find the solutions to their pain points on their own, without the hassle of phone calls to your contact center, you need to make sure they receive the best customer support within your knowledge base. You can effectively accomplish that by integrating your knowledge base with live chat software. MORE

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How to integrate knowledge base with WhatsApp

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Is a Professional Knowledge Base Worth the Investment?

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A professional Knowledge Base is usually an investment into a new software product that aims to improve processes for a certain department. This article will outline a possible impact that a professional knowledge base can make in a contact center environment. Knowledge Base Knowledge Management MORE

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Benefits Of Having An Internal Knowledge Base At Enterprises

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Benefits Of Having An Internal Knowledge Base At Enterprises. Customer Experience Knowledge Base agent experience Agent Learning Employee Onboarding knowledge base MORE

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Knowledge Base Benefits For Call Centers

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Benefits of a Knowledge Base

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AUGUST 20, 2018

Here we will discuss the benefits of a professional knowledge base. Knowledge Base Knowledge ManagementWhen considering a new solution to add to your company portfolio, the top items to consider are “What are the benefits and return on investment this solution will bring to my organization?” MORE

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7 Compelling Benefits Of A Knowledge Base to Consider

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NOVEMBER 12, 2020

The post 7 Compelling Benefits Of A Knowledge Base to Consider appeared first on HelpCrunch blog. Some of you might have preconceived notions when it comes to self-service. I’d say that it’s for nothing. MORE

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Top 6 best practices for creating better knowledge base content

Knowmax

FEBRUARY 2, 2021

Top 6 best practices for creating better knowledge base content. KM Software Knowledge Base knowledge base MORE

Best practices 52
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This results not only in high costs for recruiting and training new agents – $7,500 per employee – but also the loss of knowledge when experienced staff leave. This gap in experience and knowledge is exacerbated by rapidly rising levels of issue complexity in the Smart Home era. The generational knowledge gap in field services. The contact center is not the only work group suffering from a decline in experience and knowledge. Tapping tribal knowledge.

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Unymira

OCTOBER 8, 2018

Knowledge Base Contact Center SecurityIn the past few years the need for data security has continued to grow in importance. There are now too many to count stories of data breaches that have ended up costing companies millions, even billions in revenue and lost reputation.

Contact Center 50
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Contact Center 50

High Costs of a Badly Written Knowledge Base Article

Knowmax

JANUARY 17, 2021

High Costs of a Badly Written Knowledge Base Article. Knowledge Base

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InformaTech

InformaTech

How to strengthen internal communication using knowledge base

Knowmax

JANUARY 21, 2021

How to strengthen internal communication using knowledge base. Knowledge Base

52
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4 Easy Steps for Building an Internal Knowledge Base

Comm100

NOVEMBER 5, 2020

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. Use this blog post to learn how to create an internal knowledge base in just four easy steps. Choose your knowledge base type.

Metrics 52
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Metrics Scripts Customer Service Banking 52

12 Inspirational Knowledge Base Examples Worth Following

HelpCrunch

DECEMBER 9, 2020

The post 12 Inspirational Knowledge Base Examples Worth Following appeared first on HelpCrunch blog. Gone are the times when we were sitting in the libraries flicking through tons of books in search of information.

Technology 70
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Technology 70

Top 10 knowledge based software must-haves

Knowmax

JULY 21, 2020

Top 10 knowledge based software must-haves. Knowledge Base

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How to Promote Your Knowledge Base in Customer Support

Nicereply

FEBRUARY 9, 2021

This is where your Knowledge Base comes in. Your Knowledge Base: An Underused Wealth of Knowledge. Chances are your business already has a treasure trove of answers to common questions housed in a Knowledge Base. Improve Your Knowledge Base Itself.

Customer Support 52
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Customer Support Engineering Customer centricity Personalization 52

How to Plan Your Internal Knowledge Base

Knowmax

DECEMBER 17, 2020

How to Plan Your Internal Knowledge Base

52
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SEO knowledge base: Create Google optimized customer service content

Knowmax

DECEMBER 18, 2020

SEO knowledge base: Create Google optimized customer service content. Knowledge Base

Customer Service 52
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Customer Service 52

COVID-19: How Knowledge Base Management Enables Call Center Continuity

Bold360

APRIL 1, 2020

Knowledge is power, especially during the COVID-19 pandemic when both individuals and organizations alike are struggling with uncertainty. When knowledge is stuck in silos, available for the few and shared by the few, your company has a continuity problem. Centralize and Scale Your Knowledge Base. Most organizations have vast amounts of intangible knowledge assets, such as answers to frequently asked questions, product and customer information, and much more.

Call Center 62
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Call Center Management Abandon rate Chatbots 62

What is an AI-powered knowledge base?

Talkdesk

MARCH 10, 2020

Whether it’s a finicky software product or a purchase from a company with a complicated return policy, most consumers have turned to a company’s knowledge base in an attempt to get their questions answered faster. On top of that, knowledge remains tribal in the contact center, traditionally a high-churn environment , where critical knowledge leaves with the agents that hold it. What are the key characteristics of an AI-powered knowledge base?

Enterprise 59
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Enterprise Self service Feedback Analytics 59

Knowledge base tips & best practices: hacks to enhance productivity

Knowmax

OCTOBER 28, 2020

Knowledge base tips & best practices: hacks to enhance productivity. KM Software Knowledge Base

Best practices 52
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Best practices 52

Five Types of Badly Written Knowledge base Articles (with examples)

Unymira

APRIL 15, 2020

A knowledge base article is like an apple. Knowledge Base Customer Service Knowledge ManagementA fresh, crisp apple makes a wonderful snack, bakes a delicious pie, and brightens a green salad. But a mushy, flavorless apple makes a dreadful snack, bakes a tasteless pie, and ruins a green salad. To improve the dish it’s added to, the apple must be delicious itself.

Management 53
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Management Customer Service 53

Benefits of a Knowledge Base

Unymira

AUGUST 20, 2018

Here we will discuss the benefits of a professional knowledge base. Knowledge Base Knowledge ManagementWhen considering a new solution to add to your company portfolio, the top items to consider are “What are the benefits and return on investment this solution will bring to my organization?”

Management 43
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Management 43

How to organize customer service content using knowledge base?

Knowmax

JANUARY 26, 2021

How to organize customer service content using knowledge base? Customer Experience

Customer Service 52
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Customer Service Customer Experience 52

7 Compelling Benefits Of A Knowledge Base to Consider

HelpCrunch

NOVEMBER 12, 2020

The post 7 Compelling Benefits Of A Knowledge Base to Consider appeared first on HelpCrunch blog. Some of you might have preconceived notions when it comes to self-service. I’d say that it’s for nothing.

Self service 73
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Self service 73

Four Ways to Fix a Bad Knowledge Base Article

Unymira

JUNE 9, 2020

Maintaining a knowledge base full of well written articles is as difficult as keeping a preschool playroom tidy. Knowledge Base Knowledge Management Contact CenterHere’s why.

Contact Center 40
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Contact Center Management 40

Knowledge Base Benefits For Call Centers

Knowmax

JUNE 9, 2020

Knowledge Base Benefits For Call Centers. Decision Trees Knowledge Base Knowledge Management Picture Guides

Call Center 40
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Call Center Management 40

Common Knowledge Base Pitfalls

Insite Managed Solutions

AUGUST 31, 2018

Overcoming Knowledge Management Challenges Knowledge management (KM) should be the hub of an organization. We understand that without an effective knowledge base, employees would struggle to address many complex situations which arise during customer service. A business’s core knowledge base is one of their most invaluable assets, yet still, we meet so many clients who have overlooked important metrics to understand its effectiveness.

Analytics 40
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Analytics Metrics Contact Center Management 40

How to Write a Great Knowledge Base Article

Unymira

OCTOBER 6, 2020

Writing a great knowledge base article is a lot of work. Knowledge Management Customer ExperienceI’m not going to lie. Your writing must be precise, concise, and easy-to-read.

Management 52
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Management Customer Experience 52

3 ways AI-powered knowledge base enables faster and accurate resolution

Knowmax

NOVEMBER 24, 2020

3 ways AI-powered knowledge base enables faster and accurate resolution. Knowledge Base

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Guest Blog: Why Knowledge Base Integration with Live Chat Is Important for Better Customer Support

ShepHyken

JANUARY 20, 2017

If you provide your target customers with a centralized web-based knowledge base of information, helping them find the solutions to their pain points on their own, without the hassle of phone calls to your contact center, you need to make sure they receive the best customer support within your knowledge base. You can effectively accomplish that by integrating your knowledge base with live chat software.

Customer Support 183
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Customer Support Technical Support Enterprise Contact Center 183

The High Costs of a Badly Written Knowledge Base Article

Unymira

AUGUST 4, 2020

A badly written knowledge base article is like the tainted clam in the linguine. Knowledge ManagementIt probably won’t kill you, but you aren’t going to feel very well after eating it.

Management 52
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Management 52

4 Challenges of Implementing a Knowledge Base

Unymira

FEBRUARY 25, 2019

Implementing a knowledge base can bring substantial long-term improvements. Knowledge Base Knowledge ManagementBut introducing new software requires careful planning in advance. Here are four common pitfalls companies fall into and how to avoid them.

Management 40
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Management 40

Benefits Of Having An Internal Knowledge Base At Enterprises

Knowmax

MAY 18, 2020

Benefits Of Having An Internal Knowledge Base At Enterprises. Customer Experience Knowledge Base agent experience Agent Learning Employee Onboarding knowledge base

Enterprise 43
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Enterprise Customer Experience 43

9 Best Knowledge Base Software in 2020

HelpCrunch

DECEMBER 5, 2019

Quality help center starts with the best knowledge base software. Check these 9 knowledge base tools to choose the best one in 2020. The post 9 Best Knowledge Base Software in 2020 appeared first on HelpCrunch blog. Customer service

Customer Service 58
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Customer Service 58

3 reasons to use a Knowledge Base with Salesforce Lightning

Unymira

MARCH 13, 2019

Salesforce is the top CRM system today but in order to best serve your customer across all channels, your company’s internal knowledge has to be accurate, up-to-date and easy to find. Ensure all three with a knowledge base. Knowledge Base Knowledge Management

CRM 48
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CRM Management 48

4 Must Have Features in your CRM Knowledge Base Integration

Unymira

JULY 24, 2019

Your CRM and knowledge base are the two main sources of information for customers. Knowledge Base Knowledge Management Salesforce

CRM 40
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CRM Management 40

Authentication Myths | Knowledge Based Authentication Works

pindrop

MAY 13, 2019

To be fair, there was a point in time where knowledge based authentication questions (KBAs) were an effective form of identification. The post Authentication Myths | Knowledge Based Authentication Works appeared first on Pindrop. But that time is gone. It’s likely that more personal information about each and every one of us is available on the web than anytime before in history, and the growing amount of cybersecurity incidents each year aren’t helping.

Personalization 50
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Personalization Engineering Customer Service Customer Experience 50

Who benefits from an AI-powered knowledge base?

Talkdesk

MARCH 24, 2020

In my previous blog , I took you through the key characteristics of a true AI-powered knowledge base. Now, we’re going to dive into the different stakeholders within and outside of the contact center who will benefit from this evolution of the traditional knowledge base, and how you can use it to transform your customer experience. . A true AI-powered knowledge base benefits: Customers. Knowledge Base Administrators.

Self service 51
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Self service Average Handle Time Virtual Agent First call resolution 51

How to Build a Helpful Knowledge Base

HelpCrunch

DECEMBER 23, 2019

One of the greatest things about a good knowledge base is that it places you in a very proactive position.You do not wait for the customer to call you, write an email or raise a [ … ]. The post How to Build a Helpful Knowledge Base appeared first on HelpCrunch blog. Customer service

Customer Service 54
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Customer Service 54

Is a Professional Knowledge Base Worth the Investment?

Unymira

SEPTEMBER 13, 2018

A professional Knowledge Base is usually an investment into a new software product that aims to improve processes for a certain department. This article will outline a possible impact that a professional knowledge base can make in a contact center environment. Knowledge Base Knowledge Management

Contact Center 48
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Contact Center Management 48
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