The Knowledge Base is Dead, Long Live the Knowledge Base!

Nicereply

The knowledge base has been considered a crucial component of providing self-service for years. And now knowledge bases as we’ve always known them are dead. Here’s what it all means: The way we consume knowledge is changing. The traditional knowledge base is fading.

7 Easy Steps For Building A Knowledge Base

Knowmax

The post 7 Easy Steps For Building A Knowledge Base appeared first on Knowmax. Knowledge Base building a knowledge base how to create a knowledge base

87
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

5 benefits of knowledge base tools for customer service

Knowmax

The post 5 benefits of knowledge base tools for customer service appeared first on Knowmax. Knowledge Base benefits of knowledge base tools knowledge base creation tools knowledge base modules knowledge base tools knowledge based system tools

Knowledge Base SEO: 5 Easy Ways to Optimize Your Knowledge Base Articles

HelpCrunch

The post Knowledge Base SEO: 5 Easy Ways to Optimize Your Knowledge Base Articles appeared first on HelpCrunch blog. Did you know that 89% of customers are more likely to make another purchase if they have a positive customer service experience on your website?

Sales 97

Leadership Panel: Lessons Learnt from a Global Support Community

Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums

Are you struggling to support your global community? Or, are you not even sure where you should start. Establishing a global support community comes with many many questions. How do you encourage your customers to help others? What are the key metrics to measure? What are the biggest challenges? Our super panel consists of community leaders from around the world, each of whom, have experienced and overcome the challenges of a global support community. They are ready to share the trials and triumphs, and everything in between, on the road to a successful community.

8 Ways to Measure Your Customer Service Knowledge Base Success

Nicereply

Offering self-service options are great, but how can you actually know if your customer service knowledge base is successful? As less-complex tickets are eliminated by customers using your knowledge base , agents become more focused on difficult technical problems.

Live Chat Knowledge Base: An Ingredient to Improve Your Customer Service

Nicereply

In this article, you will learn how to improve customer service thanks to live chat knowledge base. Live chat is a web-based communication channel that business organizations use to communicate with their customers in real-time through messaging.

The Tribal Knowledge Base – Sharing the Wisdom in Customer Service

TechSee

This results not only in high costs for recruiting and training new agents – $7,500 per employee – but also the loss of knowledge when experienced staff leave. This gap in experience and knowledge is exacerbated by rapidly rising levels of issue complexity in the Smart Home era.

How To Get Started With Knowledge Base For Customer Engagement?

Knowmax

The post How To Get Started With Knowledge Base For Customer Engagement? Knowledge Base customer engagement knowledge baseappeared first on Knowmax.

52

6-Point Checklist For Choosing A Knowledge Base Builder

Knowmax

The post 6-Point Checklist For Choosing A Knowledge Base Builder appeared first on Knowmax. Knowledge Base knowledge base builder knowledge base builder software knowledge base creator

52

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

engagement hub which consolidates omnichannel interactions, knowledge, AI, analytics, and administration into one platform. is based on intelligent understanding of the problems faced by the. based on incomplete information or ambiguous circumstances, and.

5 Easy Steps To Build A Support Knowledge Base

Knowmax

The post 5 Easy Steps To Build A Support Knowledge Base appeared first on Knowmax. Knowledge Base customer support knowledge base support knowledge base

12 Inspirational Knowledge Base Examples Worth Following

HelpCrunch

The post 12 Inspirational Knowledge Base Examples Worth Following appeared first on HelpCrunch blog. Gone are the times when we were sitting in the libraries flicking through tons of books in search of information.

Knowledge Base Article Templates That Unweight Your Writing Burden

HelpCrunch

The post Knowledge Base Article Templates That Unweight Your Writing Burden appeared first on HelpCrunch blog. Ah, you’re being on the right track at long last. The fitting software is chosen and everything is all set for the trouble-free customer self-service.

Creating a knowledge base: The difference between SharePoint and Knowmax

Knowmax

The post Creating a knowledge base: The difference between SharePoint and Knowmax appeared first on Knowmax. Knowledge Base building knowledge base in sharepoint create a knowledge base creating knowledge base in sharepoint sharepoint knowledge base

52

Creating a knowledge base: The difference between SharePoint and Knowmax

Knowmax

The post Creating a knowledge base: The difference between SharePoint and Knowmax appeared first on Knowmax. Knowledge Base building knowledge base in sharepoint create a knowledge base creating knowledge base in sharepoint sharepoint knowledge base

52

DIY knowledge base for handling customer calls with ease

Knowmax

DIY knowledge base for handling customer calls with ease. Knowledge Base create your own knowledge base diy knowledge base do-it-yourself knowledge base knowledge base platform

52

Working Through the Stages of Grief With Your Knowledge Base

Guru

Imagine you work at a startup where you’ve been in charge of knowledge management and internal communications for the past three years. In the second year, you implemented a new knowledge base tool

5 Benefits of a customer-facing knowledge base tools

Knowmax

5 Benefits of a customer-facing knowledge base tools. Knowledge Base benefits of knowledge base tools km tools knowledge base creation tools knowledge base tools knowledge based system tools

52

Knowledge base system- 4 features of KMS that elevate CX

Knowmax

Knowledge base system- 4 features of KMS that elevate CX. KM Software Knowledge Base knowledge base knowledge base benefits knowledge base for support agents knowledge base platform knowledge base software knowledge base system

52

Knowledge Base In AI: The Need And Benefits

Knowmax

The post Knowledge Base In AI: The Need And Benefits appeared first on Knowmax. Artificial Intelligence Knowledge Base knowledge base in ai knowledge base in artificial intelligence

52

What is a Knowledge Base?

Unymira

Knowledge is the lifeblood of a business. Knowledge Base Knowledge ManagementIt is the sum of everything that the business has been able to accomplish over its existence, as well as the collection of less important information that relates to the specific functionalities of products/services or general business operations.

DIY knowledge base for handling customer calls with ease

Knowmax

The post DIY knowledge base for handling customer calls with ease appeared first on Knowmax. Knowledge Base create your own knowledge base diy knowledge base do it yourself knowledge base

52

Knowledge Base Security

Unymira

Knowledge Base Contact Center SecurityIn the past few years the need for data security has continued to grow in importance. There are now too many to count stories of data breaches that have ended up costing companies millions, even billions in revenue and lost reputation.

What’s the Difference between FAQs vs. Knowledge Base? Everything You Need to Know

HelpCrunch

The post What’s the Difference between FAQs vs. Knowledge Base? Sometimes you are crawling around Google to find the answer regarding the tool you are using for business. Some links are bringing you to regular commercial pages where, to be honest, nothing is clear. Brands [ … ].

83

COVID-19: How Knowledge Base Management Enables Call Center Continuity

Bold360

Knowledge is power, especially during the COVID-19 pandemic when both individuals and organizations alike are struggling with uncertainty. When knowledge is stuck in silos, available for the few and shared by the few, your company has a continuity problem.

4 Simple steps to curate your live chat knowledge base

Knowmax

The post 4 Simple steps to curate your live chat knowledge base appeared first on Knowmax. Knowledge Base Live chat customer service Live chat knowledge base Live chat script Live chat support script

Features of knowledge base that improve CX by 60%

Knowmax

Features of knowledge base that improve CX by 60%. KM Software Knowledge Base Benefits of Knowledge base knowledge base benefits

52

4 Benefits of a Knowledge base for self service

Knowmax

4 Benefits of a Knowledge base for self service. Knowledge Base knowledge base for customers self service knowledge base

9 Best Knowledge Base Software in 2020

HelpCrunch

Quality help center starts with the best knowledge base software. Check these 9 knowledge base tools to choose the best one in 2020. The post 9 Best Knowledge Base Software in 2020 appeared first on HelpCrunch blog.

Why move from Legacy document management to a future-ready knowledge base?

Knowmax

Why move from Legacy document management to a future-ready knowledge base? Knowledge Base

7 Compelling Benefits Of A Knowledge Base to Consider

HelpCrunch

The post 7 Compelling Benefits Of A Knowledge Base to Consider appeared first on HelpCrunch blog. Some of you might have preconceived notions when it comes to self-service. I’d say that it’s for nothing.

Five Types of Badly Written Knowledge base Articles (with examples)

Unymira

A knowledge base article is like an apple. Knowledge Base Customer Service Knowledge ManagementA fresh, crisp apple makes a wonderful snack, bakes a delicious pie, and brightens a green salad.

Knowledge base for customer support – How to create & manage effectively

Knowmax

Knowledge base for customer support – How to create & manage effectively. Knowledge Base knowledge base knowledge base for customer service

How to create a corporate knowledge base?

ViiBE Blog

Unfortunately, when an employee leaves, this knowledge often leaves with them. In technical roles, knowledge gaps can emerge when knowledgeable employees with decades of experience decide to retire. So how does a company preserve its employee knowledge in the long term?

Complete knowledge base management guide for enterprises

Knowmax

Complete knowledge base management guide for enterprises. KM Software Knowledge Base

5 Best Practices on how to implement a Knowledge Base

Unymira

Implementing a knowledge base in your organization can bring far-reaching benefits for employee productivity and customer service KPIs. Knowledge Base Knowledge Management

How to integrate knowledge base with WhatsApp

Knowmax

How to integrate knowledge base with WhatsApp. Knowledge Base whatsapp integration

52

Knowledge based system – 7 things to consider while choosing KM partner

Knowmax

Knowledge based system – 7 things to consider while choosing KM partner. Knowledge Base knowledge base for support agents knowledge base platform knowledge base software knowledge base system

52

4 Steps To Implement a Knowledge Base Management System?

Knowmax

4 Steps To Implement a Knowledge Base Management System? Knowledge Base knowledge base system