Knowledge Base Security

Unymira

Knowledge Base Contact Center SecurityIn the past few years the need for data security has continued to grow in importance. There are now too many to count stories of data breaches that have ended up costing companies millions, even billions in revenue and lost reputation.

What is a Knowledge Base?

Unymira

Knowledge is the lifeblood of a business. Knowledge Base Knowledge Management

4 Challenges of Implementing a Knowledge Base

Unymira

Implementing a knowledge base can bring substantial long-term improvements. Knowledge Base Knowledge ManagementBut introducing new software requires careful planning in advance. Here are four common pitfalls companies fall into and how to avoid them.

Benefits of a Knowledge Base

Unymira

Here we will discuss the benefits of a professional knowledge base. Knowledge Base Knowledge Management

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

engagement hub which consolidates omnichannel interactions, knowledge, AI, analytics, and administration into one platform. is based on intelligent understanding of the problems faced by the. based on incomplete information or ambiguous circumstances, and.

Common Knowledge Base Pitfalls

Insite Managed Solutions

Overcoming Knowledge Management Challenges Knowledge management (KM) should be the hub of an organization. We understand that without an effective knowledge base, employees would struggle to address many complex situations which arise during customer service.

3 reasons to use a Knowledge Base with Salesforce Lightning

Unymira

Salesforce is the top CRM system today but in order to best serve your customer across all channels, your company’s internal knowledge has to be accurate, up-to-date and easy to find. Ensure all three with a knowledge base. Knowledge Base Knowledge Management

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Is a Professional Knowledge Base Worth the Investment?

Unymira

A professional Knowledge Base is usually an investment into a new software product that aims to improve processes for a certain department. This article will outline a possible impact that a professional knowledge base can make in a contact center environment.

New report finds dissatisfaction in knowledge-based authentication

TRUSTID

For several years contact center and security analysts have warned about the dangers of relying on knowledge-based authentication (KBA) to identify callers over the phone.

How to create Welcome messages and Away messages-Kommunicate knowledge base

kommunicate

The post How to create Welcome messages and Away messages-Kommunicate knowledge base appeared first on Kommunicate Blog. Knowledge BaseHere are the steps to set up welcome messages and away messages in kommunicate.

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Professional Knowledge Base Versus SharePoint

Unymira

Knowledge is an essential part of every organization. As an organization grows knowledge that is essential to the functioning of the organization is acquired. Customer Service Knowledge Management

Guest Blog: Why Knowledge Base Integration with Live Chat Is Important for Better Customer Support

ShepHyken

You can effectively accomplish that by integrating your knowledge base with live chat software. Therefore, you should really use live chat to its full potential and integrate it with your knowledge base as soon as possible.

Is Your Knowledge Base Optimized for Mobile?

Mindtouch

Testing, One, Two … The question remains: is your knowledge base optimized for mobile? Some simple web analytics will reveal the percentage of mobile visitors to your knowledge base site. Pick up your phone (chances are, it’s no farther than five feet away ), navigate to your knowledge base site, and start playing around. It shouldn’t take long to get an impression of the mobile experience on your knowledge base.

New report finds dissatisfaction in knowledge-based authentication

TRUSTID

For several years contact center and security analysts have warned about the dangers of relying on knowledge-based authentication (KBA) to identify callers over the phone.

6 Reasons Spring is the Perfect Time to Clean Up Your Knowledge Base

Guru

It’s easier to approach knowledge base maintenance as an ongoing activity than as a quarterly (or yearly) activity. knowledge management

Knowledge Base Integration With Live Chat – the Best Recipe for Customer Support

ProProfs Blog

It is important to note that most often this is not the fault of the customer service agent either – it may just happen that they do not have access to the latest information, or they may be relying on their own experience or personal knowledge. The Solution – A Centralized Knowledge Base.

3 Knockout Knowledge Base Examples To Learn From

Mindtouch

Boy howdy, do we love a good knowledge base. Given our enthusiasm for spot-on help sites, it should come as little surprise that we poke around the interwebs from time to time, looking for stellar knowledge base examples. Given the subject matter (taxes), the medium (computer software), and the number of customers (many), Avalara needs a rock solid knowledge base for all those people who would rather not call in for support.

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Does Your Knowledge Base Really Answer Your Customers' Questions?

inSided

Online knowledge bases are becoming more and more of a ‘hygiene factor’ for consumer tech brands.

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Building the Perfect Knowledge Base Template Article

Comm100

Creating a knowledge base is a great way to offer quick solutions for your customers and ease the strain on your customer service team. The main purpose of a knowledge base is to show customers how to do something with your product or your website and solve a need.

Linking Self-Service to your Knowledge Base

Insite Managed Solutions

Today, more and more customers expect self service options, and an effective knowledge management system can empower this. If you know you have a consistent knowledge base, perhaps it’s time to take it a step further to enable self-service options.

5 Best Practices on how to implement a Knowledge Base

Unymira

Implementing a Knowledge Base in your organization can be a time-consuming process. Many companies avoid implementing a Knowledge Base because they have had a negative experience with their homegrown solutions or former knowledge initiatives. Knowledge Management

How to fill your knowledge base in less time

ScreenSteps Call Center

THE biggest challenge that we see companies encounter is getting started creating content. We see two camps: The " Document Everything We Can Think of" crowd. The "Create the Perfect Plan Before We Start" crowd. They both run into trouble.

From Knowledge Base to Virtual Agents: The Shift to AI-powered Self Service

TechSee

In the early days of self service, companies implemented static channels such as FAQs, how-to videos, troubleshooting guides, and knowledge bases. The post From Knowledge Base to Virtual Agents: The Shift to AI-powered Self Service appeared first on Techsee.

Knowledge Base Template: 5 Easy Steps to Create Your Own from Scratch

Kayako

It turns out the company’s customer service portal has a section called “ Building Instructions ” where customers can search for manuals based on their set number, theme, and year. A knowledge base offers your customers 24/7 support. What is a knowledge base article?

What Is a Knowledge Base and Why Is It Useful?

Comm100

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a large part in helping organizations to meet this need. Internal Employee Knowledge Base.

Knowledge Base Examples: 6 Tips for Clean, Professional KBs

Comm100

One way to achieve customer service consistency is to create a knowledge base as a single, infallible point of knowledge for customers or even for your staff. Knowledge Base Best Practice: Make your main categories and search bar front and center.

Quick Tips to Build a Smart Knowledge Base

Amity

A knowledge base has the power to greatly improve your user experience. To make an effective, smart, and easy-to-use knowledge base, it's important to take several steps. You need a clean design to dominate your whole knowledge base and you must work on it right away.

Quick Tips to Build a Smart Knowledge Base

Amity

A knowledge base has the power to greatly improve your user experience. To make an effective, smart, and easy-to-use knowledge base, it's important to take several steps. You need a clean design to dominate your whole knowledge base and you must work on it right away.

Why Is It Important to Have Customer Service Knowledge Base Software?

Provide Support

Why Is It Important to Have Customer Service Knowledge Base Software? So, let’s see how you can make your customer service better by relying on customer service knowledge base software, and also why this is so important nowadays.(.).

Are These 4 Things Missing From Your Knowledge Base CRM Integration?

Mindtouch

A good knowledge base CRM integration should empower agents to do their jobs more efficiently. The question, however, remains: Is your knowledge base CRM integration all it can be? Search, View, and Navigate Knowledge Base Content Without Leaving the CRM. In a similar vein, agents need the ability to share knowledge directly with the customer with the click of a button. You’d be surprised how many knowledge base CRM integrations miss it.

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5 Best Practices for Keeping a Killer Knowledge Base

Kayako

Answer: When they are a writing a knowledge base to help customers solve their problems quickly and reduce repetitive conversations with your support team. Writing documentation for a knowledge base is hard. A knowledge base is how you communicate with customers.

What do I Need to Know to Create a Knowledge Base?

Comm100

A knowledge base is a great way of communicating with customers. You might, however, be puzzled as to which architecture to use, choosing between a customer facing and employee facing knowledge base, and what strategies to use. Who Owns the Knowledge?

How to build the perfect knowledge base: the tools you will need

Inbenta

In addition, 91% of people would gladly use a tailored knowledge base if offered the chance. The advantage of employing an effective knowledge management system is clear and the results are a win for customers. It is also a no-brainer for companies – an effective knowledge base ensures a high rate of ticket deflection. NLP: the foundation for a perfect knowledge base.

How to write a knowledge base article

LiveChat

The main aim of a knowledge base article is to show your customer how something can be done, either on your website or with your product. If you want to create a knowledge base , you need to fill it with articles. Knowledge base article checklist.

5 Ways to Enhance Your Customer Experience with a Knowledge Base

CX Journey

Knowledge base Frequently asked questions (FAQs) Online forums and communities Interactive voice response (IVR) Chatbots And of all these self-service options available, knowledge base is the most-preferred choice of self-service. What is a knowledge base?

How to Use Internal Knowledge Base and Why is It Worth It

LiveChat

We’ve created Internal Knowledge Base you can install in the LiveChat application. How Internal Knowledge Base can help you. The Internal Knowledge Base is created by a company strictly for internal use. Internal or public knowledge base.

How to write a knowledge base article

LiveChat

The main aim of a knowledge base article is to show your customer how something can be done, either on your website or with your product. If you want to create a knowledge base , you need to fill it with articles. Organizing the knowledge base article.

Call Centers: Here Are 10 Knowledge Management Mistakes That You May Be Making

Zingtree

Knowledge management is one of the most important business functions in any industry – for call centers, in particular, having an effective knowledge base isn’t just a nice-to-have, it’s necessary. What do you think about the future of knowledge management?

99.5%+ or Bust: How Uptime Impacts Your Customer Experience

Mindtouch

They’ll search for knowledge base articles while they’re riding the elevator up to work. In the world of knowledge management software , uptime measures the availability of various services powered by the platform, including self-service sites.

A Q&A with Unymira’s Chris Rall

Contact Center Pipeline

Whether you have one channel, multiple channels or are looking to transition to an omnichannel environment, a well-thought-out knowledge management strategy should be the foundational step for moving forward. Technology call center contact center knowledge base Knowledge ManagementFor the modern contact center, delivering high-quality human or digital customer service requires quick access to accurate and actionable information.