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Writing a great knowledge base article is a lot of work. Knowledge Management Customer ExperienceI’m not going to lie. Your writing must be precise, concise, and easy-to-read. MORE
In my previous blog , I took you through the key characteristics of a true AI-powered knowledge base. A true AI-powered knowledge base benefits: Customers. Knowledge Base Administrators. The post Who benefits from an AI-powered knowledge base? MORE
How to organize customer service content using knowledge base? Customer Experience MORE
Salesforce is the top CRM system today but in order to best serve your customer across all channels, your company’s internal knowledge has to be accurate, up-to-date and easy to find. Ensure all three with a knowledge base. Knowledge Base Knowledge Management Salesforce MORE
For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. Use this blog post to learn how to create an internal knowledge base in just four easy steps. Choose your knowledge base type. MORE
Quality help center starts with the best knowledge base software. Check these 9 knowledge base tools to choose the best one in 2020. The post 9 Best Knowledge Base Software in 2020 appeared first on HelpCrunch blog. MORE
Overcoming Knowledge Management Challenges Knowledge management (KM) should be the hub of an organization. We understand that without an effective knowledge base, employees would struggle to address many complex situations which arise during customer service. A business’s core knowledge base is one of their most invaluable assets, yet still, we meet so many clients who have overlooked important metrics to understand its effectiveness. MORE
Knowledge Base Contact Center SecurityIn the past few years the need for data security has continued to grow in importance. There are now too many to count stories of data breaches that have ended up costing companies millions, even billions in revenue and lost reputation. MORE
Why enterprises need to invest in a hosted knowledge base. KM Software Knowledge Base knowledge base MORE
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Implementing a knowledge base can bring substantial long-term improvements. Knowledge Base Knowledge ManagementBut introducing new software requires careful planning in advance. Here are four common pitfalls companies fall into and how to avoid them. MORE
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Although 91% of companies have invested heavily in contact center knowledge bases, very few are seeing real ROI. Most knowledge bases are hindered by poor usability. Proactive knowledge suggestions. Creating a visual contact center knowledge base. MORE
A knowledge base article is like an apple. Knowledge Base Customer Service Knowledge ManagementA fresh, crisp apple makes a wonderful snack, bakes a delicious pie, and brightens a green salad. MORE
“I know they do stuff, I’m just not exactly sure what that stuff is.”. How many times have you heard (or let’s be honest, said ) those words from one of your colleagues in reference to another team or department? MORE
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Whether it’s a finicky software product or a purchase from a company with a complicated return policy, most consumers have turned to a company’s knowledge base in an attempt to get their questions answered faster. What are the key characteristics of an AI-powered knowledge base? MORE
This is where your Knowledge Base comes in. Your Knowledge Base: An Underused Wealth of Knowledge. Chances are your business already has a treasure trove of answers to common questions housed in a Knowledge Base. Improve Your Knowledge Base Itself. MORE
A badly written knowledge base article is like the tainted clam in the linguine. Knowledge ManagementIt probably won’t kill you, but you aren’t going to feel very well after eating it. MORE
52 Knowledge base tips & best practices: hacks to enhance productivity. KM Software Knowledge Base MORE
Complete knowledge base management guide for enterprises. KM Software Knowledge Base MORE
Maintaining a knowledge base full of well written articles is as difficult as keeping a preschool playroom tidy. Knowledge Base Knowledge Management Contact Center MORE
This results not only in high costs for recruiting and training new agents – $7,500 per employee – but also the loss of knowledge when experienced staff leave. This gap in experience and knowledge is exacerbated by rapidly rising levels of issue complexity in the Smart Home era. MORE
The best knowledge base software is the backbone of any good customer service operation. A knowledge base most commonly functions as a library of information to answer customer questions. Most commonly, a knowledge base is customer-facing and functions like a FAQ page. MORE
Knowledge base: How to create one for customer service? Bot Training Decision Trees Knowledge Base Picture Guides Self service MORE
Knowledge is power, especially during the COVID-19 pandemic when both individuals and organizations alike are struggling with uncertainty. When knowledge is stuck in silos, available for the few and shared by the few, your company has a continuity problem. MORE
The post 12 Inspirational Knowledge Base Examples Worth Following appeared first on HelpCrunch blog. Gone are the times when we were sitting in the libraries flicking through tons of books in search of information. MORE
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SEO knowledge base: Create Google optimized customer service content. Knowledge Base MORE
Knowledge is the lifeblood of a business. Knowledge Base Knowledge ManagementIt is the sum of everything that the business has been able to accomplish over its existence, as well as the collection of less important information that relates to the specific functionalities of products/services or general business operations. MORE
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If you provide your target customers with a centralized web-based knowledge base of information, helping them find the solutions to their pain points on their own, without the hassle of phone calls to your contact center, you need to make sure they receive the best customer support within your knowledge base. You can effectively accomplish that by integrating your knowledge base with live chat software. MORE
Enter customer education, or as they say in customer term vocabulary, customer knowledge base. At its core, no matter the purpose, a knowledge base solely supports the customers to ascertain solutions and attain success in their efforts. What is Customer Knowledge Base? MORE
Implementing a knowledge base in your organization can bring far-reaching benefits for employee productivity and customer service KPIs. Knowledge Base Knowledge Management MORE
Benefits Of Having An Internal Knowledge Base At Enterprises. Customer Experience Knowledge Base agent experience Agent Learning Employee Onboarding knowledge base MORE
Knowledge Base Benefits For Call Centers. Decision Trees Knowledge Base Knowledge Management Picture Guides MORE
Here we will discuss the benefits of a professional knowledge base. Knowledge Base Knowledge ManagementWhen considering a new solution to add to your company portfolio, the top items to consider are “What are the benefits and return on investment this solution will bring to my organization?” MORE
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The post 7 Compelling Benefits Of A Knowledge Base to Consider appeared first on HelpCrunch blog. Some of you might have preconceived notions when it comes to self-service. I’d say that it’s for nothing. MORE
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Top 6 best practices for creating better knowledge base content. KM Software Knowledge Base knowledge base MORE
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