Tethr

APRIL 7, 2020

Your business spent months crafting the perfect execution, strategy, agenda, marketing materials and social media posts for your large onsite event, and COVID-19 swooped down and said: “Not today, pal. You can postpone the event for a later date that you won’t be able to guarantee. You can decide to offer the event online.

Gamification 66

Gamification outsourcing Marketing Technology 66

CCNG

NOVEMBER 9, 2022

Integrate holistic coaching, intelligent workflows, gamification, performance-based compensation and other capabilities to engender teamwork, accountability and collaboration. Celebrate everything—birthdays, work anniversaries, awards and performance milestones and other events via private and public communication and festivities.

Gamification 195

Gamification Customer Experience CCNG Employee engagement 195

Call Journey

JULY 25, 2019

nGUVU integrates Conversation Analytics with advanced gamification technology to drive employee engagement, intrinsic motivation, and performance. Both Call Journey and nGUVU will be attending the Genesys G-Summit event series in Wellington, New Zealand and Melbourne, Australia. Agents are the core of one’s business.

Gamification 72

Gamification Technology Employee engagement Engineering 72

Call Design

JANUARY 20, 2022

These forms of engagement building events are compelling and demonstrate a commitment to employees. Another method of building engagement that is pivoting is gamification. The Power of Gamification. The adoption of gamification in contact centre’s is running full throttle – because it works!

Gamification 78

Gamification Coaching Construction Employee engagement 78

Outsource Consultants

JUNE 6, 2022

Implement Gamification Systems. Anyone who’s ever taken a quick evening walk to “hit their steps” or took a few moments to practice French after their Duolingo app reminded them they were in danger of losing their streak knows that gamification can be highly effective. A recent study showed that 80 percent of U.S.

Gamification 128

Gamification At home agents Morale Employee engagement 128

CSM Magazine

DECEMBER 22, 2023

Examples of interactive ads that use OOH solutions include augmented reality ads, gamification, and experiential marketing. Gamification adds an element of fun to regular billboards, such as turning it into a game to engage the public.

Marketing 52

Marketing Advertising Gamification Transportation 52

Noble Systems

DECEMBER 4, 2019

In addition to a VoC platform, other enabling customer feedback technologies are speech analytics and gamification. Gamification uses game mechanics to motivate and reward employees for exhibiting desired behaviors, including gathering customer feedback. Gamification Also Rewards Customers for Their Feedback.

Feedback 80

Feedback Gamification Analytics Customer centricity 80

Noble Systems

JUNE 7, 2019

The event was held in Clearwater Beach, Florida, from April 24-26. One of Paul’s favorite topics to write about is gamification – he has an extensive catalog of published analysis on the technology. So naturally, he was delighted by the event’s heavy focus on gamification, coaching, and learning management.

Gamification 75

Gamification Contact Center Coaching Education 75

CCNG

SEPTEMBER 27, 2023

GETTING PRACTICAL Amid contact centers scrambling to utilize omnichannel while engaging employees with gamification software and IT departments driving toward AI solutions, helping the agent to find the answers quickly for customers seems to have fallen by the wayside. All this costs more money. It’s a vicious cycle.

Management 195

Management Average Handle Time Self service First call resolution 195

DMG Consulting

APRIL 8, 2024

However, it’s still difficult (if not impossible) to accurately plan for unanticipated severe weather events or other “acts of God” that significantly alter the volume of work and availability of resources. And these applications are also designed to allow administrators to make changes to address exceptions.

Management 62

Management Gamification Contact Center Consulting 62

Noble Systems

DECEMBER 4, 2019

In addition to a VoC platform, other enabling customer feedback technologies are speech analytics and gamification. Gamification uses game mechanics to motivate and reward employees for exhibiting desired behaviors, including gathering customer feedback. Gamification Also Rewards Customers for Their Feedback.

Feedback 52

Feedback Gamification Analytics Customer centricity 52

Fonolo

JANUARY 8, 2019

From January 20 – 23, 2019, a whopping 3,000 customers, partners, industry analysts, and executives will congregate in Austin, Texas for the event. This event is one of the most significant investments your company will make all year, as the ultimate objective is to help attendees achieve maximum value from their Avaya solutions.

Abandon rate 73

Abandon rate Gamification Contact Center Technology 73

Fonolo

OCTOBER 9, 2018

Fonolo has many events on the horizon, but is especially excited to be a first-time exhibitor at SOCAP’s Re-Imagine Customer Care Conference , October 21-24, 2018, at the Grand America Hotel in Salt Lake City, Utah. More information about this event can be found at [link]. Call Center 101: The Golden Rules of SLAs.

Customer Care 78

Customer Care Gamification industry standards Service level 78

Totango

FEBRUARY 14, 2022

Provide early access to a new educational resource or event. Quality time doesn’t have to mean taking your customer out for a nice meal or inviting them to a special event (which is much more difficult in our post-COVID world). Use gamification methods to encourage customers to use and engage with your product regularly.

Gamification 85

Gamification Education Enterprise Personalization 85

Call Design

MAY 6, 2019

The fun of gamification. One of the newest tools in a personnel leader’s arsenal is gamification. Reduced to its fundamentals, gamification involves turning a pre-existing task or process into a game. In fact, when properly implemented, gamification can enhance employee motivation by 51.6 percent, according to Karl Kapp.

Gamification 60

Gamification Education Management Personalization 60

Call Design

MAY 6, 2019

The fun of gamification. One of the newest tools in a personnel leader’s arsenal is gamification. Reduced to its fundamentals, gamification involves turning a pre-existing task or process into a game. In fact, when properly implemented, gamification can enhance employee motivation by 51.6 percent, according to Karl Kapp.

Gamification 60

Gamification Education Management Personalization 60

CSM Magazine

AUGUST 4, 2023

This could be something as simple as offering discounts on future purchases or providing exclusive access to special events or promotions in exchange for points earned through purchases or other activities related to the brand. If hosting physical events is not feasible, consider hosting webinars instead.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

ScreenSteps Call Center

NOVEMBER 2, 2020

When our team visits conferences such as ICMI, CCW, and local events like the Northeast Contact Center Forum, we see dozens of different approaches to improving these two metrics that focus in one of these three areas: Motivation (e.g. gamification), Improving retention of information (e.g. coaching).

Call Center 52

Call Center Gamification Coaching Metrics 52

Fonolo

JUNE 17, 2021

Add some fun to your workplace and improve company culture with spontaneous celebrations, prizes for strong performance, and other events to keep the office lively. If your staff are starting to feel fatigued, consider changing the dynamic with gamification! However, a little fun goes a long way when it comes to employee engagement.

Call Center 140

Call Center Morale Gamification Employee engagement 140

Balto

JUNE 3, 2022

Social events are one of the easiest ways to give agents a sense of community at work, but the number of contact centers that host social activities has fallen by more than 25% since 2015. Investing in a solution that supports gamification elements like badges, challenges, and leaderboards can do wonders for engagement.

Gamification 52

Gamification Scripts Contact Center Surveys 52

Liveops

MARCH 11, 2021

Liveops leverages a social network platform that includes gamification, events and networking among agents. . Hosted events can merge fun and networking and encourage buddy systems within the organization. Provide professional development. This is a new competitive advantage in a hybrid model.

Gamification 118

Gamification Enterprise Contact Center Contact center software 118

Real Blue Sky

JULY 12, 2022

The days of training being a once-a-year event are long gone. Incentives and Gamification. Using incentives and gamification is a great example of using advanced technology in contact center training. Ongoing training enables your organization to maintain high levels of customer service while reducing turnover.

Contact Center 52

Contact Center Gamification Coaching Analytics 52

Playvox

MARCH 12, 2024

Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. Positive reinforcement with tools like these can boost morale and lead to a more satisfied and motivated call center organization.

Morale 78

Morale Gamification Contact Center Quality management 78

JustCall

MARCH 6, 2023

This creates positive energy, which is enhanced by virtual team-building events and similar activities for agent and call center productivity. Gamification Gamification refers to the process of using elements from online games in other areas. That is to create a suitable environment to support customer service operations.

Call Center 52

Call Center Gamification Metrics Upselling 52

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. Also, try to take a lead role in organising company-wide events, which get different departments mixing. Make internal knowledge easily available – move away from “knowledge management” and towards “knowledge sharing”.

Gamification 105

Gamification Brand ambassadors Analytics Enterprise 105

JustCall

MARCH 9, 2023

Recorded calls also act as legal evidence in the event of litigation with any customer. Complete CRM integration, omnichannel strategy, AI virtual assistant, salesforce gamification, etc., Listening to calls can help agents determine possible obstacles, reasons behind customer dissatisfaction, and points of progress.

Contact Center 52

Contact Center Interactive Voice Response Customer Service Contact center software 52

DMG Consulting

APRIL 8, 2024

Deep neural networks are used in employee self-service modules to generate simulations that automate processes for time-off requests, event scheduling, shift swaps, and more. WFM vendors are also looking for creative ways to motivate agents via gamification to self-schedule hard-to-fill shifts and hours.

Self service 48

Self service Agent Empowerment Contact Center Gamification 48

CSM Magazine

SEPTEMBER 8, 2023

Consider festive seasons or unexpected global events; businesses that employ dynamic pricing can easily adjust to these shifts. Gamification is like the sprinkle of excitement atop the cake of shopping. This method is all about adjusting prices based on various factors in real time.

Gamification 52

Gamification Entertainment Advertising Analytics 52

Fonolo

JANUARY 31, 2023

Most people think of training as a one-time event or program, but that’s just the tip of the iceberg. Use incentives and gamification Call center training material can get pretty dry. Add a few gamification elements and your call center will be singing. How to Buy Contact Center Software 6.

Call Center 141

Call Center Contact Center Coaching Gamification 141

Tethr

MAY 11, 2020

Gamification works. Try to get your team to volunteer together for local, charitable events on a monthly or quarterly basis. By holding semi-regular team building events, agents can get the breaks they need while also collaborating on ideas they can bring to the workplace for months to come. Everyone loves a good challenge.

Call Center 69

Call Center Morale Gamification First call resolution 69

ProProfs Blog

APRIL 25, 2019

Loyalty bonuses, gamification, user-generated content are simple but effective tools you can use to increase customer retention. Your correspondence with your customers need not be limited just to letters about the new product you launched, or the new offers available to them; let them know about major events and happenings in your company.

Customer retention 99

Customer retention Gamification Surveys Feedback 99

Liveops

MARCH 15, 2021

Liveops leverages a social network platform that includes gamification, events and networking among agents. . Hosted events can merge fun and networking and encourage buddy systems within the organization. Provide professional development. This is a new competitive advantage in a hybrid model.

Gamification 62

Gamification Enterprise Contact Center Contact center software 62

Calabrio

AUGUST 7, 2019

Anyone working in the contact center industry knows Customer Contact Week (CCW) to be the end-all, be-all event for customer experience, contact center and customer care professionals. When ICCU—the number-one performing credit union in the U.S.

Contact Center 75

Contact Center Interactive Voice Response Gamification Construction 75

Livepro

JUNE 19, 2019

She pitches at startup events such as Launch Festival Sydney, and in July 2018, the collaboration of Pat Inc and V-KAIWA was a finalist in the Bill and Melinda Gates Foundation, XR Education Challenge in LA. Topic: ‘Leveling up your organisation with gamification’. KEYNOTE SPEAKER SYDNEY 25th JULY 2019.

Government 75

Government Gamification outsourcing Consulting 75

DMG Consulting

JANUARY 8, 2018

Business rules can be used to assign content and activities, or generate real-time guidance based on speech or desktop events. Integration of coaching capabilities with a workforce management (WFM) application can minimize scheduling complexity; coaching and eLearning sessions can be automatically scheduled for “optimal” delivery (e.g.,

Coaching 48

Coaching Contact Center Gamification Analytics 48

Outsource Consultants

NOVEMBER 7, 2018

They treat their outsourced contact center partner like an extension of their business and include their agents in their company contests and gamification events. We have clients who have done this and been extremely satisfied with the results. Need a multilingual contact center to provide your customer service? We can help!

Contact Center 64

Contact Center outsourcing Gamification call center solutions 64

Monet Software

MARCH 19, 2020

After all, how do you know whether to use gamification tools or overhaul the hiring process if you haven’t first identified your barriers to workforce buy-in? Other teams are collegial but not particularly driven and unfortunately, creative event planning won’t solve that problem.

Employee engagement 77

Employee engagement Contact Center Gamification Call Center 77