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Six Ways To Stimulate Workforce Connectedness And Electrify Employee And Customer Experience

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Integrate holistic coaching, intelligent workflows, gamification, performance-based compensation and other capabilities to engender teamwork, accountability and collaboration. Celebrate everything—birthdays, work anniversaries, awards and performance milestones and other events via private and public communication and festivities.

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ROBUST KNOWLEDGE MANAGEMENT SYSTEMS CAN CUT COSTS

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GETTING PRACTICAL Amid contact centers scrambling to utilize omnichannel while engaging employees with gamification software and IT departments driving toward AI solutions, helping the agent to find the answers quickly for customers seems to have fallen by the wayside. All this costs more money. It’s a vicious cycle.