DMG Consulting

APRIL 8, 2024

Deep neural networks are used in employee self-service modules to generate simulations that automate processes for time-off requests, event scheduling, shift swaps, and more. This emerging WFM module is a critical piece in enabling the scheduling flexibility and self-service capabilities necessary to attract and retain agents.

Self service 48

Self service Agent Empowerment Contact Center Gamification 48

teleopti

OCTOBER 3, 2019

So, while the concept of self-service for shift preferences, trades, overtime or time-off is nothing new, these latest innovations mark the first time that employees have the power to really manage their own schedules as unexpected life events happen on the day or as appointments pop up in the week ahead.

Self service 59

Self service Contact Center Gamification Service level 59

Calabrio

OCTOBER 15, 2019

This event is the perfect opportunity to let our customers shine by turning the spotlight on the successes they have achieved using Calabrio. Idaho Central continuously improves frontline engagement and performance and encourages agent empowerment—all backed by Calabrio’s integrated workforce management (WFM) platform.

Agent Empowerment 16

Agent Empowerment Technical Support Analytics Gamification 16