CustomerSuccessBox

MAY 26, 2021

If you start looking online for a Customer Success Platform or a solution you’ll most likely come across a lot of discussion about “B2B SaaS, which might cause you to wonder if Customer Success software is only for Subscription-based, B2B companies. How does it help achieve growth in the SaaS economy? What is Customer Success?

SaaS 52

SaaS B2B Upselling Customer Support 52

CustomerSuccessBox

SEPTEMBER 30, 2021

Due to the global Covid -19 lockdown restrictions, remote Onboarding is the perfect solution. Especially customers who are paying $10K- 100K ACV(Average Contract value) per year, given the challenges of the underlying problem your SaaS is solving for them. But you cannot leave every customer to a pure tech touch. Churn is inevitable.

Customer advocacy 52

Customer advocacy B2B B2C SaaS 52

JustCall

MARCH 8, 2023

Diane Magers Founder and Chief Experience Officer at Experience Catalysts Diane Magers is an accomplished senior executive with over 25 years of experience in customer experience, sales, and marketing. She is the Chief Customer Officer at Gainsight and is responsible for leading the post-sales organization. Follow Sue on LinkedIn 7.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

CustomerSuccessBox

DECEMBER 6, 2021

His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augment customer engagement. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Aaron Thompson. Alex Farmer. Rick Adams.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

ChurnZero

FEBRUARY 1, 2019

While modern solutions, features, and functions attract customers, it’s the total experience with a company that leads to long-term customer success—and in education, that can equate to the success of our future workforce,” said Collins. He holds a bachelor’s degree in international business from San Jose State University.

Chief Customer Officer 53

Chief Customer Officer SaaS Education Customer advocacy 53

Amity

JUNE 24, 2018

In the SaaS world, people aren’t looking to buy a product once and move on. They’re looking for a solution that will continue to provide value as the company grows. Blue J Legal is a SaaS company that does exactly this by aligning their team around their customers.

Customer centricity 79

Customer centricity Education SaaS Feedback 79

Education Services Group

JUNE 12, 2018

A Director at a successful SaaS company recently approached me about the role of marketing in customer success. As we discussed possible options for the “future state” of a marketing + customer success partnership, it became apparent that there was no one-size-fits-all solution. sales, customer success, etc.)

Marketing 53

Marketing Education SaaS Sales 53

ChurnZero

NOVEMBER 27, 2019

This along with p roper education, planning and an openness to adjust y our approach are important tools for break ing down barriers to monetization. . By fully understanding the metrics that matter most to a customer , you’ll be best positioned to demonstrate the value and ROI of your solution. . .

Chief Customer Officer 75

Chief Customer Officer SaaS Metrics Education 75

JustCall

NOVEMBER 25, 2022

Their customer experience solutions that prioritize automation optimize the customers’ most crucial customer service processes. The vast partner ecosystem of NICE’s DEVone developer program offers CXexchange applications from partners that are created to interface with NICE CXone. Connect with Customers.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

C Space

JULY 15, 2021

Prior, she had been President of the C Space business in North America for 4 years and spent a decade spearheading the company’s sales and marketing efforts. companies, Comparably has become one of the most used SaaS solutions for employer branding and trusted third party sites for salary and workplace culture data.

SaaS 52

SaaS Education Consulting Consulting 52

ClientSuccess

APRIL 15, 2019

When one looks at the typical SaaS method of sales and customer success, there is a clear funnel in place. While the awareness, education, and selection stages of the sales cycle are well-known and well-defined, the customer success side of this funnel is less well known. Look at Sales. Look at Onboarding.

SaaS 50

SaaS Journey mapping Benchmark Sales 50

Callminer

AUGUST 1, 2017

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Having a reliance on this type of solution is intrinsically inefficient. Contact centers can achieve this by opting for a unified communications solution that is hosted in the cloud, a.k.a. Alex Tebbs.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

ChurnZero

JANUARY 4, 2019

“One customer success trend I’m seeing is the need to develop more repeatable customer education programs. In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

SmartKarrot

JANUARY 18, 2021

Many entrepreneurs have joined the bandwagon of SaaS industry, but they are yet to realize that SaaS growth model is quite different from traditional ones. A deep understanding of SaaS growth levers can take your business to the next level. SaaS is a growing industry. There are some 14 courses in SaaS on Udemy itself.

SaaS 10

SaaS Customer retention Upselling Marketing 10

ChurnZero

JANUARY 10, 2020

As SaaS gets more serious about Customer Success, their representation on the executive and C-suite level will follow (as envisioned in our 2020 Customer Success predictions ; see #2). Lisa was most recently Vice President of North America Customer Services at Oracle and has over 20 years of enterprise software and SaaS experience.

Chief Customer Officer 52

Chief Customer Officer SaaS Customer retention Engineering 52

ChurnZero

JANUARY 15, 2021

For SaaS businesses, protecting the customer base became the main, if not only, priority during this tumultuous time. Partner success will be a growing need in 2021. Aaron Thompson , General Partner, SuccessHACKER. Customer Success will go well beyond SaaS businesses. Ed Powers , Customer Success Consultant.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

Education Services Group

JANUARY 25, 2023

Q: Are both Customer Success and Sales paying attention to the AI input? Joel Passen (JP): Look at Clarity, and there’s a whole handful of these solutions out there. That now has come home to roost in post-Sales, and the customer is dissatisfied.

Finance 52

Finance Sales Morale SaaS 52

Totango

SEPTEMBER 24, 2020

In a real-world sense, however, value is the potential for success a customer gains by partnering with you and your product. The SaaS and subscription markets have many choices available, and low overheads and customizable conditions make switching between business solutions effortless.

Enterprise 78

Enterprise Upselling Accountability Metrics 78

ChurnZero

JANUARY 4, 2019

“One customer success trend I’m seeing is the need to develop more repeatable customer education programs. In the quest for finding scalable ways to help customers realize more value out of the software they buy, more and more software companies are turning to customer education.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49

ClientSuccess

AUGUST 21, 2019

Customers are looking to invest in solutions that help move the needle, which means your product must be able to directly impact some part of their business. While this might seem like an objection during the initial sales process, current customers also make vendor decisions based on price.

Upselling 53

Upselling SaaS Education Sales 53

ChurnZero

AUGUST 21, 2020

In a major economic downturn, hard light is shined on Sales, Marketing, and Customer Success. As new business slows for some lines of business, many SAAS companies will allocate more time to revenue protection, i.e. delivering features that help retain existing customers. Naomi Aiken , Customer Success Team Lead, ChurnZero.

Chief Customer Officer 84

Chief Customer Officer SaaS Sales Marketing 84

Uniphore

JANUARY 25, 2022

Don’t be surprised to see third-party players supplementing more day-to-day operations with digital solutions as industries everywhere continue to modernize. Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more. And it’s easy to see why. 1 tech trend for 2022.

Healthcare 52

Healthcare Banking Enterprise Automotive 52

Amity

JUNE 27, 2018

For our Customer Success meetup in Toronto, we had the privilege of hearing from James Scott , General Partner at SuccessHacker , who helps other companies achieve growth and success through their Customer Success (CS) teams. To maximize the effectiveness of your Customer Success team, hiring CSMs is only part of the solution.

Customer centricity 82

Customer centricity SaaS Education Best practices 82

SmartKarrot

MARCH 21, 2023

Maintain customer engagement by defining the SaaS portfolio of Morning Consult’s customer journey experience. Work closely with the teams from Sales, Service, and Commercial Operations to standardise and improve cross-team processes.

Consulting 19

Consulting Consulting SaaS Benchmark 19

TechSee

JANUARY 25, 2023

He is a visionary with a demonstrated ability to identify customer needs and design a strategy that builds innovative, profitable, and scalable solutions, delivering greater customer loyalty and employee engagement. Mark specializes in finding sustainable solutions for large, messy, customer-facing problems.

Automotive 41

Automotive Management Enterprise B2B 41

Hero Digital

APRIL 15, 2020

ABM could be a great fit for brands that: Have a lengthy or complex sales cycle Offer somewhat complicated solutions that require a significant investment Aren’t well-known and/or aren’t yet the category leaders in terms of market share. For ABM to be effective, Marketing needs to partner with Sales.

B2B 52

B2B Accountability Marketing Sales 52

ChurnZero

DECEMBER 20, 2019

Aaron Thompson , General Partner, SuccessHACKER . Emilia D’Anzica , Partner, Winning by Design . C S and Sales strengthen their bond. . As we move into 2020, I envision a stronger alignment between C S and Sales. I recommend looking to Sales/Sales Op erations teams as the guide.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

ProProfs Blog

DECEMBER 6, 2021

New software solutions are released frequently, and you can always find a better and more robust alternative to meet your needs. These facts reinforce the important roles web forms play in marketing and sales as the first point of contact. The solution supports a drag-and-drop form builder and is suitable for any business use case.

Surveys 78

Surveys Enterprise Feedback CRM 78

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption. own, supervise, and report on customer health and other critical metrics.

Best practices 19

Best practices Metrics B2B Accountability 19

SmartKarrot

JANUARY 5, 2021

His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Allison Pickens. Dave Jackson.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SmartKarrot

MARCH 17, 2022

While B2C loyalty programs are quite popular, B2B SaaS companies have to keep certain best practices in mind. B2B companies need to focus on driving revenue and sales while incentivizing existing loyal customers. Loyalty programs are meant to encourage repeat sales and access new products. Educate customers frequently.

Best practices 10

Best practices B2B B2C SaaS 10

ProProfs Blog

JANUARY 17, 2020

That you bought a SaaS product and then completely forget that it exists? . The SaaS customer lifecycle is something that is continuously growing and ever-evolving. . But, what exactly is this SaaS customer lifecycle? What is SaaS Customer Lifecycle. A clear indicator that the SaaS market is on the rise.

SaaS 161

SaaS Sales Marketing Upselling 161

SmartKarrot

MARCH 29, 2021

Director/Vice President, SaaS Customer Success Location: Reston, VA, US Organization: Resonate As a Sr. Working cross-functionally with other internal teams such as product, marketing, operations, and finance to ensure Resonate meets customers’ business objectives and expectations with Resonate’s products/solutions.

SaaS 10

SaaS Education Finance Best practices 10

SmartKarrot

FEBRUARY 9, 2021

Role: Vice President of Customer Success – SaaS Experience Required! Location: Remote, United States Organization: Jarvis Elliott Jarvis Elliott is looking for a Vice President of Customer Success with experience in the SaaS / eCommerce space. Daily update of the Sales CRM system with accurate customer and pipeline data.

SaaS 10

SaaS Healthcare Accountability Education 10

SmartKarrot

JULY 28, 2021

Identify gaps of inefficiencies and be responsible for building recommendations and solutions on what can be solved with people, process or technology. Collaborate cross-team with Sales, Marketing, and Product to streamline workflows and create a seamless customer experience.

Finance 10

Finance Accountability Upselling SaaS 10

CrazyCall

MAY 20, 2019

Especially when you’re working in sales. To help you stay on the front of the race we’ve compiled a list of 97 super-effective sales tips that will help you take your sales skill to the next level. These are sales tips used by top sales gurus who know all the tricks. Sales Tips from Top Sales Gurus.

Sales 123

Sales Coaching Scripts Education 123

SmartKarrot

NOVEMBER 27, 2020

Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion, and new product adoption. Continually capture and monitor customer business drivers to ensure optimal solutions and further customer engagement with SpyCloud products/services. Identify creative solutions for strategic accounts.

Enterprise 10

Enterprise SaaS Accountability Consulting 10