ChurnZero

MAY 3, 2022

SuccessHACKER is a CS advisory firm with a mission to inspire, educate and empower the people who power the CS economy. Crash Course in Customer Success and SaaS Metrics (with Dave Kellogg). But wait: there’s more (online education). 1: SuccessHACKER. CS Operations: Strategies, Tactics & Goals (RYG Leadership Hour).

Journey mapping 98

Journey mapping Customer centricity SaaS Education 98

Andrew Mcfarland

SEPTEMBER 23, 2022

This is a high-paying job that does not require prior sales experience. However, you must understand SaaS to excel at this position. You can earn as much as $100k per year with a commission as a high-performing software sales rep. They should also be better equipped with sales skills, such as social media and sales for life.

Sales 48

Sales Outbound sales Inbound sales Accountability 48

Totango

MARCH 26, 2021

At one time, customer lifecycle models took a seller-centric perspective which split the pre-sales phase of the customer’s journey from the post-sales phase. A satisfying post-sales experience sets the stage for subscription renewals and referrals, laying a foundation for additional sales. Onboarding.

SaaS 66

SaaS Best practices Upselling Education 66

ChurnZero

FEBRUARY 23, 2023

Second, growth during times of uncertainty is most likely to come from cross-selling and upselling. In other words, it’s far easier to convince someone who already knows, likes and trusts you to buy more—than it is to reach, educate and convert new customers—in a time when most budgets are under scrutiny.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

ChurnZero

FEBRUARY 23, 2023

Second, growth during times of uncertainty is most likely to come from cross-selling and upselling. In other words, it’s far easier to convince someone who already knows, likes and trusts you to buy more—than it is to reach, educate and convert new customers—in a time when most budgets are under scrutiny.

Management 52

Management Customer retention Upselling Chief Customer Officer 52

CustomerSuccessBox

NOVEMBER 2, 2021

A seamless handoff from sales to customer success to implementation is necessary to deliver the promised early value. CS professionals must have felt the grunt of a bad transition from Sales to Customer Success. Why are Sales to CS handoffs a tricky stage? The first step after a sale is successful is onboarding.

Sales 52

Sales Engineering Upselling Customer retention 52

CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. By collecting accurate data and comprehensive information about your customers, you can improve retention, uncover additional sales opportunities, and boost your customer health scores.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

ChurnZero

SEPTEMBER 8, 2021

Join Cloud and SaaS Founders, VC and Execs, in-person, once again in the SF Bay Area! The 7 th SaaStr Annual is the largest non-vendor confab in the world, uniting the global B2B SaaS community both online and off. This educational and networking event will be held on October 6-7 in Washington DC.

Personalization 95

Personalization SaaS Upselling B2B 95

CustomerSuccessBox

FEBRUARY 28, 2022

This is a customer engagement model which helps SaaS businesses drive growth. SaaS firms interested in using the LAER model, to track customer success, should first learn about each phase. Simply put, this stage indicates the typical sales method for introducing a customer to a product or service. What is a LAER model?

Upselling 52

Upselling Customer advocacy SaaS Education 52

Totango

AUGUST 18, 2022

A lot goes into crafting the ideal onboarding process for SaaS products. In the SaaS industry, onboarding is the process of guiding a new customer through the steps they need to start using the product they just purchased. Educating the customer on how your platform can support their business goals.

Journey mapping 92

Journey mapping SaaS Upselling Enterprise 92

ChurnZero

SEPTEMBER 8, 2020

Into SaaS ? Types of companies that aren’t easy: vision-led, sales-led & committee-led. Join the live stream for @SaaStrAnnual @ Home – now @BellaRenney from @tray talking about the key metrics of growth -> expanding and retention as the main drivers [link] #SaaStrAnnual #growth #saas. Talk to more customers.

SaaS 90

SaaS Upselling Customer centricity Engineering 90

ChurnZero

MAY 3, 2022

1: SuccessHACKER SuccessHACKER is a CS advisory firm with a mission to inspire, educate and empower the people who power the CS economy. Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS.

Journey mapping 52

Journey mapping Customer centricity SaaS Education 52

CustomerSuccessBox

MAY 18, 2022

A dedicated AI-powered customer success platform aiding SaaS firms to onboard, retain, upsell and drive MRR. If you are on the verge of reading everything about SaaS, this is the place for business leaders, and SaaS founders including customer success specialists to learn about customer success, growth strategies, and much more!

SaaS 52

SaaS Upselling Education Customer retention 52

CustomerSuccessBox

MAY 26, 2021

If you start looking online for a Customer Success Platform or a solution you’ll most likely come across a lot of discussion about “B2B SaaS, which might cause you to wonder if Customer Success software is only for Subscription-based, B2B companies. How does it help achieve growth in the SaaS economy? What is Customer Success?

SaaS 52

SaaS B2B Upselling Customer Support 52

CSM Practice

JANUARY 13, 2021

In the SaaS world, where revenue generation and business growth depends on the customer’s decision to renew, the customer renewal process demands even more attention. Despite the obvious advantages of mastering and scaling the renewal process as SaaS companies grow, renewals still pose a big challenge for most. Renewal Rate.

SaaS 98

SaaS Customer centricity Accountability Education 98

CustomerSuccessBox

APRIL 18, 2022

Most SaaS businesses fail to align the Product and Customer Success teams to drive great experiences and outcomes. It is no denial of the fact that, in the SaaS world, retention, expansion, and advocacy are the primary sources of revenue growth. This requires proactive, fast, and educational outreach. Final thoughts.

SaaS 52

SaaS Education Upselling Best practices 52

ChurnZero

OCTOBER 1, 2022

Why is it that the need for operations in marketing and sales is never questioned, yet Customer Success isn’t given the same allowance? Q: Should CSM roles close upsell deals? Are they a very expensive support organization or are they a very cheap sales organization? Organizations invest in MQL and SQL processes without fail.

B2C 97

B2C Upselling B2B Accountability 97

Education Services Group

JUNE 29, 2019

Think about all the time, energy, and money you spend on attracting new visitors, pursuing new leads, and closing new sales — none of that applies to existing customers. If your business model is based on high acquisition, five percent churn might be sustainable, but most B2B SaaS businesses simply aren’t built that way.

SaaS 40

SaaS Upselling Customer retention B2B 40

ChurnZero

SEPTEMBER 8, 2021

Join Cloud and SaaS Founders, VC and Execs, in-person, once again in the SF Bay Area! The 7 th SaaStr Annual is the largest non-vendor confab in the world, uniting the global B2B SaaS community both online and off. This educational and networking event will be held on October 6-7 in Washington DC.

Personalization 52

Personalization SaaS Upselling B2B 52

Totango

DECEMBER 3, 2020

CS professionals now attest that their bonus structures are tied to company performance, renewals, net retention, upsells, and account health. . Net Retention (Cited by 66% of Respondents): For SaaS companies and other subscription based businesses, customer retention is absolutely essential.

Upselling 64

Upselling Accountability Enterprise Metrics 64

CSM Practice

FEBRUARY 24, 2020

Investors use ARPA to evaluate and compare company performance and identify which SaaS solutions generate low or high income. Understanding your ARR enables you to forecast your growth and sales projections better, budget for sales and marketing, identify trends quickly, and motivate your team.

Metrics 52

Metrics Upselling SaaS Accountability 52

CSM Practice

AUGUST 24, 2020

Hiring CSM Practice for this strategy development initiative introduced Accent Technologies to key business efficiencies and significantly improved key sales and customer success metrics. Educated clients on possibilities and thereby increases upsell and cross-sell related revenues. . Improved net retention .

Construction 52

Construction Best practices Upselling Sales 52

SmartKarrot

FEBRUARY 15, 2022

Success in SaaS is not as easy as it seems. Boosting sales and acquiring customers will not be sufficient. A customer success journey can be made simple with the right customer education. Webinars are an important component of customer education. How to Use Webinars to Supercharge SaaS Customer Success? .

SaaS 10

SaaS Education Upselling Technical Support 10

Totango

AUGUST 21, 2020

We currently have 13,000 Totango users in the system contributing to, leading, running operations for our Sales and Customer Success Field teams. And we’re helping to educate the partners on that we’re providing better data and insights so they have some of the same kind of insights we have about customers. .

Upselling 115

Upselling Accountability Metrics SaaS 115

Totango

JUNE 25, 2019

The digitization of business has created a customer-centric economy dominated by subscription services and SaaS enterprises. The bulk of customer revenue is now gathered through repeated renewals and upsells rather than at the point of sale. Unlike renewals, upsell opportunities are not tied to a specific timeframe.

Upselling 68

Upselling Enterprise Metrics Customer centricity 68

JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? Renewals and upsells : Another important area of responsibility for the customer success team is driving customer renewals and identifying opportunities for upsells.

Upselling 52

Upselling Metrics Best practices Customer centricity 52

Totango

APRIL 5, 2019

This means constantly nurturing and educating the customer, fitting your business approach to their specific needs. This could mean giving more attention to accounts that are in danger of churning or it could mean finding opportunities for upsells based on high usage rates. Gross upsell. Customer Success Metrics Lead to Action.

Metrics 72

Metrics Upselling Accountability Enterprise 72

SmartKarrot

JANUARY 18, 2021

Many entrepreneurs have joined the bandwagon of SaaS industry, but they are yet to realize that SaaS growth model is quite different from traditional ones. A deep understanding of SaaS growth levers can take your business to the next level. SaaS is a growing industry. There are some 14 courses in SaaS on Udemy itself.

SaaS 10

SaaS Customer retention Upselling Marketing 10

ClientSuccess

AUGUST 21, 2019

From initial buying choices to upsells and renewals, knowing what prompts customers to take steps forward with a vendor can help your customer success team structure messaging, discussions, and other critical conversations. Webinar: How to Design a Customer Education Program. eBook: 3 Steps to Putting Your Customer First This Year.

Upselling 53

Upselling SaaS Education Sales 53

Education Services Group

NOVEMBER 25, 2019

Though both AMs and CSMs have a post-sales role, and AMs often make excellent CSMs with the proper change management and training, the two practices are certainly far from synonymous. From the AM’s perspective, renewal is of vital importance in a SaaS business, so resources should be dedicated to making and re-making the sale.

Accountability 59

Accountability Management Upselling Sales 59

ChurnZero

NOVEMBER 27, 2019

This along with p roper education, planning and an openness to adjust y our approach are important tools for break ing down barriers to monetization. . Drivers for corporate growth are no longer limited to Sales and Marketing. As a part of change management , e xecutive, CSM and client buy – in is essential.

Chief Customer Officer 75

Chief Customer Officer SaaS Metrics Education 75

Mindtouch

OCTOBER 23, 2017

Most businesses have built distributed sales networks that were once their greatest strength but have become a major weakness. Today, these distributed sales networks prevent companies from connecting directly with own customers. Renewals and upsells matter more. Indirect Engagement Models. We’re already seeing this today.

Self service 65

Self service Upselling SaaS Customer Support 65

SmartKarrot

JUNE 22, 2020

Often when it comes to defining SaaS in a particular way or so, there are too many ways to approach. But the second we hear SaaS, what does it stand for, what are its benefits and why is it so much the talk of the town, are some of the questions we keep wandering. As a SaaS company, the customer is the king in all ways.

SaaS 10

SaaS Metrics Education Upselling 10

SmartKarrot

DECEMBER 23, 2021

Irrespective of whether you are a start-up or an established B2B SaaS company, one thing that you need to keep in mind: products never remain static, and features keep changing over a while. In this write-up, we will discuss some of the best practices that B2B SaaS companies need to follow while announcing their new product updates.

B2B 10

B2B SaaS Education Upselling 10

Education Services Group

AUGUST 20, 2019

It’s also a great way to combat the problematic Q4 churn many SaaS companies face as customers assess the cost-to-value benefits of renewing their annual subscriptions. In the SaaS business world, revenues depend on renewals. Expanding customer sales beyond your core product offerings is an essential aspect of growth.

Upselling 40

Upselling Customer retention SaaS Education 40

SmartKarrot

NOVEMBER 23, 2020

This individual is supposed to aid the Finance and Sales unit, in addition to revising and reporting renewal opportunities. Additionally, if you are having some previous experience either in the departments of sales administration and customer service, that assures you to walk through the long run. Soft Skills.

SaaS 10

SaaS B2B Management Finance 10

Totango

JUNE 25, 2019

The digitization of business has created a customer-centric economy dominated by subscription services and SaaS enterprises. The bulk of customer revenue is now gathered through repeated renewals and upsells rather than at the point of sale. Unlike renewals, upsell opportunities are not tied to a specific timeframe.

Upselling 49

Upselling Enterprise Metrics Customer centricity 49