ChurnZero
NOVEMBER 18, 2021
Customer education is why I live in a jungle. So, how does this relate to customer education? What inspired me to improve my gardening skills is the same catalyst that inspires customer education, and most positive actions: a desire for change. By prioritizing customer education.
ChurnZero
SEPTEMBER 23, 2022
You can do that with an investment in Customer Success and customer education. . Where Customer Success and customer education fits in the equation . Ok, great, but where do Customer Success and customer education come into play? . Customer education aids in this twofold.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Strikedeck
DECEMBER 18, 2020
Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saasVincent Manlapaz, in an interview with Steve McDougal as he shares his insights on why relationships are won or lost during key moments.
ChurnZero
FEBRUARY 15, 2022
Customer education is an essential aspect of developing loyal customers. It’s a core approach to customer lifecycle stages, from engaging and educating prospects to creating user-focused education after a purchase. What is customer education and what does it look like?
ChurnZero
OCTOBER 26, 2021
2021 SaaS Awards Announced – APPEALIE Honors The Very Best In Software. APPEALIE has announced the winners of the 2021 SaaS Awards and ChurnZero is honored to be recognized for the fifth year in a row. Overall SaaS Award – Commerce Category Winners: Chargify.
ChurnZero
JUNE 17, 2022
She also oversees onboarding and new hire training as well as ongoing education for the ChurnZero CS team. For more tips on how to step up your onboarding experience, check out our guide, “ How to crush SaaS customer onboarding.”
Education Services Group
JANUARY 13, 2023
As businesses embrace the everything-as-a-service transformation, some find it more difficult than others to make the shift to SaaS. There’s a term for when a business takes the leap from traditional to SaaS: swallowing the fish.
Totango
SEPTEMBER 20, 2022
Customer Enablement Essentials: What B2B and SaaS Brands Need to Know. This helps deliver more satisfying customer experiences , promoting customer renewals and referrals, which are critical to B2B SaaS businesses. These methods may be used in both B2B and SaaS contexts.
Netomi
NOVEMBER 14, 2022
In today’s digital-first world, and an era of remote and hybrid workplaces, the number of SaaS solutions used by companies on a daily basis is overwhelming – in 2021, organizations worldwide were using an average of 110 SaaS apps! Ensuring great CX in a sprawling SaaS landscape.
inSided
SEPTEMBER 4, 2020
In our recent webinar with Skilljar and joint customer Glint—or Glint’s Customer Empowerment team, we discussed how combining an online customer community platform and a Customer Education program can deliver serious value for B2B SaaS companies in the form of increased customer engagement and brand advocacy.
CustomerSuccessBox
APRIL 18, 2022
The best way to persevere within the SaaS industry is through better networking and productive collaboration. Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best!
CustomerSuccessBox
MARCH 7, 2022
Customer retention is the lifeblood of a SaaS company. Where the foundation of SaaS customer retention is renewals. SaaS renewal’ is a term relating to Software-as-a-Service companies that operate with a subscription-based financial model.
CustomerSuccessBox
OCTOBER 19, 2021
The underlying theme for all of these is customer education. Research by TSIA shows that customer education can immensely enhance your retention. What is customer education? If you educate your customers, it benefits them in every stage of their journey.
PeopleMetrics
JANUARY 25, 2018
In the context of higher education institutions, the federal government often shares data with institutions for research purposes, execution of grant requirements, or in order to carry out the everyday work of various federal agencies. In those instances, NIST 800-171 is the best framework to apply when the federal government shares controlled unclassified information with higher education institutions. But there is good news for many higher education institutions.
Totango
FEBRUARY 5, 2019
ROI-focused SaaS strategies should be based on comprehensive data gathered from every customer engagement. Reducing Churn with SaaS Strategies. The digital transformation of business has empowered customers to expect responsive, personalized service from SaaS providers. The following SaaS strategies for customer success are all based on using data to create an intuitive customer experience: Rapidly onboarding. Why SaaS Customers Churn.
ChurnZero
JUNE 17, 2022
She also oversees onboarding and new hire training as well as ongoing education for the ChurnZero CS team. For more tips on how to step up your onboarding experience, check out our guide, “ How to crush SaaS customer onboarding.”
Mindtouch
OCTOBER 8, 2017
Planview is a software-as-a-service (SaaS) company and the industry leader in work and resource management software. A common use case for MindTouch clients is converting training, how-to, or LMS content into an effective self-service experience that serves as Customer Education. Customer Education Example. The post Customer Highlight: Planview Customer Education appeared first on MindTouch Blog.
Totango
MAY 19, 2020
The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world.
ChurnZero
SEPTEMBER 16, 2021
9 Customer Retention Strategies for SaaS. Higher retention rates can mean higher customer loyalty for your business, something that’s crucial for success, especially for SaaS. Our NPS Cheat Sheet can help you get started with this SaaS retention strategy.
inSided
JANUARY 19, 2021
[Amsterdam, Netherlands - January 19, 2021] Today, inSided and Skilljar announced the launch of an integration bridging inSided’s Customer Success Community Platform and Skilljar’s Customer Education Platform.
Education Services Group
MARCH 24, 2021
DIY, or well, self-service as we call it, is the future of customer retention in SaaS. Most SaaS companies with a successful self-service model report the following benefits: Happier customers. Customers actively seek out more autonomy in order to speed up day-to-day decision-making.
CustomerSuccessBox
MARCH 23, 2022
“You cannot buy engagement, you have to build engagement” Whether or not your SaaS company provides huge customer success, it is substantial that a customer engagement model oversees proactive engagement with clients. Types of Customer Engagement Model in SaaS.
SmartKarrot
JANUARY 27, 2022
As a SaaS (Software as a Service) B2B business owner, your ultimate objective is to retain your existing customers, make your existing customers adopt your product, reduce the churn rate, and make your customers successful through customer success. What exactly is customer education?
JivoChat
NOVEMBER 22, 2021
Do you have a Software as Service (Saas) company and haven’t developed any marketing strategies yet? SaaS content marketing is an important part of conquering visibility and showing the importance of your service. . The importance of SaaS Content Marketing?
Aspect
NOVEMBER 6, 2017
Higher education is chief among them. Higher education institutions have numerous student engagement points that span across the entire student journey from enrollment to graduation. Several years ago, we wrote about the benefits of cloud computing in education. Another benefit of cloud computing is that it opens the door to higher education to students who traditionally, couldn’t make it work since collaboration and lectures are not restricted to the classroom.
ClientSuccess
APRIL 5, 2018
ClientSuccess will host Bill Cushard, Customer Success Strategist of ServiceRocket and a 2018 Mindtouch Top Customer Success Strategist , for this month’s customer success webinar series: How to Design a Customer Education Strategy. The webinar covers the topic of designing a proactive strategy for customer education. However, if you have a solid customer education strategy, you will hardly ever be in reactive mode. Webinar: How to Design a Customer Education Strategy.
Cisco - Contact Center
FEBRUARY 13, 2023
As of 2022, the average business deploys over 110 SaaS applications throughout its network, with that number being significantly higher for enterprise companies.
Totango
JANUARY 31, 2019
Every successful SaaS company must be a strict disciple of the culture of the customer. SaaS customer engagement, therefore, needs to inform the entire customer journey. In order to do that, you need to use the right SaaS customer engagement metrics. There are four key SaaS customer engagement metrics that will give you insight into how your customer is using your product. Constantly educate your customer about your services.
TeamSupport
JUNE 28, 2019
Here are a few reasons why SaaS customer onboarding is seeing a surge in popularity and why it’s valuable to software companies: Good onboarding reduces customer churn – Simply put, providing an inadequate onboarding experience increases the chance that customers will leave your business. Your SaaS customer support team. If they go through a great SaaS onboarding experience , knowledge will spread naturally as needed throughout the entire company. Onboarding SaaS Customers
SmartKarrot
JULY 22, 2022
There’s no denying the fact that customer education has now become an integral part of every SaaS business. For any SaaS business, customer education is not just about explaining to customers the tough technical details about the SaaS product.
ProProfs Blog
JANUARY 17, 2020
That you bought a SaaS product and then completely forget that it exists? . The SaaS customer lifecycle is something that is continuously growing and ever-evolving. . But, what exactly is this SaaS customer lifecycle? What is SaaS Customer Lifecycle.
SmartKarrot
MAY 23, 2022
Customer education is a profit center and needs to be taken seriously to add value to the organization. Customer education programs are courses that onboard, retain, and engage customers with the customer. But first, why is customer education important?
ChurnZero
SEPTEMBER 28, 2018
Earlier this week we hosted a well-attended webinar on – Customer Education: The Secret to Scale in Customer Success. . In this webinar we learned how to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing Support costs through Customer Education. . Topics discussed included: How Customer Education scales a Customer Success team. Which components to include in your Customer Education program.
CustomerSuccessBox
APRIL 29, 2022
* ABS corp , a B2B SaaS firm acquired as many customers as it wanted. Plan the best SaaS Retention strategies that ensure customers stay with you for long. 10 Best SaaS Retention strategies for your business! Check out Designing a Customer Onboarding Framework for B2B SaaS.
ProProfs Blog
SEPTEMBER 13, 2019
The importance of SaaS Customer Service is visible in these two data-proven statistics: AmericanExpress reports that 70% of consumers will go with the company that offers excellent customer support. On the other hand, in the same research, we can see that the average American tells 15 people when they’ve had a poor SaaS customer support experience. As you can see, delivering the perfect saas customer support experiences is directly correlated with your churn and retention.
Education Services Group
MAY 9, 2019
Freemium SaaS models — where the lowest service tier is free and additional features come with a monthly or yearly cost — dominate the software landscape. SaaS platforms have access to this behavioral or user data, and Customer Success tools can help you identify them and nudge them toward that upgrade through e-mails or in-app notifications. Everyone loves free stuff — like free samples of fancy cheese at the grocery store.
CSM Magazine
OCTOBER 25, 2022
Both individuals have extensive business development, revenue generation, and customer success experience from previous leadership positions at top SaaS (Software as a Service) brands. With that, we are attracting more and more top talent from other successful SaaS brands.
Totango
APRIL 16, 2019
That’s why customer success teams need to continually educate customers about useful features and demonstrate the product’s value long after onboarding. If your routine adoption rates are low, it could mean that some of your features are difficult to use and you may need to offer more customer education. Congratulations! You’ve won a new customer and helped them learn how to use your product or service. What happens next?
TeamSupport
JANUARY 11, 2019
Running a SaaS (Software-as-a-Service) company is fun. This can only mean one thing: it’s time to build a SaaS customer service team. One feature that is a must-have for any customer service team in the SaaS industry is screen sharing. Encourage collaboration – In the SaaS world, it’s often the responsibility of one agent to make the customer happy. Click here to download our whitepaper with tips and tricks for managing SaaS customers and their onboarding process!
Education Services Group
JANUARY 22, 2020
Ensuring that your customers are well-educated and well-trained on how to use that awesome software they just purchased is key to ensuring that they actually use it. Since independence in utilizing a new tool is critical to making it part of your regular routine, we can deduce that customers that are educated become customers that adopt , and eventually, customers that renew. that subscriptions have become overwhelmingly popular in Customer Education as well.
Expert insights. Personalized for you.
85 
Let's personalize your content