Beyond Philosophy

FEBRUARY 2, 2015

Here is the ad, in case you missed it: Part of the reason these studies showed the link is because music activates many centers across the brain, including the emotional ones. Several studies have revealed music has a link with our memory. In one study, researchers discovered singing aids in learning a foreign language.

Marketing 416

Marketing Customer emotions Consulting Consulting 416

Beyond Philosophy

JANUARY 23, 2015

Several studies conclude that positive reinforcement is the best way to encourage better behavior. Two new studies examine these concepts more and give us better insight into why this works well. Study #1: Punitive Consequences Encourage Deception. Study #2: Rewards Work Better Than Fines.

Customer emotions 315

Customer emotions Customer centricity Customer retention Consulting 315

Inbenta

AUGUST 18, 2023

Discover in this ebook: Three smart solutions that can make an impact on your AI-powered customer service automation Case studies related to each solution Tips to choose the best technology to automate your customer service The post Customer Service Automation appeared first on Inbenta.

Customer Service 52

Customer Service Technology 52

CSM Magazine

JANUARY 29, 2020

There are eBooks online that both teachers and students can utilize when they need to research. Moreover, employees can now work from remote locations. That improves business productivity. Education is not left behind either. The days when physical books were the only source of subject information are gone.

Technology 52

Technology Management Education Entertainment 52

Beyond Philosophy

FEBRUARY 22, 2024

It is essential to note that the answerer wasn’t getting shocks, nor was the answerer a real participant in the study; instead, the second participant was an actor. Get access to your free ebook here and why not tell a friend? The pleas for help were recorded and played for the askers as they went through the questions.

Morale 195

Morale Personalization Education Sales 195

ShepHyken

JANUARY 21, 2019

Comcast is a great case study on how a big company goes about turning around its customer service reputation. Copperberg) We’ve put together a brand new eBook with Shep Hyken looking at Excellence in Service! (My Just a few days ago I received a short summary of the speech in the form of an ebook. by Erin Ollila.

Customer Service 174

Customer Service Customer centricity Customer Experience Marketing 174

TechSee

JULY 18, 2019

A Gartner study found even more dramatic results, reporting that moving from providing a high-effort customer experience to a low-effort one cuts costs by 37%, and increases the likelihood of increased purchases by an astonishing 88%. The post How to provide an effortless customer experience appeared first on TechSee.

Customer Experience 207

Customer Experience Wireless Self service Contact Center 207

CSM Magazine

FEBRUARY 11, 2021

New Calabrio ebook provides practical advice and strategies from three award-winning organisations. Insights from these analytics-driven contact centres have been captured in a free to download ebook to help other businesses support different ways of working in turbulent times. Doing business has never been more unpredictable.

Analytics 59

Analytics Average Handle Time Metrics Customer Experience 59

Playvox

AUGUST 30, 2022

Our 2022 research study of contact center agents and managers revealed a big conflict between these groups: Despite most agents’ appetite for remote work, almost half of contact centers plan to bring employees back to the office this year. Agents in our study felt even stronger about flexibility. ENJOYING THIS ARTICLE?

Contact Center 84

Contact Center Transportation Management Feedback 84

TechSee

MARCH 5, 2019

A 2017 study reports that the insurance industry has invested $124 million in AI, compared to an average of $70 million invested by other industries. Insurance Claims Processing through Computer Vision – the eBook. The eBook also provides insurers with practical advice for implementation.

Self service 95

Self service Technology Marketing Customer Experience 95

Playvox

FEBRUARY 13, 2023

A 2021 Qualtrics study spanning 17 industries found that, on average, organizations risk losing 9.5% Trust The Qualtrics study found that 89% of customers who had a high-quality customer service experience trusted the company afterward. If they don’t get it, they’re likely to move on, costing your business money in the long run.

Contact Center 78

Contact Center Quality management Calibration Coaching 78

Beyond Philosophy

MAY 9, 2016

Researchers Remi Trudel and Jennifer Argo conducted a series of studies to identify the unconscious biases that influence people’s choices about recycling. In the first study, they found that participants were more likely to recycle whole sheets of paper, while small bits of paper were more likely to end up in the trash.

Sales 279

Sales Journey mapping Customer emotions Consulting 279

JivoChat

OCTOBER 25, 2022

Sell Ebooks. That’s an opportunity to gain even more with your content by creating an ebook. . If you have a fashion blog, you can launch an ebook with tips about how to use clothes as a form of expression, for example, or explain the different color palettes. You need to study your target audience first.

Advertising 75

Advertising Sales Marketing Best practices 75

Fonolo

SEPTEMBER 2, 2015

eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how you can build a business case for call-backs. Click here to read the full success story. In a perfect world, your contact center would never put any callers on hold. When deployed correctly, call-backs can deliver concrete ROI.

Service level 64

Service level Abandon rate Morale Call Center 64

Nicereply

APRIL 4, 2022

If you ask someone who’s unhappy with your product to participate in a case study, they will very likely say no – and you might even damage your relationship further. In this ebook you will find: What is NPS & why you should measure it. You can’t treat every customer the same. How is NPS calculated.

Surveys 52

Surveys Metrics Marketing 52

Nicereply

APRIL 4, 2022

If you ask someone who’s unhappy with your product to participate in a case study, they will very likely say no – and you might even damage your relationship further. In this ebook you will find: What is NPS & why you should measure it. You can’t treat every customer the same. How is NPS calculated.

Surveys 52

Surveys Metrics Marketing 52

Beyond Philosophy

DECEMBER 6, 2017

Behavioral Economics is the study of how people’s psychology affects their behavior as customers, which, as my regular readers know, is irrational behavior for the most part. Sign up now for our new Podcast series ‘The Intuitive Customer’ starting January 4th and get our free ebook. Share your ideas below.

Healthcare 360

Healthcare Consulting Consulting Customer Experience 360

Playvox

DECEMBER 21, 2022

Those concerns might be why almost half of the contact center leaders in our 2022 remote work research study told us that they’re bringing agents back to the office this year. In our study, communication was a hot topic among agents. Communication. More engagement and opportunities to collaborate as virtual teams.

Contact center software 52

Contact center software Contact Center Coaching Quality management 52

Aspect

JANUARY 17, 2020

In fact, a study by CITO Research found that implementing gamification can result in significant improvements. Learn more about gamification and performance management solutions in our eBook, Realizing the Full Potential of your Contact Center with Performance Management.

Gamification 144

Gamification Contact Center Surveys Management 144

Beyond Philosophy

DECEMBER 19, 2017

Per the 8th annual “ Customer Experience Excellence Study” published by KPMG Nunwood, shows that Customer Experience in the UK is lagging. Sign up to receive my free ebook and enter the competition to get FREE training! Every time I go back to the UK I feel like I took a step back in time.

Customer centricity 383

Customer centricity Consulting Consulting Banking 383

Fonolo

NOVEMBER 7, 2017

A recent study by “ The Conversation ” sheds light on just much IVRs are disliked. Let’s go back to that study about IVRs for a moment. If we don’t learn the lessons from studies like these, we are doomed to repeat the mistakes when we try to replace IVRs with chatbots. eBook: The ROI of Call-Backs for Your Call Center.

Interactive Voice Response 118

Interactive Voice Response Chatbots Abandon rate Contact Center 118

Beyond Philosophy

DECEMBER 25, 2017

Case Study: Enhance Your CX With This Technology. Sign up to our new podcast, The Intuitive Customer , and get a FREE eBook! An example is the tempo of music played at the grocery store. Carnival Cruise lines is using a wearable device called the Ocean Medallion technology on its Regal Princess Cruise ship later this year.

Advertising 298

Advertising Entertainment Customer emotions Customer Experience 298

ClientSuccess

JANUARY 25, 2021

Case Studies. Case studies are one of the most common types of customer marketing initiatives, but there are a few things to remember before passing a customer contact over to marketing. Your customers should be in the right ‘stage’ for a case study or else they may feel overwhelmed and put-upon. Product Enhancements.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

Beyond Philosophy

MAY 16, 2016

Achor studied the happiness of students at Harvard for several years. One of his friends asked him why he would bother studying happiness at Harvard because, as his friend put it, “What could a Harvard student possibly have to be unhappy about?”. I’d love to hear your opinion in the comments below.

Consulting 0

Consulting Consulting Sales Personalization 0

ClientSuccess

NOVEMBER 2, 2021

Case Studies & Success Stories: Case studies are the most efficient ways to document use cases and highlight how customers leverage your technology and solutions to drive meaningful impact and outcomes. eBook: 5 Ways To Surprise & Delight Your Customers.

Marketing 59

Marketing Customer advocacy Sales Technology 59

Inbenta

MARCH 30, 2021

A study from Forrester shows that 66% of customers believe that the most important thing a company can do is value their time. In our latest ebook, we study three smart solutions that can make an impact on your AI-powered customer service automation. What is customer service automation and what benefits does it provide?

Marketing 136

Marketing Customer Service Self service Chatbots 136

NobelBiz

FEBRUARY 6, 2024

Ebook | Call Labeling and Blocking for Contact Centers Compliance and Regulation The regulations in the SMS world are ever-changing. Read Case Study Watch video Real-world Applications Holly Depies also sheds light on the practical aspects of SMS marketing, including the importance of testing, optimization, and avoiding pitfalls.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

Comm100

OCTOBER 25, 2021

One study by Stanford found that students leaving before graduation can cost institutions up to $40,000. If you want to learn more about this topic and understand how you can engage with international students today, take a look at our new eBook –. Get ebook now. Free eBook.

Education 52

Education Chatbots Personalization Customer Experience 52

Playvox

NOVEMBER 1, 2022

In our 2022 remote work study , we found that nearly all the respondents were offering hybrid or remote work arrangements, but only 34% had a policy in place to govern it. In our study, they ranked it as the top motivational technique their employers could use. How Can I Best Monitor Remote Employees?

Contact Center 74

Contact Center Schedule adherence Average Handle Time Coaching 74

Playvox

FEBRUARY 13, 2024

A 2022 ICMI study showed that the top two KPIs most customer support centers measure are customer satisfaction and agent productivity, respectively. In a 2022 Salesforce study , 78% of service agents said it was difficult to balance speed and quality.

Contact Center 88

Contact Center Gamification Coaching Feedback 88

ClientSuccess

FEBRUARY 15, 2022

It’s no surprise that solid customer success and marketing relationships are crucial to powering marketing initiatives such as case studies, webinars, speaking engagements, events, testimonials, surveys, and more. eBook: How to Become a Great Customer Success Manager. Customer Success + Marketing. Ready to learn more?

Customer advocacy 81

Customer advocacy Sales Marketing Surveys 81

NICE inContact

OCTOBER 2, 2019

The study found that a significant portion of companies – 40% – are very likely to invest in four or more channels to improve the customer service experience. Of these businesses, those who have embraced cloud computing are more likely than their on-premise peers to offer at least eight of the eleven channels covered by the study.

Benchmark 60

Benchmark Interactive Voice Response Chatbots Self service 60

JivoChat

JANUARY 30, 2023

You will also learn how to lay out graphics and texts while designing an ebook in InDesign, make composite images using Photoshop, and export your finished portfolio projects directly from Adobe CC into Behance. Workload: 8.5

Marketing 75

Marketing 75