Fonolo

OCTOBER 31, 2017

When deployed correctly, call-backs can deliver concrete ROI through several paths: lowered abandon rates, shorter handle time, reduced telco cost and more consistent call volume. In this new eBook, we’ll present these paths to ROI one-by-one, and walk through the calculation needed to build a business case for your organization.

Abandon rate 62

Abandon rate Call Center Abandon Call First call resolution 62

Fonolo

SEPTEMBER 2, 2015

50% reduction in abandon rate. With Fonolo’s call-back solution we saw a reduction in our abandon rate, an increase in member satisfaction and an upsurge in agent morale! eBook: The ROI of Call-Backs for Your Call Center. Download our free eBook and learn how you can build a business case for call-backs.

Service level 64

Service level Abandon rate Morale Call Center 64

Fonolo

NOVEMBER 6, 2018

Beware the Cohort Study. The cohort study asks questions about channel preference and then categorizes the answers by age range. This thought pattern is alluring because we’ve seen it be valid in other cohort studies (e.g. eBook: The ROI of Call-Backs for Your Call Center. What’s Inside: Lower Abandon Rate.

Abandon rate 67

Abandon rate B2C Call Center Surveys 67

Playvox

NOVEMBER 1, 2022

In our 2022 remote work study , we found that nearly all the respondents were offering hybrid or remote work arrangements, but only 34% had a policy in place to govern it. In our study, they ranked it as the top motivational technique their employers could use. How Can I Best Monitor Remote Employees?

Contact Center 74

Contact Center Schedule adherence Average Handle Time Coaching 74

Fonolo

NOVEMBER 7, 2017

A recent study by “ The Conversation ” sheds light on just much IVRs are disliked. Let’s go back to that study about IVRs for a moment. If we don’t learn the lessons from studies like these, we are doomed to repeat the mistakes when we try to replace IVRs with chatbots. eBook: The ROI of Call-Backs for Your Call Center.

Interactive Voice Response 118

Interactive Voice Response Chatbots Abandon rate Contact Center 118

Fonolo

MAY 22, 2018

That tells me more education is needed in the market because call-backs certainly improve metrics like abandon rate, as shown by the case studies below. This Call Center Reduced Abandon Rates by 62%. Credit Union Reduces Abandon Rates with Call-Backs. eBook: The ROI of Call-Backs for Your Call Center.

Surveys 59

Surveys Abandon rate Call Center Contact Center 59

Inbenta

APRIL 14, 2020

According to a Wavestone study, one of the 3 main features that would encourage Internet purchases is “access to very detailed information on a product or a service” It is therefore essential to facilitate access to information on your website! Our ebook will give you the keys to carry out this project.

Chatbots 59

Chatbots Virtual Agent Abandon rate Best practices 59