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You’re Asking the Wrong Questions: A Better Way to RFP for Outsourced Customer Care [eBook]

BlueOcean

But we’ve got you—just grab a copy of our latest eBook. The post You’re Asking the Wrong Questions: A Better Way to RFP for Outsourced Customer Care [eBook] appeared first on Blue Ocean. It’s a quick download where you’ll find a handful of higher value RFP questions about contact center technology, attrition, and the BCP.

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eBook: Cost of Missed Calls

Abby Connect

Download Running a business is expensive. You’re already thinking about production costs. Employee overhead. Marketing spend. The list goes on. What you might not be thinking about is the cost of your missed calls. We tend to think about costs as money spent—but when it comes to your missed calls, the costs are both…

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Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource [eBook]

BlueOcean

The post Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource [eBook] appeared first on Blue Ocean. In this guide, we dive into the various impacts of the pandemic on the decision to outsource your customer care. Get your copy now. Just fill out the form.

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[Free eBook] Ultimate Guide to Empowering Superstar Call Center Agents

Convoso

Convoso's ebook is aimed to help call center managers across the world build a better culture. Convoso realized the need for call centers to build a company culture that breeds superstar agents. Agents that are always empowered. Agents that are always working diligently to surpass company goals.

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The Complete Guide to Conversational AI for Your Business

In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels. Download the eBook now to see how Conversational AI will affect your business.

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eBook: Humanizing Customer Experience

Customer Experience Matters

To support this theme, over the past year we have conducted research and developed content – such as this eBook – specifically aimed at helping fellow CX professionals improve the world around us. The post eBook: Humanizing Customer Experience appeared first on Customer Experience Matters®.

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7 Tips to Retain Your Top Contact Center Agents – Free eBook

The Center for Client Retention

Look no further than TCFCR’s latest eBook: “7 Tips to Retain Your Top Contact Center Agents” for the information you need to succeed. Looking for ways to motivate employees and retain top-performing representatives in your call centers? Let us know how these tips prove helpful in your business!

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How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

That’s why we wrote this eBook. Download the eBook and get started with impactful, integrated CX today. But many companies wonder about their own CX maturity and how they can start improving their operations and processes to deliver strategic, exceptional CX.

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4 AI Hacks to Make Sales Teams More Efficient

In this eBook, discover four AI assisted sales hacks and get your reps hitting their number: Clone ideal accounts. Download the eBook today! For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data. Automate personalized outreach.

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Best Practices for Marketing Database Cleanse

ZoomInfo has produced this eBook to help marketing leaders understand best practices around cost and value when it comes to choosing a B2B contact data provider. Download the eBook to get the most out of your database cleanse and find an appropriate vendor for your B2B marketing objectives. Database Audits.

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A Strategic Guide to Community Gamification

Our eBook explains how, with topics like: What is gamification? Download the eBook now! Gamification is a proven solution that can strengthen relationships and loyalty between your Customer Success team and customers. The 3 pillars of a successful gamification strategy. How to use gamification to improve customers success outcomes.

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Data-Driven Marketing 101

This eBook highlights how data-driven strategies empower marketing campaigns through personalization tactics. Here’s what’s covered: How data-driven marketing drives the customer experience. Understanding marketing strategy & performance. The most challenging obstacles to data-driven marketing success.

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6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook! Whether you’re looking to kickstart or expand your customer education program, you need access to a budget.

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3 Reasons to Prioritize On-Demand Customer Training

In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process. On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle.

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The Power of Conversation Intelligence

This eBook will answer all your questions and more by providing a complete overview of Conversation Intelligence and its importance in Revenue organizations, delivering impact from your Sales Development Representatives all the way to the C-Suite. In this eBook, we’ll cover: The history of Conversation Intelligence.