Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource [eBook]

BlueOcean

The post Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource [eBook] appeared first on Blue Ocean. Contact Center Outsourcing Customer Service Outsourcing eBook Mike Hasler customer service outsourcing outsourced contact center

eBook: Humanizing Customer Experience

Experience Matters

To support this theme, over the past year we have conducted research and developed content – such as this eBook – specifically aimed at helping fellow CX professionals improve the world around us. In this eBook, Humanizing Customer Experience, you will learn about: The Six Key Traits Of Human Beings that are important to understand how people think, feel, and act. The post eBook: Humanizing Customer Experience appeared first on Customer Experience Matters®.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

2018 Retail Trends-Free eBook!

The Center for Client Retention

TCFCR’s 2018 Retail Trends is now available as a FREE eBook, which can easily be downloaded onto your computer or favorite mobile device for easy browsing ability. In this customer experience eBook authored by Richard Shapiro, retailers will learn how to stay ahead of trends in the coming year and what customers look for in the ideal retail experience. Take a look at what trends we expect to see in 2018 by downloading our FREE eBook today!

2018 Customer Experience Trends – Free eBook

The Center for Client Retention

TCFCR’s 2018 Customer Experience Trends is now available to download as a FREE eBook! Download this eBook to learn the most popular trends that will rock the customer experience world next year. The trends outlined in this eBook are certain to be taking the customer experience world by storm in 2018. Whether it is wearable technology, or voice assistants that better understand and help us, 2018 is sure to see a great deal of new and exciting CX action.

Remote Agents and Digital Transformation

Remote agents are the new reality. Happier agents mean a better customer experience and improved CSAT/NPS scores. This new normal brings new challenges for contact centers. Find out what you need to do for your organization to excel. This eBook includes checklists for developing agent empathy and business continuity plans.

CX Pros Share Their Repeat Business Tips – Free eBook

The Center for Client Retention

In our eBook “CX Pros Share Their Repeat Business Tips,” we reached out to experts from across many industries, all of whom are well respected in their fields, and asked them to offer one tip on how businesses can commit themselves to increasing repeat business. Download our FREE eBook today and continue your business’ commitment to success! Are you finding that your business is doing alright but is plagued by one-time-only shoppers?

7 Tips to Retain Your Top Contact Center Agents – Free eBook

The Center for Client Retention

Look no further than TCFCR’s latest eBook: “7 Tips to Retain Your Top Contact Center Agents” for the information you need to succeed. Our extensive research and understanding of employee retention strategies has been broken down into seven easy tips in this eBook, making it simple for anyone to implement this knowledge today. Blog Call Centers Customer Experience Customer Service Ebook call center turnover contact center agents retention

Is a Strategic Contact Center Partnership Even Possible? [eBook]

BlueOcean

Grab your copy of our eBook to explore the following: Myth #1: Outsourcing Is About Cutting Costs, Not Adding Value. eBook] appeared first on. Contact Center Outsourcing Customer Service Outsourcing eBook Mike Hasler Strategic Partnership contact center agent customer service outsourcing outsourced contact center strategic partnership

10 Tips For Making Customers Feel Welcome – Free eBook

The Center for Client Retention

In this eBook, we provide 10 easy tips that any business, whether B2B or B2C can start implementing today in order to make their customers feel welcome and lead to more returning business. Download our FREE eBook today and start making your customers feel like they are part of the family. Customer Experience Ebook Small and Medium Businesses customer experience repeat business welcomers

B2C 60

CustomerGauge Monthly: Monetized Net Promoter® eBooks, NPS® Benchmarks, and More

CustomerGauge

eBooks] Measuring and Acting on Customer Feedback with Monetized Net Promoter We’re thrilled to have released not one, but two eBooks […]. The post CustomerGauge Monthly: Monetized Net Promoter® eBooks, NPS® Benchmarks, and More appeared first on CustomerGauge. Inundated with too much news this month? No problem—we’ve got you covered. Check out everything you missed this August 2017 at CustomerGauge with a quick round up of major content from this month.

Top 5 Reasons to Move to the Cloud

Hybrid or 100% cloud? The choice is yours. With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. Download Enghouse's eBook today and learn the top reasons you should move to the cloud!

eBook: Business Messaging Best Practices

Quiq

Business Messaging Best Practices eBook. The post eBook: Business Messaging Best Practices appeared first on Quiq. Share This Story. Business SMS/text messaging is the fast, convenient, and preferred way for customers to engage with you. According to research, “mobile messaging the communications channel with the highest anticipated growth.”

33 Tips For Training Call Center Agents [Free Ebook]

CrazyCall

The post 33 Tips For Training Call Center Agents [Free Ebook] appeared first on CrazyCall. Get the whole thing for later reading. This is a one long and meaty post. If you’d like to download the whole thing for later reading grab it right here! Email address. *By By entering your email you agree to receive electronic communications from CrazyCall. Everyone wants to provide the best customer service. Happy customer = a successful business. Easy as that.

A New Ebook and a Conversational AI Success Story During Times of Pandemic

Creative Virtual

So, when AI Time Journal approached us to contribute to their ebook featuring ‘Conversational AI Success Stories During Times of Pandemic,’ it was a no-brainer for us to take part. A big thank you to Martin Russo and the team at AI Time Journal for inviting us to take part in this ebook!

New Ebook Explores ACI’s Home Advantage Contact Center Service

Advantage Communications

Advantage Communications is proud to announce the launch of its brand-new ebook, which looks at the benefits of stay-at-home agents and how they can be the perfect complement to an organization’s existing brick-and-mortar contact center solution. Customer Service Trends

What We Learned From Our Own Data-Driven ABM Strategy

ZoomInfo has created the following eBook to help other B2B organizations gain insights on how to launch their own data-driven ABM strategy. In this eBook, we will reveal the good and the bad from our own campaign and highlight some key takeaways on how to improve your ABM strategies moving forward.

Review: Micah Solomon’s new ebook: Culture Of Yes: Practices And Principles Of Great Hospitality

Bill Quiseng

So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. And while this ebook is focused on those who are in the hospitality industry, I am sure that customer service professionals in any industry will benefit. Find out more about Micah and his new ebook at the end of this post. While this ebook is directed to hospitality professionals, there is value for a manager of any business who has customers.

The ROI of Call-Backs for Your Call Center [eBook]

Fonolo

In this new eBook, we’ll present these paths to ROI one-by-one, and walk through the calculation needed to build a business case for your organization. In a perfect world, your contact center would never put callers on hold. If hold time is unavoidable, the next best thing to do is offer a call-back option. Removing the frustration of hold time will lead to happier callers.

eBook: 10 Bottom-Line Reasons to Invest in Speech Analytics for your Contact Center

Aspect

Download our latest eBook to read more about these reasons to consider speech analytics for your contact center, plus you’ll learn more about: How to maintain regulatory compliance. Get the eBook now. The post eBook: 10 Bottom-Line Reasons to Invest in Speech Analytics for your Contact Center appeared first on Aspect Blogs. Can you turn business insights into reduced operating costs?

Free eBook: 25 Tips For Becoming A More Purposeful Leader

Experience Matters

As part of our CX Day celebration, which this year is focussed on Elevating Purpose, we’re giving away this free eBook: 25 Tips For Becoming A More Purposeful Leader. This eBook contains these 25 easily adoptable tips from across the Five P’s of Purposeful Leadership. Best Practices CCXP1 Customer-Centric Culture eBook Executive leadership Purposeful Leadership

Managing Product Feedback at Scale

This practical 26-page eBook provides product managers with the strategies needed to deal with the common pitfalls that come with opening up the inevitable floodgate of data that comes with asking your customers and internal stakeholders for their input.

Ebook: How to Create Human-Centered Customer Support Programs

Help Scout

At first glance, the concept of “human-centered customer support” might appear somewhat redundant. Of course people are at the center of customer support. People are buying products; other people are supporting them. Why even make note of it? But consider all the times you’ve received dehumanizing service from a company that prioritizes nickel-and-diming their customers over delivering a positive customer experience.

How To Create A Killer eBook Marketing Campaign

Salmat

eBook campaigns are an essential element of any inbound marketing strategy. But creating an e-book marketing campaign is not as cut and dry as it may seem

eBook: 10 Ways You Can Improve the Customer Experience Through Self-Service

Aspect

If you’re still unsure of the customer and business value self-service can bring you, check out our newly released eBook, “ 10 Ways You Can Improve the Customer Experience and Your Bottom Line Through Self-Service. ”. The post eBook: 10 Ways You Can Improve the Customer Experience Through Self-Service appeared first on Aspect Blogs. In today’s day and age, providing a great customer experience is a must.

TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)

CrazyCall

That’s why we’ve neatly packed everything into an Ebook that you can download and get back to anytime you want and need. Download Ebook. The post TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK) appeared first on CrazyCall. Customers call, agents resolve their queries, managers supervise, all things seem to run their course… STOP! What about the work output, its monitoring and optimization?

Transforming the Digital Customer Support Journey

This eBook will focus on exploring the process of digital support transformations, including the types of support solutions available that meet customer demands and how to create the best combination for your customer base.

Reap the Benefits of Working Smarter, Not Harder

Cyara

automated testing agile devops customer success efficiency ebook

50 Search Marketing Tips To Make Your Campaigns Soar [Free eBook]

Salmat

Want better search marketing performance from your online channels

50 Search Marketing Tips To Make Your Campaigns Soar [Free eBook]

Salmat

Want better search marketing performance from your online channels

13 Digital Marketing Trends You Can’t Afford To Ignore [Free eBook]

Salmat

Are you ready for the future of digital marketing

4 AI Hacks to Make Sales Teams More Efficient

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data. Read on to learn the four AI hacks sales teams need to improve their performance. Download the eBook today!

13 Digital Marketing Trends You Can’t Afford To Ignore [Free eBook]

Salmat

Are you ready for the future of digital marketing

Teleopti publishes eBook to educate on the benefits of cloud-based workforce management in the contact center

teleopti

Entitled “What’s keeping you from workforce management in the Cloud?” the easy-to-read document is designed to educate time-pressed contact center leaders and IT directors on the benefits of cloud-based WFM

With CX, Standing Still Means Falling Behind

Cyara

customer experience cx agile devops cx assurance disruption customer success ebookCustomer experience is a moving target. What a customer expects from your business is not only based on their past experiences with you, but also on experiences they’ve had with other businesses in general.

New ebook (free), ICMI’s Guide to Contact Center Metrics

Brad Cleveland

I recently co-authored an eBook with Justin Robbins for ICMI and Five9. ICMI’s Guide to Contact Center Metrics provides organizations with actionable insights to deliver improved efficiency and customer satisfaction by aligning strategic goals with contact center key performance indicators (KPIs). Download your copy here! Call Center Contact Center Customer Service Leadership Research/Statistics benchmarks Brad Cleveland efficiency Five9 ICMI leadership

Best Practices for Marketing Database Cleanse

Finding a vendor to cleanse and optimize your marketing database can be difficult if you don’t know what to look for. Download the eBook to get the most out of your database cleanse and find an appropriate vendor for your B2B marketing objectives.

New ebook (free), ICMI’s Guide to Contact Center Metrics

Brad Cleveland

I recently co-authored an eBook with Justin Robbins for ICMI and Five9. ICMI’s Guide to Contact Center Metrics provides organizations with actionable insights to deliver improved efficiency and customer satisfaction by aligning strategic goals with contact center key performance indicators (KPIs). Download your copy here! Call Center Contact Center Customer Service Leadership Research/Statistics benchmarks Brad Cleveland efficiency Five9 ICMI leadership

eBook blog posts: 4 Ways to Create a Perfect Customer Experience

Customer Interactions

Customer service has come a long way since the 20th century, but maybe not long enough. Gone are the days of politely written letters from disappointed customers which only demanded polite replies and maybe a freebie thrown in to “keep the customer satisfied”. In the age of omni-channel customer experience, the torrent of customer demands can seem endless and the task of managing and effectively responding to customer needs looks almost impossible

Navigating The Twists And Turns Of The CMO Career Path

Influitive

Brand Awareness Marketing Leaders Acquia acquia cmo advocacy marketing advocate marketing advocate marketing program B2B advocates b2b cmo B2B marketing Bill Macaitis CMO cmo career path how to become a CMO Meagen Eisenberg mongodb mongodb cmo next gen cmo next gen cmo ebook Slack slack CMO Tom WentworthBy now, you’ve probably heard the news: the role of the CMO is changing. Gone are the Mad Men-style days when the CMO’s main job was to create flashy ad campaigns.

B2B 72

How COVID-19 is Redefining the Contact Center

Plantronics

Contact Center Remote Working Unified Communications business as unusual call center cloud cloud contact center contact center coronavirus covid covid19 customer care customer service customer service agent Darrius Jones ebook virtual contact center

The Impact of Direct Dials on Sales Productivity

Leveraging the latest industry research, this eBook highlights the impact of direct dial phone numbers on sales productivity with the goal of empowering reps to have more conversations with prospects, and consequently, schedule more meetings, increase opportunities, and close more business - fast.