2018 Retail Trends-Free eBook!

The Center for Client Retention

TCFCR’s 2018 Retail Trends is now available as a FREE eBook, which can easily be downloaded onto your computer or favorite mobile device for easy browsing ability. Take a look at what trends we expect to see in 2018 by downloading our FREE eBook today!

eBook: Business Messaging Best Practices

Quiq

Business Messaging Best Practices eBook. The post eBook: Business Messaging Best Practices appeared first on Quiq. Share This Story. Business SMS/text messaging is the fast, convenient, and preferred way for customers to engage with you.

eBook: Humanizing Customer Experience

Customer Experience Matters

To support this theme, over the past year we have conducted research and developed content – such as this eBook – specifically aimed at helping fellow CX professionals improve the world around us. In this eBook, Humanizing Customer Experience, you will learn about: The Six Key Traits Of Human Beings that are important to understand how people think, feel, and act. The post eBook: Humanizing Customer Experience appeared first on Customer Experience Matters®.

Is a Strategic Contact Center Partnership Even Possible? [eBook]

BlueOcean

Grab your copy of our eBook to explore the following: Myth #1: Outsourcing Is About Cutting Costs, Not Adding Value. eBook] appeared first on.

Training for Lead Generation, Customer Onboarding and Support

2018 Customer Experience Trends – Free eBook

The Center for Client Retention

TCFCR’s 2018 Customer Experience Trends is now available to download as a FREE eBook! Download this eBook to learn the most popular trends that will rock the customer experience world next year. The trends outlined in this eBook are certain to be taking the customer experience world by storm in 2018. Whether it is wearable technology, or voice assistants that better understand and help us, 2018 is sure to see a great deal of new and exciting CX action.

CustomerGauge Monthly: Monetized Net Promoter® eBooks, NPS® Benchmarks, and More

CustomerGauge

eBooks] Measuring and Acting on Customer Feedback with Monetized Net Promoter We’re thrilled to have released not one, but two eBooks […]. The post CustomerGauge Monthly: Monetized Net Promoter® eBooks, NPS® Benchmarks, and More appeared first on CustomerGauge.

7 Tips to Retain Your Top Contact Center Agents – Free eBook

The Center for Client Retention

Look no further than TCFCR’s latest eBook: “7 Tips to Retain Your Top Contact Center Agents” for the information you need to succeed. Our extensive research and understanding of employee retention strategies has been broken down into seven easy tips in this eBook, making it simple for anyone to implement this knowledge today. Blog Call Centers Customer Experience Customer Service Ebook call center turnover contact center agents retention

10 Tips For Making Customers Feel Welcome – Free eBook

The Center for Client Retention

In this eBook, we provide 10 easy tips that any business, whether B2B or B2C can start implementing today in order to make their customers feel welcome and lead to more returning business. Download our FREE eBook today and start making your customers feel like they are part of the family. Customer Experience Ebook Small and Medium Businesses customer experience repeat business welcomers

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New Ebook Explores ACI’s Home Advantage Contact Center Service

Advantage Communications

Advantage Communications is proud to announce the launch of its brand-new ebook, which looks at the benefits of stay-at-home agents and how they can be the perfect complement to an organization’s existing brick-and-mortar contact center solution.

A New Segmentation Model for Customer Onboarding

TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)

CrazyCall

That’s why we’ve neatly packed everything into an Ebook that you can download and get back to anytime you want and need. Download Ebook. The post TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK) appeared first on CrazyCall.

33 Tips For Training Call Center Agents [Free Ebook]

CrazyCall

The post 33 Tips For Training Call Center Agents [Free Ebook] appeared first on CrazyCall. Get the whole thing for later reading. This is a one long and meaty post. If you’d like to download the whole thing for later reading grab it right here! Email address. *By By entering your email you agree to receive electronic communications from CrazyCall. Everyone wants to provide the best customer service. Happy customer = a successful business. Easy as that.

Ebook: How to Create Human-Centered Customer Support Programs

Help Scout

At first glance, the concept of “human-centered customer support” might appear somewhat redundant. Of course people are at the center of customer support. People are buying products; other people are supporting them. Why even make note of it?

Review: Micah Solomon’s new ebook: Culture Of Yes: Practices And Principles Of Great Hospitality

Bill Quiseng

So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. And while this ebook is focused on those who are in the hospitality industry, I am sure that customer service professionals in any industry will benefit.

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The Definitive Guide to Customer Education Metrics

The ROI of Call-Backs for Your Call Center [eBook]

Fonolo

In this new eBook, we’ll present these paths to ROI one-by-one, and walk through the calculation needed to build a business case for your organization. In a perfect world, your contact center would never put callers on hold.

How To Create A Killer eBook Marketing Campaign

Salmat

eBook campaigns are an essential element of any inbound marketing strategy. But creating an e-book marketing campaign is not as cut and dry as it may seem

eBook: 10 Ways You Can Improve the Customer Experience Through Self-Service

Aspect

If you’re still unsure of the customer and business value self-service can bring you, check out our newly released eBook, “ 10 Ways You Can Improve the Customer Experience and Your Bottom Line Through Self-Service. ”. In today’s day and age, providing a great customer experience is a must.

Free eBook: 25 Tips For Becoming A More Purposeful Leader

Customer Experience Matters

As part of our CX Day celebration, which this year is focussed on Elevating Purpose, we’re giving away this free eBook: 25 Tips For Becoming A More Purposeful Leader. This eBook contains these 25 easily adoptable tips from across the Five P’s of Purposeful Leadership. Best Practices CCXP1 Customer-Centric Culture eBook Executive leadership Purposeful Leadership

The Top 3 Ways to Forecast for Your Contact Center

calabrio.com 1 Forecast accuracy is one of the most important. metrics by which workforce management (WFM). professionals are judged—some go so far as to say. it’s the foundation of contact center scheduling. But it’s not always easy. In fact, forecasting can.

50 Search Marketing Tips To Make Your Campaigns Soar [Free eBook]

Salmat

Want better search marketing performance from your online channels

50 Search Marketing Tips To Make Your Campaigns Soar [Free eBook]

Salmat

Want better search marketing performance from your online channels

13 Digital Marketing Trends You Can’t Afford To Ignore [Free eBook]

Salmat

Are you ready for the future of digital marketing

13 Digital Marketing Trends You Can’t Afford To Ignore [Free eBook]

Salmat

Are you ready for the future of digital marketing

Optimizing Customer Experience Data to Drive Business Success

Teleopti publishes eBook to educate on the benefits of cloud-based workforce management in the contact center

teleopti

Entitled “What’s keeping you from workforce management in the Cloud?” the easy-to-read document is designed to educate time-pressed contact center leaders and IT directors on the benefits of cloud-based WFM

New ebook (free), ICMI’s Guide to Contact Center Metrics

Brad Cleveland

I recently co-authored an eBook with Justin Robbins for ICMI and Five9. ICMI’s Guide to Contact Center Metrics provides organizations with actionable insights to deliver improved efficiency and customer satisfaction by aligning strategic goals with contact center key performance indicators (KPIs). Download your copy here! Call Center Contact Center Customer Service Leadership Research/Statistics benchmarks Brad Cleveland efficiency Five9 ICMI leadership

Beyond CRM: How Method Helps Businesses Create Optimal Workflows

Method:CRM

Click to download your FREE copy of our ebook, “Extend the Power of QuickBooks Desktop with Method:CRM.”. Changing software needs are a fact of life for growing businesses.

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eBook blog posts: 4 Ways to Create a Perfect Customer Experience

Customer Interactions

Customer service has come a long way since the 20th century, but maybe not long enough. Gone are the days of politely written letters from disappointed customers which only demanded polite replies and maybe a freebie thrown in to “keep the customer satisfied”. In the age of omni-channel customer experience, the torrent of customer demands can seem endless and the task of managing and effectively responding to customer needs looks almost impossible

How to Improve Customer Experience in an Era of Choice

Which leads to why you’re reading this ebook: to understanding why. Here are a few things we’ll cover throughout this ebook: Are you ready to dive in? HOW TO CAPTURE THE VOICE OF THE CUSTOMER IN AN ERA OF CHOICE - SPIGIT 1 HOW TO IMPROVE. CUSTOMER. EXPERIENCE IN AN.

Why winning on customer experience is the best strategy for retail banks (report)

ForeSee

Financial Services Research & CX Data banks ebooks Retail bankingThe retail banking industry is racked with challenges as consumers become more digitally demanding and less loyal. There’s also an influx in competition from financial-tech services, which has further disrupted.

eBook: Your Retail Business Can Do Better

Aspect

To learn how to achieve better business outcomes, download the eBook here. The post eBook: Your Retail Business Can Do Better appeared first on Aspect Blogs.

The One Thing Your Account-Based Marketing Strategy Is Missing

Influitive

In this free eBook, we’ll share how your advocates can give your account-based marketing strategy an extra boost and explain why these two customer-centric marketing strategies work better together.

Navigating The Twists And Turns Of The CMO Career Path

Influitive

Brand Awareness Marketing Leaders Acquia acquia cmo advocacy marketing advocate marketing advocate marketing program B2B advocates b2b cmo B2B marketing Bill Macaitis CMO cmo career path how to become a CMO Meagen Eisenberg mongodb mongodb cmo next gen cmo next gen cmo ebook Slack slack CMO Tom WentworthBy now, you’ve probably heard the news: the role of the CMO is changing. Gone are the Mad Men-style days when the CMO’s main job was to create flashy ad campaigns.

The Difference Between Customer Experience and Customer Feedback

The Results Of 3 B2B Account-Based Marketing Campaigns: The Good, The Bad And The Ugly

Influitive

Marketing Leaders Pipeline & Revenue Growth Sales Professionals ABM abm best practices abm ca abm campaign ideas abm customer advocacy abm ebook abm metrics abm results account based marketing account-based marketing campaign examples b2b ABM b2b account based marketing b2bmarketingzone combining abm and advocacy Developing your account-based marketing (ABM) strategy while keeping your brand advocates in mind will ensure your next ABM campaign is a success.

Creating and Sustaining a Customer Centric Culture

Beyond Philosophy

Colin reveals how you can download his ebook ‘Unlocking the Hidden Customer Experience’ for free! To improve your customer experience you must also become much more customer centric. How do you do this? What should we focus on?

Understanding Customer’s Mental Budgets

Beyond Philosophy

Colin reveals how you can download his ebook ‘Unlocking the Hidden Customer Experience’ for free! Customers tend to partition money and resources into different categories and this affects their spending patterns. What are the implications of this for you? How can you use this to take your customer experience to the next level? The post Understanding Customer’s Mental Budgets appeared first on. Podcast

How Customers Make Rules for Themselves

Beyond Philosophy

Colin reveals how you can download his ebook ‘Unlocking the Hidden Customer Experience’ for free! Customers make rules for themselves that help them in their buying decisions. Some of these rules are common to many people. Some are specific to individual customers.

4 Steps to Developing Your Customer Care Strategy