2018 Retail Trends-Free eBook!

The Center for Client Retention

TCFCR’s 2018 Retail Trends is now available as a FREE eBook, which can easily be downloaded onto your computer or favorite mobile device for easy browsing ability. Take a look at what trends we expect to see in 2018 by downloading our FREE eBook today!

eBook: Humanizing Customer Experience

Customer Experience Matters

To support this theme, over the past year we have conducted research and developed content – such as this eBook – specifically aimed at helping fellow CX professionals improve the world around us. In this eBook, Humanizing Customer Experience, you will learn about: The Six Key Traits Of Human Beings that are important to understand how people think, feel, and act. The post eBook: Humanizing Customer Experience appeared first on Customer Experience Matters®.

Is a Strategic Contact Center Partnership Even Possible? [eBook]

BlueOcean

Grab your copy of our eBook to explore the following: Myth #1: Outsourcing Is About Cutting Costs, Not Adding Value. eBook] appeared first on.

2018 Customer Experience Trends – Free eBook

The Center for Client Retention

TCFCR’s 2018 Customer Experience Trends is now available to download as a FREE eBook! Download this eBook to learn the most popular trends that will rock the customer experience world next year. The trends outlined in this eBook are certain to be taking the customer experience world by storm in 2018. Whether it is wearable technology, or voice assistants that better understand and help us, 2018 is sure to see a great deal of new and exciting CX action.

Artificial Intelligence and the Customer Experience

AI+CXArtificial Intelligence and the Customer ExperienceHow comfortable are consumers interacting with AI for customer service? AI AIAI AI AI Artificial Intelligence: Helpful or Harmful for CX? There’s no denying that artificial intelligence (AI) is popping. up everywhere in consumers’ daily lives.

CX Pros Share Their Repeat Business Tips – Free eBook

The Center for Client Retention

In our eBook “CX Pros Share Their Repeat Business Tips,” we reached out to experts from across many industries, all of whom are well respected in their fields, and asked them to offer one tip on how businesses can commit themselves to increasing repeat business. Download our FREE eBook today and continue your business’ commitment to success! Are you finding that your business is doing alright but is plagued by one-time-only shoppers?

10 Tips For Making Customers Feel Welcome – Free eBook

The Center for Client Retention

In this eBook, we provide 10 easy tips that any business, whether B2B or B2C can start implementing today in order to make their customers feel welcome and lead to more returning business. Download our FREE eBook today and start making your customers feel like they are part of the family. Customer Experience Ebook Small and Medium Businesses customer experience repeat business welcomers

B2C 50

33 Tips For Training Call Center Agents [Free Ebook]

CrazyCall

The post 33 Tips For Training Call Center Agents [Free Ebook] appeared first on CrazyCall. Get the whole thing for later reading. This is a one long and meaty post. If you’d like to download the whole thing for later reading grab it right here! Email address. *By By entering your email you agree to receive electronic communications from CrazyCall. Everyone wants to provide the best customer service. Happy customer = a successful business. Easy as that.

How To Create A Killer eBook Marketing Campaign

Salmat

eBook campaigns are an essential element of any inbound marketing strategy. But creating an e-book marketing campaign is not as cut and dry as it may seem

eBook: 10 Ways You Can Improve the Customer Experience Through Self-Service

Aspect

If you’re still unsure of the customer and business value self-service can bring you, check out our newly released eBook, “ 10 Ways You Can Improve the Customer Experience and Your Bottom Line Through Self-Service. ”. In today’s day and age, providing a great customer experience is a must.

The Top 3 Ways to Forecast for Your Contact Center

calabrio.com 1 Forecast accuracy is one of the most important. metrics by which workforce management (WFM). professionals are judged—some go so far as to say. it’s the foundation of contact center scheduling. But it’s not always easy. In fact, forecasting can.

Review: Micah Solomon’s new ebook: Culture Of Yes: Practices And Principles Of Great Hospitality

Bill Quiseng

So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. And while this ebook is focused on those who are in the hospitality industry, I am sure that customer service professionals in any industry will benefit.

The ROI of Call-Backs for Your Call Center [eBook]

Fonolo

In this new eBook, we’ll present these paths to ROI one-by-one, and walk through the calculation needed to build a business case for your organization. In a perfect world, your contact center would never put callers on hold.

Free eBook: 25 Tips For Becoming A More Purposeful Leader

Customer Experience Matters

As part of our CX Day celebration, which this year is focussed on Elevating Purpose, we’re giving away this free eBook: 25 Tips For Becoming A More Purposeful Leader. This eBook contains these 25 easily adoptable tips from across the Five P’s of Purposeful Leadership. Best Practices CCXP1 Customer-Centric Culture eBook Executive leadership Purposeful Leadership

50 Search Marketing Tips To Make Your Campaigns Soar [Free eBook]

Salmat

Want better search marketing performance from your online channels

3 Important Things A Chatbot Can’t Do (But an IVA Can)

Chatbot 3 Important. Things a Chatbot. Can’t Do. But an IVA Can) Does not. compute. Chatbot As brands continue to focus on improving the customer. experience, incorporating automation into customer. interactions is becoming more and more important.

50 Search Marketing Tips To Make Your Campaigns Soar [Free eBook]

Salmat

Want better search marketing performance from your online channels

13 Digital Marketing Trends You Can’t Afford To Ignore [Free eBook]

Salmat

Are you ready for the future of digital marketing

13 Digital Marketing Trends You Can’t Afford To Ignore [Free eBook]

Salmat

Are you ready for the future of digital marketing

Teleopti publishes eBook to educate on the benefits of cloud-based workforce management in the contact center

teleopti

Entitled “What’s keeping you from workforce management in the Cloud?” the easy-to-read document is designed to educate time-pressed contact center leaders and IT directors on the benefits of cloud-based WFM

New ebook (free), ICMI’s Guide to Contact Center Metrics

Brad Cleveland

I recently co-authored an eBook with Justin Robbins for ICMI and Five9. ICMI’s Guide to Contact Center Metrics provides organizations with actionable insights to deliver improved efficiency and customer satisfaction by aligning strategic goals with contact center key performance indicators (KPIs). Download your copy here! Call Center Contact Center Customer Service Leadership Research/Statistics benchmarks Brad Cleveland efficiency Five9 ICMI leadership

eBook: Your Retail Business Can Do Better

Aspect

To learn how to achieve better business outcomes, download the eBook here. The post eBook: Your Retail Business Can Do Better appeared first on Aspect Blogs.

Creating and Sustaining a Customer Centric Culture

Beyond Philosophy

Colin reveals how you can download his ebook ‘Unlocking the Hidden Customer Experience’ for free! To improve your customer experience you must also become much more customer centric. How do you do this? What should we focus on?

How Customers Make Rules for Themselves

Beyond Philosophy

Colin reveals how you can download his ebook ‘Unlocking the Hidden Customer Experience’ for free! Customers make rules for themselves that help them in their buying decisions. Some of these rules are common to many people. Some are specific to individual customers.

Key stats to prove your ROI – It’s About The ROI Stupid!

Beyond Philosophy

Colin reveals how you can download his ebook ‘Unlocking the Hidden Customer Experience’ for free! What are the best statistics to help you prove ROI for your customer experience program? These are the best statistics that will help you create ROI. The post Key stats to prove your ROI – It’s About The ROI Stupid! appeared first on. Podcast

Understanding Customer’s Mental Budgets

Beyond Philosophy

Colin reveals how you can download his ebook ‘Unlocking the Hidden Customer Experience’ for free! Customers tend to partition money and resources into different categories and this affects their spending patterns. What are the implications of this for you? How can you use this to take your customer experience to the next level? The post Understanding Customer’s Mental Budgets appeared first on. Podcast

Seven Key Strategic Questions Critical to Improving Your Customer Experience – Bahrain CX Conference

Beyond Philosophy

Finally, Colin reveals how you can download his ebook ‘Unlocking the Hidden Customer Experience for free! To improve your customer experience it is vital you address these seven key strategic questions. Colin reveals these questions at a keynote conference speech in Bahrain. Do you know the answers to these questions? Colin also interviews Rami Sweis, CEO of GolfCX on how customer experience is becoming a key area in the Middle East region.

Philosophies to Improve Your Customer Experience in 2015

Beyond Philosophy

My new eBook examines these philosophies as well as shows real world examples of these principles in action. All attendees will receive a discount code for 50% off the eBook. There are many philosophies out there.

The Six Laws Of Customer Experience (Video)

Customer Experience Matters

You can download the free eBook and see our infographic. This video explains The Six Laws of Customer Experience. By understanding these fundamental truths about how people and organizations behave, companies can make smarter decisions about what they do, and how they do it.

Why I Suffered Through A Website Redesign (and You Should, too!)

Beyond Philosophy

My wife just had a fairly serious surgery (she’s doing great, but recovery takes time), and I am launching a eBook. All attendees will receive a discount code for 50% off the eBook. The end of 2014 was really busy.

The Benefits of Artificial Intelligence for Contact Center Leaders

Customer Service Life

I’m excited to announce that I recently partnered with Solvvy to publish an ebook highlighting the benefits of using artificial intelligence in the contact center. That’s just one of the eight benefits of artificial intelligence I share in this ebook.

The Incredible Power of Calling Your Customers Back

Fonolo

If you want powerful tips, tricks, and further reading from the minds of call-back experts, make sure to check out our eBook, The ROI of Call-Backs for Your Call Center. eBook: The ROI of Call-Backs for Your Call Center.

5 Top Customer Service Articles for the Week of January 14, 2019

ShepHyken

This is an ebook that features ten CX experts’ thoughts and strategies on how to go about it. You’ll have to share your email address to get the download of the ebook, but it’s well worth it.

Six Laws of Customer Experience (Infographic)

Customer Experience Matters

The most dowloaded content that I’ve published is our free eBook, The Six Laws of Customer Experience. It’s been translated into many languages and read by 10’s of 1,000s of people. It continues to be very popular because it uses simple language and concepts to describe what we call “the fundamental truths about how organizations treat customers.” ” We’ve developed an updated infographic that brings the laws to life.

Music: A Marketing Tool

Beyond Philosophy

Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples.

5 Top Customer Service Articles for the Week of January 21, 2019

ShepHyken

Copperberg) We’ve put together a brand new eBook with Shep Hyken looking at Excellence in Service! (My Just a few days ago I received a short summary of the speech in the form of an ebook. You’ll have to give them your email address to get the ebook, but it’s worth it.

Customer Health Solutions: Accurately Monitoring Your Customer Relationships

B2B Customer Service Blog - TeamSupport

Click here to download our eBook on the influence of reporting and metrics in B2B customer support! A new term, customer health, is all about monitoring the customer relationship to ensure it remains in a vibrant state.

B2B 170

Amazing! The Feelings That Drive An Economy Might Surprise You!

Beyond Philosophy

Sign up to receive my free ebook and enter the competition to get FREE training! Consumer confidence is a funny thing. It is little more than a feeling, and yet it drives millions of dollars in business—especially around this time of year.

Revealing the Remarkable Secret to Building Customer Loyalty

Beyond Philosophy

Improve your CX by signing up now for our new Podcast series ‘The Intuitive Customer’ starting January 4th and get our free ebook. Do you believe it is the Customer Experience you provide that makes customers loyal?

Revealed: The Truth About Holiday Music!

Beyond Philosophy

Sign up now for our new Podcast series ‘The Intuitive Customer’ starting January 4th and get our free ebook. Are you the kind of person who hums along to “Jingle Bell Rock” in the supermarket? Does it make you want to fill your cart with cookies and egg nog?

Sales 392