2018 Retail Trends-Free eBook!

The Center for Client Retention

TCFCR’s 2018 Retail Trends is now available as a FREE eBook, which can easily be downloaded onto your computer or favorite mobile device for easy browsing ability. Take a look at what trends we expect to see in 2018 by downloading our FREE eBook today!

eBook: Humanizing Customer Experience

Customer Experience Matters

To support this theme, over the past year we have conducted research and developed content – such as this eBook – specifically aimed at helping fellow CX professionals improve the world around us. In this eBook, Humanizing Customer Experience, you will learn about: The Six Key Traits Of Human Beings that are important to understand how people think, feel, and act. The post eBook: Humanizing Customer Experience appeared first on Customer Experience Matters®.

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Is a Strategic Contact Center Partnership Even Possible? [eBook]

BlueOcean

Grab your copy of our eBook to explore the following: Myth #1: Outsourcing Is About Cutting Costs, Not Adding Value. eBook] appeared first on.

2018 Customer Experience Trends – Free eBook

The Center for Client Retention

TCFCR’s 2018 Customer Experience Trends is now available to download as a FREE eBook! Download this eBook to learn the most popular trends that will rock the customer experience world next year. The trends outlined in this eBook are certain to be taking the customer experience world by storm in 2018. Whether it is wearable technology, or voice assistants that better understand and help us, 2018 is sure to see a great deal of new and exciting CX action.

How to Leverage Quality Management to Transform the Customer Experience

When was the last time you took a step back to examine quality management (QM) in your contact center? Determining behaviors that are critical to successful customer experiences, and then coaching agents to exceed that standard on every customer interaction, is the key to running a great contact center. Download this eBook and uncover how winning organizations are improving Customer Satisfaction, NPS, and other key metrics.

CX Pros Share Their Repeat Business Tips – Free eBook

The Center for Client Retention

In our eBook “CX Pros Share Their Repeat Business Tips,” we reached out to experts from across many industries, all of whom are well respected in their fields, and asked them to offer one tip on how businesses can commit themselves to increasing repeat business. Download our FREE eBook today and continue your business’ commitment to success! Are you finding that your business is doing alright but is plagued by one-time-only shoppers?

CustomerGauge Monthly: Monetized Net Promoter® eBooks, NPS® Benchmarks, and More

CustomerGauge

eBooks] Measuring and Acting on Customer Feedback with Monetized Net Promoter We’re thrilled to have released not one, but two eBooks […]. The post CustomerGauge Monthly: Monetized Net Promoter® eBooks, NPS® Benchmarks, and More appeared first on CustomerGauge.

7 Tips to Retain Your Top Contact Center Agents – Free eBook

The Center for Client Retention

Look no further than TCFCR’s latest eBook: “7 Tips to Retain Your Top Contact Center Agents” for the information you need to succeed. Our extensive research and understanding of employee retention strategies has been broken down into seven easy tips in this eBook, making it simple for anyone to implement this knowledge today. Blog Call Centers Customer Experience Customer Service Ebook call center turnover contact center agents retention

10 Tips For Making Customers Feel Welcome – Free eBook

The Center for Client Retention

In this eBook, we provide 10 easy tips that any business, whether B2B or B2C can start implementing today in order to make their customers feel welcome and lead to more returning business. Download our FREE eBook today and start making your customers feel like they are part of the family. Customer Experience Ebook Small and Medium Businesses customer experience repeat business welcomers

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New Ebook Explores ACI’s Home Advantage Contact Center Service

Advantage Communications

Advantage Communications is proud to announce the launch of its brand-new ebook, which looks at the benefits of stay-at-home agents and how they can be the perfect complement to an organization’s existing brick-and-mortar contact center solution.

3 Reasons to Prioritize On-Demand Customer Training

On-demand training is a powerful tool you can leverage to support new customer onboarding and ongoing education through the customer lifecycle. In this eBook, we’ll delve into the 3 key benefits of on-demand training for your customer onboarding process.

33 Tips For Training Call Center Agents [Free Ebook]

CrazyCall

The post 33 Tips For Training Call Center Agents [Free Ebook] appeared first on CrazyCall. Get the whole thing for later reading. This is a one long and meaty post. If you’d like to download the whole thing for later reading grab it right here! Email address. *By By entering your email you agree to receive electronic communications from CrazyCall. Everyone wants to provide the best customer service. Happy customer = a successful business. Easy as that.

eBook: 10 Bottom-Line Reasons to Invest in Speech Analytics for your Contact Center

Aspect

Download our latest eBook to read more about these reasons to consider speech analytics for your contact center, plus you’ll learn more about: How to maintain regulatory compliance. Get the eBook now. Can you turn business insights into reduced operating costs?

The ROI of Call-Backs for Your Call Center [eBook]

Fonolo

In this new eBook, we’ll present these paths to ROI one-by-one, and walk through the calculation needed to build a business case for your organization. In a perfect world, your contact center would never put callers on hold.

Review: Micah Solomon’s new ebook: Culture Of Yes: Practices And Principles Of Great Hospitality

Bill Quiseng

So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. And while this ebook is focused on those who are in the hospitality industry, I am sure that customer service professionals in any industry will benefit.

Artificial Intelligence and the Customer Experience

eBook: 10 Ways You Can Improve the Customer Experience Through Self-Service

Aspect

If you’re still unsure of the customer and business value self-service can bring you, check out our newly released eBook, “ 10 Ways You Can Improve the Customer Experience and Your Bottom Line Through Self-Service. ”. In today’s day and age, providing a great customer experience is a must.

Free eBook: 25 Tips For Becoming A More Purposeful Leader

Customer Experience Matters

As part of our CX Day celebration, which this year is focussed on Elevating Purpose, we’re giving away this free eBook: 25 Tips For Becoming A More Purposeful Leader. This eBook contains these 25 easily adoptable tips from across the Five P’s of Purposeful Leadership. Best Practices CCXP1 Customer-Centric Culture eBook Executive leadership Purposeful Leadership

How To Create A Killer eBook Marketing Campaign

Salmat

eBook campaigns are an essential element of any inbound marketing strategy. But creating an e-book marketing campaign is not as cut and dry as it may seem

Ebook: How to Create Human-Centered Customer Support Programs

Help Scout

At first glance, the concept of “human-centered customer support” might appear somewhat redundant. Of course people are at the center of customer support. People are buying products; other people are supporting them. Why even make note of it?

3 Important Things A Chatbot Can’t Do (But an IVA Can)

TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK)

CrazyCall

That’s why we’ve neatly packed everything into an Ebook that you can download and get back to anytime you want and need. Download Ebook. The post TOP 20 Call Center Metrics Managers Can’t Ignore (FREE EBOOK) appeared first on CrazyCall.

50 Search Marketing Tips To Make Your Campaigns Soar [Free eBook]

Salmat

Want better search marketing performance from your online channels

50 Search Marketing Tips To Make Your Campaigns Soar [Free eBook]

Salmat

Want better search marketing performance from your online channels

13 Digital Marketing Trends You Can’t Afford To Ignore [Free eBook]

Salmat

Are you ready for the future of digital marketing

Optimizing Customer Experience Data to Drive Business Success

Digital CX is an established practice. It’s time to focus on brick-and-mortar! This eBook covers the impact of CX on location-based businesses and best practices on how feedback is collected and data analytics are turned into insights that drive actionable improvements. Discover new ideas to fuel your business’s top and bottom line!

13 Digital Marketing Trends You Can’t Afford To Ignore [Free eBook]

Salmat

Are you ready for the future of digital marketing

Teleopti publishes eBook to educate on the benefits of cloud-based workforce management in the contact center

teleopti

Entitled “What’s keeping you from workforce management in the Cloud?” the easy-to-read document is designed to educate time-pressed contact center leaders and IT directors on the benefits of cloud-based WFM

New ebook (free), ICMI’s Guide to Contact Center Metrics

Brad Cleveland

I recently co-authored an eBook with Justin Robbins for ICMI and Five9. ICMI’s Guide to Contact Center Metrics provides organizations with actionable insights to deliver improved efficiency and customer satisfaction by aligning strategic goals with contact center key performance indicators (KPIs). Download your copy here! Call Center Contact Center Customer Service Leadership Research/Statistics benchmarks Brad Cleveland efficiency Five9 ICMI leadership

The One Thing Your Account-Based Marketing Strategy Is Missing

Influitive

In this free eBook, we’ll share how your advocates can give your account-based marketing strategy an extra boost and explain why these two customer-centric marketing strategies work better together.

How to Build a CX Program from the Ground Up

It’s no secret - customer experience is the new competitive battlefield. In this eBook, TopBox shares step-by-step guidance on how to build and scale a rock-solid CX program that will fuel measurable revenue and affect organizational change.

Navigating The Twists And Turns Of The CMO Career Path

Influitive

Brand Awareness Marketing Leaders Acquia acquia cmo advocacy marketing advocate marketing advocate marketing program B2B advocates b2b cmo B2B marketing Bill Macaitis CMO cmo career path how to become a CMO Meagen Eisenberg mongodb mongodb cmo next gen cmo next gen cmo ebook Slack slack CMO Tom WentworthBy now, you’ve probably heard the news: the role of the CMO is changing. Gone are the Mad Men-style days when the CMO’s main job was to create flashy ad campaigns.

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eBook blog posts: 4 Ways to Create a Perfect Customer Experience

Customer Interactions

Customer service has come a long way since the 20th century, but maybe not long enough. Gone are the days of politely written letters from disappointed customers which only demanded polite replies and maybe a freebie thrown in to “keep the customer satisfied”. In the age of omni-channel customer experience, the torrent of customer demands can seem endless and the task of managing and effectively responding to customer needs looks almost impossible

eBook: Your Retail Business Can Do Better

Aspect

To learn how to achieve better business outcomes, download the eBook here. The post eBook: Your Retail Business Can Do Better appeared first on Aspect Blogs.

Beyond CRM: How Method Helps Businesses Create Optimal Workflows

Method:CRM

Click to download your FREE copy of our ebook, “Extend the Power of QuickBooks Desktop with Method:CRM.”. Changing software needs are a fact of life for growing businesses.

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A New Segmentation Model for Customer Onboarding

In this eBook, we will show you a new framework for building a customer onboarding program, including how to segment users and drive long-term value and retention through education.

Why winning on customer experience is the best strategy for retail banks (report)

ForeSee

Financial Services Research & CX Data banks ebooks Retail bankingThe retail banking industry is racked with challenges as consumers become more digitally demanding and less loyal. There’s also an influx in competition from financial-tech services, which has further disrupted.