Comm100

OCTOBER 25, 2021

If you want to learn more about this topic and understand how you can engage with international students today, take a look at our new eBook –. Get ebook now. Free eBook. In one example, Dawson College used Comm100 Audio & Video Chat to host a virtual open house event in the fall of 2020.

Education 52

Education Chatbots Personalization Customer Experience 52

Beyond Philosophy

JULY 18, 2016

Many companies try to create an emotional customer experience on a big scale, through events, fundraisers or contests that help people feel “connected.” Find out about other successful Customer Experiences in our ebook: Unlocking the Hidden Customer Experience. Tell me about it in the comments section below. with promo code: Hidden50.

Personalization 284

Personalization Customer emotions Consulting Consulting 284

Playvox

AUGUST 30, 2022

Related eBook: 21 Interview Questions to Help You Hire the Perfect CX Candidate. Offering creative team-building events, such as online concerts or birthday celebrations, receives positive, enthusiastic feedback from employees. New Approaches Can Keep You Connected To Your Team. They even sent remote workers gift cards for food.”

Contact Center 84

Contact Center Transportation Management Feedback 84

ClientSuccess

NOVEMBER 24, 2021

Networking events. Connecting with your customers personally is more important now than ever before, and networking events are a great way to do that. Given that customer marketing initiatives are ideally supposed to be all about the customer, they should be built around the kind of events that your customers will appreciate.

Marketing 52

Marketing Customer advocacy Customer centricity Best practices 52

ClientSuccess

JANUARY 11, 2023

Learn more about building customer loyalty in this ebook. Teach customers about your product or service and invite them to participate in educational events. Why Follow the Golden Rule? It’s no surprise that customer success and loyalty go hand-in-hand. Make sure everyone is on the same page by over-communicating when necessary.

Benchmark 80

Benchmark Upselling Education Best practices 80

aircall

AUGUST 5, 2022

Teamleader segments their leads into “trials” (those who respond to a CTA and test their software for free for two weeks) and the “non-hand-raisers” (who interact with the Teamleader product through ebooks, newsletters, and webinars but don’t complete a free trial). . “I Use events to your advantage. A sentence like, ‘Mr.

Sales 62

Sales SaaS Marketing Personalization 62

ClientSuccess

JULY 6, 2022

Some examples of customer loyalty benefits include: Monthly regional dinner invites and events. eBook: 5 Ways To Surprise & Delight Your Customers. Identify the benefits of your customer loyalty program. What will your customer loyalty program entail? Complimentary conference admission. Monthly or quarterly thank you gifts.

SaaS 79

SaaS Surveys Feedback Marketing 79

Aspect

DECEMBER 9, 2019

By helping customers before problems arise helps to exceed expectations with personalized communications based on recent purchases or events. Download the eBook today. . It’s a great way to improve customer loyalty. Are you ready to learn more ways you can improve customer loyalty with intelligent outbound strategies?

Self service 66

Self service Personalization Sales 66

ClientSuccess

FEBRUARY 15, 2022

It’s no surprise that solid customer success and marketing relationships are crucial to powering marketing initiatives such as case studies, webinars, speaking engagements, events, testimonials, surveys, and more. eBook: How to Become a Great Customer Success Manager. Ready to learn more?

Customer advocacy 81

Customer advocacy Sales Marketing Surveys 81

Up Your Service

FEBRUARY 8, 2020

Book Ron Kaufman for your next event: [link]. Other Articles you may enjoy: “Different People Value Different Things” by Ron Kaufman Service Leadership Workshop with Ron Kaufman and Marshall Goldsmith Five Best Practices for Creating Unbelievable Customer Experiences (eBook: 13 pages, free download).

Customer Service 69

Customer Service Best practices Customer Experience 69

ClientSuccess

JANUARY 25, 2021

But taking a creative approach here – aka having a customer and CSM co-present on the value of support during an onboarding exercise – can take your events to the next level. And, of course, your team should treat your customer speaker as the VIP they are once the conference (or virtual event) arrives. Digital Marketing.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

SharpenCX

SEPTEMBER 22, 2021

Every year, Airbnb employees and hosts meet together at a 3-day event called “One Airbnb” to hear talks, build community, and discuss the successes and challenges of the previous year. At these events, the company learns what customers think of their policies. Example #2: They include their customers in decision making.

Customer Experience 128

Customer Experience Self service Contact Center Call Center 128

Quality Contact Solutions

DECEMBER 31, 1969

Whether your organization handles all the logistics or enlists the help of call center services to augment your team’s preparation, a great deal of time and effort is spent with planning for the event such as, pre-event outreach emails and phone calls, logistics and travel expenses. After the event, implement your plan.

Call Center 53

Call Center Telemarketing Sales Best practices 53

TechSee

FEBRUARY 21, 2022

Download this TechSee eBook to to explore the computer vision advantage in insurance claims processing. It can also help with inventory management by learning from past data – such as the sales fluctuations due to weather, local events, and competitor promotions – to predict inventory requirements and avoid shortages. Boost Staffing.

Automotive 109

Automotive Transportation Telecommunications Self service 109

Noble Systems

AUGUST 25, 2020

Customer Engagement: Engagement on sales & service calls; Campaign opens & response rates; Event & webinar registrations. For the full list of marketing KPIs that can be gamified, download the ebook , Financial Services and Gamification: Building Trust and Revenue.

Gamification 71

Gamification Employee engagement Banking Contact Center 71

Chip Bell

SEPTEMBER 22, 2020

The message of the singer is a pronouncement that says: I gave in to external events along the way to live a lesser life than I could and now I am going for my all , not just for my some. The program is self-paced and consists of eight videos, an eBook, a workbook plus a live Zoom session. It will change your life.

74

74

CSM Magazine

MARCH 22, 2023

The Democratisation of AI Continues At Sabio, we’re excited about the impact that these tools could have on customer service and customer experience in the contact centre – a topic that our Chief Innovation Officer, Stuart Dorman, discussed at our recent Disrupt event.

Engineering 52

Engineering Chatbots CRM Customer Service 52

Uniphore

AUGUST 6, 2021

Download eBook. Few events have tested the modern contact center—and exposed its shortcomings—like the 2020 pandemic. How Much Is Employee Disengagement Costing Your Contact Center? Why Your Agent Experience Matters to Your Customer Experience—And Your Bottom Line. The New Normal.

Contact Center 98

Contact Center Self service Call Center Analytics 98

Interactions

FEBRUARY 4, 2022

Not to mention, certain events can hinder the already limited capacity, such as the pandemic, poor management, human error, and sick days. . Check out our eBook for more details on how to make this model a reality. . In a contact center where human agents lead, these limitations will always limit the entire operation. .

Contact Center 62

Contact Center Technology Management 62

ClientSuccess

NOVEMBER 11, 2021

Additional topics could include: Upcoming events, webinars, podcasts, and more. eBook: How to Become an Elite Customer Success Leader. Pick a cadence that works (think weekly, monthly, or even quarterly) and start building and sharing exciting stories with your customers. New customer case studies. Data and insights.

Marketing 52

Marketing Best practices Surveys Analytics 52

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. ChurnZero is proud to be a Gold sponsor of the event. This event takes a unique approach to getting your hands dirty, with workshop components like no other.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

Fonolo

JANUARY 23, 2018

Sometimes spikes are from unforeseen events: the network is down, a product got recalled, etc. If you’re interested in how all these factors can combine together to yield cost savings for your call center, check out our eBook, The ROI of Call-Backs for Your Call Center. See this success story.

Call Center 141

Call Center Abandon rate Contact Center outsourcing 141

ChurnZero

FEBRUARY 11, 2020

ChurnZero had the opportunity to attend and sponsor an event last week called – CCO USA. The event was full of valuable content and we wanted to compile some of our top takeaways here for you. Curious at what other events you can catch ChurnZero at this year? Check out our upcoming events schedule here. .

Chief Customer Officer 52

Chief Customer Officer SaaS B2B Analytics 52

Uniphore

JUNE 10, 2021

In our recent CCW Poll – Virtual Event, all respondents reported working from home throughout the pandemic, either entirely remotely or in some hybrid form. Download eBook. We gathered these insights from 12 months of webinars and roundtable discussions with our customers. Make Legacy Tech Work Smarter.

Call Center 98

Call Center Self service Contact Center Interactive Voice Response 98

ChurnZero

JANUARY 10, 2022

Define Key Onboarding Events, Correlate Them to Customers’ Success. Take time to allow your Customer Success team to identify events that will help define your customers’ success, both technical as well as business success. You could try segmenting customers based on their business maturity, industry, or other demographics.

Best practices 98

Best practices SaaS Metrics Sales 98

Quality Contact Solutions

DECEMBER 31, 1969

Whether your organization handles all the logistics or enlists the help of call center services to augment your team’s preparation, a great deal of time and effort is spent with planning for the event such as, pre-event outreach emails and phone calls, logistics and travel expenses. After the event, implement your plan.

Call Center 40

Call Center Telemarketing Sales Best practices 40

Creative Virtual

DECEMBER 7, 2021

With travel and in-person events still restricted this year, we kept our focus on producing content that could be shared, read, and watched virtually over digital channels.

Virtual Agent 52

Virtual Agent Chatbots Enterprise Education 52

Interactions

SEPTEMBER 18, 2020

In order to continue delivering high-quality customer service despite these interruptions, T&L companies need the ability to quickly ramp-up to handle volume surges due to seasonal shopping spikes, weather-related shipping delays, or unpredictable events, like the pandemic.

Self service 71

Self service Customer Experience Technology Personalization 71

Playvox

DECEMBER 21, 2022

Regular inclusion in company events. Related eBook: 9 Contact Center Metrics Essential for Success. Learn more about how other contact center leaders are handling remote work in our latest eBook, The Contact Center Conflict: Remote Work vs. Return to the Office. More engagement and opportunities to collaborate as virtual teams.

Contact center software 52

Contact center software Contact Center Coaching Quality management 52

Enghouse Interactive

OCTOBER 27, 2021

unfiltered) comments are typically offered during a specific event or situation. Download our Artificial Intelligence eBook Listen. Extend Your Customer Data Gathering Capabilities . While most organizations seek to better understand their customers, the most valuable (i.e. AI Insights Lays Out How. Understand.

Upselling 83

Upselling Contact Center Analytics Surveys 83

Global Speech Networks

JUNE 1, 2021

Feedback should always be collected as close to the trigger event as possible. Or for more information on participation rates, download our eBook How to lift your Customer Feedback participation rates to 30%. Keep them brief, easy to understand and relevant to your target areas. This will ensure you achieve deep insights.

Feedback 52

Feedback Surveys Interactive Voice Response Best practices 52

Certified Languages International

OCTOBER 10, 2023

This global event was a catalyst for publishing a book like this, and we welcome it with open arms. The Remote Interpreter is available in both hardcopy and ebook versions. Covid-19 prompted many linguists to adopt new ways to deliver interpreting services. Who is this book for? and decided to become an interpreter.

Scripts 52

Scripts Healthcare Analytics Marketing 52

Creative Virtual

DECEMBER 10, 2020

Several months later, AI Time Journal approached us for a contribution to their upcoming ebook featuring ‘Conversational AI Success Stories During Times of Pandemic’. You can read more here and download the full ebook, Conversational AI Trends 2020 , here.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

Global Speech Networks

MAY 24, 2021

The sooner after the event the survey is received, the higher the response rate. This is because the event is still top of mind and there might still be an emotional attachment to it. The strength of your customers’ feelings about an event are at their peak closest to the event. Contact Us.

Feedback 52

Feedback Complaint resolution Surveys Employee engagement 52

Creative Virtual

DECEMBER 8, 2022

The event theme was ‘Artificial Intelligence for Business Agility’, and Mugdha was a featured panellist for the session titled, ‘Benefits of AI for End User’. Creative Virtual’s Patrick Gallagher co-presented a well-attended session on creating award-winning chatbots in local government.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

Comm100

JULY 6, 2021

A task bot can be used to gain leads for: Webinars Newsletters Events eBooks Product demos Follow-ups And much more. Compare this conversational style with a static webform that you’d traditionally collect leads with, and you recognize just how much more engaging a task bot is. Comm100 Task Bot can also be used for meeting bookings.

Chatbots 100

Chatbots Sales Customer Support Customer Service 100