Comm100

APRIL 24, 2018

This video, created by the Cleveland Clinic in the US, shows different hospital patients grappling with different life events. The activities in this eBook can be great training materials to improve customer service or morale in your team. Each activity focuses on a particular area of learning and comes with suggested debriefs.

Education 49

Education Customer Service Morale Customer Experience 49

Creative Virtual

DECEMBER 8, 2022

The event theme was ‘Artificial Intelligence for Business Agility’, and Mugdha was a featured panellist for the session titled, ‘Benefits of AI for End User’. We aim to publish interesting and educational posts on our blog throughout the year. You can find the whole 2022 collection here.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. ChurnZero is proud to be a Gold sponsor of the event. This event takes a unique approach to getting your hands dirty, with workshop components like no other.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

Nicereply

NOVEMBER 21, 2023

Event Feedback Survey template On a scale of 0 to 10, how likely are you to recommend our event to a friend or colleague? Follow-up question: What was the highlight of the event for you? What could make our future events more valuable for you? Follow-up question: What do you like most about our products or services?

Surveys 59

Surveys B2B Feedback Education 59

REVE Chat Blog

MARCH 4, 2020

You get a chance to learn about your audience or promote an ebook. Promote giveaways – Offering a free giveaway in the form of an ebook, to the visitors is a great way to use pop up technology and engage them. . Use webinars to educate customers. Attend industry-related events.

B2B 71

B2B Best practices CRM Sales 71

AskNicely

SEPTEMBER 17, 2017

Make no mistake, this is no small event. Yes, even after Sean put years and years of education and experience to use. Get the Happier, More Valuable Customers With NPS® eBook. For some crazy reason, they are opening that cold cavern of a broken heart and trusting your brand with their hard-earned loyalty. None of it worked.

Education 60

Education Feedback Marketing Customer Service 60

Call Experts

SEPTEMBER 22, 2022

This is particularly important if you’re building a helpdesk support line to educate your audience. You might also consider whether refunds are available for digital content, such as ebooks or music downloads. However, weather events, significant roadblocks, or construction projects can cause delays.

Customer Service 52

Customer Service Education Call Center Construction 52

Influitive

NOVEMBER 26, 2015

Education for everyone. Blackbaud worked hard to educate staff, partners and customers on every facet of how the new program would work — including answering any and all questions. Download your FREE eBook now. Here’s three steps Blackbaud took to build its new customer advocacy program: 1. Set clear goals.

Customer advocacy 68

Customer advocacy Gamification B2B Education 68

SharpenCX

JUNE 30, 2021

Download Now]: Get the Ebook and Get Real about Coaching in Your Contact Center. Build relationships with your employees through 1:1s, team gatherings, and social events. Listen well, offer educational tools, and provide space for employees to learn and grow alongside one another. Find 10 methods to boost employee motivation.

Customer Service 67

Customer Service Coaching Contact Center Agent Empowerment 67

Influitive

OCTOBER 26, 2015

To ensure all of the leads submitted were high-quality, Verafin included “Referral Certification” challenges that educated advocates on Verafin’s ideal referral persona, how to talk about the company to prospects, and how best to submit a referral. Once advocates completed each step, they received a special badge.

B2B 94

B2B Customer advocacy Marketing Education 94

ChurnZero

MARCH 31, 2020

Monitoring key customer events—like login activity which signified a company may still be open for business—and geolocation trends in ChurnZero. Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive. Where Does Education Fit Into the Customer Lifecycle?

Morale 72

Morale Education Surveys Accountability 72

LiveChat

MAY 9, 2017

a free ebook, a free access or discounts), Run contests that need email address to be accessed, Host a webinar and have users sign up with their email address, Put a signup form on your social media accounts, Make paid search ads link to a landing page with an email sign-up. You can also educate them about your product or keep them engaged.

Marketing 48

Marketing Advertising Best practices Accountability 48

SmartKarrot

FEBRUARY 12, 2021

The blog has information on startup funding, investments, international events, and more. The content is a mix of videos, articles, free audio books, ebooks, and podcasts. The blog educates readers on how they can use social networks and online platforms to reach a wider audience and drive sales. SaaSMetrics. Alex Turnbull.

SaaS 23

SaaS B2B Metrics Sales 23

ChurnZero

DECEMBER 20, 2019

BIG RYG— ChurnZero’s one-day educational and networking event—is every CS leaders dream come true. Advice from Customer Success Experts: Best Practices for Year-End Planning eBook. Get your own free copy of this eBook. To learn more and reserve your spot, visit us here. . Customer Success Resource.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

Comm100

OCTOBER 8, 2016

Create educational and training materials. To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. Special workshops and events. Try creating materials like: Seminars/Webinars. Special Reports.

Customer retention 60

Customer retention Scripts Education Marketing 60

JivoChat

OCTOBER 25, 2021

Consider publishing blog posts and articles about different industry trends or events. Or, you could compile blog posts into an eBook and offer a download in exchange for an email address. Creating this content for your website can help show off your expertise and generate more sales. Blog posts about industry news.

Real estate 52

Real estate Sales Engineering Marketing 52

ClientSuccess

NOVEMBER 22, 2022

You can’t build a successful field marketing campaign or event without involving customers. You can’t understate the importance of customer champions at live events. Continually Educate Your Customers on the Benefits of Your Product or Service. Continually Educate Your Customers on the Benefits of Your Product or Service.

Marketing 69

Marketing Education Feedback Surveys 69

Amity

DECEMBER 9, 2016

Using Workplace by Facebook as their corporate communication platform, their support team will post a status update in a group that marketing can leverage to create content aimed at educating and helping more customers at scale. The quotes are used in blog posts, ebooks, on social media, across the website, and in many more locations.

Marketing 109

Marketing SaaS Sales Surveys 109

CX Global Media

OCTOBER 10, 2018

Penny Reynolds is one of the industry’s leading voices in call center training and education. She co-founded The Call Center School, where she spent 15 years developing and teaching a wide range of educational programs for call center professionals. Seminar Leaders.

Coaching 263

Coaching Call Center Contact Center call center professionals 263

JivoChat

MARCH 29, 2022

During the pandemic, webinars have grown in popularity as an alternative to in-person events. You also have the opportunity to develop webinars as a way to connect with your employees, offering valuable content for them, enjoying it as an educational tool as well. . Types of Webinar. Lead Generation. Product Demos.

Education 75

Education Surveys SaaS Personalization 75

SmartKarrot

JANUARY 5, 2021

Taking immense pride in the idea of educating the world’s SaaS leaders on Customer Success, Todd knows exactly what a company needs to be successful. His love for educating and empowering Customer Success professionals brings him to USF School of Management as the CAP Co-Director, Customer Success, and Insights MBA Program.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

REVE Chat Blog

NOVEMBER 21, 2019

Education – Once you create awareness you must build trust for your products and services. With the help of consistent newsletters, events or seminars/webinars you can educate your leads in the best way. It should be educative and useful. Introduce an educational webinar.

Best practices 77

Best practices B2B Sales Chatbots 77

ChurnZero

JANUARY 8, 2021

If you’re considering the role yourself, check out our eBook, The Future CCO , for firsthand advice from industry leaders on what it takes to become a CCO. . “We’re thrilled to have Phil on board because of his expertise as a customer advocate with over 15 years of experience in the event technology space.

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

JivoChat

APRIL 27, 2022

As a copywriter, it’s interesting to have an online portfolio where you can show articles, ebooks, and other types of text that you have written. Education Blog. The Education Blog is a Wix website template developed for teachers, academics, and researchers to give you a space to share your articles, ideas, and projects.

Real estate 75

Real estate Consulting Consulting Education 75

Comm100

NOVEMBER 3, 2017

In the event that they can’t, don’t tell them to call in! While you are doing this social media training exercise, keep in mind the 70-20-10 model for organizational learning: Seventy percent of learning takes place from actual assignments; 20 percent from peer education; and 10 percent from instruction. Know Your Tone.

Marketing 46

Marketing Accountability Customer Service Feedback 46

ChurnZero

SEPTEMBER 16, 2021

Some events that might be good opportunities to reach out to your customer base include: New product launches. New resources, such as ebooks or upcoming trainings and webinars. Start a Customer Education Program. Changes to customer support procedures. Sales or other offers on products and services.

Customer retention 52

Customer retention SaaS Education Feedback 52

Pointillist

JULY 25, 2018

Thinking in Events. The fundamental data type for customer journey analytics is the event. Regardless of how you might think of data today, in customer journey analytics everything is an event. Treating every change to customer data as an event saves work for data engineers, as no transformation is required.

Analytics 93

Analytics Government APIs Metrics 93

JivoChat

MARCH 13, 2022

Begin by choosing a pre-built template, you are going to find them separated into themes like food, business, education, events, and sports. Crello is a design tool that counts on several features, including a banner maker that enables you to easily develop and personalize banners.

Advertising 75

Advertising Personalization Education Sales 75

Vistio

APRIL 2, 2022

So you’ve got financial services, healthcare, utilities, education, professional services, retail, travel. I’d love to dive into your thoughts around the topics that we covered in that ebook as you are the expert, really. And the thing that makes my meetings so interesting is that people come from all different industries.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

Comm100

NOVEMBER 14, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. One new initiative that I was quite excited about was a partnership between CareerBuilder (the job board) and Capella Education. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Customer Service 44

Customer Service Morale Education Call Center 44

Pointillist

JULY 25, 2018

Thinking in Events The fundamental data type for customer journey analytics is the event. Regardless of how you might think of data today, in customer journey analytics everything is an event. Treating every change to customer data as an event saves work for data engineers, as no transformation is required.

Analytics 43

Analytics Metrics Government Journey mapping 43

LiveChat

SEPTEMBER 12, 2018

You may have noticed a lot of companies, also your competitors, have been organizing live events. In the digital era, it’s extremely easy to organize one, but it has never been so difficult to bring up an outstanding live event that would attract the right audience and cut through the informational noise. A webinar landing page.

B2B 45

B2B Sales B2C Marketing 45

ClientSuccess

JANUARY 4, 2019

You will hear it at customer success conferences, meetups, networking events, and peer mentoring sessions. Measuring product usage can help alert your team to issues within your account across various areas such as training, educational resources, and even product enhancements. eBooks: Ultimate Guide to SaaS Customer Success Metrics.

Metrics 53

Metrics SaaS Accountability Customer advocacy 53

Influitive

MAY 19, 2016

In this eBook, you’ll learn how to turn finance professionals into advocates by: Finding out what really motivates them. It is very hard to catch their attention,” says Elisabetta Pierallini , Director of Global Events, Customer Advocacy and Italy Marketing Manager at Tagetik. The secrets to engaging finance advocates.

Finance 40

Finance Customer advocacy Education Marketing 40

ClientSuccess

MAY 15, 2019

Secondly, I’ve focused on educating my organization since a majority didn’t really understand what customer success both as a practice and principle were. BetterCloud also focuses on unique events that target executive leaders to keep them close to the brand in ways that really resonate with them. Let’s connect !

Chief Customer Officer 45

Chief Customer Officer Engineering Best practices Metrics 45

CrazyCall

APRIL 9, 2019

Alice has authored the ebook Connecting Your Way to New Business, and created The BizTalk Blender®, a unique and innovative networking event designed to build professional relationships and engage business people in conversations that result in sales. Must-read: How to Start a Lead Management Program in 9 Easy Steps. Jill Rowley.

Sales 133

Sales Consulting Consulting Coaching 133

LiveChat

JANUARY 4, 2019

An ebook full of useful information can be a great way to catch someone’s attention. The worst thing that could happen is the user who gives you their email address, downloads an ebook and then walks away disappointed. Educational Video. If you remember that, you’re more likely to avoid too-long sentences. a.psd file).

Entertainment 50

Entertainment Feedback Education Sales 50