Beyond Philosophy

APRIL 6, 2016

Prioritize and allocate resources (time, money, people, facilities, technology). For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches.

Gamification 236

Gamification Benchmark Automotive Wireless 236

Fonolo

NOVEMBER 22, 2022

This is a 2-day virtual bootcamp course led by a live ICMI certified instructor, and covers key management practices for the contact center, important terms and definitions, how to meet service levels consistently, best practices in contact center forecasting, and much more! The Manager’s Guide to Call Center Gamification.

Call Center 147

Call Center Management Benchmark Contact Center 147

CX Accelerator

MARCH 28, 2018

There is undeniable science behind the "gamification" movement that deserves our attention. Gamification (using game mechanics to drive agents toward high-value behaviors) is one additional technique that can be used to design meaningful play at work. Not everyone's definition of "success" looks the same.

Gamification 140

Gamification Employee engagement Contact Center Self service 140

TechSee

DECEMBER 16, 2021

There are many new ideas, initiatives, and technologies flooding the market that aim to help the industry address its myriad challenges. These technologies are paving the way for new possibilities for the future of call centers. Let’s look at some of the trends that are expected to drive this year’s priorities.

Call Center 124

Call Center Self service Gamification Contact Center 124

Beyond Philosophy

APRIL 6, 2016

Prioritize and allocate resources (time, money, people, facilities, technology). For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device. So, in benchmarking gamification efforts of a peer, an organization may take up similar approaches.

Gamification 150

Gamification Benchmark Automotive Wireless 150

Outsource Consultants

SEPTEMBER 14, 2021

Tip the Scales with Technology. The most powerful technology pairings in 2021 include call deflection, AI, and automation systems that work in harmony. But what do these specific technologies actually do? So if you have specific AI goals, you should definitely consult on your options with an expert contact center partner.

Contact Center 125

Contact Center Interactive Voice Response Morale Abandon rate 125

Fonolo

DECEMBER 4, 2018

Can We Agree on Some Definitions? There are also cases where the way a term is used in a casual sense may be different from its formal definition. So, we started off by asking the panelists whether we could agree on some definitions. What’s Inside: Gamification in the Contact Center. Voice-Powered Technology (VPT).

Gamification 89

Gamification B2C Contact Center Technology 89

Callminer

NOVEMBER 18, 2020

If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance. It’s easy to let their anger or frustration get you worked up, but losing your temper or being cowed by extreme emotion is definitely the worst thing a call center rep can do, in my opinion.

Contact Center 345

Contact Center Call Center Gamification Wait times 345

Playvox

SEPTEMBER 20, 2023

But how do AI and automation technologies actually help make your contact center more efficient? Before we discuss automation and AI for QM processes, it’s important to establish clear definitions in the context of contact centers. Definition of AI Artificial intelligence (AI) is intelligence demonstrated by machine learning.

Quality management 52

Quality management Coaching Contact Center Calibration 52

CSM Magazine

JULY 28, 2022

As practice shows, modern technologies provide wide opportunities in the field of HR management. Therefore, if you want to get useful human resources software, you should definitely contact them. New approaches to the implementation of HR management processes cause a significant technological transformation.

Management 59

Management Gamification Analytics Enterprise 59

ProProfs Blog

SEPTEMBER 20, 2019

The brand drives customer retention using two elements – referral programs and gamification. The brand has also introduced a gamification element that shows how far your friend or acquaintance has reached in the buying experience. The Technology Angle. Well, technology comes in handy here. The Technology Angle.

Customer Service 102

Customer Service Airlines Gamification Customer retention 102

ChurnZero

JULY 22, 2022

But when it feels like each customer has different goals and definitions of success, how do you create an onboarding program that caters to these individual needs and at the same time can scale? Q: Should the definition of first value be based on your team’s perspective or the customer’s perspective? For that audience, no.

Gamification 98

Gamification Accountability B2B Enterprise 98

NobelBiz

MAY 22, 2022

Christian Montes With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the world’s largest Enterprise Contact Centers, BPOs, and Global CCaaS providers. Jennifer Brown: There are definitely logistical concerns about having a home office.

call center workforce 52

call center workforce Call Center Management Gamification 52

CSM Magazine

JUNE 3, 2021

Aim to involve all parts of the organisation to establish what connectedness means for your brand and communicate the definition widely. Finally, aim to work with technology partners who combine cloud-first thinking with flexible yet tightly integrated technology for maximum impact.

Enterprise 52

Enterprise Gamification Multichannel Analytics 52

Playvox

JULY 28, 2022

Making the most of your multigenerational workforce’s strengths to serve your customers better is definitely worth the effort. Thanks to rapid changes in technology and society, the oldest and youngest Millennials have differing perspectives on many issues — making them trickier to understand. What Is A Multigenerational Workforce?

Contact Center 66

Contact Center Gamification Surveys Feedback 66

Fonolo

DECEMBER 5, 2018

It’s still unclear if this will take off, but it definitely shows some aggressive thinking! What’s Inside: Gamification in the Contact Center. Voice-Powered Technology (VPT). In March, a new program that allows companies to route their calls directly to Avaya, who will act as a virtual network operator. Investing in Agents.

Gamification 57

Gamification Contact Center Call Center Marketing 57

Fonolo

JANUARY 23, 2019

It also made clear that Twilio doesn’t see the classic definition of CPaaS as a limitation on its ambitions (see “CPaaS Triumphs: Now What?”). What’s Inside: Gamification in the Contact Center. Voice-Powered Technology (VPT). Twilio Buys SendGrid for $2b. This one was impressive for the size alone. ”). (In

Contact Center 62

Contact Center Gamification Call Center Marketing 62

Noble Systems

MARCH 19, 2021

From sales and marketing to customer support to technology resources, SMBs must be nimble and responsive. And they definitely don’t have the big pocketbooks – so their solutions must be cost-effective and generate added value. Gamification takes otherwise routine tasks and makes them fun. Cloud Contact Center for SMBs.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

CrazyCall

JANUARY 21, 2019

With the growth of new software and technology, new types of sales processes have come into play. The general definition of inside sales revolves around the act of identifying, nurturing and converting leads remotely. On the other hand, inside sales reps usually deploy “power dialing” technology. Let’s dive in!

Telemarketing 87

Telemarketing Sales Scripts CRM 87

NobelBiz

FEBRUARY 22, 2023

Different industries have different definitions, but they’re all close. However, you should know that no matter what you do, or what cutting-edge technology you have, you can’t avoid all causes of shrinkage. Today’s call center systems include gamification features that boost staff morale and motivation.

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

Balto

NOVEMBER 2, 2023

Further, technology advancements have provided enterprises with more opportunities to improve customer experience by collecting and analyzing relevant customer and conversation data from various sources. Technology can also help contact centers guide and coach agents by easily identifying their strengths and weaknesses.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Fonolo

FEBRUARY 19, 2019

From my perspective, the human aspect of running a call center is much more challenging than the technology aspect. The Undead: AI Can’t Die Because its Definition Keeps Changing. What’s Inside: Gamification in the Contact Center. Voice-Powered Technology (VPT). Some Fuzz Around Call Center Cloud vs Premise.

Call Center 62

Call Center Contact Center Agent burnout Gamification 62

NobelBiz

OCTOBER 18, 2021

Different industries have different definitions, but they’re all close. However, you should know that no matter what you do, or what cutting-edge technology you have, you can’t avoid all causes of shrinkage. Today’s call center systems include gamification features that boost staff morale and motivation.

Call Center 52

Call Center contact center solutions Contact Center Cloud contact 52

Vistio

MARCH 15, 2022

Today, we welcome to the podcast, Terry Rybolt, Chief Revenue Officer at LiveXchange Technologies. Leveraging over 20 years of business process outsourcing and experience, Terry is one of the subject matter experts on technology, remote working, customer experience (CX), and GigCX. Technology has changed that. Absolutely.

Gamification 52

Gamification outsourcing Contact Center Technology 52

Fonolo

JUNE 17, 2015

Use technology to monitor agent performance. Use incentives and gamification. Although we’ll do the majority of training outside of the classroom, this kind of formalized learning environment definitely has its place. Use technology to monitor agent efficiency and performance. Use incentives and gamification.

Call Center 96

Call Center Gamification Coaching Contact Center 96

Vistio

MAY 28, 2022

Can we enable this with technology to be more efficient? The other thing is too if you’ve got a bad process, you definitely can’t automate it with technology. Read more about CX Technology: Don’t Add More Technology, Add the Right Technology. Definitely. I definitely think it helped.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

Balto

SEPTEMBER 12, 2023

And while ensuring a seamless online experience for your customers can definitely save them time and effort, that doesn’t mean there’s no room for improvement in your physical branches. On top of that, you can use Balto’s gamification features to keep your agents engaged and motivated.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52

COPC

MARCH 23, 2020

She has identified some common themes which are shared by the best run Work-At-Home operations, specifically around communication and technology support. A proper desk, chair and the right technology are all mandatory, and we have found that noise can also be a big issue. Cyndy Edwards, one of COPC Inc.’s

At home agents 52

At home agents Consulting Consulting Government 52

JustCall

MARCH 9, 2023

Conversation intelligence is an AI-powered technology used by customer-facing groups to gain valuable insights into every customer interaction. Using advanced technology solutions can make all the difference here. The global market for conversation intelligence platforms is projected to reach $18.4

Coaching 52

Coaching Sales Chatbots Analytics 52

Comm100

SEPTEMBER 22, 2016

With all of the technological developments in recent years, it’s important to be able to leverage them in order to stay current with your customer service operations. How to Revolutionize Customer Employee Engagement with Big Data and Gamification by Rajat Paharia. Customer Experience 3.0: Loyalty 3.0:

Customer Service 71

Customer Service Gamification Consulting Consulting 71

RapportBoost

DECEMBER 10, 2018

But I definitely think it’s interesting, I can say I am really weary of getting into generational differences, it is like nothing gets really simplistic and stuff are just based on assumptions. Kaye: Yeah, I am definitely finding that as well. But I don’t know if maybe it is the introduction of A.I

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

Vistio

FEBRUARY 1, 2022

” While it can be a little bit of some growing pains, which is normal and natural, it can definitely be a beautiful thing to see it kind of come to life. It’s definitely fun. Definitely. I know there’s a lot out there, like gamification or free pizza or whatever it is. Now I have a path for that.”

Contact Center 52

Contact Center Customer Service Morale Engineering 52

JustCall

FEBRUARY 5, 2020

The education industry although participating in technology-oriented growth is still a less explored sector in terms of tech research. Cloud systems have been proving to be the best technological platforms for massive data organization and storage. Freshdesk also offers a gamification system called Freshdesk Arcade.

Education 84

Education CRM Sales Accountability 84

Vistio

APRIL 2, 2022

Yeah, definitely. What are some of your go-to technology suggestions to aid agents in onboarding and training processes? So technology is playing a completely different role and we need to be able to navigate with our customers to meet their objectives live, synchronously and asynchronously, both. Where we have… Yeah.

Contact Center 52

Contact Center Real estate Customer Service Self service 52

SmartKarrot

SEPTEMBER 15, 2020

Thus, to do it right, you need technology. Let us brush up our memory with the definition of onboarding. Your learners should know the training they need and get it with one-click access to their learning paths, events, courses, and gamification. As new clients join in all the time, the number of people to train increases.

SaaS 10

SaaS Gamification Analytics Feedback 10

RapportBoost

NOVEMBER 5, 2018

Tony has dedicated his career in technology to leading sales teams and understands the need for automation tools that help sales reps increase efficiency and close more business and increase their margins. Of course, we are going to mention technology and how you can use technology to help increase that leverage.

Contact Center 40

Contact Center Scripts Sales Metrics 40