Outbound Call Centers: From Robocalls to Gamification

Noble Systems

These views are all too common, which is why it is important to break down just how beneficial outbound call centers can be when businesses are using the right technology. The post Outbound Call Centers: From Robocalls to Gamification appeared first on Noble Systems.

Accelerate Sales Effectiveness with Gamification

Noble Systems

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors.

Gamification Can Improve Customer and Employee Outcomes

Noble Systems

Gamification is not only a new type of technology, but it’s also a new type of thinking about the relationships and transactions between customers, companies, employees, and corporate management systems. More from the podcast: how a gamification plan can be prepared.

Accelerate Sales Effectiveness with Gamification

Noble Systems

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors.

Humanizing the Digital Customer Experience: With Gamification, Call Centers Win Big

Noble Systems

They want to feel good about their interactions with technology, and this requires some element of the personal touch.”. To this end, the use of call center gamification represents a bona-fide breakthrough. How Gamification Works. So how does gamification work?

Sustaining Agent Engagement with Continuous Feedback Through Gamification

Noble Systems

One solution that has gained popularity in recent years for its ability to provide continuous feedback to employees, particularly those in contact centers, is gamification. Factor in skill competency when determining frequency of feedback through gamification.

The Benefits of Gamification for Call Center Managers

Fonolo

Think ‘gamification’. Gamification is the introduction of interactive, game-like principles and elements into different contexts. Call Center Customer Experience Customer Service agent-engagement call-center contact-center-agent gamification

Gamification and Crowdsourcing Meet Customer Service

Win the Customer

Business Communication Customer Experience Technology Customer service is the new battleground for business competition.

Fidotrack Gamification Releases Robust Gamified Learning Management System for Call Centers

Noble Systems

On October 25th at the Annual CallMiner LISTEN2017 User Conference, Fidotrack Gamification, the award-winning employee engagement platform for Collections, Sales and Customer Support Organizations announced their latest release; a Gamified Learning Management System.

Does Gamification really work? How the heck will I know?

Noble Systems

Folks, when I talk about Gamification I am talking about using game mechanics to increase productivity, lower attrition, and lower absenteeism, those are just some of the areas that can be impacted. Lastly, you need to consider time, as a way of defining a true ROI on Gamification.

These 8 Technologies Are Transforming the Contact Center

DMG

These 8 Technologies Are Transforming the Contact Center. This technology is finally delivering on its potential to find the root cause of customer issues and is starting to be used outside of contact centers to enhance the customer journey throughout the enterprise. The success of speech analytics demonstrates how good technology accompanied by best practices is a winning formula for companies that can afford the investment. Gamification.

Trip Report: ICMI CC Demo Features Cloud, Gamification, and More!

Strategic Contact

My sessions on technology selection and implementation. Read More » TechnologyI just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference.

Contact Center Technology Trends – Bring About Transformation

Dialer 360

they don’t add up financially more and more organization turning to technology support. Call center future technologies would be modernized with workforce optimization solutions. While technology is advancing with nearly every industry. Gamification.

Mobile Technology and Gaming Create Better Customer Experiences

Win the Customer

In the work environment, gamification may be employed as a training tool or employee morale initiative and in turn, improve customer service experiences. The idea behind gamification is quite simple: by applying game mechanics to tasks or functions that typically have no entertainment value, you provide people with motivation to partake in these tasks. Customer Experience Technology

Gamify Onboarding to Win the Battle Over New Hire Retention

Noble Systems

Beating the odds with Gamification. To achieve a winning onboarding strategy, many companies are leveraging gamification to remove the tedium of traditional programs and accelerate learning. After deploying gamification this figure rose to over 90%.”.

DMG Consulting Releases 2017 Contact Center Gamification Product and Market Report

DMG

DMG Consulting Releases 2017 Contact Center Gamification Product and Market Report. What: Releases 2017 Contact Center Gamification Product and Market Report. Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2017 Contact Center Gamification Product and Market Report. For customers, gamification is intended to improve loyalty and engagement.

Banking Strategies: A guide to effective fintech in 2019

Noble Systems

In the current issue of Banking Strategies, published by the Bank Administration Institute, Noble Systems Vice President of Marketing, Lee Allum, explores how banks and other financial institutions are using “Fintech” – the commonly used nickname for financial technology.

Still Struggling with Employee Retention? It’s Time to Get in the Game

Noble Systems

What this group tends to look for in a job includes respect and recognition, stability and, although the least technology savvy, they are driven to do what needs to be done. They are tech-intuitive and expect the latest and greatest technologies and resources to be available to them at work.

Gamifying Customer Service to Cure Agent Attrition

Noble Systems

And since happier employees result in greater productivity and happier customers, it’s easy to understand how gamification can have a sizable impact on revenue, workforce engagement and agent satisfaction.

Infographic: 6 Small Changes That’ll Make a Big Difference in Your Contact Center

Fonolo

It could be argued that customer service is uniformly about a few core things: Giving consumers agency; shepherding them towards a positive outcome to their problems; and providing solutions and smiles by whatever means (and using whatever technology) necessary. Gamification.

Why Should Contact Centers Care About Employee Engagement?

Noble Systems

Gamification is an enabling technology that can help. Start Building the Core of Your Employee Engagement Plan with Gamification. Many companies turn to gamification to address the top drivers of employee engagement.

Seven technologies to improve customer service in SMBs

NewVoiceMedia

Which technologies really can improve customer service? Ten Critical Technologies to Transform Customer Engagement ’. And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before.

Banking Strategies: A guide to effective fintech in 2019

Noble Systems

In the current issue of Banking Strategies, published by the Bank Administration Institute, Noble Systems Vice President of Marketing, Lee Allum, explores how banks and other financial institutions are using “Fintech” – the commonly used nickname for financial technology.

Why Should Contact Centers Care About Employee Engagement?

Noble Systems

Gamification is an enabling technology that can help. Start Building the Core of Your Employee Engagement Plan with Gamification. Many companies turn to gamification to address the top drivers of employee engagement.

The Top Contact Center Trends to Watch in 2019 [White Paper]

Fonolo

As always, we keep watch of trends and issues pertinent to contact centers, continuously shifting due to technological advancements; mergers and acquisitions in the SaaS space; the realigning of customer service and experience priorities on the part of brands; and more. It’s a bird!

Top trends for the contact center in 2019 – part 1, the human touch

Noble Systems

Although technology has influenced the way brands engage with customers, it is the agent’s personal interactions that create meaningful moments and human kinship that heightens the customer experience. Leverage Gamification for Soft Skills Development.

Building Contact Center Solutions for Modern Businesses

Noble Systems

In the 2nd part of a Q&A with CUSTOMERZONE360, Editor Erik Linask and Noble’s VP of Marketing Lee Allum discuss maximizing the value of your contact center to both your customers and your company, and how your technology stack can be a big difference-maker. “Contact center technology is shifting from reactive to proactive to improve the customer experience.”

Appriss Tackles the World’s Toughest Problems Upgrading to Cloud Contact Center Technology

inContact

Founded in 1994, Appriss is a data analytics company built on a core belief: Technology can and should be doing good for society. inView Performance Management for CXone is raising agent engagement and motivation with gamification challenges and provides near-real-time updates on their performance, even when they’re working from home. The post Appriss Tackles the World’s Toughest Problems Upgrading to Cloud Contact Center Technology appeared first on NICE inContact Blog.

Top trends for the contact center in 2019 – part 1, the human touch

Noble Systems

Although technology has influenced the way brands engage with customers, it is the agent’s personal interactions that create meaningful moments and human kinship that heightens the customer experience. Leverage Gamification for Soft Skills Development.

Australian Banking and Financial Institutions Need a Seismic Shift in Culture

Noble Systems

Gamification, which applies game mechanics to engage employees by tracking and rewarding desired behaviours, has made recent gains in popularity in the global financial industry due to its effectiveness in improving engagement, customer experience and customer loyalty.

Guest Blog: One of the biggest contact centre challenges and how to fix it

teleopti

New technology? Using tools like Gamification can help promote cohesion and a fun work environment that stimulates and motivates employees. Gamification plays into our innate desire for reward, feedback, status, competition, altruism, and achievement.

Ensuring a Successful Go-Live Launch for Your Call Center Technology

inContact

You and your project team have poured hours into the design and implementation of your new call center technology platform, and the big day has finally arrived – Go-Live. The post Ensuring a Successful Go-Live Launch for Your Call Center Technology appeared first on inContact Blog.

4 Ways Technology Will Bring out the Best in Your Contact Center Agents

CSM Magazine

Compared to the businesses of yore, modern-day organizations would seem to have the advantage thanks to the raft of customer service technology currently available. Well, that’s where the technology comes in.

"Follow the Leader", Featuring Patrick Russell

Call Center Weekly

What are some gamification best practices you recommend, to ensure success? Although the term “gamification” is relatively new the practices is as old as contact centers themselves.

Top 10 Technological Contact Center Trends

Insite Managed Solutions

Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Top 10 Technological Contact Center Trends.

Technology to Improve Call Center Agent Engagement & Productivity

CSR Inc.

It’s a field that – without a doubt – has been exclusively enabled by technology. There was a recent post over at CallCentreHelper.com on 25 Ways Technology Can Increase Agent Productivity. It’s an extensive list of how technologies are being used to keep agents engaged, learning and productive – and some of the items make points that I emphasize on an (almost) daily basis. Read the full article at CallCentreHelper.com: 25 Ways Technology Can Increase Agent Productivity.

10 Must-Have Features In Your Advocate Marketing Software

Influitive

Advocate Marketing 101 advocate marketing advocate marketing application advocate marketing platform advocate marketing product advocate marketing program advocate marketing software advocate marketing technology advocate rewards campaign management CRM integration gamification The Advocate Marketing PlaybookHow are you managing your customer, employee, or partner advocacy programs?

I’m Judging the SuperNova Awards: Make Sure to Submit Your Case Study

Natalie Petouhof

The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. big data, predictive analytics). • Digital Marketing Transformation – Personalized, data-driven digital marketing. • Future of Work: Social Business – The technologies enabling teams to work together efficiently. Tweet I’m judging the 2016 Constellation SuperNova Awards !

Doing Something Really Interesting in IOT Customer Experience or Cloud Customer Service? Apply for a SuperNova Award!

Natalie Petouhof

Tweet The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. Using the Sales Cloud to Grow Win Ratios… We will be recognizing nine individuals who demonstrate true leadership in digital business through their application of new and emerging technologies. Special recognition will be given to projects that seek to redefine how the enterprise uses technology on a large scale.

Workforce Optimization Ushers in the Real-Time Contact Center

DMG

It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner. Workforce Optimization Ushers in the Real-Time Contact Center. By Donna Fluss. View this document on the publisher’s website.