Accelerate Sales Effectiveness with Gamification

Noble Systems

By adding Gamification to your sales technology stack , you can accelerate effectiveness at each stage to help your agents achieve top revenue performance and sustain it over time. Gamification uses game mechanics to encourage desired behaviors.

Outbound Call Centers: From Robocalls to Gamification

Noble Systems

These views are all too common, which is why it is important to break down just how beneficial outbound call centers can be when businesses are using the right technology. The post Outbound Call Centers: From Robocalls to Gamification appeared first on Noble Systems.

Gamification Can Improve Customer and Employee Outcomes

Noble Systems

Gamification is not only a new type of technology, but it’s also a new type of thinking about the relationships and transactions between customers, companies, employees, and corporate management systems. More from the podcast: how a gamification plan can be prepared.

Sustaining Agent Engagement with Continuous Feedback Through Gamification

Noble Systems

One solution that has gained popularity in recent years for its ability to provide continuous feedback to employees, particularly those in contact centers, is gamification. Factor in skill competency when determining frequency of feedback through gamification.

The Benefits of Gamification for Call Center Managers


Think ‘gamification’. Gamification is the introduction of interactive, game-like principles and elements into different contexts. Call Center Customer Experience Customer Service agent-engagement call-center contact-center-agent gamification

Gamification and Crowdsourcing Meet Customer Service

Win the Customer

Business Communication Customer Experience Technology Customer service is the new battleground for business competition.

Does Gamification really work? How the heck will I know?

Noble Systems

Folks, when I talk about Gamification I am talking about using game mechanics to increase productivity, lower attrition, and lower absenteeism, those are just some of the areas that can be impacted. Lastly, you need to consider time, as a way of defining a true ROI on Gamification.

These 8 Technologies Are Transforming the Contact Center


These 8 Technologies Are Transforming the Contact Center. This technology is finally delivering on its potential to find the root cause of customer issues and is starting to be used outside of contact centers to enhance the customer journey throughout the enterprise. The success of speech analytics demonstrates how good technology accompanied by best practices is a winning formula for companies that can afford the investment. Gamification.

Contact Center Technology Trends – Bring About Transformation

Dialer 360

they don’t add up financially more and more organization turning to technology support. Call center future technologies would be modernized with workforce optimization solutions. While technology is advancing with nearly every industry. Gamification.

Trip Report: ICMI CC Demo Features Cloud, Gamification, and More!

Strategic Contact

My sessions on technology selection and implementation. Read More » TechnologyI just returned from Dallas where I mingled with new and old friends at ICMI’s Contact Center Demo & Conference.

Banking Strategies: A guide to effective fintech in 2019

Noble Systems

In the current issue of Banking Strategies, published by the Bank Administration Institute, Noble Systems Vice President of Marketing, Lee Allum, explores how banks and other financial institutions are using “Fintech” – the commonly used nickname for financial technology.

Gamify Onboarding to Win the Battle Over New Hire Retention

Noble Systems

Beating the odds with Gamification. To achieve a winning onboarding strategy, many companies are leveraging gamification to remove the tedium of traditional programs and accelerate learning. After deploying gamification this figure rose to over 90%.”.

Why Should Contact Centers Care About Employee Engagement?

Noble Systems

Gamification is an enabling technology that can help. Start Building the Core of Your Employee Engagement Plan with Gamification. Many companies turn to gamification to address the top drivers of employee engagement.

Mobile Technology and Gaming Create Better Customer Experiences

Win the Customer

In the work environment, gamification may be employed as a training tool or employee morale initiative and in turn, improve customer service experiences. The idea behind gamification is quite simple: by applying game mechanics to tasks or functions that typically have no entertainment value, you provide people with motivation to partake in these tasks. Customer Experience Technology

DMG Consulting Releases 2017 Contact Center Gamification Product and Market Report


DMG Consulting Releases 2017 Contact Center Gamification Product and Market Report. What: Releases 2017 Contact Center Gamification Product and Market Report. Background: DMG Consulting LLC , a leading provider of contact center, back-office and real-time analytics market research and consulting services, today released its 2017 Contact Center Gamification Product and Market Report. For customers, gamification is intended to improve loyalty and engagement.

Still Struggling with Employee Retention? It’s Time to Get in the Game

Noble Systems

What this group tends to look for in a job includes respect and recognition, stability and, although the least technology savvy, they are driven to do what needs to be done. They are tech-intuitive and expect the latest and greatest technologies and resources to be available to them at work.

Infographic: 6 Small Changes That’ll Make a Big Difference in Your Contact Center


It could be argued that customer service is uniformly about a few core things: Giving consumers agency; shepherding them towards a positive outcome to their problems; and providing solutions and smiles by whatever means (and using whatever technology) necessary. Gamification.

Top trends for the contact center in 2019 – part 1, the human touch

Noble Systems

Although technology has influenced the way brands engage with customers, it is the agent’s personal interactions that create meaningful moments and human kinship that heightens the customer experience. Leverage Gamification for Soft Skills Development.

Seven technologies to improve customer service in SMBs


Which technologies really can improve customer service? Ten Critical Technologies to Transform Customer Engagement ’. And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before.

Building Contact Center Solutions for Modern Businesses

Noble Systems

In the 2nd part of a Q&A with CUSTOMERZONE360, Editor Erik Linask and Noble’s VP of Marketing Lee Allum discuss maximizing the value of your contact center to both your customers and your company, and how your technology stack can be a big difference-maker. “Contact center technology is shifting from reactive to proactive to improve the customer experience.”

The Top Contact Center Trends to Watch in 2019 [White Paper]


As always, we keep watch of trends and issues pertinent to contact centers, continuously shifting due to technological advancements; mergers and acquisitions in the SaaS space; the realigning of customer service and experience priorities on the part of brands; and more. It’s a bird!

Australian Banking and Financial Institutions Need a Seismic Shift in Culture

Noble Systems

Gamification, which applies game mechanics to engage employees by tracking and rewarding desired behaviours, has made recent gains in popularity in the global financial industry due to its effectiveness in improving engagement, customer experience and customer loyalty.

Appriss Tackles the World’s Toughest Problems Upgrading to Cloud Contact Center Technology


Founded in 1994, Appriss is a data analytics company built on a core belief: Technology can and should be doing good for society. inView Performance Management for CXone is raising agent engagement and motivation with gamification challenges and provides near-real-time updates on their performance, even when they’re working from home. The post Appriss Tackles the World’s Toughest Problems Upgrading to Cloud Contact Center Technology appeared first on NICE inContact Blog.

Ensuring a Successful Go-Live Launch for Your Call Center Technology


You and your project team have poured hours into the design and implementation of your new call center technology platform, and the big day has finally arrived – Go-Live. The post Ensuring a Successful Go-Live Launch for Your Call Center Technology appeared first on inContact Blog.

Top 10 Technological Contact Center Trends

Insite Managed Solutions

Top 10 Technological Contact Center Trends Cloud: Cloud-based infrastructure is the fastest growing area in the call center industry, which DMG predicts will almost double between 2013 and 2015. Top 10 Technological Contact Center Trends.

Technology to Improve Call Center Agent Engagement & Productivity

CSR Inc.

It’s a field that – without a doubt – has been exclusively enabled by technology. There was a recent post over at on 25 Ways Technology Can Increase Agent Productivity. It’s an extensive list of how technologies are being used to keep agents engaged, learning and productive – and some of the items make points that I emphasize on an (almost) daily basis. Read the full article at 25 Ways Technology Can Increase Agent Productivity.

Kick the Snot Out of Call Center Zombies

Noble Systems

The cool thing that has happened in the last several years is there are a few technology providers, many of whom were employers or even call center managers themselves have started to work the angle.

4 Suggestions to Help Prepare for the Millennial Tsunami

Noble Systems

Call Center’s are incorporating innovated technology and modifying their cultures to encompass agent training programs and daily operations. Millennials have practically grown up with technology. Having fresh, innovative technology says a lot about where you are going.

The State of Bots in 2019: Successes and Failures


As noted by Retail Dive , “retailers with large-scale service needs are increasingly turning to various forms of automated technology to support customer service operations.” What’s Inside: Gamification in the Contact Center. Voice-Powered Technology (VPT).

What’s Holding Back the Contact Center Industry?


This is not a criticism – it’s simply the reality, an industry-wide circumstance brought about by the learning curves and rapid technological changes to the customer service space in contemporary times.

"Follow the Leader", Featuring Patrick Russell

Call Center Weekly

What are some gamification best practices you recommend, to ensure success? Although the term “gamification” is relatively new the practices is as old as contact centers themselves.

Catch Fonolo at Avaya ENGAGE® 2019


We are excited to announce that Fonolo , a Technology Partner in the Avaya DevConnect ecosystem, will be exhibiting at this momentous event. What’s Inside: Gamification in the Contact Center. Voice-Powered Technology (VPT).

Knowledge Management in the Era of AI


The addition of natural language understanding and natural language processing (NLU/NLP) technology is speeding up and automating the data acquisition process. AI and machine learning technology are becoming integral components of KM solutions, helping companies improve data integrity, find data gaps and create new content. Gamification techniques are being used to track and reward knowledge contributors and knowledge users. Knowledge Management in the Era of AI. 7/4/2018.

This is our 1000th Post! A Look Back at Our Greatest Hits


From my perspective, the human aspect of running a call center is much more challenging than the technology aspect. What’s Inside: Gamification in the Contact Center. Voice-Powered Technology (VPT).

4 Takeaways from Our Live Discussion on Chat vs Messaging vs Texting [Video]


What’s Inside: Gamification in the Contact Center. Voice-Powered Technology (VPT). Contact Center Customer Service customer-experience Events Technology customer-service google-hangout self-service trends

Contact Centers? Say Hello to 2019


Or, here is a report from MIT Technology Review that seems to conflate “AI” with any kind of automation. What’s Inside: Gamification in the Contact Center. Voice-Powered Technology (VPT). 2018 was a big year for the contact center industry.

1 Year After Bankruptcy, Strong Signals from Avaya


What’s Inside: Gamification in the Contact Center. Voice-Powered Technology (VPT). Call Center Contact Center Customer Service News Technology avaya avaya-earnings call-center cloud cloud-call-center-technology contact-center customer-service

Keep Your Call Center At-Home Agents Engaged


Use gamification. Gamification is the use of games and technology to offer incentives to employees based on their performance metrics. Remote employment is becoming increasingly popular across the United States.

Life Lessons: What IKEA Gets Right About Customer Experience


What’s Inside: Gamification in the Contact Center. Voice-Powered Technology (VPT). Customer Experience Customer Service Mobile Retail Social Media Technology customer-experience customer-loyalty customer-service digital-platforms retailLive Unboring. It’s an IKEA slogan.

New York Times Op-Ed Mentions Containment Rate


What’s Inside: Gamification in the Contact Center. Voice-Powered Technology (VPT). AI Call Center Contact Center News Technology call-center chatbots contact-center hold-time measurement New York Times nps Op-Ed virtual-agents