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SCTC Annual Conference, Dallas - Quick Take and Pix

Jon Arnold

I’ve been involved with SCTC for a few years now - Society of Communications Technology Consultants - and even though I’m an analyst, there’s a lot in this community that’s good for my business. The trends that I follow in my research, are the same ones they’re living with as they try to get their clients to adopt new technologies.

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Guest Blog: Building a Human Powered, Technology-aided 21st Century Customer Experience

ShepHyken

Knowing that a major design conference was coming to San Francisco, the pair crafted a rudimentary website targeted to conference attendees and offered guests the opportunity to sleep on one of three air mattresses and enjoy uncooked pop tarts and orange juice. Read Shep’s latest Forbes article: Ten Ways To Handle A Brand Crisis.

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3 Key Topics Discussed at the Channel Partners Conference

Playvox

Last week was the Channel Partners Conference and Expo (CPC) in Las Vegas and the 25th anniversary of this event did not disappoint. In fact, the bright lights and neon that are the hallmarks of Las Vegas were an appropriate backdrop for this year’s conference. Remote Work – or a Version of – is Here to Stay. ENJOYING THIS ARTICLE?

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5 Must-Attend Customer Service Conferences in 2019

Fonolo

Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. ICMI: Expo & Conference. Well, look no further: You’ve come to the right place. Where: Washington, DC.

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Top 8 Ways in Which Metaverse Technology Has Transformed Businesses

CSM Magazine

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 What is Metaverse Technology and How Has it Benefited Businesses? billion in 2030.

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SCTC 2019 Conference Review - Opportunity for the Taking

Jon Arnold

Consultants play a key role in helping IT and business decision-makers get the right mix of communications technologies, and the job isn’t getting any easier. Taking the glass half-full view, I provided my analyst perspective on the conference, and it’s running now on the BCStrategies portal.

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Unlocking Additional Value From Your Customer Service Technology Stack

CSM Magazine

Angela Clarkson, Head of Business Consultancy, Sabio Group One of the key issues discussed at our recent Disrupt 2023 conference in the UK was the cost-of-living crisis and its likely impact on customer service provision. UK inflation hit a 41-year high of 11.1% in October last year and remains high at the time of writing.