Accountability Conference Consulting Technology 
TechSee
AUGUST 14, 2023
Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Follow on LinkedIn John R.
ChurnZero
MARCH 3, 2020
Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.
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ShepHyken
MARCH 12, 2021
A study by McKinsey Consulting in April 2020 indicated that digitally-enabled sales interactions were at least twice more important during the pandemic than they were in the pre-COVID-19 era. Technology solutions are the need of the hour. Accelerating connectivity through technology. Consumer interactions have changed as well.
TechSee
JUNE 16, 2022
By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. Brad Cleveland, Author, Speaker & Consultant.
Beyond Philosophy
OCTOBER 28, 2014
Let’s say your IT system requires getting your email address for every customer to access the details of the account. When you are frustrated, stressed, and upset, how do you feel about entering your account number followed by the pound sign? Area #1: Technology. Let me give you an example. How are they going to use it?
Beyond Philosophy
OCTOBER 20, 2022
That said, AI technology provides options for predictive analytics in experiences we never had access to before. First, he discovered a company through shared interests, conferences, and research articles, called NICE Enlighten AI CX Program, which he covers in the book. appeared first on CX Consulting. The post Incredible!
CX Accelerator
NOVEMBER 11, 2022
Within this skillset sits CX governance – the system by which the organization is controlled and operates, and the mechanisms by which it, and its people, are held to account. They manage changes that can have impacts on people, processes and/or technology and provide regular updates to the organization. Back To CX Accelerator Blog
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