Outsource Consultants

AUGUST 18, 2020

Call center advisory firm Outsource Consultants, LLC appears on the list for the second year in a row at #1751 overall and #169 in the Midwest, due to an impressive 244% 3-year growth rate. Outsource Consultants is a call center referral and advisory firm that helps companies find the perfect fit outsource call centers.

Consulting 104

Consulting Consulting outsourcing Call Center 104

Fonolo

NOVEMBER 13, 2018

Have you been searching for the best customer service conferences to attend in 2019? Sure, you could watch a few evocative highlights on YouTube instead, but attending conferences in the flesh still provides far more value. ICMI: Expo & Conference. Well, look no further: You’ve come to the right place. Where: Washington, DC.

Customer Service 108

Customer Service Contact Center Engineering Education 108

Playvox

APRIL 19, 2022

Last week was the Channel Partners Conference and Expo (CPC) in Las Vegas and the 25th anniversary of this event did not disappoint. In fact, the bright lights and neon that are the hallmarks of Las Vegas were an appropriate backdrop for this year’s conference. Collaborate, innovate, and succeed. Our Path Forward – Together.

Contact Center 68

Contact Center Consulting Consulting Technology 68

Jon Arnold

DECEMBER 5, 2019

Consultants play a key role in helping IT and business decision-makers get the right mix of communications technologies, and the job isn’t getting any easier. Taking the glass half-full view, I provided my analyst perspective on the conference, and it’s running now on the BCStrategies portal.

Consulting 64

Consulting Consulting Technology 64

Beyond Philosophy

APRIL 20, 2023

Expanding Too Quickly Around 2004, I made the mistake of thinking that my global Customer Experience Consultancy was about to experience rapid growth. At this point, I had done little more marketing for my Customer Experience consultancy than writing and marketing the books. Also, if you do find a great employee, hang onto them.

Outbound sales 195

Outbound sales Consulting Consulting Engineering 195

Outsource Consultants

AUGUST 17, 2021

magazine today revealed that Outsource Consultants is No. It’s a remarkable achievement, and another example of the quality of the team we’ve assembled,” says Outsource Consultants President Corey Kotlarz. 5000 Vision Conference is part of a highly acclaimed portfolio of bespoke events produced by Inc. 1538 on its annual Inc.

Consulting 67

Consulting Consulting outsourcing Sales 67

CSM Magazine

FEBRUARY 24, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here. Meet The Experts.

Government 52

Government Consulting Consulting SaaS 52

Contact Center Pipeline

JANUARY 29, 2020

Contact Center Pipeline’s SPONSOR WALL OF FAME Company name Customer Contact Strategies CEO/Founder Michele Rowan When founded 2009 Describe your company We help companies design/expand their work-at-home programs for contact centers via custom consulting, public workshops and conferences. What is your background in the industry?

Contact Center 288

Contact Center Consulting Consulting Call Center 288

CCNG

MAY 10, 2023

In the latest “National Customer Rage Survey” conducted by the Customer Care Measurement and Consulting organization, a whopping 74% of consumers said they had experienced a product or service problem in the past year, up from 66% in 2020. No consultants. No conferences. Bad customer service is our new normal? So, there it is.

Customer Service 195

Customer Service CCNG Journey mapping Consulting 195

CCNG

MARCH 16, 2022

Almost 20 years ago, while speaking at a contact center conference, I had the opportunity to meet Amas Tenumah. He brings a 40-year track record of transformation and consulting in contact centers and digital channels - engaging some of the top brands in the world with CRM and CX best practices.

Contact Center 195

Contact Center CCNG Best practices Consulting 195

CSM Magazine

JANUARY 26, 2022

PCI Pal , the global cloud provider of secure payment solutions for business communications, has today announced the details of its second annual Payments conference focused on the future of security and customer experience. A whitepaper detailing the key insights from the first annual conference can be found here.

Government 52

Government SaaS Engineering Best practices 52

Contact Center Pipeline

MARCH 3, 2020

Based on remote-work consulting and conferences with hundreds of clients, trends that we see in terms of mistakes and […]. Remote work in contact centers has evolved from an alternate staffing strategy to a core employee benefit.

Contact Center 226

Contact Center Consulting Consulting Call Center 226

Beyond Philosophy

AUGUST 13, 2022

24:26 Colin shares a story about how a leadership conference revealed to him several years ago how his personality traits were interpreted by his team through communication, and how they didn’t necessarily match his self-view. appeared first on CX Consulting. Follow Colin on LinkedIn and Twitter.

Personalization 221

Personalization Consulting Consulting Surveys 221

Beyond Philosophy

NOVEMBER 29, 0002

In a press conference this week, the leadership team admitted they intentionally faked the tire pressure readings to get better mileage performance numbers. As Customer Experience consultants, we can tell you that trust is an important thing for a Customer Experience. The New Hoaxwagen: Mitsubishi Lies on Fuel Efficiency Standards.

Consulting 282

Consulting Consulting Customer Experience Sales 282

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. SaaStock North America Date: June 22-24, 2020 Location: San Francisco.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

Jon Arnold

OCTOBER 5, 2018

Been all-out busy since returning from SCTC’s annual conference, and am determined to get a quick recap posted before the week is out. Aside from this post, my next No Jitter column will run early next week, and it’s about the conference keynote about cybercrime - it was very good, so watch for that.

Consulting 58

Consulting Consulting Enterprise Technology 58

Satrix Solutions

JANUARY 2, 2019

Which is why attending conferences are paramount for professional and personal development. The ability to network with people organically, deeply engage with content with like-minded peers, and have a little fun, are all reasons conferences are valuable ways to improve yourself and your company. Dates: TBD. Gainsight Pulse 2019.

Customer Experience 60

Customer Experience Best practices Benchmark SaaS 60

Beyond Philosophy

OCTOBER 23, 2021

Back in 1994, Steve Jobs introduced a concept at an Apple conference: that the design of their products should begin at the desired Customer Experience and work backward from there. In 2002, I began my global Customer Experience consultancy, Beyond Philosophy, a term a bandied about long before anyone even knew what it was.

Customer Experience 195

Customer Experience Consulting Consulting Customer emotions 195

Beyond Philosophy

FEBRUARY 20, 2021

We talk to Pine about how the pandemic changed in-person events, trade shows, and conferences for the better and what we can learn from going virtual. Whether it’s a conference or symposium or a sporting event or concert, the hybrid event could be the format’s future. Joe Pine Interview) appeared first on CX Consulting.

Consulting 195

Consulting Consulting Customer Experience Surveys 195

Beyond Philosophy

FEBRUARY 25, 2021

This global Customer Experience consultancy was named as one of the best management consultancies by Financial Times for the third year in a row this year. However, the desire for physical interaction is an underlying theme for conferences and events. From conferences and symposiums to concerts and sporting events.

Consulting 195

Consulting Consulting Personalization Management 195

Beyond Philosophy

JANUARY 17, 2020

I was into Customer Experience before it was a corporate term bandied about by consultants and marketing conferences. The post 1 in 4 Will Lose Their Job in 2020 appeared first on Customer Experience Consulting. However, these less significant areas will not produce the results needed to justify the programs moving forward.

Consulting 300

Consulting Consulting Customer Experience Marketing 300

Beyond Philosophy

MAY 8, 2021

Author, consultant, and investor Nir Eyal, breaks down lying into a 2 x 2 framework. Join this three-day, virtual conference to discover tools and techniques that can help you build enduring customer relationships. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.

Customer Experience 259

Customer Experience Consulting Consulting Enterprise 259

CCNG

OCTOBER 14, 2021

They not only know their product or services, but they also possess a rolodex of other industry contacts for you to consult. Contact Center technology conferences -- Your contact center management software firm usually has an annual user conference.

Contact Center 195

Contact Center CCNG Employee engagement Consulting 195

Beyond Philosophy

MAY 7, 2022

Click here to register for Verint’s annual engagement conference in Orlando from June 13 to June 16. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row. appeared first on CX Consulting. Verint sponsors this episode.

Consulting 195

Consulting Consulting Enterprise Analytics 195

Nicereply

MARCH 23, 2021

Customer Service Experts, Writers, Consultants, and Influencers. Blake Morgan – Influencer, Customer Experience Consultant and all around smart lady, Blake’s been sharing her knowledge as a Forbes contributor for years, host of The Modern Customer Podcast. Bill Bounds – Customer Support and Leadership Consultant.

Chief Customer Officer 141

Chief Customer Officer Customer Service Consulting Consulting 141

Jon Arnold

SEPTEMBER 20, 2018

Just doing a shout-out for the SCTC’s annual conference , this year being held in Annapolis, MD. Of course, SCTC members know all about it, but it’s also open to non-member consultants, so if that’s you, it’s not too late to make plans. First, the easy stuff. Then, there’s Little Pink. Sound familiar? How about Big Pink ?

Consulting 45

Consulting Consulting 45

Beyond Philosophy

APRIL 24, 2021

Join this three-day, virtual conference to discover tools and techniques that can help you build enduring customer relationships. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Customer engagement is critical to your success. Register at www.Verint.com/engage.

Customer Experience 221

Customer Experience Consulting Consulting Enterprise 221

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Follow on LinkedIn John R.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Beyond Philosophy

JANUARY 19, 2022

In this episode, we invited Dobrian Dobrev ( @DobrianDobrev ), a User Experience Designer and a speaker at UX conferences and author on UX Design and Information Architecture to tell us how the metaverse will change things in brand marketing. Great Practical Examples of the Beginning of the Metaverse appeared first on CX Consulting.

Entertainment 195

Entertainment Consulting Consulting Technology 195

C3Centricity

MARCH 25, 2024

A few years ago, I was asked to talk on this topic at the Planung&Analyse conference in Frankfurt. The BCG Analysis: A few years after the CEB study, BCG (Boston Consulting Group) updated their own analysis of research they first ran in 2009. They therefore make the perfect target for sweeping reductions.

Marketing 90

Marketing B2C B2B Consulting 90

Jon Arnold

DECEMBER 17, 2019

First, I’ll be moderating a panel of consultants on Wednesday at 11:05 - Conversational AI and the Enterprise. Later that night, the consultants and I will revert to black attire, and do our thing as the SIPtones. This is a new event for me, and aside from taking in sessions and networking, I’ll be wearing two hats. How fun is that?

Consulting 52

Consulting Consulting Enterprise Personalization 52

Jon Arnold

OCTOBER 10, 2022

Canadian telecom and tech consultants rarely have events where all can gather, so this was a welcome development, led by long-time consultant Cheryl Helm. My locknote talk - if you’re attending the SCTC conference later this month in Dallas, my locknote there will be based on this, so not to worry if you didn’t catch it here.

Consulting 83

Consulting Consulting Technology Contact Center 83

Beyond Philosophy

NOVEMBER 8, 2018

I was a keynote speaker there for a Customer Experience conference. Rami Sweis, the CEO of GolfCX invited me to speak at the conference. As global Customer Experience consultants, we often see organizations make the mistake of trying to improve their experience without actually changing anything in the organization.

Customer centricity 385

Customer centricity Transportation Consulting Consulting 385

DMG Consulting

FEBRUARY 19, 2024

The Conference Board’s 2023 job satisfaction study of U.S. The Conference Board’s study of findings highlighted three critical factors that executives and contact center leaders should pay close attention to, specifically: Women are much less satisfied with their jobs than men. However, other reports show U.S. job satisfaction is up.

Contact Center 48

Contact Center Consulting Consulting Analytics 48

Beyond Philosophy

APRIL 17, 2021

Join this three-day, virtual conference to discover tools and techniques that can help you build enduring customer relationships. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Customer engagement is critical to your success. Register at www.Verint.com/engage.

Consulting 195

Consulting Consulting Enterprise Analytics 195

Beyond Philosophy

FEBRUARY 8, 2016

The best ideas I have ever had occurred when my brain is relaxing, not when I am staring down at a computer screen or across a conference table. I have a global consultancy company on Customer Experience. For those of you that haven’t had the pleasure, consulting is a lot of inside work. Consulting requires strategy.

Consulting 253

Consulting Consulting Customer Experience 253

bold360 Blog

JANUARY 29, 2020

So with an eye on the future, the CXNext crew sat down with Jon Stine, Lead at the Open Voice Network, to discuss key insights from the conferences and also what to expect with voice AI, his specialty. That means employees aren’t just managing inventory or the checkout process but becoming consultants and advisors for their customers.

Employee engagement 52

Employee engagement Technology Chatbots Personalization 52