aircall

FEBRUARY 1, 2021

Have you ever looked at a high-performing sales team and wondered what kind of sales team training empowered them to be the best? spend over $70 billion on sales training every year. As you develop your sales team training program, you’ll need to have a good understanding of the purpose and goals of the training.

Best practices 62

Best practices Sales Call Center Coaching 62

CX Global Media

APRIL 10, 2017

If you need more than just simple product descriptions and frequently asked questions to make a sale and service customers are your people properly equipped? More sophisticated sales and service interactions require the support of additional assets. That’s what Grypp promises to contact centers. About Grypp.

Sales 120

Sales Contact Center Customer effort Call Center 120

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off tactics may result in spikes in sales, they do not produce sustained improvements in sales performance. Because the psychology of sales, like most things, is fairly complex.

Gamification 61

Gamification Sales CRM Contact Center 61

ShepHyken

FEBRUARY 9, 2018

Train your sales team using the right technology. Some key sales technology to consider are: Customer Relationship Management (CRM) software – this allows you to track and manage your customers as they move through the sales funnel. What do you need from me to make the next week better than the last?

Customer Service 383

Customer Service Morale Sales Coaching 383

BlueOcean

DECEMBER 18, 2023

At a recent industry conference, the session on quality assurance began with the keynote speaker taking the mic, and boldly announcing: “when it comes to QA, monitoring one percent of one percent is BS, and we all know it.” Coaches would get to know the agents on their teams. One percent of one percent… at best.

Contact Center 71

Contact Center Average Handle Time Coaching First call resolution 71

Noble Systems

JANUARY 21, 2019

Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Although these one-off tactics may result in spikes in sales, they do not produce sustained improvements in sales performance. Because the psychology of sales, like most things, is fairly complex.

Gamification 52

Gamification Sales CRM Contact Center 52

CX Global Media

JULY 12, 2019

Beyond a Conference to On-demand Learning. The Contact Center Virtual Summit has the benefits of a conference, integrated into your day because it converts from conference into an on-demand learning portal. The CCVS Playbook and Planner helps you get the most out of this modern contact center conference.

Contact Center 120

Contact Center Coaching Employee engagement Call Center 120

CrazyCall

NOVEMBER 22, 2018

And sales tips are no different. Once you type your question on how to become better in sales in Search, you’ll get 101 sales advice in return. In this respect we’ve decided to launch our blog series putting together the interviews with top sales experts that are actually making an impact and willing to share their knowledge.

Sales 61

Sales SaaS Coaching Outbound sales 61

Method:CRM

OCTOBER 1, 2018

Podcasts are an excellent resource for people working in sales roles. Much like sales books , podcasts allow sales professionals to learn directly from industry experts, without breaking the bank on conference fees. With such a wide range of sales podcasts available for free, narrowing down the options can be tricky.

Sales 65

Sales B2B B2C Entertainment 65

TechSee

JUNE 16, 2022

In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco. As well as being a speaker at numerous conferences, Sharad is a regular contributor and writes about key trends and insights in the customer engagement space for publications including Smart Customer Service. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Integrity Solutions

MAY 20, 2019

When we polled attendees at our session at this year’s Bank Trainers Conference & Expo about this last point, a couple common threads emerged: I’m not good at it. When we asked the audience at our session session to rate their teams on these 5 areas of sales congruence , “Commitment to Activities” ranked the lowest.

Sales 74

Sales Banking Engineering Personalization 74

Fonolo

MARCH 28, 2023

The specifics of the role will vary from one contact center to another, but generally, a customer experience manager is responsible for overseeing the entire customer journey, from initial contact to post-sale support. Providing training and coaching: Training and coaching call center agents is an important part of the job.

Customer Experience 81

Customer Experience Management Contact Center Call Center 81

Fonolo

JANUARY 31, 2023

Simply put, call center training is any course, seminar, video, coaching session, or other activity that teaches the skills and behavior required for success in a call center. Mentoring or coaching With the right guidance, there’s always an opportunity for one-on-one learning, which can be very effective. What is Call Center Training?

Call Center 141

Call Center Contact Center Coaching Gamification 141

CX Global Media

JULY 9, 2019

Conference Coverts to On-demand Learning. The Contact Center Virtual Summit is the only contact center conference that converts into an on-demand learning solution. His service strategies and opinions are published in numerous industry publications, and he is a frequent conference speaker. Please Share. Additional Resources.

Contact Center 120

Contact Center Chief Customer Officer Employee engagement Call Center 120

CX Global Media

APRIL 17, 2017

If you do not include getting more conversions in your chat strategy then your cost cutting focus will mask your sales loss dilemma. Make Sales Easier. We all know that excellent service drives greater sales. But if the ability to convert is not present, sales will be lost when providing excellent service. Click to Tweet.

Abandon rate 120

Abandon rate Customer emotions Sales Advertising 120

TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. He has over 20 years of customer service, sales, and management experience, with a laser focus on contact centers.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Quality Contact Solutions

MARCH 8, 2021

It’s crucial to find a balance between budget and having the tools you will need and utilize. Conference Line – Most video conferencing services will have audio conferencing available. This feature can seem to eliminate the need for an independent confere nce line, but this couldn’t be farther from the truth.

Best practices 95

Best practices Telemarketing Coaching outsourcing 95

CallSource Insights

AUGUST 19, 2019

CallSource, the provider of insightful data and actionable analytics, now provides in-dealership & phone coaching so you can set more appointments and sell more cars. With CallSource’s call coaching and EveryLead platform, you can’t get more accurate data and reporting that boosts your dealership. About CallSource—Own Every Lead.

Automotive 58

Automotive Coaching CRM Sales 58

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. William Taylor. velvetjobs. Your team has to know you as a person, not just a supervisor.

Call Center 182

Call Center Management Scripts Coaching 182

Integrity Solutions

MARCH 3, 2020

The most persistent contact center challenges can be overcome by making coaching a part of the culture and developing your agents’ listening and problem-solving skills. And if the managers aren’t able to keep on top of things like onboarding, coaching and turnover, agent performance will continue to lag behind.

Contact Center 62

Contact Center Coaching Scripts Management 62

Integrity Solutions

MAY 23, 2023

Sales prospecting is vital to the success of any sales organization. Simply learning how to find, approach and engage new customers is at the heart of being able to meet and exceed your sales goals. Why Is Sales Prospecting More Important Than Ever? What is Sales Prospecting?

Sales 92

Sales Coaching Brand ambassadors B2B 92

Balto

JULY 13, 2022

The award ceremony was part of Customer Contact Week’s annual conference in late June, which brings together top executives, business leaders, insiders, and vendors in the customer contact and CX industry. Fellow winners included contact center leaders, superstar agents, tech geniuses, creative service providers, inventors, and disruptors.

Contact Center 52

Contact Center Coaching Sales Marketing 52

JustCall

NOVEMBER 25, 2022

Sales calls are recorded, transcribed, and analyzed using conversation intelligence (CI) software. CI software can scan sales conversations to find keywords and conversational topics, allowing users to instantly jump to particular spots in the recordings of sales calls and further examine insightful data.

Real estate 52

Real estate CRM Coaching Contact Center 52

CustomerSuccessBox

DECEMBER 6, 2021

His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augment customer engagement. He is a Customer Success executive with experience in building post-sale teams to reduce churn and increase growth at high-growth B2B SaaS scale-ups. Dave Jackson. Nils Vinje.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

Balto

JUNE 30, 2022

After opening the doors to the conference floor on day one, it was clear that the answer was a resounding “yes!” CCW attendees kept the Balto Bunch busy throughout the conference. From sales to customer support, organizations across verticals are investing in the agent experience now more than ever. Get a Demo.

Contact Center 52

Contact Center Customer centricity Coaching Sales 52

CallSource Insights

AUGUST 19, 2019

CallSource, the provider of insightful data and actionable analytics, now provides in-dealership & phone coaching so you can set more appointments and sell more cars. With CallSource’s call coaching and EveryLead platform, you can’t get more accurate data and reporting that boosts your dealership. About CallSource—Own Every Lead.

Automotive 40

Automotive Coaching CRM Sales 40

NobelBiz

JUNE 19, 2023

This enables them to identify areas for improvement and provide timely feedback and coaching to agents. Participating in training programs, attending industry conferences, and fostering a culture of continuous learning helps supervisors stay ahead and adapt their strategies accordingly.

Call Center 52

Call Center Coaching Contact Center Metrics 52

SharpenCX

FEBRUARY 18, 2020

Download Now: Grow your management and coaching techniques with 29 key takeaways from your call center manager playbook. To coach your agents towards growth, you have to know what they’re shooting for. A Good Coach. To be successful, you need to build a coaching culture to inspire your agents. What are your goals?

Call Center 84

Call Center Coaching Management Contact Center 84

SharpenCX

MAY 26, 2021

They delivered high-touch sales and customer service. How many times did Michael Scott frantically call his entire staff to the conference room to cover urgent topics? But sometimes stepping out of the queue and into a conference room or a team huddle is necessary. Probably 20 times too many. He’s taking all my interactions.”.

Scripts 67

Scripts Customer Service Contact Center Finance 67

CX Global Media

JUNE 25, 2018

Jim Rembach : Hey this is Jim the Fast leader Show and Call Center Coach, and I ‘m here at Contact Center Expo with Bruce Eidsvik, a Senior VP of marketing for Genesys. He used to be on the sales side of the business but is now is on the marketing side. He says he came from the dark side.

Customer Service 209

Customer Service Coaching Call Center Contact Center 209

Beyond Philosophy

APRIL 15, 2019

We spoke with Marilyn Suttle, a conference speaker, and three-time best-selling author and coach, on a recent podcast. Communication is critical for achieving both personal and sales goals. She helps leaders and teams make subtle shifts to create breakthrough success for customers. Too often we don’t celebrate successes.

Customer Service 288

Customer Service Airlines Best practices Consulting 288

JustCall

MARCH 28, 2023

Many sales and customer support teams are poorly trained, insufficiently equipped, and incoherent in execution. Observe and listen to the teams Take the time to listen to the experiences, challenges, and feedback of sales and customer support agents. It is trusted by sales and support teams at 6000+ companies globally.

Morale 52

Morale Sales Feedback Construction 52

Robert Davis

FEBRUARY 21, 2017

Have you observed first-hand how much coaching your team leaders are doing? Ask yourself, “When is the last time I sat in on a coaching session, listened to calls from several agents or sat in on a training session for my front line?” Observe multiple coaching sessions. What about training? Open the door.

Contact Center 48

Contact Center Coaching Call flow Consulting 48

CX Global Media

MARCH 27, 2018

Tethr securely listens to any call, on any network, from desk or mobile, analyzing every conversation for insights that increase sales, loyalty and compliance. The post Blinded Forever or Is Customer Effort Saved by AI Visibility appeared first on Call Center Coach. So, what – you might ask? Learn more at tethr.com.

Customer effort 200

Customer effort Contact Center Call Center contact center solutions 200

JustCall

MARCH 8, 2023

Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. She has delivered over 1,500 transformative keynotes and coached over 20,000 leaders on elevating their companies’ CX game in the marketplace. Follow Jeanne on LinkedIn 6.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

Integrity Solutions

AUGUST 3, 2018

We figured Customer Contact Week (CCW), one of the largest events focused on the customer sales and support industry, would be a good place to dig a little deeper into the issues that are affecting modern contact centers. The challenge is, managers often lack the coaching skills and confidence to do this effectively and consistently.

Contact Center 43

Contact Center Coaching Call Center Metrics 43