TechSee

MARCH 11, 2024

Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents.

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Chatbots Enterprise Scripts Virtual Agent 124

TechSee

JUNE 9, 2022

Providing a digital, omnichannel customer experience is a clear imperative. Allowing customers the flexibility to digitally self-serve can dramatically increase customer satisfaction, and lower your operating costs. However, offering the customer choices doesn’t always create a better customer experience.

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Customer Experience Self service Interactive Voice Response Technical Support 145

TechSee

DECEMBER 11, 2018

Providing better customer experiences (CX) is a hot button issue that has become increasingly critical to forward-thinking call centers over the last few years. Call center leaders realize that the time has come to deliver real measurable value to the enterprise.

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Call Center Customer Experience Self service Contact Center 182

TechSee

SEPTEMBER 26, 2018

Conversational AI platforms, known as chatbots, automate and scale one-on-one conversations – with massive use cases that extend well beyond the finance industry, into the sales, marketing and customer support domains. This is now commonplace, with chatbots a near-standard Help feature on websites and other online platforms.

Chatbots 107

Chatbots Finance Enterprise Engineering 107

JustCall

AUGUST 8, 2023

Using Artificial Intelligence (AI) to improve your customer experience is a benchmark most businesses want to achieve, and probably even surpass today. The North Star for customer-first organizations is building a symbiotic relationship between AI and CX balancing human capabilities and technical skills. billion by 2030.

Customer Experience 52

Customer Experience Chatbots Customer emotions Benchmark 52

Comm100

OCTOBER 30, 2020

You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. You’ve seen chatbot examples. Maybe you even calculated the ROI your specific company can generate by using chatbots. Best Chatbots 2020: Chatbot Providers that Stood Out of the Crowd.

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Chatbots Technology CRM industry standards 59

Comm100

JANUARY 29, 2021

You know that the best AI chatbots reduce operational costs and provide cost effective 24/7 availability. You’ve seen chatbot examples. Maybe you even calculated the ROI your specific company can generate by using chatbots. Best Chatbots in 2021: Chatbot providers that stand out from the crowd.

Chatbots 52

Chatbots Technology CRM industry standards 52

ijgolding

SEPTEMBER 15, 2016

Chatbots – computer programs that mimic conversations with users by using artificial intelligence (AI) – are the latest technology trend to hit the webchat world. Now, these chatbots weren’t just created so we could have more ‘people’ to talk to – they have a purpose. How long have Chatbots been around?

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Chatbots Customer Experience outsourcing Finance 0

Solvvy

SEPTEMBER 10, 2020

Consumer fin-tech companies have capitalized on this renewed focus on personal finance and many have seen a spike in activity during this period. The utilization of customer support chatbots for fin-tech companies allows for scaling the business rapidly while keeping costs in check and providing top-notch support to users.

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Chatbots Customer Support Education Self service 62

REVE Chat Blog

OCTOBER 10, 2019

Artificial intelligence has drastically changed the way businesses interact with their customers. As per Business Insider , 80% of businesses will be using chatbots by 2020. Chatbots are important to improve customer experience and are deployed across business functions to improve performance. . Source: Drift.

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Chatbots Sales Personalization Customer Support 83

REVE Chat Blog

MARCH 18, 2020

Chatbots are not something that you can just “set and forget”. Building a good chatbot is a daunting task but at the same time, it is important to understand the key chatbot metrics and how they are performing to achieve your goals. Simply automating business tasks with an AI chatbot isn’t enough. Gartner Research).

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Chatbots Metrics Analytics Banking 81

REVE Chat Blog

MARCH 18, 2020

Chatbots are not something that you can just “set and forget”. Building a good chatbot is a daunting task but at the same time, it is important to understand the key chatbot metrics and how they are performing to achieve your goals. Simply automating business tasks with an AI chatbot isn’t enough. Gartner Research).

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Chatbots Metrics Analytics Banking 77

TechSee

MARCH 1, 2021

Intent prediction refers to the science behind figuring out the customer’s next-step wants or actions. Customers signals – clicks, views, purchases – are translated into predictive actions that deliver value-added personalization before customers even request it. Predictive personalization.

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Sales Technology Customer Service Chatbots 124

CSM Magazine

JANUARY 12, 2021

At EBI.AI, we have spent over six years working closely with our customers to implement conversational AI projects for a wide range of organisations including retail, local government and multi-national enterprises. Establish what really matters to your customers and train AI to answer the right questions. 5 steps to AI success.

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Enterprise Automotive Average Handle Time Transportation 52

Revation Systems

AUGUST 5, 2019

Smart phones and 24/7 call centers have enhanced organizations’ communications with their customers and helped them meet new demands; and now artificial intelligence (AI) is further impacting this landscape. Consumers crave digital communication solutions that are fast and convenient, a job that chatbots seem to be accomplishing.

Banking 48

Banking Healthcare Chatbots Surveys 48

Revation Systems

AUGUST 5, 2019

Smart phones and 24/7 call centers have enhanced organizations’ communications with their customers and helped them meet new demands; and now artificial intelligence (AI) is further impacting this landscape. Consumers crave digital communication solutions that are fast and convenient, a job that chatbots seem to be accomplishing.

Banking 48

Banking Healthcare Chatbots Surveys 48

ShepHyken

AUGUST 12, 2022

This week we feature an article by Soumya Juttukonda, a content developer & digital media strategist at Knowmax , an AI enterprise knowledge base solution to enhance customer service. She shares how you can reduce customer support tickets and enhance customer experience. Map the customer journey.

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Customer Support Self service Journey mapping Wait times 173

Beyond Philosophy

NOVEMBER 30, 2023

One of my clients has done an excellent job in the last couple of years improving their customer experience. The CEO once told me that the only thing he would have done differently would have been to put a measure in every person’s compensation tied to customer experience metrics from the beginning.

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Finance Customer centricity Accountability Technical Support 195

JivoChat

JUNE 9, 2021

One technology leading the way online is chatbot marketing. Marketers all around the world are opting for this kind of customer connection automation. In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. What is Chatbot Marketing?

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Chatbots Marketing Upselling Surveys 52

Eckoh

APRIL 21, 2020

Chatbots are now being taken seriously because they can support your contact center agents, boost customer loyalty and save a fortune if used in the right way. Compared to other innovations, Chatbots have been a slow burner. For years, the bad Chatbots have been ruining it for the better ones. Chatbots vs Spouses.

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Chatbots Contact Center Self service Enterprise 52

Avaya

SEPTEMBER 30, 2016

One of the key themes of the show is Artificial Intelligence, something that shouldn’t really be a surprise considering the technology is fast becoming a reality in the enterprise, with chatbots, predictive intelligence and robot PAs. Personally, I think these fears are largely unfounded. Don’t believe me?

Enterprise 76

Enterprise Chatbots SaaS Self service 76

Eckoh

APRIL 21, 2020

Chatbots are now being taken seriously because they support your agents, take secure payments and reduce queues. Compared to other innovations, Chatbots have been a slow burner. Since then, businesses have tried to take advantage of Chatbots as a way of providing base-level customer service but with patchy success.

Chatbots 52

Chatbots Contact Center Self service Enterprise 52

REVE Systems

DECEMBER 19, 2017

According to a recent study by mobileinsurance.com, an average person spends 90 mins of the day on their phone. Almost 70-80% of internal communication within an enterprise will be conducted though messaging apps on mobile device in the years to come. Reason for a business to consider enterprise messaging are many.

Enterprise 73

Enterprise B2C Chatbots B2B 73

Creative Virtual

JULY 30, 2019

In my role leading a global company, I have the opportunity to travel all over the world speaking at conferences, meeting with enterprise executives and collaborating with other industry experts. Everywhere I go, I hear stories from organisations that have started on chatbot projects which is exciting for the industry.

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Chatbots Virtual Agent Telecommunications Enterprise 40

Inbenta

DECEMBER 21, 2023

The upside includes cutting content development timelines and helping organizations scale their operations to respond to more customers faster. Operational Benefits of LLMs Implementing LLMs into customer experience workflows also feature operational benefits. Regulators in the U.S.

Chatbots 52

Chatbots Scripts Enterprise Engineering 52

Solvvy

JUNE 22, 2022

You’ve probably noticed that your customers are impatient. When they search your website for answers or reach out for customer service or support, they want answers now. Chatbots help you meet this demand by allowing your customers to type or ask a question and get an answer immediately. What is Conversational AI?

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Chatbots Banking Self service Finance 119

ShepHyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. One way providers and partners can accomplish this is by helping customers choose the right communications technology to support hybrid work.

Surveys 173

Surveys Education Enterprise Technology 173

AWS Machine Learning

SEPTEMBER 28, 2023

Enterprises today face major challenges when it comes to using their information and knowledge bases for both internal and external business operations. With constantly evolving operations, processes, policies, and compliance requirements, it can be extremely difficult for employees and customers to stay up to date.

Enterprise 94

Enterprise Real estate Chatbots Construction 94

3CLogic

MAY 26, 2022

Dynamic Solutions: Customers crave multiple options to reach your contact center. Personalization: Customers want a personalized experience at every touchpoint. Consistency: Customers expect every avenue of contact to provide the same experience. What Is Customer Experience Management (CXM)?

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Interactive Voice Response Customer Experience Management Journey mapping 52

Totango

JUNE 25, 2021

A customer escalation is a support situation where an initial attempt to resolve a customer’s ticket has failed and the ticket has to be passed on to the next stage in the support process. For example: A customer attempts to resolve their problem by using a chatbot but does not receive a satisfactory solution.

Customer Experience 62

Customer Experience Best practices Wait times Chatbots 62

Inbenta

OCTOBER 30, 2023

The upside includes cutting content development timelines and helping organizations scale their operations to respond to more customers faster. Operational Benefits of LLMs Implementing LLMs into customer experience workflows also feature operational benefits. Regulators in the U.S.

Chatbots 52

Chatbots Scripts Enterprise Engineering 52

JustCall

DECEMBER 12, 2022

Before we get to this question, you and your business need to understand the basics and reasons why so many enterprises are beginning to adopt such AI tools. Combining robust AI technology with chatbots helps companies automate customer conversations and make responses more predictive and emotive. Not really.

Interactive Voice Response 52

Interactive Voice Response Chatbots Enterprise Scripts 52

Inbenta

MARCH 13, 2023

What benefits can Generative AI bring to customer experience more broadly? While Generative AI can help businesses instantaneously draft content and responses that can be used in a conversational setting, its client/customer- readiness is questionable.

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Chatbots Accountability Enterprise Marketing 111

The Northridge Group

AUGUST 31, 2023

Customer Experience (CX) technology is evolving rapidly, leaving many businesses struggling to keep pace. AI, automation, and new technologies are changing how contact centers and customer experience work. Download Part II of Northridge's State of Customer Experience 2023 Research Report for more CX insights!

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Average Handle Time Healthcare contact center associations Contact Center 67

The Northridge Group

AUGUST 31, 2023

Customer Experience (CX) technology is evolving rapidly, leaving many businesses struggling to keep pace. AI, automation, and new technologies are changing how contact centers and customer experience work. Download Part II of Northridge's State of Customer Experience 2023 Research Report for more CX insights!

Average Handle Time 67

Average Handle Time Healthcare contact center associations Contact Center 67

Nicereply

MARCH 25, 2021

As per executives, the main benefits of digital transformation is increased operational efficiency (40%), faster time to market (36%), and the ability to meet the needs of customers (35%). In this article, we will be focusing mainly on how digital adoption platforms contribute to enhanced customer experience.

Customer Experience 52

Customer Experience Entertainment Customer Support Personalization 52

Inbenta

MARCH 30, 2021

Organizations are choosing to use innovative technologies like Artificial Intelligence (AI) to automate their customer services to complete, improve and personalize end-to-end customer interactions and deliver the best possible customer experience. The benefits are palpable.

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Marketing Customer Service Self service Chatbots 136