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Drive hyper-personalized customer experiences with Amazon Personalize and generative AI

AWS Machine Learning

Today, we are excited to announce three launches that will help you enhance personalized customer experiences using Amazon Personalize and generative AI. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

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How VistaPrint delivers personalized product recommendations with Amazon Personalize

AWS Machine Learning

To support small businesses on their brand-building journey, VistaPrint provides customers with personalized product recommendations, both in real time on vistaprint.com and through marketing emails. Transform the data to create Amazon Personalize training data. Import bulk historical data to train Amazon Personalize models.

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How Contact Center Insights Can Improve Enterprise Operations

Contact Center Pipeline

Personally, I picture a giant treasure chest overflowing with gold. What do you picture when someone says “contact center”? Rows of employees at computers with headsets? An office full of tiny cubicles? No, I’m not insane… at least I don’t think so. But when I think of contact centers, the first thing that comes to […].

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Who Wins – Brand Or Customer Experience?

Beyond Philosophy

Interestingly, those driving the cars painted with a Red Bull logo consistently drove faster and more aggressively than other participants, apparently because of the subconscious cues delivered by the soft drink’s branding and market personality. The Doritos Customer Experience becomes one of frivolity, of not taking things too seriously.

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Reimagining CX: How to Implement Effective AI-Driven Transformations

Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster

As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty.

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Guest Post: How to Create an Exceptional Customer Experience Strategy?

ShepHyken

This week, we feature an article by Manpreet Chawla, senior digital marketing specialist at Knowmax , a knowledge base management solution for enterprises looking to provide exceptional customer experience to their customers via enhanced agent satisfaction. Top 5 ways to create a robust customer experience strategy .

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Advance from Personalization to Customer Journey Orchestration

Pointillist

Customer journey orchestration enables enterprises to engage prospects and customers at optimal points along their journeys, in real time and through the most effective channels. What is Customer Journey Orchestration? Journey orchestration goes beyond traditional personalization techniques.