NobelBiz

APRIL 1, 2024

We believe that building strong relationships with our customers is key to our success, and we will continue to prioritize their needs and satisfaction in everything we do. The post First Contact: Stories of the Call Center Podcast Wins Prestigious TMCnet Tech Podcast Award 2023 appeared first on NobelBiz.

Call Center 52

Call Center Contact Center Marketing 52

ChurnZero

MAY 19, 2021

ChurnZero is proud to announce that it has been named a Category Leader for Customer Experience Software by GetApp. Category Leaders are designed to help small business evaluate which software products may be right for them. . Category Leaders for Customer Experience Software is available here.

Chief Customer Officer 59

Chief Customer Officer Customer Experience Engineering Feedback 59

Callminer

NOVEMBER 27, 2018

I was fascinated by a story about the cost of complaints based on a study by the Institute of Customer Service. All you need to do is to create analysis ‘categories’ for complaints. You can increase the probability of success by supporting agents with access to back-office experts.

Analytics 186

Analytics Coaching Technology Surveys 186

Beyond Philosophy

JULY 9, 2020

Before we get into that, I have a story to give you some background on why I did this. However, if you ask them that, people (who do not know you) are not likely to tell you the whole story. Today, I have a new form of segmentation that I have been working on to help people during the pandemic. My oldest daughter has a new baby.

Consulting 406

Consulting Consulting Marketing Personalization 406

Call Center Weekly

APRIL 24, 2019

What good is a category or query to an organization, if you have no context outside of those key terms and phrases it was programmed with? How do you know if a process is successful, or if it is failing, if you aren’t engaged with the actual agent and customer interaction? What actionable intelligence are you getting from static data?

Analytics 175

Analytics First call resolution Education Customer Experience 175

ChurnZero

MAY 6, 2022

Suffice to say, he knows a thing or two about how to take an idea and turn it into a successful business. Category creators face more challenges in B2B. “I But if you don’t focus on making customers happy with a good Customer Success team right away, that ‘later’ happens quickly. That’s a good story to tell.

B2B 98

B2B B2C SaaS Metrics 98

Beyond Philosophy

JULY 2, 2020

” Some organizations out there concerning the pandemic (and maybe other things, too) are falling into that third category. Delta is a large, successful airline that has been comfortable for some time now. My story conveys a crucial fact about the opportunity this situation presents.

Customer Experience 488

Customer Experience Airlines Journey mapping Consulting 488

Peter Lavers

JULY 3, 2018

There were two key differences: The first offered vouchers for products that I regularly purchase; the other offer was for categories & products that I don’t usually buy from that retailer. I kept the vouchers from the second retailer for a while but the actual monetary value offered wasn’t enough to change where I bought that category.

Airlines 100

Airlines Marketing Customer centricity CRM 100

Eptica

MAY 20, 2020

Author: Steve Nattress Being able to deliver fast, accurate and consistent information to consumers and their queries has always been a central part of successful customer service. Yet 43% weren’t confident that answers were consistent between channels - and 41% complained that media stories were more up-to-date than company websites.

Best practices 127

Best practices Banking Self service Surveys 127

Beyond Philosophy

JANUARY 15, 2018

Therefore, when my next inevitable encounter occurs, I judge its success or outcome through the lens of my Reference Point, which, in my case, will undoubtedly cast it in a negative light. In the bread maker story, Williams Sonoma introduced a whole new kitchen appliance for which consumers had no reference point, and it wasn’t successful.

Customer Experience 363

Customer Experience Consulting Consulting Sales 363

Totango

APRIL 2, 2021

We are proud to have received multiple leadership awards from TrustRadius in Customer Success. TrustRadius Leader in Customer Success recognizes vendors who have received a Top Rated award for having excellent customer satisfaction ratings. TrustRadius Best Usability recognizes products with the best usability scores in their category.

industry standards 62

industry standards Upselling B2B Enterprise 62

ProProfs Blog

FEBRUARY 28, 2020

Does your brand have a story that people connect with? The lesser the disparity between image and identity, the more successful your marketing and branding efforts are. . This means: when prompted with a list of brands that make products in a particular category, how well is the customer able to recognize your brand?

Surveys 143

Surveys Metrics Marketing B2B 143

ChurnZero

JANUARY 28, 2021

.” “Really ‘stepping up’ for their customers during COVID-19 was a common theme amongst our SaaS Customer Success Award winners.” SAAS CUSTOMER SUCCESS AWARD WINNERS. Selected using entrants submitted documentation for their best customer success stories and outcomes. CallTrackingMetrics.

SaaS 96

SaaS Surveys Feedback Technology 96

Quiq

SEPTEMBER 4, 2020

Share This Story Provider of digital engagement solutions, Quiq is excited to announce we have earned three new badges from Capterra, one of the top software review sites in the world. Quiq was recognized within the Cloud Communication Platform category with “Best Ease of Use” and “Best Value” badges. See a Demo Today.

Best practices 59

Best practices Chatbots Contact Center Marketing 59

Nicereply

JULY 11, 2022

Ashley Sachs , Director of Customer Success at Sealed believes the key to that is cross-functional relationships and empathy. For example, making sure tags and categories are consistent and understandable outside of the support team. You also need to tell a good story. Money is often part of that story.

SaaS 98

SaaS Marketing Technology Surveys 98

Amity

JULY 7, 2017

Don’t put yourself into the “doomed” category out of the gate. The Customer Story. The Customer Story may be the most important story that you’ll ever tell or read as a Customer Success Manager. Here are a few parts of the customer story that you must understand: Onboarding.

Morale 80

Morale Finance Metrics Analytics 80

BlueOcean

MARCH 3, 2020

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Customer Service Team of the Year” category at the 14th annual Stevie Awards for Sales & Customer Service. Blue Ocean’s winning entry highlighted the incredible success of one of the company’s tech support teams. About Blue Ocean.

Customer Care 62

Customer Care Education Contact Center Sales 62

ChurnZero

DECEMBER 10, 2019

Dashboards & Automation Drive Customer Success Team Efficiency – A Success Story . . ConsumerAffairs is an online marketplace that helps connect consumers with the best companies across hundreds of categories. This significantly increased the workloads of Customer Success Managers. The Challenges .

Accountability 75

Accountability Metrics Management Customer Experience 75

Fonolo

MAY 5, 2020

And that’s why we’re so excited to share this particular success story with you… Who is Credit Union of Colorado? Read the full story here: How a Credit Union Immediately Improved CSaT & NPS. But the story doesn’t end there… Cisco Crashes Compels CUofCO Return.

Abandon rate 62

Abandon rate Caller satisfaction Banking Customer centricity 62

ChurnZero

FEBRUARY 11, 2022

Head over heels There are 25,820 products on TrustRadius in more than 800 technology categories. Customer Success Managers are in our software and talk with our team every day. Their success is literally the heart of our business.” We love you too! Our job is to make sure that every interaction helps them. It’s a partnership.

B2B 52

B2B Enterprise Technology Feedback 52

aircall

JANUARY 6, 2022

Find out what they do to contribute to the product’s success, what their main challenges are, and how their work impacts the customer. Successful sales professionals know almost everything about their own product and company and have forged strong relationships with their coworkers to cover the rest. What would success feel like?

Consulting 62

Consulting Consulting Sales Analytics 62

C Space

JULY 23, 2021

And what they tended to emphasize was a story of working-class struggle.’. At the same time as the wildly successful fashion empire “Man Repeller” was gaining traction with affluent metropolitan women, Victoria’s Secret was slowly losing touch. Status is being recalibrated, and that has implications for how we spend.

Big data 52

Big data Surveys Marketing Customer Experience 52

Amity

FEBRUARY 14, 2018

Don’t put yourself into the “doomed” category out of the gate. The Customer Story. The Customer Story may be the most important story that you’ll ever tell or read as a Customer Success Manager. Here are a few parts of the customer story that you must understand: Onboarding.

Morale 69

Morale Finance Metrics Analytics 69

Fonolo

JUNE 19, 2019

Six months ago I wrote that “CPaaS is a victim of its own success. Some folks responded that the point of CPaaS was not to demote the carriers, and that its success should be judged by the new products that it enables and not by whether it’s a net plus or minus for carriers. So, what is the right way to judge success?

voip 113

voip Airlines Call Center Self service 113

C Space

DECEMBER 6, 2021

What are the big success stories for your brand over the last 12 months that have driven your brand strength and growth? The current performance of Porsche shows that we have mastered this task with success. ?. Are traditional category or industry definitions as useful as they once were?

Marketing 52

Marketing Personalization Management Technology 52

SharpenCX

DECEMBER 28, 2021

Since starting, the brand has seen continued success and growth, developing a network of loyal customers nationwide. To understand their success, we’ve created a list of 4 unique things Polywood does to create amazing customer loyalty: Polywood is genuine in their mission. Polywood places the customer at the center of their service.

Customer Experience 128

Customer Experience Feedback Construction Customer Service 128

SharpenCX

DECEMBER 28, 2021

Since starting, the brand has seen continued success and growth, developing a network of loyal customers nationwide. To understand their success, we’ve created a list of 4 unique things Polywood does to create amazing customer loyalty: Polywood is genuine in their mission. Polywood places the customer at the center of their service.

Customer Experience 128

Customer Experience Feedback Construction Customer Service 128

Maru Group

MAY 11, 2021

There are better methods than trying to achieve 100% accuracy in coding Trying to reach 100% accuracy should not be the sole objective of text analytics users – while adjusting and tailoring rules and categories is key for achieving a high level of accuracy, too much interference could actually lead to reduced insight and action from the data set.

Engineering 52

Engineering Enterprise Analytics Best practices 52

ChurnZero

APRIL 7, 2023

Artificial intelligence (AI) tells a story about technology’s evolution—productivity, innovation, and the relentless push forward. And how can it support Customer Success professionals in their day-to-day jobs? For Customer Success teams, the impact is similar to other automated systems—there’s less tedium and more time for strategy.

Entertainment 52

Entertainment Consulting Consulting Marketing 52

Totango

MARCH 27, 2020

Good B2B Customer Lifecycle Management (CLM) solutions set both you and your customers up for long-term success. However, choosing the best solution for your enterprise is critical to optimizing lifecycle management and maximizing success. Beware of vanity metrics that don’t tell the full story.

B2B 83

B2B Management Journey mapping Enterprise 83

NICE inContact

OCTOBER 30, 2019

Winners are chosen in 5 categories and will be awarded at Interactions 2020. The categories are: Rookie of the Year This category identifies customers who have chartered best practices in implementing any solution from the NICE or NICE inContact portfolio in the 2019 calendar year.

Best practices 48

Best practices First call resolution Employee engagement Quality management 48

Eptica

APRIL 8, 2020

However, this doesn’t tell the whole story. While they like the phone, over half (51%) of the 55+ category were happy to use the web to research information, and they are also the most impatient group, wanting faster than average answers in seven out of eight parts of the customer journey. Share this page on: Tweet.

Customer Service 79

Customer Service Self service Benchmark Surveys 79

Anexa BPO

OCTOBER 15, 2021

What product categories stand to gain the most from the livestream sales revolution? And Western brands, retailers and marketplaces are starting to establish their own live commerce platforms to promote products – particularly in the fashion and beauty categories. It is truly the next generation of commerce.

outsourcing 52

outsourcing Entertainment Business Process Outsourcing Sales 52

Quiq

AUGUST 25, 2020

Share This Story Quiq is proud to announce that it has been named a FrontRunner for Live Chat by Software Advice. The FrontRunners quadrant, powered by Gartner Methodology, provides a data-driven assessment of products in a particular software category. Only products that earn top user ratings make the cut as FrontRunners.

APIs 61

APIs Customer centricity Education Metrics 61

Creative Virtual

DECEMBER 8, 2022

Check out the full Age UK success story here. This year’s posts covered multi-lingual digital customer service, the members on a conversational AI team, the battle between humans and technology, and setting customer service projects up for success. in the CX Technology category.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

SharpenCX

JUNE 22, 2021

A good story has a powerful effect on the brain. Our imagination and ability to concoct stories are what make us human. Stories have always been a compelling and convincing way to learn. Use stories and role-playing scenarios to make the learning stick. Step 1: Incorporate storytelling in your training. And who knows!

Call Center 67

Call Center Coaching Analytics Employee engagement 67

ChurnZero

OCTOBER 6, 2020

Superior Customer Success programs set great companies apart from their peers. In its inaugural year, the ChurnHero Awards recognize ChurnZero customers for their commitment to best-in-class Customer Success programs. The Award Categories. Quantum Workplace provides modern tools for employee success.

Banking 40

Banking SaaS Entertainment Customer advocacy 40