Talkdesk
SEPTEMBER 10, 2020
In some cases, organizations saw themselves dealing with more calls while transitioning to a WFH practice. This rise of at-home agents, coupled with an increase in new contact center agents, has raised concerns over information security. CCW further supports these findings , reporting contact center fraud grows annually by 17%.
Callminer
FEBRUARY 4, 2021
To learn more about how call centers can address customer vulnerability, we reached out to a panel of call center experts and business leaders and asked them to answer this question: “How can contact centers address increased customer vulnerability?”. One thing contact centers need to get better at is…”.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Callminer
AUGUST 1, 2017
Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Meet Our Panel of Contact Center Experts: . It ties up lines and makes the whole center fall behind. Tyler Riddell.
Contact Center Pipeline
MARCH 8, 2018
Imagine there is an angry customer calling your contact center. They threaten to cancel their service. They provide their name and mailing address, but cannot remember their account number or security password. Eventually, your agent calms the […].
CCNG
DECEMBER 8, 2022
Company Shifts Call Center Operations With a Focus on Guest Experience Call center operations have seen a dramatic shift for Hyatt Hotels Corp. in recent years as both the reasons for guests' calls and the methods for staffing have dynamically changed over the course of the pandemic. We are now in the U.S.
CX Global Media
NOVEMBER 13, 2018
And leading contact centers are modernizing their learning to keep pace. Get ready, because the modern call center school for supervisor skill development is much different than the old-school ways. 70% of employees are defaulting to accessing answers to on-the-job questions through search engines.
NobelBiz
APRIL 23, 2024
This is why automation is especially transformative in contact centers. IVR systems not only handle initial debtor inquiries but also categorize calls based on urgency and complexity. By analyzing past interactions and payment histories, these systems can schedule calls at times when debtors are more likely to be responsive.
Expert insights. Personalized for you.
109 
Let's personalize your content