A Data Framework to Find (and Fix) Gaps in Your Call Center Technology and Customer Experience
SharpenCX
MARCH 30, 2021
If you’re a contact center leader, you probably hear – and use – these buzzwords all the time. But if you’re like most contact center leaders, you know these buzzwords carry a lot of weight. Data and analytics power your contact center. Omnichannel strategy. What’s more?
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