Nicereply

JANUARY 30, 2020

In the first half of 2019, we introduced a few new Analytics features including open & response rate, brand new dashboard, and updated metric overview. The latest Nicereply product update contains a modified Staff section of your Nicereply account that allows you to better manage your agents, teams and things or actions.

Management 94

Management Analytics Accountability Feedback 94

Cisco - Contact Center

SEPTEMBER 17, 2020

We’ve made it easier for you to receive real-time notifications when your customers give you survey feedback, so that you can quickly follow-up and “close the loop” with your customers. Today, you can survey your customers in real-time via IVR, and using a drip dispatch approach on SMS and email after a voice call. Here’s What’s New.

contact center solutions 127

contact center solutions Contact Center Surveys Enterprise 127

ShepHyken

MAY 4, 2018

Updated our BBB profile and made sure the Bureau understood our business and how many people we served. FreightCenter recently earned a Net Provider Score® of 80, measuring how likely a customer will be to recommend FreightCenter to a friend or colleague, based on customer surveys. Here’s what we did.

Customer Experience 204

Customer Experience Advertising Engineering Sales 204

Enghouse Interactive

FEBRUARY 9, 2021

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. Back office support. Subject matter experts.

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

ShepHyken

MARCH 23, 2018

63% of US CEOs are hiring , but they say it is more difficult to find the qualified workers they need (PwC 21st Annual Global CEO Survey). Situation : Your latest employee survey reveals a decline of trust in leadership. The post Guest Blog: Lead with Communication to Reduce these 5 Revenue Leaks appeared first on Shep Hyken.

Airlines 207

Airlines Morale Benchmark Marketing 207

Nicereply

JULY 18, 2023

Especially if NPS surveys are sent out. The use of Net Promoter Score (NPS) surveys to measure customer loyalty and pinpoint areas for development has become increasingly popular. The timing of these surveys, however, has a significant impact on their effectiveness. Timing is still an important factor.

Surveys 52

Surveys Feedback Customer centricity Metrics 52

Nicereply

OCTOBER 3, 2023

Let’s review a list of customer satisfaction survey tools to help you understand clients’ needs. Why do businesses need specific software for customer satisfaction surveys? To effectively gauge consumer happiness, businesses around the globe are investing in the best customer satisfaction survey tools available.

Surveys 52

Surveys Customer centricity Analytics Feedback 52

Nicereply

JULY 31, 2023

A customer satisfaction survey – the easiest way to get feedback from your customers. And the easiest way to get customer feedback is by using customer satisfaction surveys. And the easiest way to get customer feedback is by using customer satisfaction surveys. Table of Contents What is a customer satisfaction survey?

Surveys 52

Surveys Feedback Customer effort Customer Support 52

Nicereply

MARCH 2, 2023

Pop-up website surveys are a popular way for companies to gather feedback from their customers. In this article, we’ll explore the pros and cons of pop-up surveys and provide practical tips for setting them up correctly. What are pop-up surveys? What are pop-up surveys used for?

Surveys 52

Surveys Morale Feedback 52

Nicereply

FEBRUARY 16, 2022

NPS (or Net Promoter Score) surveys are a great way to understand how your customers feel. They are easy to implement, easy to answer, and proven to predict future customer loyalty better than other surveys. Below, we offer five tips on how our customers have improved their NPS survey response rates. Consider two people.

Surveys 52

Surveys Feedback Analytics Metrics 52

GetFeedback

JANUARY 28, 2019

The results from Net Promoter Score (NPS) surveys are the most underutilized tool in business. Okay, it’s a bold statement, but the potential locked up inside your NPS survey results is huge. Here are 5 ways to turn your NPS survey results into actionable insight. Combine NPS survey results with your CRM.

Surveys 98

Surveys CRM Upselling Analytics 98

Nicereply

MARCH 6, 2023

Pop-up surveys are a seamless way to gather feedback from your website visitors. Learn about the main pop-up survey tools available in 2023 to find the best fit for your business. There may be no easier way to quickly gather customer feedback than by using pop-up surveys on your website. Are pop-up surveys annoying to users?

Surveys 52

Surveys Feedback Enterprise Analytics 52

Beyond Philosophy

FEBRUARY 1, 2024

Our readers enjoy $ 500 off their first YouGov survey. Then, I get to tell them that their research is out of date, and they need to update it. Moreover, their responses to a survey question might be a little different. Or they know, but don’t want to admit it on a survey. The results were funny. It’s also easy to use.

Surveys 195

Surveys Self service Marketing Feedback 195

Customer Service Life

AUGUST 26, 2019

This article was originally published on the FCR blog on July 3, 2019. While activities like quality assurance and voice of customer surveys are important, they still only analyze a subset of your customer interactions. The post 5 Emerging Technology Systems and Updates from Q2 appeared first on Customer Service Life.

Technology 74

Technology Chatbots Analytics Contact Center 74

Quiq

MARCH 10, 2022

Share This Story You’ve learned about the benefits of customer surveys. Maybe you even read our blog post 3 Key Metrics to Go After in 2022 and took it to heart.) You decided which surveys are right for your company, put together a few different types, and placed them throughout your customer journey…. And you got crickets.

Surveys 52

Surveys Best practices Customer effort Metrics 52

GetFeedback

SEPTEMBER 25, 2018

In order to get the insights you need to provide better service and increase retention, you need the right surveys, in the right places, at the right times. Not all surveys are created equal. Customer surveys are not unlike cake ingredients: which things you add, where you add them, and when you add them, matters.

Surveys 83

Surveys Journey mapping Feedback Customer effort 83

GetFeedback

DECEMBER 17, 2018

This means using the right customer surveys, in the right places, at the right times. And while it might be tempting to rely on your intuition when it comes to creating and placing surveys, at GetFeedback we advise against it—there’s an actual order to the madness. Place the survey in the right customer journey milestones.

Surveys 89

Surveys Journey mapping Feedback Customer effort 89

GetFeedback

AUGUST 31, 2018

Surveys are an essential tool for businesses that care about connecting with their customers. And with GetFeedback, you can create branded surveys that look flawless on any device—desktop or mobile. But we know great survey design is just the first step to collecting powerful customer insights. The results?

Surveys 68

Surveys Self service Customer effort Feedback 68

GetFeedback

AUGUST 10, 2018

How to Improve Lead Quality with Pre-Sales Surveys. Pre-sales surveys help you do just that. Here are a few ways you can integrate surveys into your pre-sales process. Add website surveys to your top conversion pages. Surveys aren’t just for feedback. Surveys aren’t just for feedback.

Surveys 60

Surveys Sales Feedback B2B 60

aircall

JULY 14, 2021

In designing an employee engagement survey , here are some questions to consider: What are your expectations for engaged employees? It’s a good idea to conduct short surveys (one or two open-ended questions) regularly. After asking for their input, keep your employees updated on any feedback or changes you’ve implemented.

Employee engagement 98

Employee engagement Surveys Interactive Voice Response Morale 98

ProProfs Blog

FEBRUARY 21, 2019

Conducting widespread research is no longer a time-consuming activity, companies have started adopting survey software to help conduct this research. We asked various customer experience experts how survey results have helped shape their marketing campaigns. You can update your marketing with the insight you gained through the survey.

Surveys 95

Surveys Marketing B2B SaaS 95

ShepHyken

JULY 14, 2017

According to various surveys, 70-85% of shoppers use reviews before purchasing. Contact the author and explain how their review is inaccurate and needs to be updated or removed. The post Guest Blog: Fake Reviews Destroy Customer Experience and Confidence appeared first on Shep Hyken. Loss of Confidence.

Customer Experience 113

Customer Experience Morale Advertising Marketing 113

Comm100

MAY 25, 2022

For example, your contact center should integrate with customized software that can send follow-up surveys and reminders via text message. This means that straightforward requests, like requests for shipping updates or order information, can be resolved at the drop of a hat. Instead, agents can focus on building value for the brand.

Customer Service 52

Customer Service Contact Center Interactive Voice Response outsourcing 52

Clarabridge

DECEMBER 7, 2016

The Sentiments Blog team recently had the opportunity to chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact. Rogers : We are currently analyzing customer feedback – both text-based comments and customer ratings – from multiple customer surveys. This was a huge, time-consuming undertaking. Serina holds a M.S.

Feedback 81

Feedback Surveys Technical Support Analytics 81

VocalCom

APRIL 16, 2018

When measuring customer experience, your company likely includes surveys in your approach. While this practice remains a viable method for gaining feedback, how your company sends these surveys is critical to getting responses. For maximum engagement, your brand must modernize survey practices in a way that appeals to customers.

Surveys 48

Surveys Contact center software Airlines Feedback 48

Comm100

APRIL 2, 2024

In this blog we will explore effective strategies and plans to improve your CSAT score, ensuring your business thrives by keeping your customers at the heart of what you do. This means making feedback opportunities easily accessible across various platforms, including social media, email, and direct surveys.

Wait times 95

Wait times Feedback CRM Surveys 95

Beyond Philosophy

MARCH 7, 2024

Emotions are why people will say one thing on a survey and, in real life, do something else completely. The survey responses came back that people wanted the option to get a salad. Most likely, the respondents didn’t even know what they wanted to eat at Disney, or they did know but didn’t want to say so on a survey.

Customer emotions 195

Customer emotions Construction Surveys Finance 195

ForeSee

JANUARY 18, 2018

Our constant updates to ForeSee CX Suite show we have been busy on the reporting side of. The post The design principles behind the latest improvements to the ForeSee survey-taking experience appeared first on ForeSee. Over the past year at ForeSee, we have been rapidly improving our product.

Surveys 70

Surveys 70

delighted

APRIL 16, 2020

Pulse surveys can help you do this. Customer experience surveys are at their core a communication method – designed to be quick for customers to answer, and easy for you to interpret. This blog post walks through how some of our customers have created pulse surveys from Delighted’s survey templates to meet their in-the-moment needs.

Surveys 52

Surveys Education Transportation Customer effort 52

inmoment

APRIL 1, 2020

Suddenly, brands need to consider how to survey their clientele amid the largest public health crisis in recent years—this means thinking about how the pandemic has affected customer life and how to effectively listen to those individuals despite significant disruption. Factor #2: Survey Type. Factor #1: Geography.

Surveys 52

Surveys Government Best practices Customer Experience 52

VirtualPBX

AUGUST 10, 2023

In this blog, we’ll delve into the art of crafting impactful business text messages, providing you with 15 free templates spanning across industries such as remote work , healthcare , call centers , tech companies , and financial institutions. ” Project Update: “Great news! Looking forward to your insights!”

Healthcare 98

Healthcare Call Center Accountability Surveys 98

Totango

JUNE 21, 2023

Increase product adoption through hotspots and tooltips: Use hotspots and tooltips to highlight new features and product updates directly within your application. The post Introducing Totango In-App: cross-functional communications for customer success appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Enterprise 84

Enterprise Feedback Surveys Marketing 84

delighted

JANUARY 19, 2023

Every quarter, we share out a video that recaps the Delighted product updates that were released over the past three months. Check out the video recap below – and keep reading below to see more details about each of the updates! Send from your own email domain Add more personalization to survey emails by sending them from your domain.

Surveys 52

Surveys Engineering Accountability Feedback 52

delighted

APRIL 16, 2020

Pulse surveys can help you do this. Customer experience surveys are at their core a communication method – designed to be quick for customers to answer, and easy for you to interpret. This blog post walks through how some of our customers have created pulse surveys from Delighted’s survey templates to meet their in-the-moment needs.

Surveys 45

Surveys Education Transportation Metrics 45

Totango

MARCH 21, 2023

Katie advises on the importance of surveys: “people get at least 52 surveys a year,” so remember to ensure your survey stands out and reaches the right audience. Be sure to check out our recent blog from Customer Success Festival in Austin, 5 Tips to Supercharge your CS Operations Playbook.

Journey mapping 81

Journey mapping Benchmark Metrics Surveys 81

delighted

JULY 7, 2022

This quarter, we have updates all over the Delighted platform, ranging from a refresh of our Link platform to brand new integrations. We’ve updated our Link platform with 4 brand new features that you can start using today: Personalized link and QR code surveys Vanity URLs Accept or block multiple submissions Deleting survey links.

Surveys 52

Surveys Accountability Personalization Management 52

SmartAction

FEBRUARY 13, 2024

This involves: Gathering Data : Utilize customer service logs, feedback surveys, and website analytics to understand your most frequent inquiries. Understanding the journey helps in pinpointing when and how customers prefer to receive updates. Adjust the content and frequency of your updates accordingly to match their preferences.

Best practices 64

Best practices Virtual Agent Management Chatbots 64