Tethr

AUGUST 30, 2023

Learn how AI-powered CSAT eliminates the need for post-call surveys while providing deeper insights into the customer experience.

Surveys 133

Surveys Customer Experience 133

Nicereply

JULY 31, 2023

A customer satisfaction survey – the easiest way to get feedback from your customers. And the easiest way to get customer feedback is by using customer satisfaction surveys. And the easiest way to get customer feedback is by using customer satisfaction surveys. Table of Contents What is a customer satisfaction survey?

Surveys 98

Surveys Feedback Customer Support Customer Service 98

Fonolo

SEPTEMBER 13, 2022

Through after-call surveys. You might confuse them with net promoter score or cSAT, but post-call surveys are a much more specific way to gather real-time feedback. Of course, these surveys aren’t a foolproof way to improve customer service experience. What is an After-Call Survey? 5 Reasons to Use After-Call Surveys.

Surveys 150

Surveys Interactive Voice Response First call resolution Call Center 150

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

Feedback 83

Feedback Surveys Customer Experience Customer retention 83

delighted

JULY 11, 2023

One way to collect this data is by utilizing demographic survey questions. In this post, we’ll cover everything you need to know about demographic survey questions, including 12 examples to use in your next survey. What are demographic survey questions? Why are demographic survey questions important?

Surveys 75

Surveys Best practices Journey mapping Education 75

ProProfs Blog

NOVEMBER 15, 2021

What if I tell you that you could achieve the same by sending out business surveys questions while spending negligible time and money. . And this could be simply done by conducting business surveys. Collecting feedback via business surveys not only helps you advance your business, but also helps save a lot of time, money, and effort.

Surveys 144

Surveys Feedback Customer retention Customer effort 144

Anexa BPO

SEPTEMBER 6, 2023

There are several types of employee surveys that can provide insight into the employee condition and elicit accurate responses. At its core, an employee survey is a structured questionnaire distributed among team members to gain insights into their relationship with the organization.

Employee engagement 52

Employee engagement Surveys Business Process Outsourcing Technical Support 52

ShepHyken

OCTOBER 16, 2019

Ask customers on the way out of a store, call them on a phone or send follow-up surveys via email. I wrote about surveys a few years ago. The gist of that article was about getting more customers to fill out those surveys. Don’t wait two weeks to send the survey. The next day, you send the customer a survey.

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Surveys Customer Service Feedback Customer Experience 268

Help Scout

AUGUST 22, 2023

Done right, customer satisfaction surveys can increase revenue, boost loyalty, and lower churn. We share everything you need to know to get it right. Read the full article

Surveys 81

Surveys 81

Fonolo

SEPTEMBER 28, 2022

Customer satisfaction and net promoter scores are helpful metrics, but the after-call survey is the most immediate resource. And how should you structure your survey? Keep reading—we’ll guide you through everything you need to know to write a successful after-call survey! What is an After-Call Survey For? DID YOU KNOW?

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Scripts Surveys Interactive Voice Response Call Center 138

Callminer

JULY 20, 2022

Read this post to learn about improving patient satisfaction surveys and the overall patient experience.

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Surveys Healthcare 182

Callminer

NOVEMBER 12, 2019

Learning how to optimize your own surveys can help your business capture key information from customers consistently.

Surveys 207

Surveys 207

Tethr

MAY 29, 2023

With the advent of machine learning, traditional post-call surveys are quickly becoming obsolete as a measurement of customer effort.

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Surveys Customer effort 133

Interaction Metrics

JUNE 21, 2023

Clients often ask: do we need to allow for customer anonymity in our surveys? In the context of sensitive employee feedback like DEI surveys and engagement surveys, most researchers consider the option for anonymity to be essential. Anonymity means that no one can associate your answers with any of your identifying information.

Surveys 62

Surveys Feedback B2B Customer Experience 62

customer sure

SEPTEMBER 11, 2023

“How can we get more customer feedback survey responses?” There are various things you can do to get customers to click on your surveys, but what about survey abandonment? That pesky phenomenon where a customer clicks on your survey, and then doesn’t go on to complete it. Surveys should be completed in 20 seconds.

Surveys 62

Surveys Abandon rate Feedback Customer centricity 62

ProProfs Blog

OCTOBER 25, 2021

Ever wondered why some surveys succeed in getting the highest response rate while others often go unopened and unattended? Timing determines whether a survey sits in the inbox forever or manages to catch a customer’s attention. Find that perfect moment when the chances of customers completing your survey are the highest.

Surveys 148

Surveys Feedback SaaS Accountability 148

ProProfs Blog

OCTOBER 30, 2021

Apart from this, you can conduct regular user experience surveys to take the pulse of your software or website users. UX surveys are only as good as the questions you ask your participants. To help you navigate this, I bring a list of 10 user experience surveys questions you should never forget to ask. How to Conduct UX Surveys.

Surveys 139

Surveys Customer Service Customer Support Best practices 139

ChurnZero

DECEMBER 14, 2022

To a large extent, this is due to a reliance on outdated survey-based systems that, for decades, have formed the foundation of customer intelligence. In many businesses, there are entire teams dedicated to managing surveys and deciphering results. Survey results are often ambiguous, failing to reveal the cause of customer frustration.

Surveys 98

Surveys Customer advocacy SaaS Customer Experience 98

Lumoa

FEBRUARY 19, 2020

There are two types of surveys: relationship surveys and transactional surveys. Relationship surveys measure the overall health of your relationship with your customers. Transactional surveys are used when measuring something about a specific interaction with a customer. Feed generated with FetchRSS )

Surveys 142

Surveys 142

Interaction Metrics

AUGUST 2, 2023

Why Fox Rent a Car (and, by association, its Managing Director Gerardo Bermejo) should spend more time on listening and less time on gaming their customer surveys! More importantly, the company employed a new way to game their customer surveys — resulting in ONLY the data they want to see and discarding the rest. Eastern time!

Surveys 62

Surveys Feedback Customer Experience Customer Service 62

ProProfs Blog

JULY 20, 2021

A survey is an effective medium to collect feedback from your target audience. Sensitive questions on age, income, race, and religion form an unavoidable part of demographic surveys, market research surveys, health surveys, and so on. Usually, people are reluctant to share personal information via offline surveys.

Surveys 145

Surveys Feedback Personalization Government 145

ProProfs Blog

APRIL 3, 2020

No matter if you run a million-dollar business or are employed, the chances are that you have come across a survey. For most business owners, surveys have helped to quench their thirst for customer feedback. In reality, in a surprisingly similar fashion, most surveys get ignored and you can’t blame yourself for this, can you?

Surveys 139

Surveys Feedback SaaS Marketing 139

delighted

APRIL 19, 2023

Online survey distribution methods (think email, link, and website surveys) get great response rates and garner high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while their experience is still fresh. New to QR code surveys, or need a refresher? What is a QR code survey?

Surveys 98

Surveys Feedback Best practices Customer Service 98

Fonolo

OCTOBER 11, 2022

After-call surveys give you rich insights into your call center’s day-to-day operations. They’re kind of like customer satisfaction surveys, except they’re sent to a customer immediately after an agent-customer interaction. There’s something special about the after-call survey’s authenticity. After-call surveys are similar.

Surveys 99

Surveys Call Center Interactive Voice Response Contact Center 99

delighted

AUGUST 3, 2021

That’s why, right on the heels of our new eNPS and PMF surveys, we’re excited to announce two more survey templates to help you optimize how you collect feedback and measure your customer experience: A 3-point Smiley Customer Satisfaction Score survey (CSAT-3) A 7-point Customer Effort Score survey (CES-7).

Surveys 98

Surveys Customer effort Best practices Customer Service 98

ProProfs Blog

OCTOBER 30, 2020

These customer survey questions are a great way to check your customer’s happiness with your products and services. . Good customer survey questions capture the real emotions of the customers that reflect the perception of the brand. But, research shows that as few as 2% of your customers care to answer the survey questions.

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Surveys Customer Support Feedback Customer Care 158

ProProfs Blog

OCTOBER 4, 2020

As a result, it’s not surprising to see businesses chase customer feedback through interviews, surveys, questionnaires, and more. Even some expert marketers make the grave mistake of considering surveys and questionnaires as the same and often use them interchangeably. Now let’s take a look at surveys. .

Surveys 147

Surveys Feedback Marketing Education 147

ProProfs Blog

NOVEMBER 20, 2020

The answer lies in the formulation of an employee engagement survey that captures the pulse of your employees around the parameters: peer interaction, work culture, job challenge, career prospects, etc. With an employee engagement survey, you can gauge the challenges faced by your employees at the earliest. What Is Employee Engagement?

Employee engagement 158

Employee engagement Surveys Morale Brand ambassadors 158

Tethr

MAY 24, 2023

Check out these three reasons to level-up your customer feedback survey with a Voice of the Customer (VoC) analytics solution.

Feedback 116

Feedback Surveys Analytics 116

ProProfs Blog

OCTOBER 16, 2020

She’s been collecting customer feedback via surveys for years but feels frustrated that results seem to be diminishing. In fact, last week’s were abysmal: Survey sent: 400. Survey opened: 180. Survey completed: 5. Instead of trying the same old thing, what she could consider is shifting the type of survey. .

Surveys 158

Surveys Feedback Personalization Customer Support 158