ProProfs Blog

SEPTEMBER 20, 2019

Like the rest of the market, surveys too have come a long way from paper surveys handed out to each customer exiting a shop. Online survey makers have made sharing surveys and getting responses much easier than before. Create a Net Promoter Survey. Create Customer Satisfaction Surveys. Create CES Surveys.

Surveys 84

Surveys Education Metrics Feedback 84

aircall

DECEMBER 13, 2018

This survey provides a detailed (and timely) answer to a two-part question: What are the issues today’s customer support leaders care about the most? Data in this report comes from a February 2018 survey of 475 U.S. Data in this report comes from a February 2018 survey of 475 U.S. About This Survey. Methodology.

Surveys 54

Surveys Customer Support B2C CRM 54

SmartKarrot

MAY 16, 2023

As a Talent acquisition specialist or recruiter in the 21st century, it can be quite overwhelming to keep up with the ever-evolving recruitment industry. These tools offer a proactive solution to the time-consuming and exhaustive recruitment process by making it more efficient, effective, and personalized.

Feedback 10

Feedback Education Technology industry standards 10

SmartKarrot

MAY 16, 2023

As a Talent acquisition specialist or recruiter in the 21st century, it can be quite overwhelming to keep up with the ever-evolving recruitment industry. These tools offer a proactive solution to the time-consuming and exhaustive recruitment process by making it more efficient, effective, and personalized.

Feedback 10

Feedback Education Technology industry standards 10

Comm100

FEBRUARY 1, 2023

We’ve looked at ways to increase student enrollment in past blogs, but mature students are unique. They often face a different set of challenges and circumstances that higher education often fails to properly understand and cater to, particularly within their recruitment efforts. across the United States. across the United States.

Education 79

Education Chatbots Personalization Surveys 79

Comm100

SEPTEMBER 26, 2023

In this blog we will explore some advanced and effective personalized service examples that defy the ordinary and are setting new standards in customer service and engagement. If you are looking for one personalized customer service example to supercharge your team, live chat is the best first step.

Personalization 74

Personalization Chatbots Surveys Engineering 74

Beyond Philosophy

JUNE 16, 2022

We undertook this customer survey every year, and then ignored it—every year. Sure, we’d have a conversation about the survey results, including complaints, but we never did anything about what the survey told us. It drove me mad. If I hadn’t known he was serious, I might have laughed. Next, you need a champion.

Customer centricity 195

Customer centricity Education Consulting Consulting 195

ProProfs Blog

APRIL 30, 2020

Survey Maker. The survey maker tool allows us to create forms to capture the personal information of every applicant, thereby, helping us in our attempt to be a paper-free organization. Using Training Maker , we have created for all our team members hundreds of online courses on hiring, interviewing, and onboarding employees.

Surveys 152

Surveys Healthcare Employee engagement Personalization 152

ProProfs Blog

AUGUST 6, 2021

You can leverage automation techniques to create employee engagement surveys , forms , questionnaires , and take a deep dive into what makes your employees happy or unhappy at the workplace. Most of these tools come with the option to collect employee feedback via surveys or questionnaires. . Customizable Survey Templates.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Comm100

NOVEMBER 28, 2022

Since a single chatbot can resolve as much as 91% of chats without agent intervention, introducing a chatbot allows support teams to grow capacity without hiring more agents. For schools looking to expand international recruitment efforts, 24/7 support also allows prospective students in other time zones to connect more easily.

Education 92

Education Customer Service Chatbots Personalization 92

Call Design

MAY 14, 2024

This is great for employees but what about the Workforce Planning team? Preference Based Scheduling According to the 2023 SMAART recruitment survey, “49% of organisations are still scheduling using roster rotations.” The words “employee engagement” seem to be everywhere.

Gamification 78

Gamification Employee engagement Coaching Accountability 78

Totango

JULY 19, 2021

And in this customer-centered economy, your customer success (CS) team is invaluable. The team’s goal is to retain your hard-won customers and help them grow by deepening the customer relationship and ensuring they are realizing value with your product every step of the way. Tips for Building a Customer Success Team. Onboarding.

Upselling 123

Upselling Feedback Surveys Customer advocacy 123

Comm100

JUNE 23, 2022

In this blog, we’ll look at the top reasons why universities and colleges are choosing Comm100 Live Chat. In fact, 57% of Gen Z surveyed said that they want websites to intuitively know what they want, and 45% said they’ll leave a site if it doesn’t predict what they like, want or need. Security & compliance . Personalization .

Chatbots 84

Chatbots Education Wait times CRM 84

Global Response

JULY 23, 2023

In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. We have decades of experience managing outsourced call center teams, so we’ve talked to a lot of companies—both those who decided to outsource and those who didn’t. Maybe not.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

Comm100

APRIL 22, 2023

In this blog, we’ll dig into the state of higher ed admissions today and explore strategies for increasing student enrollment, concentrating on what today’s students want and expect from schools. The reason for live chat’s popularity becomes more apparent as we look at other student insights from the survey. Read more 1.

Education 52

Education Chatbots Surveys Personalization 52

Branch Mesenger

AUGUST 29, 2017

While these devices are also vehicles for our amusement, enjoyment, communication, news consumption, and socialization, it’s no surprise that some of these channels -- especially social media and chatting are becoming tools for recruiters and companies to get in touch with potential candidates and employees. More than ever, people are mobile.

Employee engagement 94

Employee engagement Technology Enterprise Surveys 94

Blueship Call Center

NOVEMBER 28, 2023

Additionally, your team members might offer more to other facets of your company. Outsourcing specialists create comprehensive, well-written, customer-focused email support campaigns by analysing KPIs like first-rate resolution, customer surveys, customer satisfaction, or CSAT, and resolution rate.

outsourcing 67

outsourcing Calibration Business Process Outsourcing Call Center 67

IdeasUnlimited

MAY 23, 2022

Whether you are a support service provider or an IT firm looking to service your clients, it is important to have a clear strategy on how you will go about establishing a team of trained agents ready to provide high quality tech support. In this blog, we’ll be sharing some of that experience. Recruitment & HR.

B2B 98

B2B Call Center voip Interactive Voice Response 98

aircall

JANUARY 5, 2022

If there were ever a question of how important a high-performing technology team is to an organization’s success, the pandemic has provided an unequivocal answer. As a direct result of the creativity and ingenuity IT teams have shown during the past two years, a new challenge has come to the forefront: how to retain top tech talent. .

Employee engagement 62

Employee engagement Benchmark Surveys Technology 62

ChurnZero

JANUARY 25, 2024

As the role of CS changes, so do the critical skills required for CS teams, their leaders, and CS professionals seeking new roles. Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

Education 52

Education Upselling Consulting Consulting 52

Comm100

MARCH 27, 2023

In our higher ed survey , 95% of students said they are at least somewhat open to receiving support from a chatbot. Chatbots can also be used to gather valuable information from prospective students interested in learning more about your school, making them ideal for recruitment. 58% of students think it’s very important.

Education 66

Education Chatbots Wait times Surveys 66

24-7 InTouch

FEBRUARY 2, 2023

In a recent survey , 63% of CX professionals agreed that customer feedback largely contributes to their organization’s growth and revenue. In the same survey, leaders agree there’s a need for customer insights in real-time, but only 32% said that their current CX solution meets their business’s needs.

Customer Experience 52

Customer Experience outsourcing Customer Care Customer centricity 52

TeleDirect

DECEMBER 14, 2023

A few of the common cost-benefits include: Reducing employee costs: Outsourcing customer service reduces the cost of wages, training and recruitment. We may recommend this approach during your slow season, for overflow, or if you have a customer service team that needs a little support now and then.

Call Center 62

Call Center Customer retention Technical Support Sales 62

Comm100

DECEMBER 7, 2022

With so many ways for chatbots to improve customer service, in this blog we’ll look at four of the most effective chatbot examples across multiple industries. When seasonal support volumes increase, chatbots also allow customer service teams to keep up without hiring additional staff. Offer self-service to increase support capacity.

Chatbots 83

Chatbots Self service Wait times Customer Service 83

Etech GS

NOVEMBER 26, 2019

But, HR has the highest impact on recruitment, people, management, or learning and development, and it’s these activities that can make sure the CSR permeates your entire business. . Managers should be trained more about team-building activities. However, CSR is not the sole responsibility of HR. Summing Up .

Banking 117

Banking Education Surveys Management 117

Totango

SEPTEMBER 13, 2022

Similarly, your customer success team can piece SuccessBLOCs together to construct playbooks for your entire customer journey. Your customer service team supports clients when they encounter problems along their customer journey. Brand advocacy by satisfied customers who recruit new prospects. Onboarding.

SaaS 87

SaaS Upselling Best practices Customer retention 87

aircall

MAY 3, 2021

Any organization that experiences a high volume of incoming phone calls or whose sales and support teams make lots of outbound calls will improve efficiency dramatically with the addition of a CTI integration in Salesforce. As a cloud-based service, teams can work from any location and still access and share notes and customer data.

voip 62

voip Interactive Voice Response CRM Call Center 62

Netomi

SEPTEMBER 20, 2021

Dedicated customer success team. It allows internal teams (IT help desk, HR and other business operations teams) to enjoy 5x faster resolutions by immediately answering 40% of requests automatically. Omnichannel experience (website or apps, Microsoft Teams, Skype, Slack, Cortana, and Facebook Messenger). Key features .

Chatbots 126

Chatbots APIs Surveys Analytics 126

Peter Lavers

NOVEMBER 14, 2017

In this guest blog our friend and Associate Paul Laughlin considers which are the most important skills needed by analysts or data scientists. But most graduate data scientists or experienced analysts will be screened for those at recruitment. So, if you are leading an Analytics , Data Science or Insight team , where should you invest?

Analytics 100

Analytics Banking Consulting Consulting 100

Global Response

MAY 15, 2023

Other flexible options, like blended, hybrid or shared models can provide support for your internal team—reducing individual workloads, improving employee satisfaction and retention, and supporting service levels—without the hassle or expense of hiring in the US. Ready to perfect your CX? Offload non-core business functions.

outsourcing 62

outsourcing Call Center Management Service level 62

Balto

OCTOBER 17, 2023

In this blog, we’ll introduce you to the concept of the Ideal Customer Profile (ICP), why you should care, and how you can leverage Artificial Intelligence (AI) in creating it. That’s why Ideal Customer Profiles (ICPs) were developed. Your sales agents should be focusing their efforts on leads that are more likely to convert.

Sales 52

Sales Healthcare Accountability Marketing 52

Balto

OCTOBER 17, 2023

In this blog, we’ll introduce you to the concept of the Ideal Customer Profile (ICP), why you should care, and how you can leverage Artificial Intelligence (AI) in creating it. In simple terms, an ICP is a representation of the prospects that likely need your product or service.

Sales 52

Sales Healthcare Accountability Marketing 52

aircall

MARCH 22, 2021

Why Your Teams Need to Leverage Digital Tools. However, for smaller organizations, the team model of selling to and serving customers is typically easier to achieve with resources at their disposal, and the new small business tools now making their way to the marketplace are designed to reflect this changing organizational demand.

CRM 62

CRM Sales voip APIs 62

Integrity Solutions

DECEMBER 19, 2018

With unemployment falling to a near 50-year low in 2018, effective recruitment, retention and development strategies are becoming more critical than ever. of respondents expect recruiting and retaining talent to be their company’s biggest challenge in 2019. Finding and keeping top talent is a priority. Ethical sales practices matter.

Coaching 76

Coaching Sales Big data B2B 76

ProProfs Blog

SEPTEMBER 17, 2021

This blog guides you on the actionable ways to improve employee experience and create a productive workplace. based companies spend $4,000 to recruit new employees. Read more: Your Ultimate Guide to Employee Engagement Surveys. This acts as a reference guide for all the managers and team members alike.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

Help Scout

AUGUST 15, 2018

It’s been just over a year since Help Scout last conducted our first demographic survey and shared the findings publicly. Last year’s survey was enlightening: Our company, then about 60 remote people, had moved closer to gender parity — 59% men, 41% women and non-binary people. I can be my authentic self at Help Scout. New insights.

Surveys 40

Surveys Engineering Feedback Personalization 40

aircall

DECEMBER 1, 2017

Gather Feedback in NPS Surveys Only. So to keep positive sentiment under control, make it clear that you only want to hear customer feedback when it comes in the form of an NPS survey response — and preferably no more than once per year. In fact, maybe you shouldn’t even read the survey responses yourself.

Construction 90

Construction Feedback Upselling Surveys 90