Guest Blog: Improving Customer Experience Using Employee Feedback Data
ShepHyken
FEBRUARY 8, 2019
In my past experience as both a consultant and owner/operator of a BPO, I understand that CSAT surveys tend to get all the attention. CSAT surveys are critical in determining challenges that your customers are facing so that you may improve the customer experience. Of course, this is with good reason. They Know Your Customers.
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