teams it-operations 
ShepHyken
FEBRUARY 8, 2019
In my past experience as both a consultant and owner/operator of a BPO, I understand that CSAT surveys tend to get all the attention. CSAT surveys are critical in determining challenges that your customers are facing so that you may improve the customer experience. Of course, this is with good reason. They Know Your Customers.
ProProfs Blog
NOVEMBER 15, 2021
What if I tell you that you could achieve the same by sending out business surveys questions while spending negligible time and money. . And this could be simply done by conducting business surveys. Collecting feedback via business surveys not only helps you advance your business, but also helps save a lot of time, money, and effort.
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ShepHyken
NOVEMBER 15, 2019
The most meaningful surprise for your customers (and your bottom line) would be an IVR that, from dial tone to “goodbye,” is quick and easy to use and operates in an intuitive manner, providing a customer journey that could make them glance at the phone and think, “Wow, I’m done already?!”. So how can your contact center IVR get there?
ShepHyken
JULY 12, 2019
This is demonstrated by the fact that almost half of the business executives that McKinsey surveyed reported that their companies have embedded at least one AI capability in their business already – e.g. customer service. Facility data is complex – it spans every location, asset, work order, invoice and contractor you’ve ever worked with.
ShepHyken
JANUARY 3, 2020
This week we feature an article by Tom Paton who writes about how customer service teams are using gamification as a way to improve performance and retention. Managing motivation can be a real struggle for customer service teams. Managing staff is far too big a topic for a single blog post. What is gamification?
ShepHyken
JUNE 15, 2018
In a recent press release, Gartner estimated that “ 25% of customer service and support operations will integrate virtual customer assistant or chatbot technology across engagement channels by 2020, up from less than two percent in 2017 ”. Think of it as a telephonic IVRS analog for customer support.
Beyond Philosophy
DECEMBER 26, 2017
As a result, much of the surveying is about employee happiness, fit, alignment, meaningful work, commitment to company goals, and productivity. The questions in these ‘new age’ employee surveys address such key areas as:: – Organizational stakeholder-centric leadership. Cultural readiness for stakeholder-centricity.
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