ShepHyken

JUNE 8, 2018

Meet Mor and Yoni, two of the Lightricks support team all-stars. After just one bad customer support experience, trust in a brand is gone forever. That’s Mor, who heads the Lightricks Support Team. Today’s customer support landscape is more than just email. See social media as proactive support. Embrace the new.

Customer Support 188

Customer Support Brand ambassadors Scripts Customer Care 188

ShepHyken

AUGUST 19, 2016

This week on our Friends on Friday guest blog post my colleague, Jack Plantin, writes about the importance of customer support and options we can offer for around the clock support. 24/7 customer support is great to have, but it can expensive and time-consuming for small companies. Shep Hyken. Community Forums.

Customer Support 223

Customer Support Banking outsourcing Coaching 223

ShepHyken

OCTOBER 4, 2019

There may be times when such interactions result in providing customers with personalized support and attention. Lastly, engage customers better with a customer engagement platform and delight them with faster responses using customer support software. Develops A Delightful Customer Experience. After all, who doesn’t like attention?

Benchmark 299

Benchmark Feedback Customer retention Consulting 299

HelpCrunch

NOVEMBER 1, 2022

The post 14 Best Customer Service Blogs to Follow in 2022 appeared first on HelpCrunch blog. Just like our bodies require food to nourish, our minds need information and continued learning to stay nutrient. That is why, even when we become more experienced, we [ … ].

Customer Service 159

Customer Service 159

ShepHyken

APRIL 5, 2019

Additionally, in a world where customers no longer want to wait for support, chatbots provide the option to engage with businesses 24/7. With the support of the latest chatbot technology, brands will be able to offer a more optimised and enhanced customer experience for any client. Support like that pays off in the long-term.

Chatbots 287

Chatbots Customer Experience Cloud contact Contact Center 287

ShepHyken

DECEMBER 6, 2019

This week we feature an article by Valeriya Yordanova who writes about how customer support agents can deliver the fast and personal customer support that today’s customers demand. They don’t want to be put on hold, transferred to another support agent or requested to explain their issue over and over again.

Customer Support 177

Customer Support Personalization SaaS Analytics 177

ShepHyken

OCTOBER 7, 2016

This week on our Friends on Friday guest blog post my colleague Erica McBride, shares a story that explains why your organization doesn’t want to just be good, you want to be great! The post Guest Blog: “Good” vs. “Great” appeared first on Shep Hyken. Shep Hyken .

Enterprise 299

Enterprise Coaching Personalization Customer Experience 299

ShepHyken

SEPTEMBER 30, 2016

This week on our Friends on Friday guest blog post my colleague from Down Under, Warwick Merry, writes about an experience he had that demonstrates why a business must have the systems and processes in place to take care of new and existing customers. The post Guest Blog: Stop Wasting Money! Shep Hyken .

Advertising 293

Advertising Entertainment Marketing Personalization 293

ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. The asynchronous part means that service peaks can be spread out, while the synchronous means real-time support can still be delivered as well.

Customer Service 314

Customer Service B2C Airlines Management 314

ShepHyken

FEBRUARY 9, 2018

Brand advocacy simply means that people who love your brand will continue to support your company and promote your services or products to new customers organically. Integrating a brand advocacy strategy into your customer service training will allow you to receive support not only from customers but from your own employees too.

Customer Service 378

Customer Service Morale Sales Coaching 378

Comm100

MARCH 14, 2024

Chatbots have become a ubiquitous part of customer service and support. This blog takes a closer look at how chatbots are transforming the customer service landscape, outlining the key chatbot pros for businesses and for customers. On the other hand, this blog will also explore the chatbot cons when not correctly built and trained.

Chatbots 88

Chatbots Customer Service Personalization Feedback 88

ShepHyken

AUGUST 2, 2019

Something that a lot of people ignore is the fact that your customers associate your company with the kind of treatment they get from the customer support employees. These kinds of customer support groups are there to assist when people have problems using their products or services. On the Telephone.

Customer Service 275

Customer Service Customer Support Personalization Management 275

ShepHyken

DECEMBER 2, 2016

This week on our Friends on Friday guest blog post my colleagues, Thomas A. You want empathetic employees, sure; but you want to support them with a service design that anticipates the emotions customers carry with them and helps employees deal with them. Shep Hyken . Design is the key word here.

Customer emotions 316

Customer emotions Management Banking Personalization 316

ShepHyken

JUNE 7, 2019

Given that 29% of calls lead to a purchase, and 77% of customers say they won’t make a purchase if a brand doesn’t offer live chat support , companies that don’t take these trends seriously risk missing out on lucrative potential revenue. With the right tools, support, and mission, it can become second nature. Make It Personal.

Customer centricity 294

Customer centricity Advertising outsourcing Chatbots 294

ShepHyken

OCTOBER 19, 2018

AI-driven chatbots are being deployed more and more within customer support functions, but web personalization extends beyond just automated bots. AI can consider channel behavior (in-store, print, SMS, social, web, email, support chat, mobile app, and more) as well as lifecycle stage of an end consumer.

Customer Service 276

Customer Service Automotive Chatbots Airlines 276

ShepHyken

DECEMBER 28, 2018

Born with a device in hand, millennials are incredibly proactive when it comes to solving their own support issues. They trust each other more than a faceless support agent or company “agenda.”. 25% of millennials expect a response within 10 minutes of reaching out to support. Be sure you support apps and not just web, however.

Customer Service 243

Customer Service Self service Customer Support Scripts 243

ShepHyken

JULY 22, 2016

This week on our Friends on Friday guest blog post my colleague, Boaz Amidor, shares four techniques that have striking, measurable results when it comes to the efficiency of the Customer Support Program of companies providing online and mobile customer support. Customer support is just like this. Shep Hyken.

Journey mapping 180

Journey mapping Customer Support Feedback Surveys 180

ShepHyken

SEPTEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. The post Guest Blog: Persona-lizing the Customer Experience appeared first on Shep Hyken. Shep Hyken.

Customer Experience 295

Customer Experience Personalization Marketing Analytics 295

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. Do you have a standard approach to provide customer support? An ideal support mechanism can be the game changer for your business! Complaints are opportunities to show how good you can be.

Advertising 270

Advertising B2B Employee engagement CRM 270

Cisco - Contact Center

MARCH 19, 2024

Have you ever considered pursuing a career in information technology (IT) or IT support but found yourself unsure of where to start? I know how you feel; I started my career at Cisco in the Technical… Read more on Cisco Blogs

Technology 98

Technology 98

JivoChat

AUGUST 22, 2023

Learning how to start a travel blog will help you share your passion for visiting different places and getting to know cultures from other countries all around the world. Step by Step How to Start a Travel Blog How to start a travel blog is simpler than you might believe. Will you make videos for your blog too?

Engineering 75

Engineering Analytics Best practices Customer Support 75

JivoChat

OCTOBER 25, 2022

Nowadays, there are multiple ways how to monetize a blog. You will need to analyze what are the most effective strategies to implement on your blog and make money with them. It’s necessary to take into consideration what your goals with the blog are, the skills you have, and the actions you would enjoy dedicating yourself to. .

Advertising 75

Advertising Sales Marketing Best practices 75

Comm100

MARCH 6, 2024

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for businesses. Gone are the days when customers could only get slow and often frustrating support via email or phone. The advantages of live chat 1.

Abandon rate 90

Abandon rate Chatbots Upselling Sales 90

HelpCrunch

NOVEMBER 3, 2022

The post Omnichannel Support: The What and How Behind It appeared first on HelpCrunch blog. I wanted to order a power bank from an online store and went over the whole Internet with a fine-tooth comb. The one that I needed [ … ].

Banking 127

Banking 127

BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. Providing bilingual French-English support has been a way of life in Canada since, well, forever. The impact of bilingual support on the customer experience cannot be understated.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Customer Think.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

HelpCrunch

SEPTEMBER 12, 2022

They made an order and reached out to customer support to fill in the dots. The post 7 Multichannel Customer Support Software to Avoid Incoherent Communication appeared first on HelpCrunch blog. Meet a typical customer of an online shop ?????They

Multichannel 127

Multichannel Customer Support Accountability 127

JivoChat

NOVEMBER 3, 2022

Do you know how to create a blog on WordPress? With just a few steps, you can have your own blog up and running. There are millions of different blog types on the internet, you can write about multiple topics and conquer visibility in specific niches. Besides, your blog won’t display WordPress ads. .

Engineering 75

Engineering Best practices Accountability Personalization 75

Nicereply

SEPTEMBER 11, 2023

Read how sales representatives and support leaders can better prepare themselves for meaningful sales conversations. Support leaders are inundated with cold calls, emails, and LinkedIn messages about buying technology. But support teams are famously unique when it comes to selling. Selling to support leaders is difficult.

Sales 64

Sales Engineering Marketing Technology 64

HelpCrunch

FEBRUARY 16, 2023

No matter what niche you are working in, a [ … ] The post Top 9 Chatbot Features to Make Your Customer Support a Success appeared first on HelpCrunch blog. These virtual assistants bring solutions for customer service and boost the level of engagement.

Chatbots 118

Chatbots Customer Support Customer Service 118

CSM Magazine

JULY 17, 2023

If you are a business owner that does not have a blog, it is time to change that. Now that we have that out of the way, let’s cover the most important advantages of having a blog. Later on, we will also give you some tips on how to blog effectively. Later on, we will also give you some tips on how to blog effectively.

Entertainment 52

Entertainment Engineering Advertising Marketing 52

AnswerConnect

JULY 4, 2023

Have you ever considered outsourcing your customer support? The post When is the right time to outsource your customer support? appeared first on AnswerConnect Blog. In today’s fast-paced customer-first world, providing excellent customer service is crucial for the success of any organization.

outsourcing 93

outsourcing Customer Support Customer Service 93

Nicereply

JULY 11, 2022

How does support provide value beyond the queue? Commonly we talk about Support teams having the most contact with customers and we need to find ways to utilize this insight to create a better customer experience. We recently sat down to chat about her experiences improving support services through better relationships.

SaaS 98

SaaS Marketing Technology Surveys 98

Enghouse Interactive

FEBRUARY 9, 2021

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. Back office support. Accessible NOW!

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

Nicereply

MAY 23, 2022

Support leaders are likely to encounter a need to scale their teams at some point in their career. Brendan Ledger , Director of Support at 7shift s, has a three-step framework that sets your team up for success and helps you scale effectively and quickly. How do you view the evolution of scale when it comes to support?

SaaS 98

SaaS Education Feedback Metrics 98

Enghouse Interactive

OCTOBER 13, 2020

AI Makes It Possible (Blog Series). Blog #2 of 4: Seeking th e Root Cause and Affecting the Right Outcome. But right now, this is still best done in support of agents, who can make the final decision of what to say to the customer and how. Understanding Why Transforms the Customer Experience. It’s doable.

Scripts 95

Scripts Interactive Voice Response Analytics Contact Center 95

kommunicate

NOVEMBER 16, 2023

The post 11 AI Tools For Your Customer Support Team In 2023 appeared first on Kommunicate Blog. But, if your customer service is great, there is a high probability that the sales graph will grow exponentially in the long-term. On the contrary, you could have a killer product that is outranking [.]

Customer Support 84

Customer Support Sales Marketing Customer Service 84