Select VoiceCom Blog

JUNE 13, 2023

A Look into AI in the BPO Industry The business process outsourcing (BPO) industry is no exception. Globally, the market is projected to experience substantial growth, propelled mainly by integrating AI solutions. Globally, the market is projected to experience substantial growth, propelled mainly by integrating AI solutions.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Chatbots Best practices 52

Select VoiceCom Blog

MARCH 21, 2023

In creating strong plans, you might encounter the words “business continuity” and “business resilience.” It isn’t only about seeing solutions but opportunities, too. But health crises aren’t the only things to watch out for, as the business landscape is changing fast. So, what can you do? What is Business Resilience?

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Government Surveys 52

Global Response

OCTOBER 2, 2023

A common misunderstanding is that ORM is basically PR, but this isn’t the case. Consider just some of the factors that make this challenging: Things move quickly on the internet, and virality—for better or for worse—can be achieved literally overnight. The volume of online interactions can be impossible for small teams to manage.

Call Center 62

Call Center Management Airlines outsourcing 62

Nicereply

JULY 8, 2021

It’s never too early to start planning for the holiday season. One thing is for certain: planning early can be a big help. Create a plan. First things first – create a plan for your holiday season strategy to deal with increased customer support inquiries. Plan your hiring strategy.

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Customer Support outsourcing Self service Technology 98

Select VoiceCom Blog

AUGUST 1, 2023

The ideal team comprises exceptional interpersonal skills, problem-solving abilities, and a genuine passion for assisting customers. Resolving issues and troubleshooting technical problems Customers may encounter challenges or face technical issues with products or services. What Does a Customer Service Team Do?

Customer Service 52

Customer Service Brand ambassadors Journey mapping Metrics 52

Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. In this blog, we will discuss various practical strategies for reducing operational expenses associated with BPOs. million in 2022 to US$34, 570.73 from 2023 to 2028.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Most call center software solutions fall under one of these common types.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Anexa BPO

JANUARY 18, 2022

In contrast, customer-facing positions or activities that rely on human skill (creativity, problem-solving, people management) will be less appropriate for automation. An early roadmap can serve as an “automation business plan”. The most successful of these businesses have demonstrated that they do a few things differently.

outsourcing 40

outsourcing Real estate Transportation Business Process Outsourcing 40

Etech GS

MARCH 6, 2019

With over 80 percent of businesses already using or planning to acquire automated technology as a customer service strategy by 2020 , it’s apparent that AI is quickly becoming a baseline requirement to compete in an increasingly globalized marketplace. Harness AI To Improve Overall Efficiency. Use Automated Technology for Enhanced Training.

Interactive Voice Response 66

Interactive Voice Response Call Center Chatbots Analytics 66

Callminer

APRIL 23, 2019

There are two primary categories that offer solutions to the issue of PCI compliance in the call center — manual and software solutions. With the advancements of computer technology, software solutions are available to automatically pause recordings when private information is shared during calls.

Best practices 159

Best practices Call Center Banking Contact Center 159

NobelBiz

JUNE 5, 2023

Inbound lead generation includes blogging, SEO, social media, PPC. It is often outsourced to third-party providers offering lead generation call center services. When effectively executed, it can boost sales, increase profits, and lead to significant business growth. 15 Challenges for lead generation programs in call centers 1.

Call Center 52

Call Center Scripts CRM Contact Center 52

CSM Practice

SEPTEMBER 25, 2020

07:44 – Irit shares her insights about companies looking to increasing budget for outsourcing and consulting services. 13:20 – Nick shares his blog post about the four-step playbook for reopening with your customers. 13:20 – Nick shares his blog post about the four-step playbook for reopening with your customers.

Upselling 85

Upselling Surveys Chief Customer Officer Consulting 85

Etech GS

JANUARY 10, 2019

If you’re in need of a solid strategy to boost your customer satisfaction rates, one of the best ways to do so is with a quality monitoring solution. How Business Intelligence Solutions Involve Quality Monitoring. Without quick and effective solutions, you run the risk of losing customers forever.

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Call Center Technology Feedback Scripts 63

LiveChat

MAY 13, 2016

Startups and small companies often don’t have the means to shell out a couple of hundreds of dollars for an enterprise-grade solution. They are so dependable that, you can continue using them long after you can afford getting a paid solution. What’s the best part about these free tools? Let’s get started! The entire Google Drive suite.

Analytics 44

Analytics Self service Marketing Accountability 44

SmartKarrot

JUNE 16, 2023

We may plan our day, week, month, or even our life in the best way possible. But, we cannot expect success without the actual execution of those plans. No excuses for being busy or anything else should come your way of completing your planned task. But, you can’t find the perfect solution until you know your exact problem.

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Accountability Entertainment Personalization Technology 10

JustCall

JANUARY 18, 2023

The call centers for managing inbound calls for a business often need to sign an SLA (inbound calling services-level agreement) to work towards one single goal; to satisfy a company’s customers by providing them with the right solutions to their queries. In this blog, we will talk about everything related to inbound calling for businesses.

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outsourcing Scripts Call Center Interactive Voice Response 52

Vistio

JULY 11, 2022

And for about six and a half years I was on the BPO or Business Process Outsourcing team with a particular focus on customer contact and really enjoyed that outside of Boston and went to Stream Global Services for a short time. Listen to the full podcast here: Welcome, welcome. Today we have on the pod with us, Stephen Loynd. The dark world.

Technology 52

Technology Self service Contact Center Analytics 52

OctopusTech

SEPTEMBER 29, 2022

Software for customer service solutions manages different communication channels such as live chat, messaging apps, and emails. Many platforms provide solutions based on industry, compatibility, usage, features, and scale of business. Important Features Of Customer Service Software.

Customer Service 62

Customer Service CRM Self service Analytics 62

JustCall

MARCH 23, 2023

In fact, customer service ensures better returns for your business over product quality. After all, a customer wouldn’t want to be associated with a brand that takes you for granted. Some of our previous posts have discussed how you can streamline your business operations and marketing strategies to offer better customer service.

outsourcing 52

outsourcing B2B B2C Marketing 52

Netomi

JANUARY 5, 2022

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. LinkedIn: Adam Toporek – Customer Service Expert, Speaker and Author – CTS Service Solutions. Customer service leaders come in all shapes and sizes.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Select VoiceCom Blog

JULY 11, 2022

Customer service Customer service is the most common type of inbound call. Then, the agent provides them with a solution. Representatives can also redirect customer calls to the ideal department where they can better help solve the problem. It’s also possible for clients to call to cancel their subscription plans.

Telemarketing 52

Telemarketing Technical Support Interactive Voice Response Metrics 52

JustCall

SEPTEMBER 16, 2020

In this blog, we will discuss business phone system costs and the factors affecting the price. This is so, even as the advent of the internet brought us new means of communication like email, social media, instant message, etc. But, how much does it cost to get a business phone line? Business Phone System Cost and Pricing Factors.

Interactive Voice Response 59

Interactive Voice Response voip Analytics Call Logging 59

aircall

NOVEMBER 18, 2016

Contact centers are a relatively new solution. Contact centers have been supported by mathematical models such as queuing theory and operations research, which consider them to be a way to solve a wide variety of optimization problems. Both are tools for customer service, and both involve the phone channels. Fax services. Modularity.

Call Center 88

Call Center Contact Center virtual call center Telemarketing 88

aircall

NOVEMBER 18, 2016

Contact centers are a relatively new solution. Contact centers have been supported by mathematical models such as queuing theory and operations research, which consider them to be a way to solve a wide variety of optimization problems. Both are tools for customer service, and both involve the phone channels. Fax services. Modularity.

Call Center 72

Call Center Contact Center virtual call center Telemarketing 72

ClientSuccess

JULY 5, 2019

Blog post author Irit Eizips is an innovative, passionate customer success thought leader. One of the most common mistakes I see with companies who are deciding to expand their customer success team (or if they are building a new team from scratch)? They’re going to bring their past experience with them into this new role.

Best practices 41

Best practices Consulting Consulting Accountability 41

Select VoiceCom Blog

JUNE 16, 2022

But while many businesses have started incorporating digital solutions into their processes, some argue that live agents are still the way to go. It includes training, installation, troubleshooting, maintenance and disposal work—all of which are essential for a customer’s proper usage of a product or service.

Customer Support 52

Customer Support Chatbots Telemarketing outsourcing 52

Vonage

JULY 27, 2015

Here are six of the most common issues which prevent technology businesses from delivering an outstanding service – and how we’ve helped our customers overcome them. Complicated products and services lead to complicated customer problems. The technology sector is fast-paced, with many businesses expanding rapidly.

Technology 125

Technology outsourcing Enterprise Sales 125

AWS Machine Learning

SEPTEMBER 9, 2022

This is a guest blog post cowritten with athenahealth. athenahealth a leading provider of network-enabled software and services for medical groups and health systems nationwide. Kubeflow is the open-source ML platform dedicated to making deployments of ML workflows on Kubernetes simple, portable, and scalable.

Engineering 77

Engineering Healthcare APIs Scripts 77

aircall

OCTOBER 31, 2016

It’s possible to outsource your omnichannel support as a whole, and operate as a monolith, every channel coalescing into one. Is outsourcing to an omnichannel service the right choice? We’ve looked at ways to measure customer satisfaction , but this article will go into a means to provide it: a solid and clever omnichannel strategy.

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outsourcing Multichannel Agent burnout Self service 48

CrazyCall

AUGUST 8, 2019

Customers call, agents resolve their queries, managers supervise, all things seem to run their course… STOP! What about the work output, its monitoring and optimization? Outbound and inbound customer services should be constantly measured to be improved. Fortunately, there is an enormous amount of Key Performance Indicators (KPIs) to consider.

Call Center 52

Call Center Metrics Abandon rate Management 52

Select VoiceCom Blog

SEPTEMBER 29, 2022

It’s where outsourcing tech support comes in. For some organisations, outsourcing business processes is essential to improve daily efficiency. In the same sense, this is also why outsourcing tech support is a common practice regardless of industry. What is Outsourced Technical Support?

outsourcing 52

outsourcing Technical Support Business Process Outsourcing Technology 52

Comm100

FEBRUARY 22, 2018

Whether you’re designing a Chatbot yourself or outsourcing to a third party, it’s important to know what Chatbot decision trees are, and how you can use them to program your Chatbot successfully. Source: Liam Pozz. Introduction. Most consumers have noticed: there’s a huge gap in capabilities in the Chatbot industry.

Journey mapping 45

Journey mapping Chatbots Accountability Consulting 45

Comm100

FEBRUARY 22, 2018

Whether you’re designing a Chatbot yourself or outsourcing to a third party, it’s important to know what Chatbot decision trees are, and how you can use them to program your Chatbot successfully. Source: Liam Pozz. Introduction. Most consumers have noticed: there’s a huge gap in capabilities in the Chatbot industry.

Journey mapping 40

Journey mapping Chatbots Accountability Consulting 40