Guest Post: Ditching NPS for Real Feedback–Which is Better For Your Customer Experience?
ShepHyken
NOVEMBER 13, 2020
He writes about what specifically makes feedback effective in helping you improve your customer service. So, before we delve into the main topic, first let’s have a look at what makes feedback effective and how it ties into a solid customer experience strategy. In our case, we’ll be looking at feedback from customers.
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