AWS Machine Learning

JANUARY 5, 2024

Many organizations have been using a combination of on-premises and open source data science solutions to create and manage machine learning (ML) models. Integrating multiple tool stacks to build a compact solution might involve building custom connectors or workflows.

Management 131

Management APIs Engineering Government 131

Enghouse Interactive

JANUARY 13, 2021

Blog Series #1 of 4: New decade! Lots of companies are exploring how to use Artificial Intelligence (AI), Microsoft Teams, Unified Communications (UC), and Video to meet the ever-increasing expectations of their customers, and by extension, how better to engage with their partners, suppliers, and even their own internal people.

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

AWS Machine Learning

MAY 13, 2024

In part 1 of this blog series, we discussed how a large language model (LLM) available on Amazon SageMaker JumpStart can be fine-tuned for the task of radiology report impression generation. These metrics will assess how well a machine-generated summary compares to one or more reference summaries. 5708 and dev2=.4525)

Healthcare 134

Healthcare Engineering APIs Benchmark 134

AWS Machine Learning

APRIL 1, 2024

In this blog post, AWS collaborates with Meta’s PyTorch team to discuss how to use the PyTorch FSDP library to achieve linear scaling of deep learning models on AWS seamlessly using Amazon EKS and AWS Deep Learning Containers (DLCs). The following diagram illustrates the solution architecture. Cluster with p4de.24xlarge

Scripts 127

Scripts Engineering Metrics Management 127

AWS Machine Learning

APRIL 18, 2023

This blog post summarizes how the Amazon Machine Learning Solution Lab (MLSL) partnered with RallyPoint to drive a 35% improvement in personalized career recommendations and a 66x increase in coverage, amongst other improvements for RallyPoint members from the current rule-based implementation. This was stored in S3.

Personalization 98

Personalization Metrics Healthcare Automotive 98

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Upselling 117

Upselling Accountability Metrics SaaS 117

AWS Machine Learning

JUNE 27, 2023

This blog post is co-written with Marat Adayev and Dmitrii Evstiukhin from Provectus. Machine Learning Operations (MLOps) provides the technical solution to this issue, assisting organizations in managing, monitoring, deploying, and governing their models on a centralized platform.

Engineering 114

Engineering APIs Scripts Entertainment 114

aircall

AUGUST 29, 2022

Key takeaway: Productivity can’t be measured with just one metric. Here’s a quick list of call center metrics to keep in mind when identifying how to measure agent productivity. Here’s a quick list of call center metrics to keep in mind when identifying how to measure agent productivity. First Call/Contact Resolution Rate (FCR).

Call Center 118

Call Center virtual call center call center software Self service 118

AWS Machine Learning

OCTOBER 24, 2023

Powered by Amazon Translate , this feature lets customers request voicemail transcriptions in their language of choice from the native Visual Voicemail application available on major Android manufacturers’ devices, beginning with flagship devices and all future devices available from major device partners.

APIs 117

APIs Engineering Metrics Technology 117

Outsource Consultants

JUNE 19, 2018

5 Valuable Metrics Contact Centers Can Provide Companies. For companies that outsource their contact center services, their contact center partners can provide a wealth of valuable data. Whatever the situation is for your company, your contact center partner should be able to provide you with this metric.

Contact Center 52

Contact Center Metrics outsourcing Abandon rate 52

CustomerSuccessBox

MAY 18, 2022

Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022! Suggested blog : Account Expansion: If You Want To Grow Fast, Do This….

SaaS 52

SaaS Upselling Education Customer retention 52

aircall

JUNE 27, 2022

One year after reaching a $1bn valuation and six years after its 1st million dollar ARR, Aircall reaches centaur status with $100m ARR ( State of the cloud report 2022 – Bessemer Venture Partners ). This is a strong indication of the worldwide demand for technology solutions. It also brings us a step closer to public scale.

call center software 105

call center software Call Center Metrics Marketing 105

VirtualPBX

SEPTEMBER 14, 2023

Guest Blog from Sphinx Solution Nowadays, a solid communication system is the key to any business success. Integrating VoIP & texting in your business transforms the way you communicate with your partners, customers, and employees. This means VoIP solutions convert human voice into a signal that travels through the Internet.

voip 105

voip CRM Consulting Consulting 105

Enghouse Interactive

FEBRUARY 18, 2021

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we saw the significant advantages that successful companies * achieved when using AI and UC – both on a standalone basis, but with even more success when they combined them. Blog #4 of 4: Key Findings and Where to Focus Your Optimization Efforts .

Contact Center 56

Contact Center Analytics Self service Metrics 56

AWS Machine Learning

MAY 31, 2024

In this blog post and open source project , we show you how you can pre-train a genomics language model, HyenaDNA , using your genomic data in the AWS Cloud. SageMaker notably supports popular deep learning frameworks, including PyTorch, which is integral to the solutions provided here.

Biotechnology 115

Biotechnology Scripts Healthcare APIs 115

AWS Machine Learning

DECEMBER 20, 2022

In this blog post, we discuss how, as an institutional asset manager, you can leverage AWS LCNC data and AI services to scale the initial data analysis and prioritization process beyond technical teams and accelerate your decision-making. Solution overview. S3 Short Interest and Securities Finance Data published by S3 partners.

Engineering 126

Engineering Finance Marketing Metrics 126

ProProfs Blog

SEPTEMBER 9, 2020

That’s why in this blog post we’ll cover what’s a customer loyalty program and why it is creating a buzz, types of loyalty programs, benefits of adding one to your business, and how to create a well-designed loyalty program for your customers. Partnered Program. 5. Partnered Program. Point Program. 2.

Gamification 144

Gamification Customer retention Metrics Sales 144

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. Most call center software solutions fall under one of these common types.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

BlueOcean

DECEMBER 18, 2018

And you’re ready for your outsourced customer service RFP to hit the road and bring you some stellar options for a new contact center partner. A potential contact center partner should be able to articulate their particular capabilities and processes in regards to AI solutions. You’re prepared for the future of customer service.

Contact Center 78

Contact Center Chatbots outsourcing Metrics 78

VirtualPBX

NOVEMBER 8, 2023

Whether it’s a flooring manufacturer, a financial services firm, or a digital healthcare solutions company, a reliable and feature-rich communication system is vital to streamline operations and boost customer satisfaction. The solution? VirtualPBX emerged as the perfect solution. VirtualPBX.

Healthcare 98

Healthcare APIs Customer centricity Accountability 98

Nicereply

NOVEMBER 15, 2022

Vice President of Partner Operations at PartnerHero. The trend for 2023: With the economic forecast looking rough in 2023, it’s more important than ever to establish a baseline of metrics and work with your team to align those metrics as goals. Top customer service trends of 2023. Josh Magsam. Hilary Dudek. Tim Jordan.

Customer Service 98

Customer Service Employee engagement Metrics Customer Support 98

Cisco - Contact Center

AUGUST 3, 2020

Second, by having integrations between Webex applications, collaboration within the organization is more seamless, reduces costs, and makes solution acquisition and management easier for our customers. We were able to provide scale above and beyond what we could have established with an on-premises solution.”. Business Continuity.

Contact Center 116

Contact Center Technology contact center solutions Virtual Agent 116

TeleDirect

JANUARY 13, 2025

This blog explores what makes a call center stand out, highlights the key features of top US-based call centers , and answers frequently asked questions to help you choose the right partner for your business. Scalability From startups to large enterprises, top call centers offer scalable solutions to meet varying business needs.

Call Center 62

Call Center First call resolution Abandon rate Healthcare 62

Callminer

APRIL 23, 2019

There are two primary categories that offer solutions to the issue of PCI compliance in the call center — manual and software solutions. With the advancements of computer technology, software solutions are available to automatically pause recordings when private information is shared during calls.

Best practices 159

Best practices Call Center Banking Contact Center 159

Upstream Works

NOVEMBER 4, 2021

Learn more about our omnichannel contact center solutions here. The basic building blocks for omnichannel were outlined in a recent blog post , which offers a great place to start when approaching an omnichannel digital strategy. Be ready to move on from point solutions. Partner with vendors who understand omnichannel.

Contact Center 78

Contact Center contact center solutions Call Center Multichannel 78

Select VoiceCom Blog

NOVEMBER 17, 2022

One way to ensure quality among customer service employees is to track and measure the team’s performance with metrics and key performance indicators (KPIs). Here, the guide lists everything you need to know about metrics and KPIs to ensure your goals are on track. What are Call Centre Metrics & KPIs?

Metrics 52

Metrics Customer Service Abandon rate Interactive Voice Response 52

AWS Machine Learning

SEPTEMBER 8, 2023

In this blog post, we demonstrate how Duke Energy , a Fortune 150 company headquartered in Charlotte, NC., collaborated with the AWS Machine Learning Solutions Lab (MLSL) to use computer vision to automate the inspection of wooden utility poles and help prevent power outages, property damage and even injuries.

Government 119

Government Metrics Analytics Technology 119

aircall

JUNE 28, 2022

. We believe that in these uncertain times, our customers, prospects, and partners deserve transparency. By the way, transparency is at the center of our values, that is why for the past eight years we’ve been communicating regularly to our entire team our most important metrics, our ARR, our NPS, our profit margins, and more.

SaaS 147

SaaS Metrics Engineering Telecommunications 147

Eptica

AUGUST 5, 2020

That’s why we have been running a three-part blog series to help brands optimise their customer service operations and be ready ahead of the busiest time of the year. So, why not reach out to your technology partners to discuss if there is anything you should be doing to make the best use of the tools and systems at your disposal.

Customer Service 112

Customer Service Self service Best practices Consulting 112

Totango

JULY 31, 2024

Not surprisingly, breaking through the noise of both the industry and enterprise arenas often requires more personalized, high-touch, and customized interactions and solutions. Buyers in large organizations want to bring in best practices whenever possible and are always looking to learn from their trusted vendor partners.

Enterprise 101

Enterprise Sales SaaS Marketing 101

Fonolo

JANUARY 10, 2019

The reality is that outsourcing is not a one-size-fits-all solution. In this blog, you’ll find three of the most notable pros and cons of outsourcing a call center. As a result, special consideration is needed when choosing an outsourcing partner to ensure that these agents are trained well and can communicate at the necessary level.

outsourcing 103

outsourcing Call Center Gamification Contact Center 103

AWS Machine Learning

MAY 30, 2024

In this blog, we walkthrough the architectural components, evaluation criteria for the components selected by Vitech and the process flow of user interaction within VitechIQ. Streamlit offers a user-friendly experience to quickly build interactive and easily deployable solutions using the Python library (used widely at Vitech).

Chatbots 129

Chatbots Engineering APIs Technology 129

AWS Machine Learning

SEPTEMBER 30, 2024

To leverage this feature you can run the import process (covered later in the blog) with your model weights being in Amazon Simple Storage Service (Amazon S3). Solution overview At the time of writing, the Custom Model Import feature in Amazon Bedrock supports models following the architectures and patterns in the following figure.

APIs 93

APIs Real estate Accountability Metrics 93

Outsource Consultants

JANUARY 31, 2025

This blog post will explore effective strategies for leveraging these services, from developing targeted call lists to implementing cutting-edge technology. Selecting the Right Partner When choosing a lead generation call center, businesses must consider factors such as industry expertise, technology infrastructure, and scalability.

Call Center 67

Call Center Sales outsourcing CRM 67

Totango

AUGUST 25, 2022

Then, we’ll dive into how customer engagement is measured and which key performance indicators (KPIs) are important, a topic further discussed in this excellent post by Matrix Partners serial entrepreneur and venture capitalist David Skok. The key metric here is churn. Next, we’ll share six keys to effective SaaS customer engagement.

SaaS 103

SaaS Upselling Metrics Journey mapping 103

Spearline

FEBRUARY 1, 2022

If a relationship is crumbling beyond repair, objective data and SLA enforcement allow you to exit a contract early, and migrate to a more suitable network partner. Find out more about how Spearline provided Aircall with a solution to identify of issues with their existing carriers here. Your contact numbers are mission critical.

Telecommunications 98

Telecommunications Call flow Call Center Enterprise 98

AWS Machine Learning

DECEMBER 20, 2023

Amazon Security Lake ingests log files in the Open Cybersecurity Schema Framework (OCSF) format, with support for partners such as Cisco Security, CrowdStrike, Palo Alto Networks, and OCSF logs from resources outside your AWS environment. Subscribe an AWS Lambda function to the SQS queue. large instance.

Engineering 131

Engineering Accountability Analytics Construction 131