Nicereply

SEPTEMBER 6, 2022

That’s why we’ve rounded up this handy list, so you have all top customer support blogs published (so far) in 2022 in one accessible place. Most of these blogs allow you to subscribe to their newsletters and publish new content regularly. 2022’s top customer service blogs. 2022’s top customer service blogs.

Customer Service 97

Customer Service Complaint resolution Agent burnout Customer Support 97

Amity

OCTOBER 23, 2018

This article was originally published on WnTD's blog. Tracking the proper metrics is essential in understanding how your business is performing. For now let’s concentrate on the following four main metrics. This really depends on your industry so you want to familiarize yourself with industry benchmarks.

Metrics 76

Metrics Best practices Customer retention SaaS 76

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Aggregated “toolkits” of paired blog posts, webinars, and ebooks.

Customer Service 82

Customer Service Coaching Education Best practices 82

Beyond Philosophy

DECEMBER 23, 2015

This requires both a knowledge of, and facility with, the insights and metrics associated with perceived brand equity, and customer communication and experience as well. CCOs, in other words, need to be able to align and innovate engagement and relationship strategies.

Chief Customer Officer 250

Chief Customer Officer Enterprise Customer centricity Consulting 250

Totango

MAY 5, 2021

By measuring customer experience, companies can easily become more educated about customer behavior and opinions. Once these metrics are recorded, you can use this information to proactively engage customers and meet their needs in a more personalized way. How easily they can access support/educational materials.

Customer Experience 118

Customer Experience Education Customer centricity Metrics 118

Amity

JUNE 27, 2018

James shared his knowledge and experiences about this young and booming industry from working in the US and the UK. Whether you’re new to Customer Success or always keen to learn more, this blog will give you tips, teach you about CS trends, and prepare you for the future of the Customer Success industry!

Customer centricity 82

Customer centricity SaaS Education Best practices 82

Enghouse Interactive

OCTOBER 21, 2020

AI Makes It Possible (Blog Series). Blog #4 of 4 The MORE you know. As an industry, we’ve overlooked the most important aspect in delivering a positive customer experience (CX) … of making the employee experience (EE) a positive one as well. Key Learnings from Kate Leggett and Steve Nattress. The more YOU KNOW. .

Self service 78

Self service Contact Center Benchmark Chatbots 78

CX Accelerator

JULY 1, 2019

In the blog post, The No. As a result of this level of education, the employee experience is now trending positively as they become empowered with the tools they need. Step Three: Measure The User Testing Blog reminds us that every business is different and the Inclusive CX team would like to remind you that customers differ too.

Customer Experience 140

Customer Experience Journey mapping Education Morale 140

CSM Practice

FEBRUARY 24, 2020

This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. Most customer success metric fall into one of these four categories: Customer Usage Metrics. Customer Financial Metrics. Customer Heath Metrics.

Metrics 52

Metrics Education Upselling SaaS 52

ShepHyken

SEPTEMBER 15, 2023

This blog post will focus on the most effective ways to leverage email marketing to enhance the customer experience throughout the entire customer journey. 5 Ways to Deliver Excellent Customer Experience With Email Marketing With email marketing, brands establish trusting and personal relationships with their subscribers.

Marketing 161

Marketing Customer Experience Entertainment Customer centricity 161

CSM Practice

FEBRUARY 24, 2020

The answer varies for different companies, but the customer success team performance metrics below are an excellent place to start. As a customer success team leader , these metrics provide a solution to demonstrate the value of your customer success team to top executives and other teams. Customer Financial Metrics.

Metrics 59

Metrics Customer advocacy Customer centricity Customer effort 59

Customer Guru

MARCH 7, 2018

In an endeavor to do so, we have collated the stories of women CX and business leaders across the globe and across industries – right from finance to e-commerce, and IT to fashion. She has spearheaded the process of implementing NPS and making it the key customer experience metric at Ferns N Petals.

Customer centricity 113

Customer centricity Education Finance Benchmark 113

CX Global Media

JULY 17, 2018

Make no mistake, Call Center Coach is not only the name of our business — it’s an industry need. Just as in other industries, frontline leadership development in the contact center industry has been very short-sighted. Click to Tweet ). In many circles, the thought of coaching is about supervisors coaching agents.

Contact Center 179

Contact Center Coaching Construction Call Center 179

CSM Practice

FEBRUARY 24, 2020

This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. Most customer success metric fall into one of these four categories: Customer Usage Metrics. Customer Financial Metrics. Customer Heath Metrics.

Metrics 52

Metrics Education Best practices Upselling 52

CSM Practice

FEBRUARY 24, 2020

This can be done by tracking actionable customer usage metrics and using adoption analytics to shape the customer experience at different points in their life-cycle journey. Most customer success metric fall into one of these four categories: Customer Usage Metrics. Customer Financial Metrics. Customer Heath Metrics.

Metrics 52

Metrics Education Best practices Upselling 52

Nicereply

DECEMBER 9, 2021

Customer lifetime value is a predictive metric that helps businesses estimate how much revenue they will earn from customers in their lifetime. Each business considers its unique metrics to come up with its customer health scores. Educational institutions may look at metrics such as class attendance. Industry/niche.

Metrics 97

Metrics Surveys Education Customer effort 97

ChurnZero

MAY 3, 2022

Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS. SuccessHACKER is a CS advisory firm with a mission to inspire, educate and empower the people who power the CS economy. 1: SuccessHACKER. 5: ChurnZero.

Journey mapping 98

Journey mapping SaaS Customer centricity Education 98

CSM Practice

FEBRUARY 24, 2020

Guessing has no place in a changing customer success industry. Now more than ever, customer success leaders must use relevant and actionable customer success metrics to make guided decisions and strategies to deliver success. Together, we will examine metrics that quantify the overall financial health of a subscription-based business.

Metrics 52

Metrics SaaS Upselling Accountability 52

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. There are many different leadership activities I have done in the call center industry…”.

Call Center 182

Call Center Management Scripts Coaching 182

AWS Machine Learning

JANUARY 28, 2025

As LLMs take on more significant roles in areas like healthcare, education, and decision support, robust evaluation frameworks are vital for building trust and realizing the technologys potential while mitigating risks. Evaluation algorithm Computes evaluation metrics to model outputs.

Management 113

Management APIs Engineering Metrics 113

Enghouse Interactive

JANUARY 13, 2021

Blog Series #1 of 4: New decade! Based on Metrigy’s recent industry surveys and the detailed analysis they’ve undertaken, specific technologies have been proven to deliver the benefits leading organizations are looking for: Summary of technologies that optimize CX and drive business success – today and by the end of 2021. New approach?

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

Totango

OCTOBER 20, 2020

By measuring customer experience, companies can easily become more educated about customer behavior and opinions. Once these metrics are recorded, you can use this information to proactively engage customers and meet their needs in a more personalized way. How easily they can access support/educational materials.

Customer Experience 90

Customer Experience Education Customer centricity Metrics 90

CSM Practice

FEBRUARY 24, 2020

Every customer success metric you can measure falls into one of these four categories: Customer Health Metrics. Customer Financial Metrics. Customer Usage Metrics. Customer Success Team Performance Metrics. In this blog series, we’ll examine each customer success metric category in separate blogs.

Metrics 52

Metrics Accountability Surveys SaaS 52

CSM Practice

FEBRUARY 24, 2020

Every customer success metric you can measure falls into one of these four categories: Customer Health Metrics. Customer Financial Metrics. Customer Usage Metrics. Customer Success Team Performance Metrics. In this blog series, we’ll examine each customer success metric category in separate blogs.

Metrics 52

Metrics Accountability Surveys SaaS 52

CSM Practice

FEBRUARY 24, 2020

The answer varies for different companies, but the customer success team performance metrics below are an excellent place to start. As a customer success team leader , these metrics provide a solution to demonstrate the value of your customer success team to top executives and other teams. Customer Financial Metrics.

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

CSM Practice

FEBRUARY 24, 2020

The answer varies for different companies, but the customer success team performance metrics below are an excellent place to start. As a customer success team leader , these metrics provide a solution to demonstrate the value of your customer success team to top executives and other teams. Customer Financial Metrics.

Metrics 52

Metrics Customer advocacy Customer centricity Accountability 52

CustomerSuccessBox

MAY 18, 2022

So has the customer success industry and the content around the space! Searching for blogs in the arena is getting accessible slowly and it’s time you leverage the essential knowledge these blogs have to offer, to flourish! Here is the list of 10 Customer Success blogs to follow and save in your digital library in 2022!

SaaS 52

SaaS Upselling Education Customer retention 52

Beyond Philosophy

NOVEMBER 25, 2021

Now, many of the “other” stats were probably pretty important, but this was one that I could understand, so it was my metric for comparison. Industry experts know what should be essential and how to evaluate those attributes. So, I compared them by how long they would last after the lights went out.

CRM 195

CRM Consulting Consulting Metrics 195

aircall

OCTOBER 17, 2022

As our partners at Richpanel share, “Win rate is not just a sales team’s metric. Sales win rate is only one metric, but it gives you important information about the quality of your sales process and where you need to improve. . 8 Call Metrics Every Sales Manager Should Keep an Eye On. How to Define Your Sales Win Rate.

Sales 117

Sales Gamification Metrics Accountability 117

Lumoa

FEBRUARY 9, 2023

Customer churn is a critical metric because it is much less expensive to retain existing customers than it is to acquire new customers. Customer Effort Score (CES) Customer Effort Score (CES) is a customer experience metric used to measure customer effort and customer satisfaction. Wondering which metric to choose?

Customer Experience 167

Customer Experience B2C Journey mapping B2B 167

AWS Machine Learning

MAY 29, 2024

LMMs have the potential to profoundly impact various industries, such as healthcare, business analysis, autonomous driving, and so on. In this blog post, we demonstrate how to fine-tune and deploy the LLaVA model on Amazon SageMaker. He has over a decade experience in the FinTech industry as software engineer.

Scripts 132

Scripts Healthcare Metrics Finance 132

Nicereply

JUNE 5, 2023

How can you combine customer satisfaction metrics? In the world of customer support metrics, Customer Satisfaction (CSAT) is king. Teams of all sizes, stages, and industries measure CSAT to shed light on the quality of their support. It’s no wonder that it’s arguably the #1 support metric. And no metric lives in a vacuum.

Metrics 98

Metrics Calibration Education Customer Support 98

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. To create an actionable scorecard, you need to collect the most relevant metrics.

Metrics 94

Metrics B2B Education Accountability 94

CX Global Media

JULY 17, 2018

Make no mistake, Call Center Coach is not only the name of our business — it’s an industry need. Just as in other industries, frontline leadership development in the contact center industry has been very short-sighted. Click to Tweet ). In many circles, the thought of coaching is about supervisors coaching agents.

Contact Center 136

Contact Center Coaching Construction Call Center 136

Aspect

JULY 15, 2020

Contact center s see the opportunity to r educe their real estate costs, but they are not confident in the long-term success of work-from-home. We have also added heat maps for easy visual analysis of performance data and a new API that simplifies the import of third – party performance metrics. .

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

ChurnZero

MAY 4, 2023

Research suggests SaaS companies that foster online customer communities strengthen key metrics that are important to Customer Success. Daily tasks, such as creating a content calendar, curating educational pieces, moderating engagement, collecting feedback and working across different functions is a full-time job.

SaaS 98

SaaS Best practices Gamification Feedback 98

aircall

MARCH 23, 2018

Respondents chose from the following multiple-choice answers: Best in the industry. An education is a terrible thing to waste. To stay on top of these shifts and other industry trends, continued education is invaluable. Confidence in Customer Support Metrics. Good but not yet great. We’re talking about data.

Surveys 86

Surveys CRM Education Metrics 86